no I did not I found the person on the phone for Coles insurance rude and not easy to understand her she seem to lack knowledge of the new car I had purchased
I will not recommend Coles insurance to any one I know and if asked I will advise them of my experience
Coles screwed me over!
I agreed my renewal policy would be posted but coles sent it by email. It went to junk, my policy expired. I wasn't covered when I made a hail claim.
Coles car insurance is the worst. Dont waste your time with this insurance company. I lost my car in October from an accident and Im still chasing them up now to get a pay out. No one has called me for any updates regarding the claim (which they should) and every time I call them; Im stuck on the phone on hold for 30 minutes+ and get tossed around from 1 team to another. In this case its claims- total loss-settlements and nothing still gets done at the end of the day. DISGUSTING SERVICE!
Do not waste your time - they do not honour an online quote
I was shopping for comprehensive car insurance and printed off a quote for my own reference online via Coles Insurance website. When I decided to proceed with the payment, 'system error' came up. I called the customer service hotline and spoke to several people (including the supervisors) and they came up with a higher premium compared to what I first quoted online. One team member indicated that the premium changes all the time. The team leader alleged that I changed the detail although the quote was printed off the website directly after I se...nt them the quote I saved from the website. Then another senior team leader commented that he could not honour the quote and asked me to re-do the quote online (which the system error was still present and they could not do the quote either due to online errors). When I asked for his manager's name, he initially refused and said it would be irrelevant. He could not tell me about the company complaint handling process either when I asked further. He further stated that it would show that he is not competent if I contact his manager. It took me an hour plus to get a response stating that they do not honour the quote and the name of the manager. The lack of professionalism and courtesy is disappointing and let alone the misleading information regarding the 60-day validity regarding car insurance quotes.
Claim in progress
Lodged a claim with coles on Sunday night. Been ringing continuously since Monday to see the status of my claim to find its under investigation as Ive switched from another insurer. I asking ked why to be told that theres no fraud involved. Are you serious? Im not a criminal dont like being treated like a criminal. All I want are answers as to whether my claim is approved or not and if Im able to get a hire car. Im a shift worker currently and n night shift. Need to be able to get to and from work. Not impressed with coles. Will never recommend them.
Treated like a criminal over a hail damage claim
Absolutely disgusting do not go near this mob. My hail damage claim and my 1 at fault claim is still under investigation after 4 months. I have the actual proof of the video footage when it all occurred.
It is my first claim after 12 years and what makes it worse is after my claim they have upped my yearly insurance premium for an extra $500 a year while they still have my car locked up in a holding yard!
They cancelled my insurance when I called them to correct my name. Consultant very indifferent.
I have been with this company for a long time. Recently I bought a new car, they got name spelled wrongly I asked them to correct it, they cancelled my insurance. The experience of dealing with the claim team very indifferent. No urgency.
Almost ripped me off $1000.00. Team can't find payments on their own bank statement or record them properly.
Would like to share feedback that Coles Insurance collections team are incompetent. I received a call today informing me I hadn't made a payment to my excess. Called back the AP team (Risa & Peter) on 1300 146 383 who were unable to find my credit card payment back on the 25/9/19 even though I was able to give them a receipt number provided by THEM (and also showing on my bank statement). If I didn't keep records of payments, I would have been screwed over $1000. It's been nearly 2 months, and the other party still hasn't been covered for their...expenses. And I almost lost an additional $1000. Very disappointed. I have at least 3 vehicles insured by Coles Insurance and am highly disappointed in the amount of time I have to waste following up on their incompetent admin.
Fabulous customer service
Fantastic value for our policy
Great customer service by representative
Easy to contact even though I called on a weekend
English speaking representative so no communication problems
Could not rate the customer service representative highly enough
- Comprehensive Car Insurance
- Verified customer
super slow to review claim
On Monday I called to check on claim. Was assured flagged as urgent
On Tuesday called again. Nothing.
On Wednesday, car dropped off. Called again. Was assured its urgent
On Thursday called again. Was told I would get a call by cob. Nothing
On Friday still havent heard anything.
My car has been sitting idle at the repairer whilst they ignore their customers. Atrocious.
Dont waste your time or money
Very poor customer service. Cant claim online, only able to make a claim over the phone Monday-Friday during business hrs. When calling out of theses hrs you are out through to a call centre in Sth Africa whos response is we will get someone to call you back within the next 47hrs.
Do I have to give Coles Car Insurance even one star?
I am making a small claim for a single vehicle accident. Under $2000. The first repairer we were sent to by Coles Car Insurance had closed down. They would not accept the quote from the second repairer they sent us to (after we had to chase them up, having not heard from them for an unacceptably long time) and now Coles Car Insurance will not accept the quote from the third repairer they sent us to. We've just been given the details for the fourth (yes, you read that correctly) repairer. Wish me luck and please guess what is top of my to-do list once I do manage to sort this all out. Have nothing to do with them. There's something seriously wrong about the way they do stuff. Hopeless.
dirty trick & disgusting
4 in 5 staff told me I can only have the hire car for 14 days, until I sent them the original terms and condition says i can have the hire car until the car repair is done.
the ceo, the management are playing dirty trick, which is discussing, will shop with woollies from now on.
the repairer they nominate is rubbish, not even have the quotation ready after having the car in their yard more than one week, miss two main areas did not repair, have to talk to the accessor. so far, the case been delayed for three weeks now, not sure how long it will take in total. hire car charging hire car fee from my account without any notification.
