?
? !

How to compare car insurance to find the best policy for you

With so many car insurance providers and policies on the market, dipping into the policy pool can be confusing. Use this guide for tips on how to find the car insurance that's ideal for you.

Read now
Buying Guide Banner

Reviews

  • Value for Money
    4.7 (27)
  • Customer Service
    4.9 (28)
  • Timeliness
    4.8 (24)
  • Job Satisfaction
    4.7 (17)
  • Transparency
    4.8 (26)
  • Claim Resolution Time
    • <1 week (9)
    • 1-2 weeks (3)
    • 2-4 weeks (3)
    • 1-2 months (1)
  • Claim ApprovedYes (16) · No (0)
Previous
Next
Mark A
Mark ASydney
  • 6 reviews

Got to give Coles the thumbs up.

published

We has a not at fault accident. From the word go, customer service was excellent - the call centre was very helpful, the loss assessor was fair and the person who did the settlement (Dianne) was great. The online claim management system was good for tracking the claim. Would insure with Coles again based on this experience.

Value for Money
Customer Service
1 comment
Coles Insurance
Coles I.Coles Insurance

Hi Mark, thanks for your feedback and we're sorry for the delay in our reply. We're delighted to hear your thoughts about your experience when making a claim and we'll ensure to share your comments with our teams so they're made aware. Thanks again!

Bev
BevGreater Melbourne (Outer), VIC

Excellent Service with friendly and extremely helpful staff.

published

Whilst I was not making a claim but updating several policies, the staff member could not have been more helpful and made what could have been a difficult process so easy. Everything was resolved within the one phone call in a timely manner.

Value for Money
Customer Service
1 comment
Coles Insurance
Coles I.Coles Insurance
Ben Ash
Ben AshHunter Region, NSW
  • 8 reviews

Good online and phone service - great prices!

published

I have several insurance policies through Coles and have always found the cover and price very competitive. The one time I made a small claim (on my home insurance) it was paid out though took some time. My comprehensive cover includes and under 25 driver (albeit perfect driving record) and it's competitively priced.

Value for Money
Customer Service
1 comment
Coles Insurance
Coles I.Coles Insurance

Hi Ben, thanks for taking the time to share your feedback with us. We're delighted to hear about your experience with our products and services and we'll ensure to share your comments with our teams so they're made aware. Thanks again!

Car Insurance

Find out how Coles Car Insurance compares to other Car Insurance

Know better, choose better.

Compare all
Sheryl. T
Sheryl. TGreater Melbourne (Metropolitan), VIC
  • 19 reviews
  • 6 likes

Have been most courteous and prompt insurance i have dealt with.

published

I have unfortunately had to make a claim after an at fault accident. I struggled a little with the online claim process so called and was helped by a wonderful lady. I went to the preferred repairer which happens to be the one i had to take my vehicle to when i was with RACV and had a claim where i wasnt at fault. Lovely repairer. I had further questions and called online, spoke to jamie and he made me feel very comfortable and assisted me instantly.
You see how good they are when you need them, couldnt be happier.

Value for Money
Customer Service
1 comment
Coles Insurance
Coles I.Coles Insurance
MJO64
MJO64Murray Region, NSW
  • 2 reviews

Been with them for years claimed once

published

This driver ran into the back of me at traffic lights, it was so easy to make a claim over the phone. It took around about 10 minutes and my car was booked in for repair the following week. Could not be happier with Coles insurance and the operator was very pleasant to deal with

Value for Money
Customer Service
1 comment
Coles Insurance
Coles I.Coles Insurance

Hi there, thanks for taking the time to share your experience. We're delighted to hear your feedback and we'll ensure to share your comments with our teams for their awareness and to recognise their wider teams for their efforts. Thanks again!

Related Articles
Previous

Best Super Funds in 2020!

A good super fund can make a substanial difference to the amount you retire with. From retail super funds to self managed super funds, view reviewer ratings for the best super funds of 2020!

Wendy Z.
Wendy Z.7 Nov 2019
best-super-funds-in-2020

Best Credit Cards in 2020!

Whether it's the sign up bonus, rates and fees, or reliable customer service that you look for in a credit card, a credit card is often used everyday, so it's important you choose one that meets your needs and that you're happy with. These are the best credit cards this year, as decided by ProductReview.com.au reviewers.

Wendy Z.
Wendy Z.19 Nov 2019
best-credit-cards-in-2020

We compared reviews on the Top 5 Most Popular Car Insurance Providers

If you’re looking for cheap car insurance that's also reliable, ProductReview.com.au can help. We’ve sifted through 1000s of car insurance reviews on Budget Direct, AAMI, youi, Woolworths and Australian Seniors. Simply read on for a summary of what drivers liked the most and least about these top five most viewed providers.

