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Coles Comprehensive Car Insurance

Coles Comprehensive Car Insurance (page 3 of 8)

1.8 from 176 reviews · View Statistics
Listing monitored by Coles Insurance

Reviews

  • Value for Money
    2.0 (148)
  • Customer Service
    1.9 (155)
  • Timeliness
    2.2 (93)
  • Job Satisfaction
    2.1 (65)
  • Transparency
    1.9 (129)
  • Claim Resolution Time
    • <1 week (9)
    • 1-2 weeks (7)
    • 2-4 weeks (10)
    • 1-2 months (21)
    • 3+ months (30)
  • Claim ApprovedYes (50) · No (31)
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Christine B.
Christine B.South East Queensland, QLD
  • 3 reviews
  • 1 like

No Service at ALL. Don't Bother

published

I have sent many emails to these people regarding my existing claim and received nothing. they don't respond to your emails or anything. they did not advise me at any step of the way what was happening with my claim. i had to find these details myself. I didn't even know where my car was for a week. so don't bother with this company - you are better going with a more reliable company.

Coles Insurance
Coles I.Coles Insurance
Christine B.
Christine B.

That tells you absolutely nothing about the progression or what is happening. That is where i was looking.

Coles Insurance
Coles I.Coles Insurance

Charged an exorbitant fee when moving interstate then told to cancel and go elsewhere if I don't like it.

published
Coles Insurance
Coles I.Coles Insurance
Coles Insurance
Coles I.Coles Insurance

We appreciate your additional feedback and we're sorry to hear you feel this way. It'll sad to see you go and we hope you give us another chance in future.

Other Car Insurance

 
 

0.0
(1,234)

Why am I paying another $40.00 for one month's coverage on existing policy - I moved house.

published

I have changed my address and have been charged more than $40.00 for less than 4 weeks remaining on my existing policy. That is exhorbitant! I understand the premium may change based on my postcode but $40.00 for four weeks equates to an annual increase of nearly $500.00. How is that justifiable. Very disappointed in this service.

Coles Insurance
Coles I.Coles Insurance
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Coles insurance is the best one around

published

5 years with Coles car insurance. It has value for money. Staff is co-operative. Good rewards.
Most of the shopping we do in coles. Their insurance rocks. Easy to understand polivies

Coles Insurance
Coles I.Coles Insurance

Hi Farrukh, thanks for taking the time to share your feedback. We're delighted to hear your praises and we'll ensure to share your comments with our Insurance Team so they're made aware. Thanks again!

Random Nobody
Random NobodyBrisbane
  • 3 reviews
  • 1 like

Absolutely shocking and very unprofessional! Wish I could give them 0 stars. Avoid them at all cost!

published
Coles Insurance
Coles I.Coles Insurance

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Joe
JoeSydney, NSW
  • 6 reviews
  • 1 like

Do not ever take out insurance with Coles!!

published

Appalling company. Have only ever spoken to a local Australia representative once (who hung up on me when I politely requested a reference number). Be warned from all reviews here.

Coles Insurance
Coles I.Coles Insurance
Mark Reese
Mark Reese
  • 3 reviews
  • 3 likes

The Bad Reviews are piling up!

published

After a stressful encounter with a person who had broken into my car and was trying to get it started it while I was waiting for the police, I was feeling much better after lodging a claim and spoke to a helpful consultant on the phone who assured me as it wasn't my fault and the offender was in custody so I wouldn't be liable to pay the excess amount. The next day I received a phone call and a person 'advised' me to try and retrieve the money from the offender through small claims court. Now my car is kept hostage at the repairers unless I pay the excess. I have emailed requesting answers without response. Appalling situation which now will need to reported to ASIC

Coles Insurance
Coles I.Coles Insurance

worst insurance company

published

Put in a claim, they did the repairs, faulty car running poorly or not at all on pickup up. Returned car and told fair wear and tear but cars not running. Needs to be towed. How to you drive a car into a repair shop then unable to drive it home????? They are a joke. Now we will not even shop at cole. Well done
Await for a reply, will pass this on to claims Dept. Ha Ha