World No 1 Worst insurance company
I am member of Coles insurance since 4 years. Last month made an accident that was first in my lifetime, I contacted coles for my claim. Now almost one month, they never replied on time. They need 24 to 48 hours for our questions to answer. Even though they will not call you back on this time,and they try to avoid you in many ways ( this case is with other team etc..) and never able to contact them directly.
Appalling customer service. 3 days waiting for funds to hit my account even though I told them how desperate we are for we lost a written off car 2 weeks ago. No one cares, no one phones. Never again will I use Coles.
House and contents with Coles for almost 10 years.Never ever late with payments or never had claims and then receive a letter to say they can no longer insure us.Coffs Harbour has been classed as a flood area and all of a sudden we are to high risk.We have never flooded and will never flood but not even a option to remove flood cover.So Coles will not insure people living in Coffs but were happy to do it for past 10 years.Coles are not cheap with their insurance and we will also look else where for our car insurances.This is disgusting behaviour from Coles and the person i spoke to could only say we have new Underwriters.I hope you lose a lot of customers.
Happy with Coles Car Insurance
I was accident free for 6 years until a guy came behind me and knocked off rear hatch and the bumper, as he was too hasty to drive on Green light. I immediate stopped the car and anyway he was kind enough to accept that it was his fault. He gave me his driving license to note down license number name and address. i spoke to Coles , they got the history and the other drivers details. They sent details of the place where we can do the repair next day itself. The repair place had to import door (Mitsubishi Outlander 2014) it took about a month. Panel repair was done almost back to same level as it was before. Did not have to pay excess. I am happy with Coles support. Planning to activate higher car and road side assistant.
Not a very happy customer
Been with this company for almost 5 years.Missed the last payment but got claims rep to connect to personnel and made payment only to be told by Rep. that claim is still pending 4 days later.
Repair would be pending based on conformation of policy update.Very frustrating.
Coles "Market Value" is about half what it is actually worth.
I just did an online quote for insurance for my 2018 Honda HRV. It is less than a year old and hasn't even done 20 000 km. I have done a few other online and face to face quotes that have given it a market value of $21 500 to $23 000 and I believe this is probably a fair value for my car. When the quote came up at around $283 I was excited as it was so cheap, but I started to read the fine print after reading other reviews of Coles trickery and misleading representations of their policies. Sure enough, the online quote had given my less than 12...month old car a market value of $12 825!!!!!!!!!!!!!!!!!!!!!!!!!!!!! That's about half what it is worth. Imagine if the car is written off, I couldn't buy a similar car for half of what it is actually worth. When I adjusted the agreed value to $21 500, the policy was $352, which is still pretty good compared to other policies, but I am now too wary of what other hidden conditions exist due to their grossly deflated valuation of my car. I will look elsewhere.
Questions & Answers
Could I please cancel my car insurance. It is due to start on the 9th of April 2020. My policy number is Como-1228-5007 and my name is Brock Allan
Is it true that Coles will only insure undamaged new cars ?
This is what happened when one of my relatives requested an online quote "complete with pictures of some declared minor door damage", to be told online insurance is not possible, call customer service.
Customer service agent told my relative Coles will only insure undamaged new cars.
Is this true?
Hi Teacher. I had my older car insured with coles when they were backed by wesfarmers and never had issues. As soon as they moved to another company I got out. Prices skyrocketed and were no longer competitive. My advice to you is don't use them. Try budget or Suncorp. As for not insuring a car with minor damage sounds ludicrous. I wouldn't waste my time with them. I hope that helps.
Coles I.Coles Insurance
Hi there, we appreciate you taking the time to express your concerns. Please be assured, we're constantly looking at our underwriting rules, and will pass your feedback onto our product team for their consideration. In the meantime, we recommend calling our Insurance Team on 1300 265 374, if you have any further queries, as they'd be best placed to assist.
I currently have 3 cars insured through Coles insurance, today I tried insuring my new LDV T60 and instead of a price I get a screen stating that Coles cannot offer me insurance due to my circumstances. What is going on ?
Coles I.Coles Insurance
Hi Rob, thanks for getting in touch. We're sorry to hear of your experience. We recommend calling our Customer Care Team on 1300 265 374, as they'll be best placed to assist you with this.
Spoke to customer care, My new car is one they don't insure, So the fact it is brand new, has a 5 star uncap rating means nothing to Coles. So I will be insuring this car elsewhere and moving my 3 other cars and 2 property insurances as well. Very poor of Coles to not care about loyalty to their customers.
Coles I.Coles Insurance
We're sorry to hear of your disappointment, Rob. Please be assured that we'll share you feedback with the relevant teams.
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