Low agreed value option
Tried to do full cover but the agreed value for my car was only $9000 and my car in the marked is worth around $21000. Was so disappointed when I heard that.
Please call your customers
Missed one payment, they sent a email which was lost in my junk. Cancelled policy. Why is it so difficult to just call your customers? One simple phone call would have sorted it out on the spot. Another example of crap Australian customer service.
Disappointing repair by Coles insurance repairer ARM
After the 1st repair session the car was returned with a wheel missing and the get you home spare in its place. 10 days later had to go back to have the correct front wheel installed. when the car was serviced by subaru they said the steering control box had been damaged in the accident and not replaced when it was repaired, mean the car had to be returned to ARM again to have that replaced. How dangerous was it to be driving this car with a damaged steering mechanism? along with many weeks all up without the vehicle. very unsatisfactory service.
Renewal Price increases
Having held Coles Comprehensive Car insurance for several years claim free, I was curious to see the annual fee had increased by $150. Consequently I have cancelled my policy as they are not interested in maintaining their clientele only bringing in new business.
They cancelled my insurance when I called them to correct my name. Consultant very indifferent.
I have been with this company for a long time. Recently I bought a new car, they got name spelled wrongly I asked them to correct it, they cancelled my insurance. The experience of dealing with the claim team very indifferent. No urgency.
Expensive quotes with higher excess fees
I had a coles insurance for more than 5 years and but wanted to lower the excess fees. I have been re-quoted but the premium was very high. only positive is you will get bonus Flybys points when you pay your premium. I have changed to a different provider with a better deal.
Loyalty reaps nothing. Shop elsewhere
Loyalty mesns nothing. Don't renew, just go online and get a quote. You'll receive a 10% discount. Having been with them for 7 years and multiple cars, their system only finds your current vehicle/policy. They provude greater discounts for new customers rather than existing ones. Poor thinking
- Comprehensive Car Insurance
Cannot trust Coles Insurance
Setting up Coles insurance online was easy. However, the problem I faced was dishonesty. I selected the insurance as monthly payments when I lodge the file but for a reason that I do not know they have deducted annual fee from my account, which was $1000+, then I called them asking to revert it, and they told me it would take 3-5 days for money to come to my account. The cancellation done on 26th Friday and the agent pretended that I would get the money on 29th or 30th. Nevertheless, up to today I have not received any money. This is a huge inc...onvenience for me because I have to pay other bills too. In addition, when I called them today, they are saying that the process takes time and I will receive money probably on 5th or 6th August, I am wondering why the person who talked to me on 26th couldn’t say this? So I would have arrange some money to pay my other bills, Why this dishonesty?
Coles Car insurance
Stick to the big insurance companies unless you're OK with poor service. This Friday 16/11 will be 10 weeks since I lodged my claim for total loss, on a car accident where I was not at fault.
- Coles Car Insurance
No decision on repair and no car for 23 days and counting
I had an accident, not my fault. My little old car is only insured for $5000 I took the car to Coles authorised assessor on 12 September 18. I have been calling them every day and they tell me the assessor has not yet made a decision whether to repair or write my car off. I've been insured with Coles four years and paid them about $1000 a year. I've nearly paid off the value of my car, it isn't exactly a big financial decision and they should be able to recover the amount from the other insurance company.
So on the 2nd of October the ...assessor called me and told me they want to look at the car again but not until next week which will make it a full month without a car. I think I'm enjoying not having a car and reconsidering the value for money. I'll update the review to let you know how long it takes.
Poor and extremely slow service
Made a claim for a stolen and not recovered car, after 7 weeks still waiting to be paid out, paid a portion and after disputing the amount they amended the final amount but still is under the market value as I couldn’t possibly buy the same make and model for what was paid, today was told they processed an amount $1 more than was quoted so is wasn’t paid and again I had to call to chase it up, the consultants that I have been dealing with have been great but as for the payment process I have never experienced such poor service, would not recommend Coles insurance as they are second rate in my opinion.
