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Coles Comprehensive Car Insurance

Coles Comprehensive Car Insurance

1.8 from 176 reviews · View Statistics
Listing monitored by Coles Insurance

Reviews

  • Value for Money
    2.4 (7)
  • Customer Service
    2.3 (7)
  • Timeliness
    2.6 (5)
  • Job Satisfaction
    2.3 (3)
  • Transparency
    2.2 (6)
  • Claim ApprovedYes (1) · No (0)
Previous
Next
sam
samGreater Melbourne (Outer), VIC

Low agreed value option

published

Tried to do full cover but the agreed value for my car was only $9000 and my car in the marked is worth around $21000. Was so disappointed when I heard that.

Value for Money
Customer Service
Coles Insurance
Coles I.Coles Insurance
Richard
RichardSydney, NSW
  • 5 reviews
  • 3 likes

Please call your customers

published

Missed one payment, they sent a email which was lost in my junk. Cancelled policy. Why is it so difficult to just call your customers? One simple phone call would have sorted it out on the spot. Another example of crap Australian customer service.

Value for Money
Customer Service
Coles Insurance
Coles I.Coles Insurance

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0.0
(1,234)
steve rasher
steve rasherSydney, NSW

Disappointing repair by Coles insurance repairer ARM

published

After the 1st repair session the car was returned with a wheel missing and the get you home spare in its place. 10 days later had to go back to have the correct front wheel installed. when the car was serviced by subaru they said the steering control box had been damaged in the accident and not replaced when it was repaired, mean the car had to be returned to ARM again to have that replaced. How dangerous was it to be driving this car with a damaged steering mechanism? along with many weeks all up without the vehicle. very unsatisfactory service.

Value for Money
Customer Service
Coles Insurance
Coles I.Coles Insurance

Hi Steve, thanks for getting in touch. We're very sorry to hear this! We'd recommend calling our Customer Care Team on 1300 265 374 to follow this up further, as they're best placed to assist.

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sweetsunset
sweetsunsetSydney, NSW
  • 4 reviews
  • 2 likes

Renewal Price increases

published

Having held Coles Comprehensive Car insurance for several years claim free, I was curious to see the annual fee had increased by $150. Consequently I have cancelled my policy as they are not interested in maintaining their clientele only bringing in new business.

Value for Money
Customer Service
Coles Insurance
Coles I.Coles Insurance
Jimmy
JimmyGreater Melbourne (Inner), VIC

They cancelled my insurance when I called them to correct my name. Consultant very indifferent.

published

I have been with this company for a long time. Recently I bought a new car, they got name spelled wrongly I asked them to correct it, they cancelled my insurance. The experience of dealing with the claim team very indifferent. No urgency.

Value for Money
Customer Service
Coles Insurance
Coles I.Coles Insurance

Hi Jimmy, we appreciate your review. We're sorry to hear of your poor experience with making changes to your account. We'd like to follow up for you, could you please send us a private message with your full name and best contact number?

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Niran
Niran
  • 19 reviews
  • 9 likes

Expensive quotes with higher excess fees

published

I had a coles insurance for more than 5 years and but wanted to lower the excess fees. I have been re-quoted but the premium was very high. only positive is you will get bonus Flybys points when you pay your premium. I have changed to a different provider with a better deal.

Value for Money
Customer Service
Coles Insurance
Coles I.Coles Insurance

Hi Niran, thanks for your feedback. We'll ensure your feedback is shared with the relevant teams for their review.

JLKSYH
JLKSYHSouth East Queensland, QLD
  • 2 reviews

Loyalty reaps nothing. Shop elsewhere

published

Loyalty mesns nothing. Don't renew, just go online and get a quote. You'll receive a 10% discount. Having been with them for 7 years and multiple cars, their system only finds your current vehicle/policy. They provude greater discounts for new customers rather than existing ones. Poor thinking

Incentivised Review No
Insurance TypeComprehensive
Coles Insurance
Coles I.Coles Insurance

Hi JLKSYH, thanks for getting in touch and we're disappointed to hear this. We'll ensure your feedback is shared with the relevant teams for their review.

Sachila W.
Sachila W.
  • 8 reviews

Cannot trust Coles Insurance

published
Value for Money
Customer Service
Coles Insurance
Coles I.Coles Insurance
Sachila W.
Sachila W.

Hi, thanks for replying. They resolved my problem.

Coles Insurance
Coles I.Coles Insurance

We're happy to hear this, Sachila.

Other Car Insurance

 
 

0.0
(1,234)
See all Coles Car Insurance reviews

Questions & Answers

Peter debrincat
Peter debrincatasked
Comprehensive Car Insurance

I need to no if I paid my car insurance last year

1 answer
Coles Insurance
Coles I.Coles Insurance

Hi Peter, thanks for taking the time to get in touch and we're sorry for the delay in our response. Regretfully, we don't have access to our customers accounts via this platform and we recommend giving us a call on 1300 265 374, and our Customer Support Team will be happy to assist you further.

Corn Holio
Corn Holioasked
Comprehensive Car Insurance

Why do you have the worst reviews of any insurer?

2 answers
Grant A.
Grant A.

Because you pay your premium and when you need to claim and expect to be covered, Coles Insurance actively finds a way to avoid paying and walks away from you in your time of need.

Corn Holio
Corn Holio

But let’s hear it from Coles. Funny how all the positive reviews are from people who have never claimed. I fail to understand the logic of providing a review on an insurer unless you’ve made a claim.

See all Coles Car Insurance questions

Get an answer from our members and Coles Insurance representatives

Coles Comprehensive Car Insurance

Details

Compare all 3 Coles Car Insurance
CategoryRoadside Assistance Providers and Car Insurance
Other Insurance Types Offered Home and Contents and Landlord
Coverage TypeComprehensive
UnderwriterInsurance Australia Limited
Legal Liability Cover Included up to $20 million
Roadside Assistance Optional Extra
Reduced or Zero Excess Windscreen CoverZero Excess Included
Choice of RepairerNot Allowed
After Accident Care
Hire Car after an Incident

Included up to $50 per day for up to 14 days

Emergency Transport & AccommodationUp to $100 per day or $500 in total
Towing Costs Included
Hire Car after a No Fault Accident

Included up to $50 per day for up to 14 days

Essential / Emergency RepairsIncluded up to $500
Benefits
Pay As You Drive / Fixed Kilometre DiscountNot Applicable
Hire Car after Theft

Included up to $50 per day for up to 14 days

Lock and Key ReplacementIncluded up to $1,000
Transit Cover Not Applicable
Trailer & Caravan CoverIncluded up to $1,000
Child Safety Seats and PramsIncluded up to $500
New-for-old Car Replacement

Earlier than 2 years from original registration

Personal Property CoverIncluded up to $500
Uninsured Motorist Benefit Included up to $3,000
Accidental Loss or Damage
Malicious Damage / VandalismIncluded
FireIncluded
CollisionIncluded
Natural EventsIncluded
Theft or Attempted TheftIncluded
Compare all 3 Coles Car Insurance
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