Avleen M.
Avleen M.1 June 2020
we-compared-reviews-on-the-top-5-most-popular-car-insurance-providers
Next

Very happy with my insurance

published

I had comprehensive insurance for my new car. I was rear ended and the car was written off within the first month. Coles provided me with a new replacement car in a very timely manner (exactly the same make and model as my previous car). Even though this happened over the Christmas and new year period, their customer service and communication was excellent. I have taken out coles insurance on my new car! Thanks coles insurance, I am extremely happy with my cover!

Value for Money
Customer Service
1 comment
Coles Insurance
Coles I.Coles Insurance
bob g
bob gSouth East Queensland, QLD
  • 3 reviews
  • 2 likes

Easy to deal with,and good Rates

published

We are in our 4yr with coles insurance,never made a claim,and just organised the renewal to cover our
new ,vehicle we about to take delivery of soon 10/10
we are very happy with the service.

Value for Money
Customer Service
1 comment
Coles Insurance
Coles I.Coles Insurance

Hi Bob, thanks for sharing your review. We're delighted to hear your feedback about our products and customer service. We'll ensure to share your comments with our teams so they're made aware that they're doing a great job! Thanks again.

Peter Aumann
Peter AumannGreater Melbourne (Outer), VIC
  • 3 reviews

Excellent value

published

Was required to make a claim following an accident. The online claim was easy to complete, and the person making the follow up phone call was efficient, courteous, and knowledgeable. The repair was arranged, and completed in a suitable time frame. Would not hesitate to recommend Coles car insurance

Customer Service
Timeliness
1 comment
Coles Insurance
Coles I.Coles Insurance

Hi Peter, thanks for taking the time to write your review. We're delighted to hear your kind and thoughtful words about your experience and we'll ensure to share your feedback with our teams so they're made aware. Thanks again!

Awesome!! Insurance

published

Awesome!! Insurance ...Ididn't sign up with coles insurance before because of some bad revews I saw online....biggest mistake Ive ever made ..This is the Best car insurance so far !! Quick response when I had an accident. I fill the form online they response within 24 hrs all sorted after that..Amazing and very cheap compare to other insurances.I also get more points because I also shop at coles...thanks heaps Coles

Value for Money
Customer Service
1 comment
Coles Insurance
Coles I.Coles Insurance

Hi Viliami, thanks for taking the time to share your feedback. We're delighted to hear of your experience and we'll ensure to share your review with our teams so they're made aware and to recognise the team for their efforts. Thanks again. :)

Car Insurance

Find out how Coles Car Insurance compares to other Car Insurance

Know better, choose better.

Compare all
Greg
GregSydney Surrounds, NSW
  • 3 reviews

Good pricing was easy to deal with!

published

Was painless to deal with easy and quick with good value! We have both cars and also have full home and contents insurance as well with big savings and easy to understand Policy,s

Value for Money
Customer Service
1 comment
Coles Insurance
Coles I.Coles Insurance

Hi Greg, thanks for sharing your feedback. We're delighted to hear that you're a fan and we'll ensure to share your praises with our teams so they're made aware. Thanks again!

Laona
LaonaPerth, WA
  • 7 reviews
  • 1 like

Great insurance

published

Good value, no claims as yet, ive been with Coles insurance for over 1 year and wont be changing. No roadside, I have RAC. My updated details were done in a timely manner

Value for Money
Customer Service
1 comment
Coles Insurance
Coles I.Coles Insurance

Hi Laona, thanks for sharing your feedback with us. We're delighted to hear about your experience with us so far and we'll ensure to share your comments with our teams so they're made aware. Thanks again!

hako
hakoDarling Downs, QLD
  • 6 reviews
  • 6 likes

Cannot fault.

published
Value for Money
Customer Service
1 comment
Coles Insurance
Coles I.Coles Insurance

Hi Hako, thanks for getting in touch. We're delighted to hear your feedback about your experience and we'll ensure to share your feedback with our teams so they're made aware and to recognise the team for their hard work and efforts. Thanks again!

Bec Williams
Bec WilliamsNortheast, VIC
  • 2 reviews
  • 1 like

So easy to deal with

published

The employee on the phone was in Australia (Melbourne) so easy to communicate with. Was such an easy process. Very impressed and she made it an enjoyable call. Easily helped me and I was Definitely impressed

Value for Money
Customer Service
1 comment
Coles Insurance
Coles I.Coles Insurance

Hi Bec, thanks for taking the time to share your review. We're delighted to hear your praises and we'll ensure to share your comments with our teams so they're aware and to keep up the great work. Thanks again!

Excellent, Service

published

I've just recently switched to Coles car insurance and also, unfortunately, had an accident. I found Coles Insurance, friendly prompt and kept me up to date on the progress of my repair. The repairer also was friendly and helpful.

