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Coles Comprehensive Car Insurance

Coles Comprehensive Car Insurance

1.8 from 176 reviews · View Statistics
Listing monitored by Coles Insurance

Reviews

  • Value for Money
    1.2 (109)
  • Customer Service
    1.1 (115)
  • Timeliness
    1.1 (61)
  • Job Satisfaction
    1.0 (44)
  • Transparency
    1.1 (94)
  • Claim Resolution Time
    • 1-2 weeks (2)
    • 2-4 weeks (7)
    • 1-2 months (20)
    • 3+ months (30)
  • Claim ApprovedYes (31) · No (30)
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Reviewer Photos & Videos

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Bolin S.
Bolin S.Sydney, NSW

No way to contact

published

I tried to contact the customer service after purchasing the policy, neither phone or email could get through, they blocked their email system, and the call center! Someone tell me how I can reach them! Rubbish company!

Value for Money
Customer Service
Coles Insurance
Coles I.Coles Insurance
Antino
AntinoSydney, NSW
  • 14 reviews
  • 9 likes

5 weeks on and still no car from repairer

published

car had needed a new front bumper ,excusses galore now 4 weeks still not started and Coles do nothing but get accesors to call me and lie about it, no support from coles just words and going round in circles ,you can`t get onto the repairers no one calls ,so stressed out ,we caught them out with 3 of their lies and still it goes on ,been with coles for 8 years and this is what me ,my family and our friends who are mortified get ,,so Mr nicolas hawkins CEO of coles ins short of going onto A currant Affair in Sydney and doing a report on the repairer and the lac of support from coles what would you do ,just read the one star ratings on all platforms about coles ,i`ve learn`t my lesson

Value for Money
Customer Service
Coles Insurance
Coles I.Coles Insurance
Antino
Antino
Coles Insurance
Coles I.Coles Insurance

We're sorry for any inconvenience and frustration caused, Antino.

Other Car Insurance

 
 

0.0
(1,234)
Emjay
EmjaySydney, NSW
  • 2 reviews
  • 1 like

At least for the sake of other people, don't buy coles insurance...

published

Someone who was insured with coles has written off my car. Next day coles calls me to bring my torn to pieces car to my property. I told them I live in a complex with no spot for a damaged car... this is our policy they kept repeating like a parrot... had to go through my own insurance because of the nonsense and they got away with the cover for personal item damage because of that. Just to respond, I kept the rental car for as long as I could to keep coles paying for it. Thanks

Incentivised Review No
Insurance TypeComprehensive
Coles Insurance
Coles I.Coles Insurance
Car Insurance

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Elle10
Elle10Hunter Region, NSW
  • 3 reviews

Incompetent and slow

published
Value for Money
Customer Service
Coles Insurance
Coles I.Coles Insurance

Terrible experience. Demeaning and cruel.

published

Had a serious MVA (no fault) and was, as a hospital patient myself and as a father of 2 hospitalised teenagers with serious injuries, made to feel just terrible. They actually required a diagram of the scene, were not willing to consider (and pay for) the preliminary police report which contained everything they needed, and did nothing to establish my capacity to answer questions given the medication I was on and the stress I was under. Just completely disrespectful and not a shred of decency. Do not expect anything except difficulty if and when you need them. The savings are simply not worth it.

Value for Money
Customer Service
Coles Insurance
Coles I.Coles Insurance

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Clark Lee
Clark LeeSouth East Queensland, QLD
  • 2 reviews

Stay away from this company.

published

Car was stolen. 6 weeks later I get my payout. The only reason I got it was threatening to take them to the insurance ombudsman. Worst insurance company EVER. Will never use them again and will tell everyone I know that they are awful.

Value for Money
Customer Service
Coles Insurance
Coles I.Coles Insurance
Kim f.
Kim f.
  • 3 reviews
  • 3 likes

From start to finish, worst experience ever

published

Six weeks after my car was written off, I finally received payment. Coles has some 'fine print' stating that if the car is a total loss, you still have to pay out the premiums until the end of the contract which in my case was eleven months! So comprehensive insurance for a car that doesn't exist! They lied about the market value of my car and only agreed to pay more after raising a dispute. Customer service only apologise for the stress and say they understand how frustrating it is but with no offer to resolve the complaint. Run a mile, they are cheap for a reason.

Value for Money
Customer Service
Coles Insurance
Coles I.Coles Insurance

Bait and switch - watch out for these guys

published

Obtained a quote online and got a quote number emailed. After them sending reminders 10 days later I opened the quote (valid for 60 days) to buy and it is $100 more. The call centre said they cannot find the quote. I believe this is classic bait and switch as other reviewers have raised. Terrible customer experience and not worthy of a quality brand like Coles.

