Won’t rebuy Coleman
After using twice, 6 weeks and 2 weeks, fly rotted from sunlight. Was refused warranty and told that tent wasn’t meant to be used outside for so long. Will never trust Coleman products again. Agent also was unable to source replacement fly. Very disappointed.
Great tent features, poor quality construction
We've used our Coleman Chalet 9 once. On first erection one of the hooks that holds down the fly was snapped in half. On first use a zipper inside the tent came off its track and by the 4th day there were clumps of string and stitching coming undone. Our friends got the same tent from the same place and used on the same trip and theirs was fine, so no doubt one of the runts.
The features of the tent are unreal. Pockets, a torch, standing room for a 6'5" me, Lots of airflow, I really like the tent, I just don't like how it kinda fell apart. ...Update: After the last Coleman Chalet 9 had broken bits on it (see my other review for description) we were given a replacement. And, this time, there is a massive (2 finger width) hole in the seam. I'm done with Coleman now, will be considering a Roman Explorer as a replacement. Thank god for how good Kellys Camping customer service is. They even replaced this coleman at my house! Features, Air Flow, Height, Storage, Ease of pitching, Lots of room. Build quality
Poor replacement policy
Beware of Coleman and Kangaroo Tent City Parramatta when it comes to faults in new tents. We opened our brand new Coleman Chalet 9xl CV tent to find a hole in the fabric of the main body – not on a seam, actually cut into the fabric. We drove 3hrs to the Kangaroo Tent City store to return it, only to be told that it would need to be sent to Coleman for review – not ‘sorry, we understand you paid for a new, undamaged product so let’s get you one of those shall we, and we’ll handle the outcome of the damaged goods from here’. No, no. We were give...n the run-around. The damaged tent was repaired by Coleman (a seconds tent anyone?) and sent back to Kangaroo Tent City Parramatta and we were expected to be happy to come and pick it up – 3hrs drive away. When we indicated that we did not want a repaired tent, we wanted a new undamaged version we had paid for, we were told by KTC that we had no option but to take the repaired tent and that if we really didn’t want it once we had it in our possession, well then we should try to sell it! Since when did it become our responsibility to shift seconds products that we did not want in the first place? Needless to say, it's still out the back in their store and we're still paying for phone calls trying to sort this out. Hole in fabric of main body. Fine white mildewy sort of powder dusting the tent fabric in patches.
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Questions & Answers
I'm Planning a trip around Australia and am in the market for a good quality tent that will withstand pretty well any weather conditions. i will be camping for majority of the trip. Can anyone suggest a good tent to buy?
I believe this tenet will handle most strong winds and rain. We have been in some very heavy down pours and strong winds that have given it a good workout.
Normally on a longer stay we would have another large tarp over the top to allow some covered area to set up your tables etc.
Hope this helps.
Are the Poles Zips replaceable? Does anyone know the cost to do so and where? Our zips have broken due to calcium or similar(white) build up and one pole has split. Do you know how to stop the zips from doing this in future?
You can get replacement poles from your local camping shop or the retailer that sold you the tent or contact Coleman direct.
The issue with the zips sounds like oxidation of the plastic which is strange. As a temporary fix you could use a vinyl/plastic treatment like Armor All.
Perhaps this was a quality control issue as a good zip should not do this. Again it would be a call to Coleman.
Thank YOU :)
Do you need to put a tarp under the tent prior to set-up?
Its not essential but we will be doing it in future as it makes cleaning the bottom of the tent so much easier.
We never did and didn't have any problems with it, although we also try and make sure we are not camping in any areas where water might pool in heavey rain.
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