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Club Marine Insurance

Club Marine Insurance (page 2 of 25)

4.4 from 497 reviews

Reviews

4.4

497 reviews
5
(383)
4
(36)
3
(10)
2
(5)
1
(63)
  • Value for Money
    4.5 (92)
  • Transparency
    4.6 (90)
  • Customer Service
    4.7 (90)
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Chris

ChrisNew South Wales

Excellent customer service and great value

published

Sought information and policy changes by telephone and spoke to a knowledgeable and helpful person who was able to provide me all the information I needed to make the necessary changes to my policy. The revised policy was emailed to me within 10 minutes. I would also like to acknowledge to discount offered to pay the policy premium online.

Transparency
Customer Service
Value for Money
1 comment
Club Marine Insurance
Liz M.Club Marine Insurance

Quick, professional and empathetic

published

My boat is insured with Club Marine, and recently I had a theft that resulted in loss of equipment and damage. They processed my claim that same day, were courteous, professional, and customer focussed. I was very, very impressed.

Transparency
Customer Service
Value for Money
1 comment
Club Marine Insurance
Club MarineClub Marine Insurance

Hello Matt,
Thank you for such wonderful feedback! We do strive to be professional, fast, friendly and customer focussed with all our members. So glad we could provide this level of service for you during your time of need. Enjoy your boating!

Steve H

Steve HGreater Melbourne (Metropolitan), VIC

Excellent service from polite professionals.

published

I have insured my boats with Club Marine for many years. It has always been an easy process and I believe good value. On the rare occasions I have had to contact them, I have always spoken with a knowledgeable professional who processed my claim promptly.

Transparency
Customer Service
Value for Money
1 comment
Club Marine Insurance
Club MarineClub Marine Insurance

Hello Steve,
Thank you for your wonderful feedback. We do strive to offer great products and professional, fast service. So glad your experience with Club Marine was a positive one. Enjoy your boating!

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Peter

Peter

  • 4 reviews

Worth the cost.

published

I haven't had a claim but I believe this is a very worthwhile insurance to have after hearing the misfortunes of others. I value my boat and want it forever!

Transparency
Customer Service
Value for Money
1 comment
Club Marine Insurance
Club MarineClub Marine Insurance

Hello Peter,
Thank you for your positive comments. We are committed to providing a professional, fair and efficient service. Let's hope you will not need to make a claim but have peace of mind while using your boat. Enjoy!

The reviewer stated that an incentive was offered for this review

Rayw

Rayw

  • 2 reviews

Great Service

published

Policy is Great Value
The Claim was Resolved over the Phone once again Great , Customer Service is Second to None
The Repair Place ( Melbourne Marine ) also very Good Very Happy with the Outcome

Transparency
Customer Service
Value for Money
1 comment
Club Marine Insurance
Club MarineClub Marine Insurance
John S

John SGreater Melbourne (Inner), VIC

Very thorough and helpful through the process

published

This was my first claim under this policy and not being sure of how the process worked I found the staff very helpful at all stages. My claim was settled with the minimum of fuss and I felt supported all the way.

Transparency
Customer Service
Value for Money
1 comment
Club Marine Insurance
Club MarineClub Marine Insurance
Jan Johns

Jan JohnsMetropolitan Adelaide, SA

Makes life easy

published

I feel my policy is value for money and I feel confident with Club Marine should anything happen. It’s a great incentive to pay renewal on-line and receive a discount.

Transparency
Customer Service
Value for Money
1 comment
Club Marine Insurance
Club MarineClub Marine Insurance

Hi Jan,
Thanks for your great feedback! We always try to provide products that meet the needs of our members. Glad you have found our renewal process so beneficial.
Enjoy your boating!

Mark S.

Mark S.North Western Region, NSW

  • 3 reviews

Best Insurance for your Boat

published

I have been with Club Marine for over 20 years, insuring my fishing boat. The prices are comparable with other insurance companies but it is the ease of dealing with Club Marine that makes them worth sticking with. Online renewal is gold and I never have an issue. I also love the ability to "lay-up" my boat for periods during the years it isn't in use and the ease of changing those lay-up arrangements should a boating adventure pop up in that period. Its all to easy! :)

Transparency
Customer Service
Value for Money
1 comment
Club Marine Insurance
Club MarineClub Marine Insurance
Jax

JaxTasmania

Happy boating

published

I am happy so far the ability to lay up when your not realistically going to use your boat is good value as we all think we going to to do more boating than we actually do.

Transparency
Customer Service
Value for Money
1 comment
Club Marine Insurance
Club MarineClub Marine Insurance

Hello Jax,
Thank you for your feedback. We pride ourselves on offering a service the meets the needs of our members. The Lay Up option is a good one. Safe Boating!

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Online Forms

published

I often fail with online forms.
After discussion on the phone, regarding "Market Value", I better understood the insured risk, benefit and cover, AND saved $300 on the premium!
I better understood the online form.

Transparency
Customer Service
Value for Money
1 comment
Club Marine Insurance
Club MarineClub Marine Insurance

Hello Ian,
Thanks for your feedback. So glad a phone call helped with your understanding and finances! We do pride ourselves on providing a professional service.
Enjoy your boating!