Coles Insurance
Coles I.Coles Insurance

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TVM
TVMSydney Surrounds, NSW
  • 2 reviews

The worst. Do not insure your car with Coles Insurance

published

Coles cancelled my insurance after my credit card changed and they could not access direct debit. I accept the credit card issue was my error but the effort they made to inform me of my oversight was pathetic and NEGLEGENT. Once they made the decision to cancel my insurance they did not inform me. I was driving an uninsured car for 6 months. Thankfully I did not have an accident. I found out by fluke about the cancellation and Coles refused to re-insure me as I disclosed that a small scratch that they already had on record had developed a tiny rust patch. That has caused me a huge stress. Go elsewhere. So terrible.

Coles Insurance
Coles I.Coles Insurance
TVM
TVM

I will not. Coles Insurance has caused me huge stress. Coles Insurance's behaviour was inexcusable and If I could be bothered to prove it - probably illegal.

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TAK KWONG RONALD L.
TAK KWONG RONALD L.South East Queensland, QLD

It's the worst car insurance. can't acceptance.

published
Coles Insurance
Coles I.Coles Insurance
John
JohnSydney Surrounds, NSW
  • 2 reviews

Don't make a mistake using Coles Car Insurance

published

Submitted a refund at the "beginning" of the month so no issues of me taking advantage of days*
I've made 3 attempts for a refund by phone, at all times have been lied by their customer service team who said it's been processed but refuse to send a confirmation email. it's been almost a month since my query and I am still trying to resolve this. Seems to me Cole's trains their staff this way to lie and give customers run around to avoid refunds or give people such a hard time in hoping they give up. This is for a monthly bill btw I can't even imagine what current customers go thru if it's a full claim. Such a dirty practice!

Coles Insurance
Coles I.Coles Insurance

Can’t wait to never have to deal with this company again.

published
Coles Insurance
Coles I.Coles Insurance
Brian T.
Brian T.Wanniassa 2903, ACT

Very unhelpful when making a claim

published

Reported minor hail damage when sent to be assessed was informed of financial write off. To make a claim was told car had to be handed in with rego canceled then could purchase back and re register. Conflicting information given by many staff members, policy, and claim papers. Canceled claim was told insurance canceled yet I can still log in to my active account. Not happy with service at all.

Coles Insurance
Coles I.Coles Insurance
Ian
IanSouth East Queensland, QLD

If only I could give them zero stars

published

I wish that I never needed to write this review, unfortunately a tire bounced out of a oncoming trailer that failed to stop into the path of our vehicle damaging the front of our car and one other vehicle. Given we had Dashcam footage we though we would have no insurance problems. Went to the Police with the footage and they identified the owner of the other vehicle.

Now Coles Insurance tell us that as we don't have the Name and address of the other party we need to pay the $1200 excess, they admitted that they have not contacted the Police and the PDS states they don't need to. So now we're off the the ombudsman.

Coles Insurance
Coles I.Coles Insurance

Hi Ian, thanks for your review. We're sorry to hear of your disappointment and frustration with your claim thus far. We'll ensure to share your comments and concerns to our Insurance Team so they're made aware and to review.

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0.0
(1,234)
Home hunting
Home huntingAdelaide
  • 3 reviews
  • 1 like

My personal experience

published
Coles Insurance
Coles I.Coles Insurance

Hi there, thanks for the review. We appreciate your kind feedback detailing your experiences when making your recent claims. We'll ensure your comments are shared with our Car Insurance Team so they're made aware. Thanks again!

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Michael F.
Michael F.Sydney, NSW

Quick efficient service

published

Changing my card for premium payment and easy to gain deferring payment of premium. Their repair service and claim procedure was quick and efficient accompanied with advice support! They recognize your loyalty!

