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Coles Comprehensive Car Insurance

Coles Comprehensive Car Insurance

1.8 from 176 reviews · View Statistics
Listing monitored by Coles Insurance

Reviews

  • Value for Money
    4.0 (3)
  • Customer Service
    2.7 (3)
  • Timeliness
    3.0 (2)
  • Transparency
    3.0 (2)
  • Claim Resolution Time
    • 1-2 weeks (1)
  • Claim ApprovedYes (1) · No (1)
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Great price, low service

published

I choose them cause of the competitive prices, I've been with them a few years I find their service is lacking, they aren't very easy to understand on the phone. Hard to converse with. After getting off the phone I don't feel very secure in my insurance.

Value for Money
Customer Service
Coles Insurance
Coles I.Coles Insurance
Leon
LeonGreater Melbourne (Inner), VIC

Not a very happy customer

published

Been with this company for almost 5 years.Missed the last payment but got claims rep to connect to personnel and made payment only to be told by Rep. that claim is still pending 4 days later.
Repair would be pending based on conformation of policy update.Very frustrating.

Value for Money
Customer Service
Coles Insurance
Coles I.Coles Insurance

Hi Leon, thanks for your review. We're sorry to hear about the delay and should you require any further assistance, please call our customer care team on 1300 265 374.

Leon
Leon
Coles Insurance
Coles I.Coles Insurance

We're sorry for the frustrating experience, Leon. We recommend getting in touch with our Customer Care Team on 1300 265 374 so they can look into this for you.

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0.0
(1,234)
Andrew T
Andrew THunter Region, NSW
  • 2 reviews

Good value if you haven't had a claim before

published

Handle the claim nicely and the road assistance service is very useful. Overall is good value for the service it provided. The setback is my insurance is double after I lodge a claim.

Value for Money
Customer Service
Coles Insurance
Coles I.Coles Insurance

Hi Andrew, thanks for your review. :)

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Questions & Answers

Peter debrincat
Peter debrincatasked
Comprehensive Car Insurance

I need to no if I paid my car insurance last year

1 answer
Coles Insurance
Coles I.Coles Insurance

Hi Peter, thanks for taking the time to get in touch and we're sorry for the delay in our response. Regretfully, we don't have access to our customers accounts via this platform and we recommend giving us a call on 1300 265 374, and our Customer Support Team will be happy to assist you further.

Corn Holio
Corn Holioasked
Comprehensive Car Insurance

Why do you have the worst reviews of any insurer?

2 answers
Grant A.
Grant A.

Because you pay your premium and when you need to claim and expect to be covered, Coles Insurance actively finds a way to avoid paying and walks away from you in your time of need.

Corn Holio
Corn Holio

But let’s hear it from Coles. Funny how all the positive reviews are from people who have never claimed. I fail to understand the logic of providing a review on an insurer unless you’ve made a claim.

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Coles Comprehensive Car Insurance

Details

Compare all 3 Coles Car Insurance
CategoryRoadside Assistance Providers and Car Insurance
Other Insurance Types Offered Home and Contents and Landlord
Coverage TypeComprehensive
UnderwriterInsurance Australia Limited
Legal Liability Cover Included up to $20 million
Roadside Assistance Optional Extra
Reduced or Zero Excess Windscreen CoverZero Excess Included
Choice of RepairerNot Allowed
After Accident Care
Hire Car after an Incident

Included up to $50 per day for up to 14 days

Emergency Transport & AccommodationUp to $100 per day or $500 in total
Towing Costs Included
Hire Car after a No Fault Accident

Included up to $50 per day for up to 14 days

Essential / Emergency RepairsIncluded up to $500
Benefits
Pay As You Drive / Fixed Kilometre DiscountNot Applicable
Hire Car after Theft

Included up to $50 per day for up to 14 days

Lock and Key ReplacementIncluded up to $1,000
Transit Cover Not Applicable
Trailer & Caravan CoverIncluded up to $1,000
Child Safety Seats and PramsIncluded up to $500
New-for-old Car Replacement

Earlier than 2 years from original registration

Personal Property CoverIncluded up to $500
Uninsured Motorist Benefit Included up to $3,000
Accidental Loss or Damage
Malicious Damage / VandalismIncluded
FireIncluded
CollisionIncluded
Natural EventsIncluded
Theft or Attempted TheftIncluded
Compare all 3 Coles Car Insurance
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