Esprit

EspritPerth, WA

Simple to pay online, but!

published

On my posted renewal notice I was advised to " CHECK THE MARKET VALUE " (good advice). Searching the web, I was unable to find this information. As stated on the policy, "Claims for Total Loss will be settled on the Current Market Value of the boat at the time of the loss" you more than most would be aware of the market value. Could you advise of the current market value or where to find it?
I renewed my policy on your website but would have prefered the option to change the market value but that option was not available.
The 5% discount was a pleasant surprise, not mentioned on my renewal notice.

Transparency
Customer Service
Value for Money

report on my claim

published

My claim was managed efficiently and simply without great difficulty and complication.I was very pleased and appreciative of the outcome and felt that my long membership was fully justified and of good value,
Thank you again .Ian Rosenberg

Transparency
Customer Service
Value for Money
1 comment
Club Marine Insurance
Club MarineClub Marine Insurance

Hello Ian,
Thank you for your wonderful feedback. We pride ourselves on delivering an efficient, easy and professional service. We are so glad we could help a long term member when you really needed it. Enjoy your boating!

My 1st no fault claim was so professionally handked

published

My claim was handled expeditiously well & has satisfactorily settled within 4 days - a credit to the Club Marine team - I would certainly highly recommend Club Marine Insurance to all boat owners

Transparency
Customer Service
Value for Money
1 comment
Club Marine Insurance
Club MarineClub Marine Insurance

Hello Bob,
Thank you for such wonderful feedback! Wow settled in 4 days! We do pride ourselves on our fast, easy and professional service. Thanks for recommending Club Marine. Enjoy your boating!

Aquarius

AquariusHobart, TAS

  • Verified customer

Thank You Club Marine

published

Good value, and approval for our claim was very quick; a matter of days! As extent of necessary repairs, apart from the obvious, was unknown at time of claim being lodged, Club Marine accepted that further repairs might be needed post sea trial. For example, internal gearbox damage not initially apparent at time of assessment. The assessor and repairers at Bundaberg Marina were all very professional and efficient in the execution of their tasks.

Transparency
Customer Service
Value for Money
1 comment
Club Marine Insurance
Club MarineClub Marine Insurance
Les

Les

  • 2 reviews

Boat Insurance renewal.

published

Excellent price and cover. So easy to renew online. Having two boats, both insured with Club Marine, and always look forward to the Club Marine Magazine, which has great articles to read, and absorb in some cases.

Transparency
Customer Service
Value for Money
1 comment
Club Marine Insurance
Club MarineClub Marine Insurance
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Harry

HarrySouth East Queensland, QLD

  • 6 reviews

Win the dream with Club Marine....really?

published

I like Club Marine Insurance ( Allianz Insurer) but I think it's not fair I have to also subscribe and purchase the Club Marine Magazine ($39.60) in order to qualify to go into the draw to win a share of $260,000 in prizes. Just renewing the policy is not good enough...Club Marnie says : To qualify hold current or renew insurance policy AND Club Marine Magazine Subscription! I did not get the magazine so I won't be able to go in the draw... not nice of Club Marine :-(

Transparency
Customer Service
Value for Money
Susan

SusanNorth Queensland, QLD

  • 8 reviews

Online payment discount

published

I have never needed to lodge a claim, but compared to other companies, Club Marine is good value for us. I received a $30 discount for paying online. One phone conversation recently with a staff member showed him to be knowledgeable and very friendly.

Transparency
Customer Service
Value for Money
1 comment
Club Marine Insurance
Club MarineClub Marine Insurance

Hello Susan,
Thank your terrific feedback! We pride ourselves on providing professional service and product that meet the needs of our members. So glad your experience with Club Marine was a positive one. Enjoy your boating!

Malua Bay Fire

Malua Bay FireSouth-Eastern Region, NSW

Best experience, couldn't have been better.

published

First time we have had to make a claim and the experience was easy and fast.
We just lost our boat in the South Coast Fires and we couldn't be happier with Club Marine the way they handled our claim and how fast they got it through for us. Thank you.

Transparency
Customer Service
Value for Money
1 comment
Club Marine Insurance
Club MarineClub Marine Insurance
Royst

RoystSouth East Queensland, QLD

Great product giving peace of mind on my boat insurance

published

Policy renewal was easy, competitive and affordable. Unfortunately Layup periods are not available for secure undercover boat storage, this would be nice but not available for policy. The paying online discount helps with the boating budget.

Transparency
Customer Service
Value for Money

Very efficient and courteous service

published

The whole claims process was done in four phone calls - no complex forms were required. The result was delivered quickly, clearly and fairly. A great outcome at a really busy time of the year. Well done!

Transparency
Customer Service
Value for Money
1 comment
Club Marine Insurance
Club MarineClub Marine Insurance

Hello Simon,
Thank you for your great feedback. Glad to hear your claims experience was easy, quick, efficient and fair. We strive to provide a quality, friendly and professional service for our members. Enjoy your boating!

Page 2 of 25
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Questions & Answers

Tim

Timasked

Who insures houseboats in Mandurah? Does Club Marine still do this?

2 answers
Graham
Graham

Sorry have no idea , however , try WFI who insured my boat without a problem

Brad
Brad

Nautilus Marine insurance are the best insurer

Mikel

Mikelasked

Has anybody had experience with topsail marine insurance?

2 answers
Michelle
Michelle

I haven't heard of them, Mikel. Are they an Australian company?

Mikel
Mikel

They are a British company with an Australian office in Fremantle.

Get an answer from our members and Club Marine Insurance representatives

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