Coles Insurance
Coles I.Coles Insurance

Hi Michael, thanks for taking the time to write your review. We appreciate your thoughtful feedback and we'll be sure to pass this along to our Car Insurance Team so they're made aware. Thanks again!

steve rasher
steve rasherSydney, NSW

Disappointing repair by Coles insurance repairer ARM

published

After the 1st repair session the car was returned with a wheel missing and the get you home spare in its place. 10 days later had to go back to have the correct front wheel installed. when the car was serviced by subaru they said the steering control box had been damaged in the accident and not replaced when it was repaired, mean the car had to be returned to ARM again to have that replaced. How dangerous was it to be driving this car with a damaged steering mechanism? along with many weeks all up without the vehicle. very unsatisfactory service.

Coles Insurance
Coles I.Coles Insurance

Hi Steve, thanks for getting in touch. We're very sorry to hear this! We'd recommend calling our Customer Care Team on 1300 265 374 to follow this up further, as they're best placed to assist.

Celeste
CelesteCanberra
  • 2 reviews
  • 2 likes

Nothing but good service

published

When I signed up with coles insurance, I was unaware of their bad reputation. I still don't understand why they have such a bad reputation. I have had two claims through coles within the last year and a bit, one was a parking accident (entirely my fault, ran into a pole) and the other was a huge hail storm that came through. Both experiences were incredibly easy, and coles were nothing but helpful the whole time. I am certainly looking at using them again for my new car. :)

Coles Insurance
Coles I.Coles Insurance

Hi Celeste, thanks for getting in touch. We're so glad to hear you're a fan! We'll be sure to pass your feedback along to the relevant teams so they're aware :)

Allie H.
Allie H.Greater Melbourne (Inner), VIC

Coles Car Insurance - borderline criminal

published

My car had to be written off - someone smashed into it.
Terrible experience dealing with this insurer. 2.5 months later - still no resolution. About 20+ phone conversations, endless repetition of the same information. I would have spent so far probably 40 hours+ trying to resolve this.
Lying, incompetent, misleading insurer. They should be stripped of any insurer license. DO NOT USE COLES CAR INSURANCE

Coles Insurance
Coles I.Coles Insurance

Thanks for contacting us, Allie. We're disappointed to hear that you've had a poor experience with us and we'll follow this up for you if you send us a private message with further details.

Hamid B.
Hamid B.Sydney, NSW
  • 2 reviews

Claim time is working hours only

published

My first and last experience with coles. From the With bit of headaches but finally they wrapped it up and got it finalized. Except the claim time which is only on working days. It means if you have an accident on Friday night you need to wait till Monday morning and find a towing company to take your car and then they compensate

Coles Insurance
Coles I.Coles Insurance
Hamid B.
Hamid B.

Well I just need a clear reply and resolution. Ive returned my replacement car and haven't received a reply from coles yet.

Coles Insurance
Coles I.Coles Insurance

Thanks for getting for responding, Hamid. We'd recommend reaching out to our Claims Team on 1300 265 374 as they'd be best placed to check your policy and follow this up for you.

Carmen
CarmenSydney, NSW
  • 2 reviews

Great

published

They have been great with two accidents we had. We were not at fault , they went to lengths to help us from the time we called them to the time we got home. Best customer service when you call them .

Coles Insurance
Coles I.Coles Insurance

Hi Carmen, thanks for your feedback. We're happy to hear you're a fan of our services and customer service received. We'll ensure to share your comments on to our Insurance and Claims Teams so they're made aware.

Nazanin
NazaninSydney, NSW
  • 2 reviews

Terrible services canceled my policy with out notice or ant notification. terrible customer service !!!!!!!

published

Terrible services canceled my policy with out notice or any notification. They don't even have text message system to let people know about cancellation of their insurance.
Terrible customer service !!!!!!!

Coles Insurance
Coles I.Coles Insurance

Hi Nazanin, thanks for contacting us and we're sorry to hear you've encountered this issue. We recommend contacting our Customer Support Team on 1300 265 374 so they can look into this for you.

Nazanin
Nazanin
Coles Insurance
Coles I.Coles Insurance

We're very disappointed to learn this, Nazanin. We'll ensure to share your feedback with our Insurance Team so they're made aware. We hope you give us another chance in future.

