My husband was home after suffering a stroke and heart failure. Murphys law, 2 nights later, the bedroom aircon died. When the company contacted me regarding an installation date. I explained the situation and they installed it the next day. The installers were friendly and professional and went the extra mile to make sure that we were comfortable. Top marks to this company as it was the 1st thing that went smoothly for us in quite some time. Would not hesitate in recommending them.