1 photo
Cluey Learning

Cluey Learning

4.6 from 373 reviews · View Statistics
See the Best Education & Training Services in 2021 as rated by Australians on ProductReview.com.au.
Listing monitored by Cluey Learning

Reviews

  • Customer Service
    1.1 (10)
  • Teaching Staff
    3.2 (6)
  • Learning Material
    2.4 (9)
Previous
Next
Qiji
QijiGreater Melbourne (Metropolitan), VIC
  • Verified

Totally a waste of money

published

I do not understand why there are so many good reviews, we have tried 3 cluey learning classes last year before the COVID19. And also we purchased a bundle of 5 classes, but we never used them. Do not waste your time and money on their program.

Incentivised Review No
Mummacrz
MummacrzIllawarra, NSW

Tutors great, company disorganised

published

Started tutoring 1 on 1 first lesson ran smoothly. Not an issue with the tutor but after 1st lesson it's downhill from there. In 3 weeks my sons tutors been changed 3 times. No continuity of tutor.
The latest English tutor spent more than half her lesson navigating her own hub further frustrating the child. The teacher ended up making up a partial lesson as she couldn't access her resources. Then yet again another maths tutor..this one might be good however there is a massive issue with English language obviously being second language. My child tried very hard to not only understand the lesson but also understand the tutor.
In 4 weeks 4 maths tutors 3 English tutors.
All we wanted was continuity and at $80 per lesson I feel ripped off

Customer Service
1/5
Teaching Staff
4/5

Very Poor Customer service

published

Tutors are good, however they can cancel at any time. Trying to build a constant with one tutor seems impossible as random tutors can be allocated with very little notice. Once you want to contact Cluey with any needs it is impossible and the call centre staff are sub standard in dealing with requests, they fail to respond to messages and just make the whole experience difficult.

Customer Service
1/5
Teaching Staff
4/5
Cluey Learning
Duncan J.Cluey Learning
esther
esther
  • 2 reviews

Woeful

published

I ended up cancelling after three sessions. Zero communication and a waste of time and money. The online system they use to teach kids is not user or kid friendly.

Customer Service
1/5
Teaching Staff
2/5
Cluey Learning
Duncan J.Cluey Learning
Education & Training Services

Find out how Cluey Learning compares to other Education & Training Services

Know better, choose better.

Compare all
Not satisfied
Not satisfied South East Queensland, QLD

A different tutor every week

published

We are now in week 3 and we’ve had a different tutor each time. Constantly getting messages telling us that they cannot find a tutor and when they do get one, before our next session it has changed again! My child is twice exceptional (academically gifted and has a disability) and misses a lot of school due to medical needs, so needs consistency.

Customer Service
2/5
Learning Material
3/5
Incentivised Review No
Cluey Learning
Duncan J.Cluey Learning
Ash J.
Ash J.Greater Melbourne (Outer), VIC
  • 2 reviews
  • Verified

Such a waste of time

published

Constantly chopping and changing tutors from one day to the next. There is no consistency or ability to build a relationship with the tutors. It’s just a money making machine where tutors run off scripted tasks

Customer Service
1/5
Learning Material
1/5
Incentivised Review No
Cluey Learning
Duncan J.Cluey Learning
Ash J.
Ash J.

After 4 weeks of my daughters tutor ‘skipping’ sessions, I was then told she had resigned from Cluey. Cluey has matched me with a new tutor and offered me 2 free sessions as compensation. Will wait and see what happens

Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with Cluey Learning

Keysborough Man
Keysborough Man
  • 5 reviews
  • 5 likes
  • Verified

Online Scammers- Stay Away!!!

published
Customer Service
1/5
Learning Material
1/5
Incentivised Review No

Very focused on signing you up it's clear they aren't focused on the child

published

No response to feedback given. Just more about clarifying for the next session says a lot about the priorities of clueylearning. I'd say it's much more about money learning than anything smart.

Customer Service
1/5
Teaching Staff
1/5
Ron
RonPerth, WA
  • 19 reviews
  • 42 likes

After one month of permanent cancelation they want to start charging me again!

published

I’ve canceled the sessions for my son over a month ago, just got a reminder that the sessions will start next week and my credit card will be charged! Would not recommend them at all. Not reliable, look somewhere else for your tutoring requirements.

Incentivised Review No
Cluey Learning
Duncan J.Cluey Learning
Education & Training Services

Find out how Cluey Learning compares to other Education & Training Services

Know better, choose better.