Xenad
XenadGreater Melbourne (Metropolitan), VIC
  • 2 reviews
  • 1 like

Criminals

published

Coles insurance suck you in with cheap policies to begin with. Then wait for it increase it by almost 1,500. Why? Because they are now with a completely different company. My car started out on 500$ then as the years rolled on increased to the same amount as the big well known insurers. Have basically moved most of my cars from Cole's. Having overseas call centers is pathetic as they are like Robots. Stick with what you know. Sometimes it's the case of better the devil you know.

Coles Insurance
Coles I.Coles Insurance
Chicri M.
Chicri M.South East Queensland, QLD

Give their customers the run around when claims are made.

published

I have been with Coles Insurance a number of years and I have a number of policies.
What Coles Insurance promise and what they deliver are totally different. Attention to claims? Non-existent.
My car was booked with a Coles recommended repairer only to be told the job was too big for them, they took photos and sent them on my behalf. More than two weeks later I am still waiting to hear from the assessor. I called twice only to be told the assessor is still looking into it. Not a good way to treat loyal customers.

Coles Insurance
Coles I.Coles Insurance

Hi Chicri, thanks for taking the time to share your feedback with us. We're disappointed to hear you experienced a delay with your car insurance claim and we're very sorry for the poor experience. We hope you notice an improvement in the future.

Coles Insurance
Coles I.Coles Insurance

So we're able to follow this up for you with our Customer Care Team, could you please DM us your full name, claim number, contact number and time and date best suited for contact?

Disappointed
Disappointed
  • 2 reviews

If I could give zero stars, I would.

published
Coles Insurance
Coles I.Coles Insurance

Hi there, thanks for taking the time to share your review and we're sorry to hear this. We'll be sure to pass on your feedback to the relevant teams and we hope you can give us another chance in the future.

Page 3 of 8
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Questions & Answers

Peter debrincat
Peter debrincatasked
Comprehensive Car Insurance

I need to no if I paid my car insurance last year

1 answer
Coles Insurance
Coles I.Coles Insurance

Hi Peter, thanks for taking the time to get in touch and we're sorry for the delay in our response. Regretfully, we don't have access to our customers accounts via this platform and we recommend giving us a call on 1300 265 374, and our Customer Support Team will be happy to assist you further.

Corn Holio
Corn Holioasked
Comprehensive Car Insurance

Why do you have the worst reviews of any insurer?

2 answers
Grant A.
Grant A.

Because you pay your premium and when you need to claim and expect to be covered, Coles Insurance actively finds a way to avoid paying and walks away from you in your time of need.

Corn Holio
Corn Holio

But let’s hear it from Coles. Funny how all the positive reviews are from people who have never claimed. I fail to understand the logic of providing a review on an insurer unless you’ve made a claim.

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Coles Comprehensive Car Insurance

Details

Compare all 3 Coles Car Insurance
CategoryRoadside Assistance Providers and Car Insurance
Other Insurance Types Offered Home and Contents and Landlord
Coverage TypeComprehensive
UnderwriterInsurance Australia Limited
Legal Liability Cover Included up to $20 million
Roadside Assistance Optional Extra
Reduced or Zero Excess Windscreen CoverZero Excess Included
Choice of RepairerNot Allowed
After Accident Care
Hire Car after an Incident

Included up to $50 per day for up to 14 days

Emergency Transport & AccommodationUp to $100 per day or $500 in total
Towing Costs Included
Hire Car after a No Fault Accident

Included up to $50 per day for up to 14 days

Essential / Emergency RepairsIncluded up to $500
Benefits
Pay As You Drive / Fixed Kilometre DiscountNot Applicable
Hire Car after Theft

Included up to $50 per day for up to 14 days

Lock and Key ReplacementIncluded up to $1,000
Transit Cover Not Applicable
Trailer & Caravan CoverIncluded up to $1,000
Child Safety Seats and PramsIncluded up to $500
New-for-old Car Replacement

Earlier than 2 years from original registration

Personal Property CoverIncluded up to $500
Uninsured Motorist Benefit Included up to $3,000
Accidental Loss or Damage
Malicious Damage / VandalismIncluded
FireIncluded
CollisionIncluded
Natural EventsIncluded
Theft or Attempted TheftIncluded
Compare all 3 Coles Car Insurance
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