Value for Money
Customer Service
Coles Insurance
Coles I.Coles Insurance

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0.0
(1,234)

Worst experience ever.

published
Value for Money
Customer Service
Coles Insurance
Coles I.Coles Insurance
Car Insurance

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Disappointed Customer
Disappointed CustomerGreater Melbourne (Metropolitan), VIC
  • 3 reviews
  • 2 likes

What a scam! Give you a price online, then tell you to call to complete.... $500 more expensive when you do

published

I did an online quote which quoted me a price and then told me to call the number provided to complete. When i called, they first couldn't find my online quote so we started a new quote. The new quote came out $500 more expensive. When i queried it, they then were able to find my online quote but said that it was not correct and the higher cost was the cost.

Pretty sure they have a name for this type of business practice.... it's called bait and switch.

what a disgrace

Customer Service
Incentivised Review No
Coles Insurance
Coles I.Coles Insurance
Briar R.
Briar R.Greater Melbourne (Inner), VIC

Too expensive and they use our money to invest in coal, oil and gas companies

published
  • Thumbnail
Incentivised Review No
Insurance TypeComprehensive
Coles Insurance
Coles I.Coles Insurance
Grant A.
Grant A.Hunter Region, NSW

Not worth the paper the policy is written on.

published

Have multiple properties and cars insured with Coles. I tried to claim an at fault accident and was denied. Their reason was that my Ute wasn’t being used as intended (carrying a covered load as per NSW road rules). Not worth the few $ saved.

Value for Money
Customer Service
Coles Insurance
Coles I.Coles Insurance
Grant A.
Grant A.

I’ve spoken to your “specialist” team and they’re about as handy as a plastic frying pan.

Melissa
MelissaSydney, NSW
  • 7 reviews
  • 1 like

DO NOT DO IT - Save yourself the stress from this horrendous company!

published
Value for Money
Customer Service
Coles Insurance
Coles I.Coles Insurance
Melissa
Melissa

Never again will I put myself through the stress of being ‘insured’ by your company. You’re another big corporation that only has your own interests in mind, NOT the consumer!

Matija
MatijaSydney, NSW

Absolute Nightmare

published
Value for Money
Customer Service
Coles Insurance
Coles I.Coles Insurance

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0.0
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Mick S.
Mick S.South East Queensland, QLD

Absolutely horrible.

published

Coles insurance is the worst insurance I have ever had, they do nothing to help you, in fact they go out of their way to make it harder for you.
I made a not at fault claim 3 months ago, still waiting, every time I call them I wait on the phone 30 - 40 then told will call you back it never happens. Be very careful avoid using this company.

Value for Money
Customer Service
Coles Insurance
Coles I.Coles Insurance
Car Insurance

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Questions & Answers

Peter debrincat
Peter debrincatasked
Comprehensive Car Insurance

I need to no if I paid my car insurance last year

1 answer
Coles Insurance
Coles I.Coles Insurance

Hi Peter, thanks for taking the time to get in touch and we're sorry for the delay in our response. Regretfully, we don't have access to our customers accounts via this platform and we recommend giving us a call on 1300 265 374, and our Customer Support Team will be happy to assist you further.

Corn Holio
Corn Holioasked
Comprehensive Car Insurance

Why do you have the worst reviews of any insurer?

2 answers
Grant A.
Grant A.

Because you pay your premium and when you need to claim and expect to be covered, Coles Insurance actively finds a way to avoid paying and walks away from you in your time of need.

Corn Holio
Corn Holio

But let’s hear it from Coles. Funny how all the positive reviews are from people who have never claimed. I fail to understand the logic of providing a review on an insurer unless you’ve made a claim.

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Get an answer from our members and Coles Insurance representatives

Coles Comprehensive Car Insurance

Details

Compare all 3 Coles Car Insurance
CategoryRoadside Assistance Providers and Car Insurance
Other Insurance Types Offered Home and Contents and Landlord
Coverage TypeComprehensive
UnderwriterInsurance Australia Limited
Legal Liability Cover Included up to $20 million
Roadside Assistance Optional Extra
Reduced or Zero Excess Windscreen CoverZero Excess Included
Choice of RepairerNot Allowed
After Accident Care
Hire Car after an Incident

Included up to $50 per day for up to 14 days

Emergency Transport & AccommodationUp to $100 per day or $500 in total
Towing Costs Included
Hire Car after a No Fault Accident

Included up to $50 per day for up to 14 days

Essential / Emergency RepairsIncluded up to $500
Benefits
Pay As You Drive / Fixed Kilometre DiscountNot Applicable
Hire Car after Theft

Included up to $50 per day for up to 14 days

Lock and Key ReplacementIncluded up to $1,000
Transit Cover Not Applicable
Trailer & Caravan CoverIncluded up to $1,000
Child Safety Seats and PramsIncluded up to $500
New-for-old Car Replacement

Earlier than 2 years from original registration

Personal Property CoverIncluded up to $500
Uninsured Motorist Benefit Included up to $3,000
Accidental Loss or Damage
Malicious Damage / VandalismIncluded
FireIncluded
CollisionIncluded
Natural EventsIncluded
Theft or Attempted TheftIncluded
Compare all 3 Coles Car Insurance
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