Compare all
Mattigan
MattiganSydney, NSW
  • 8 reviews
  • 4 likes

Disgraceful customer service

published

While Cluey Learning provides good tutors their customer service and organisation is absolutely disgraceful. Emails are not replied to and when they are they are not read correctly. I had my session cancelled although I did not request this. When the tutor changes there is no correspondence to let you know.

A good product does not make a bad customer service experience acceptable. This has now happened several times. They appear to have no idea what they are doing.

Customer Service
1/5
Teaching Staff
4/5
Cluey Learning
Duncan J.Cluey Learning

Not helpful at all

published

Teaching is not helpful at all. Inefficient compared to face to face coaching especially for young kids. It may not obvious at the beginning. Do not waste your time and money.

Customer Service
1/5
Incentivised Review No
Cluey Learning
Duncan J.Cluey Learning
Kelly
Kelly Greater Melbourne (Inner), VIC

Can be improved

published

The tutors were fantastic and the concept on being online great however this is a very disorganised, poorly communicated service. The amount of time spent on the phone to different people, being transferred to different people and mix up's was so much time wasted that we finished in the end unfortunately. It would be great to be able to communicate directly with the tutors then having to go through a third person.

Customer Service
1/5
Teaching Staff
4/5
Cluey Learning
Duncan J.Cluey Learning
Education & Training Services

Find out how Cluey Learning compares to other Education & Training Services

Know better, choose better.

Compare all
Jodi S.
Jodi S.Greater Melbourne (Outer), VIC
  • 2 reviews
  • 5 likes

Absolute harassment and unprofessional

published

I enquired as to what services the company could provide for my child's specific circumstances, asking to be sent something via email. In response I received a phone call every day for two weeks which I missed because I was home schooling. I then received a text from Cluey Learning that read 'Do you want my help or not'. So rude. The consultant I had the initial response was from [Name Removed]. Be careful of this company. If you try to call back the call cuts off during the automated message.

Incentivised Review No
Cluey Learning
Duncan J.Cluey Learning

I continue getting emails from you, no one answering my phone or email. My opinion is you are good for nothing

published

Not sure what do you want to know. You are not responding call or email. I solved this problem with unsubscribe you. Again you are good for nothing for me.

Incentivised Review No

Platform unstable for the price we pay - not cheap

published
Incentivised Review No
Cluey Learning
Duncan J.Cluey Learning

Questions & Answers

Amazing
Amazingasked

I need help with teaching and the curriculum, which as a mother I am finding it extremely difficult to understand. We are educated parents but have no clue how acara works. Can someone help me with my queries? I would like to first lay a strong foundation and know the curriculum well before my daughter proceed with the learning part. Can you please please advise me?

San

1 answer
Cluey Learning
Duncan J.Cluey Learning

Hi San,

The curriculum is definitely a lot of work to understand. While the Australian Curriculum is applicable across the country for students in Years F–10, with subtle variations in each state and territory, the state and territory curricula for Years 11 and 12 are quite different.

I can see you're in Sydney - you can learn more about the NSW version of the curriculum here: https://educationstandards.nsw.edu.au/wps/portal/nesa/k-10/understanding-the-curriculum/curriculum-syllabuses-NSW

There is also a helpful guide for parents from ACARA here: https://www.australiancurriculum.edu.au/media/6517/the_australian_curriculum_an_overview_for_parents.pdf

Thanks,
Cluey

Fiona
Fionaasked

My daughter has missed a lot of school for health reasons & it has very noticeably left many gaps in her learning. As much as the teachers try to help & send work home, her confidence is at an all time low. She is in her last year of school & is struggling with Maths & English. Two core subjects. Is it too much to expect a tutor to be able to "pick up the pieces" sufficiently so she passes this most important year?

1 answer
Cluey Learning
Duncan J.Cluey Learning

Hi Fiona,

No it's not too much to expect a tutor to pick up the pieces and help her improve confidence in both subjects.

We would recommend private, 1-to-1 sessions where she can work through concepts at her own speed. This will allow her to move ahead at the areas she's excelling at whilst giving any parts she is struggling with the focus + attention that is required. Our tutors are patient, friendly and can adapt and personalise how they teach based on the student.

We would love to discuss how we can help so please give one of our Learning Advisors a quick call on 1300 182 000 and we'll let you know pricing + answer any other questions you have.

Thanks,
The Cluey Team

Get an answer from our members and Cluey Learning representatives

Details

CategoryEducation & Training Services
Course DeliveryOnline
Accredited Course No
Institution TypeKids and Tutoring
Visit official website

ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.