Value for Money
Customer Service
1 comment
Coles Insurance
Coles I.Coles Insurance
Colin
Colin
  • 2 reviews

Updating additional services to my existing policy

published

I checked my policy as i had a friend that had a stone crack his windscreen and wanted to make sure i had this on my policy. I checked and found that i did not. I called the Coles phone number and spoke to a very nice lady who helped add this to my policy as well i also added the road side assist as my car is now 5 years old so anytime going forward i may need this service as well. She was great to talk to and for both to be added to my policy it only cost additional $83.59. I also have my home and contents with Coles and have found they are very reasonable with their prices. I would thoroughly recommend Coles. Outstanding Service

Value for Money
Customer Service
1 comment
Coles Insurance
Coles I.Coles Insurance

Hi Colin, thanks for writing your review. We appreciate you taking the time to share your experience with us and we'll ensure to pass on your kind words to our Insurance Team so they're made aware. Thanks again!

Car Insurance

Find out how Coles Car Insurance compares to other Car Insurance

Know better, choose better.

Compare all
Page 1 of 8
See all Coles Car Insurance reviews

Questions & Answers

Adolf Loges
Adolf Logesasked
Coles Car Insurance

Hi there,
I do not have a question, but I would like to get renewal notices send to Adolf Loges of 1 Dumfries Crt. Highton/Vic. 3216 In Paper form in Future. Policy number is COMO-9439-4786,also for my Wife Elisabeth Loges To the same Address.Policy Number COMO- 8360-2407
Regards Adolf Loges

2 answers
Adolf Loges
Adolf Loges

Why cant you confirm that you send Renewal Notices in Paper form in future .You have our Policy numbers !
Adolf Loges at1 Dumfries Ctr. Highton/Vic 3216

Adolf Loges
Adolf Loges

My Name is Adolf Loges, Dumfries Crt. Highton/Vic. 3216
My Wife's Name Elisabeth Loges, same address Birthday 28/1/1937
Adolf Loges

Peter debrincat
Peter debrincatasked
Comprehensive Car Insurance

I need to no if I paid my car insurance last year

1 answer
Coles Insurance
Coles I.Coles Insurance

Hi Peter, thanks for taking the time to get in touch and we're sorry for the delay in our response. Regretfully, we don't have access to our customers accounts via this platform and we recommend giving us a call on 1300 265 374, and our Customer Support Team will be happy to assist you further.

Corn Holio
Corn Holioasked
Comprehensive Car Insurance

Why do you have the worst reviews of any insurer?

2 answers
Grant A.
Grant A.

Because you pay your premium and when you need to claim and expect to be covered, Coles Insurance actively finds a way to avoid paying and walks away from you in your time of need.

Corn Holio
Corn Holio

But let’s hear it from Coles. Funny how all the positive reviews are from people who have never claimed. I fail to understand the logic of providing a review on an insurer unless you’ve made a claim.

See all Coles Car Insurance questions

Get an answer from our members and Coles Insurance representatives

Coles Car Insurance

Details

Compare all 3 Coles Car Insurance
CategoryRoadside Assistance Providers and Car InsuranceRoadside Assistance Providers and Car InsuranceRoadside Assistance Providers and Car Insurance
Other Insurance Types Offered Home and Contents and LandlordHome and Contents and LandlordHome and Contents and Landlord
Coverage TypeComprehensiveThird Party, Fire and TheftThird Party Property Damage
UnderwriterInsurance Australia LimitedInsurance Australia LimitedInsurance Australia Limited
Legal Liability Cover Included up to $20 millionIncluded up to $20 millionIncluded up to $20 million
Roadside Assistance Optional ExtraOptional ExtraOptional Extra
Reduced or Zero Excess Windscreen CoverZero Excess IncludedNot OfferedNot Offered
Choice of RepairerNot AllowedNot AllowedNot Allowed
After Accident Care
Hire Car after an Incident

Included up to $50 per day for up to 14 days

Not Included

Not Included

Emergency Transport & AccommodationUp to $100 per day or $500 in totalNot IncludedNot Included
Towing Costs IncludedIncludedNot Included
Hire Car after a No Fault Accident

Included up to $50 per day for up to 14 days

Not Included

Not Included

Essential / Emergency RepairsIncluded up to $500Not IncludedNot Included
Benefits
Pay As You Drive / Fixed Kilometre DiscountNot ApplicableNot ApplicableNot Applicable
Hire Car after Theft

Included up to $50 per day for up to 14 days

Not Included

Not Included

Lock and Key ReplacementIncluded up to $1,000Not IncludedNot Included
Transit Cover Not ApplicableNot ApplicableNot Applicable
Trailer & Caravan CoverIncluded up to $1,000Not IncludedNot Included
Child Safety Seats and PramsIncluded up to $500Not IncludedNot Included
New-for-old Car Replacement

Earlier than 2 years from original registration

Not Included

Not Included

Personal Property CoverIncluded up to $500Not IncludedNot Included
Uninsured Motorist Benefit Included up to $3,000Included up to $3,000Included up to $3,000
Accidental Loss or Damage
Malicious Damage / VandalismIncludedNot IncludedNot Included
FireIncludedIncludedNot Included
CollisionIncludedNot IncludedNot Included
Natural EventsIncludedNot IncludedNot Included
Theft or Attempted TheftIncludedIncludedNot Included
Compare all 3 Coles Car Insurance
Visit official website

ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.