Been with Coles for a couple of years, but last year my partners car, Coles reduced the agreed value of her car by 2500 dollars, and premium went up over $100, just got my renewal, Coles have dropped my agreeed value by $5000 and increased my premiums up by $167, I have never made a claim with them, we went to someone else for my partners car and got a better deal than Coles, needless to say I will be changing too
Not happy feeling ripped off
We were parked and were rear ended by another car, person left her car there and went home before police arrived not leaving any details. Police found her and gave us her name only, after giving Coles insurance the car details,event number from the police, her name, the owner of the car, I even offered dash cam footage to them now I have to pay the excess because Coles won’t pay for the information from the police that would give Coles insurance the persons address and it looks like I will lose my no claim bonus which I held for over 30 years. Thanks for nothing but stress, don’t think I will be renewing with them
Poor service when trouble hits
Had my first dealing with Coles insurance post purchase. Been a customer for close to 7 years. Coles Service is very limited and skimp on many features such as a very small network of repairers. Dealing with the repairer in my region was not the most pleasant, looks very bureaucratic, slow and does not communicate properly. Knowing their service level is very basic, I will take that into consideration when renewing my insurance.
A no fault claim
Have been a rated 1..had other insurers..and when I had a no fault claim there was no excess....Coles I have to pay excess wasn’t aware of this.it’s in small print...will not be back and will make others aware
Questions & Answers
I need to no if I paid my car insurance last year
Hi Peter, thanks for taking the time to get in touch and we're sorry for the delay in our response. Regretfully, we don't have access to our customers accounts via this platform and we recommend giving us a call on 1300 265 374, and our Customer Support Team will be happy to assist you further.
Why do you have the worst reviews of any insurer?
Because you pay your premium and when you need to claim and expect to be covered, Coles Insurance actively finds a way to avoid paying and walks away from you in your time of need.
But let’s hear it from Coles. Funny how all the positive reviews are from people who have never claimed. I fail to understand the logic of providing a review on an insurer unless you’ve made a claim.
If I don’t want to renew my car policy when do I notify Coles insurance, my policy expires 10th May. Thanking you Gloria
Call them before the due date and advise that you don’t want to renew the policy
Hi Grant, I forgot to ask.... would this mean I will be charged the $25 cancellation fee
Thank you Gloria
Hi Gloria, thanks for taking the time to get in touch. We recommend calling our Customer Support Team, on 1300 265 374, when you can, as they'd be best placed to advise you of your options.
Get an answer from our members and Coles Insurance representatives
|Category||Roadside Assistance Providers and Car Insurance||Roadside Assistance Providers and Car Insurance||Roadside Assistance Providers and Car Insurance|
|Other Insurance Types Offered||Home and Contents and Landlord||Home and Contents and Landlord||Home and Contents and Landlord|
|Coverage Type||Comprehensive||Third Party, Fire and Theft||Third Party Property Damage|
|Underwriter||Insurance Australia Limited||Insurance Australia Limited||Insurance Australia Limited|
|Legal Liability Cover||Included up to $20 million||Included up to $20 million||Included up to $20 million|
|Roadside Assistance||Optional Extra||Optional Extra||Optional Extra|
|Reduced or Zero Excess Windscreen Cover||Zero Excess Included||Not Offered||Not Offered|
|Choice of Repairer||Not Allowed||Not Allowed||Not Allowed|
|After Accident Care|
|Hire Car after an Incident|
Included up to $50 per day for up to 14 days
|Emergency Transport & Accommodation||Up to $100 per day or $500 in total||Not Included||Not Included|
|Towing Costs||Included||Included||Not Included|
|Hire Car after a No Fault Accident|
Included up to $50 per day for up to 14 days
|Essential / Emergency Repairs||Included up to $500||Not Included||Not Included|
|Pay As You Drive / Fixed Kilometre Discount||Not Applicable||Not Applicable||Not Applicable|
|Hire Car after Theft|
Included up to $50 per day for up to 14 days
|Lock and Key Replacement||Included up to $1,000||Not Included||Not Included|
|Transit Cover||Not Applicable||Not Applicable||Not Applicable|
|Trailer & Caravan Cover||Included up to $1,000||Not Included||Not Included|
|Child Safety Seats and Prams||Included up to $500||Not Included||Not Included|
|New-for-old Car Replacement|
Earlier than 2 years from original registration
|Personal Property Cover||Included up to $500||Not Included||Not Included|
|Uninsured Motorist Benefit||Included up to $3,000||Included up to $3,000||Included up to $3,000|
|Accidental Loss or Damage|
|Malicious Damage / Vandalism||Included||Not Included||Not Included|
|Collision||Included||Not Included||Not Included|
|Natural Events||Included||Not Included||Not Included|
|Theft or Attempted Theft||Included||Included||Not Included|
Other Car Insurance
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