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Coles Comprehensive Car Insurance

Coles Comprehensive Car Insurance

1.8 from 185 reviews · View Statistics
See the Best Car Insurance in 2021 as rated by Australians on ProductReview.com.au.
Listing monitored by Coles Insurance

Reviews

  • Value for Money
    1.8 (142)
  • Customer Service
    1.8 (150)
  • Timeliness
    2.0 (93)
  • Job Satisfaction
    1.9 (67)
  • Transparency
    1.8 (126)
  • Claim Resolution Time
    • <1 week (9)
    • 1-2 weeks (5)
    • 2-4 weeks (10)
    • 1-2 months (23)
    • 3+ months (31)
  • Claim ApprovedYes (48) · No (30)
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Reviewer Photos & Videos

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Quinn
QuinnSouthwest, VIC
  • 6 reviews
  • 4 likes

You have a poor rating for a reason

published
Value for Money
1/5
Customer Service
1/5
Coles Insurance
Coles I.Coles Insurance
Roshan A.
Roshan A.Greater Melbourne (Metropolitan), VIC
  • 2 reviews

Worst refund experience

published
Value for Money
1/5
Customer Service
1/5
Coles Insurance
Coles I.Coles Insurance

Other Car Insurance

 
 

0.0
(1,234)
Rahul U.
Rahul U.Greater Melbourne (Inner), VIC

Bad Customer Service, no process in place if policy is canceled to know if refund bounced back

published
Value for Money
3/5
Customer Service
1/5
Coles Insurance
Coles I.Coles Insurance
Elizabeth L.
Elizabeth L.Hunter Region, NSW
  • 2 reviews

Rip Off

published

I had to flee my family home due to domestic violence. I am now a single mother. After reporting to Coles insurance about my change of address they have increased my insurance by $20 a month. I can't afford it. I only move 2km.

Value for Money
1/5
Customer Service
3/5
Coles Insurance
Coles I.Coles Insurance
Elizabeth L.
Elizabeth L.
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Worst insurance company ever.

published
Value for Money
1/5
Customer Service
1/5
Coles Insurance
Coles I.Coles Insurance
Jacquie
JacquieGreater Melbourne (Metropolitan), VIC
  • 29 reviews
  • 12 likes

Absolutely disgusting Behaviour. Abusive and bullying tactics.

published
Value for Money
1/5
Customer Service
1/5
Coles Insurance
Coles I.Coles Insurance
Chris G.
Chris G.South East Queensland, QLD

Difficult to cancel policy

published

Difficult to cancel policy for deceased estate, staff unhelpful, unsympathetic and demanded documents that were not legally required to cancel insurance for deceased policy holder according to our solicitor. They eventually cancelled policy but it was made very difficult.

Customer Service
1/5
Timeliness
1/5
Coles Insurance
Coles I.Coles Insurance

We appreciate your feedback, Chris. Please note that we've responded to this privately.

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Marg
MargWimmera, VIC
  • 5 reviews
  • 3 likes

Windscreen claim

published
Value for Money
2/5
Customer Service
4/5
Coles Insurance
Coles I.Coles Insurance

Other Car Insurance

 
 

0.0
(1,234)
jc_oz
jc_ozSydney, NSW
  • 2 reviews
  • 2 likes

Good value. Have had problems in the past but they seem to be better now

published

The policy is good value and the process to sign up also easy.
I did leave Coles insurance in the past because either someone was inexperienced or lied to me about a claim we had before but certainly they offer very flexible plans.

Incentivised Review No
Insurance TypeComprehensive
Coles Insurance
Coles I.Coles Insurance

Hi there, thanks for taking the time to share your review. We're delighted to hear your thoughtful feedback and we'll ensure to pass this along to our teams so they're made aware. Thanks again!

Car Insurance

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Bolin S.
Bolin S.Sydney, NSW

No way to contact

published

I tried to contact the customer service after purchasing the policy, neither phone or email could get through, they blocked their email system, and the call center! Someone tell me how I can reach them! Rubbish company!

Value for Money
1/5
Customer Service
1/5
Coles Insurance
Coles I.Coles Insurance
Antino
AntinoSydney, NSW
  • 14 reviews
  • 9 likes

5 weeks on and still no car from repairer

published

car had needed a new front bumper ,excusses galore now 4 weeks still not started and Coles do nothing but get accesors to call me and lie about it, no support from coles just words and going round in circles ,you can`t get onto the repairers no one calls ,so stressed out ,we caught them out with 3 of their lies and still it goes on ,been with coles for 8 years and this is what me ,my family and our friends who are mortified get ,,so Mr nicolas hawkins CEO of coles ins short of going onto A currant Affair in Sydney and doing a report on the repairer and the lac of support from coles what would you do ,just read the one star ratings on all platforms about coles ,i`ve learn`t my lesson

Value for Money
4/5
Customer Service
1/5
Coles Insurance
Coles I.Coles Insurance
Antino
Antino
Coles Insurance
Coles I.Coles Insurance

We're sorry for any inconvenience and frustration caused, Antino.

Other Car Insurance

 
 

0.0
(1,234)
Emjay
EmjaySydney, NSW
  • 2 reviews
  • 1 like

At least for the sake of other people, don't buy coles insurance...

published

Someone who was insured with coles has written off my car. Next day coles calls me to bring my torn to pieces car to my property. I told them I live in a complex with no spot for a damaged car... this is our policy they kept repeating like a parrot... had to go through my own insurance because of the nonsense and they got away with the cover for personal item damage because of that. Just to respond, I kept the rental car for as long as I could to keep coles paying for it. Thanks

Incentivised Review No
Insurance TypeComprehensive
Coles Insurance
Coles I.Coles Insurance
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Elle10
Elle10Hunter Region, NSW
  • 3 reviews

Incompetent and slow

published
Value for Money
1/5
Customer Service
1/5
Coles Insurance
Coles I.Coles Insurance

Terrible experience. Demeaning and cruel.

published

Had a serious MVA (no fault) and was, as a hospital patient myself and as a father of 2 hospitalised teenagers with serious injuries, made to feel just terrible. They actually required a diagram of the scene, were not willing to consider (and pay for) the preliminary police report which contained everything they needed, and did nothing to establish my capacity to answer questions given the medication I was on and the stress I was under. Just completely disrespectful and not a shred of decency. Do not expect anything except difficulty if and when you need them. The savings are simply not worth it.

Value for Money
1/5
Customer Service
1/5
Coles Insurance
Coles I.Coles Insurance
Clark Lee
Clark LeeSouth East Queensland, QLD
  • 2 reviews

Stay away from this company.

published

Car was stolen. 6 weeks later I get my payout. The only reason I got it was threatening to take them to the insurance ombudsman. Worst insurance company EVER. Will never use them again and will tell everyone I know that they are awful.

Value for Money
1/5
Customer Service
1/5
Coles Insurance
Coles I.Coles Insurance
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Questions & Answers

Peter debrincat
Peter debrincatasked
Comprehensive Car Insurance

I need to no if I paid my car insurance last year

1 answer
Coles Insurance
Coles I.Coles Insurance

Hi Peter, thanks for taking the time to get in touch and we're sorry for the delay in our response. Regretfully, we don't have access to our customers accounts via this platform and we recommend giving us a call on 1300 265 374, and our Customer Support Team will be happy to assist you further.

Corn Holio
Corn Holioasked
Comprehensive Car Insurance

Why do you have the worst reviews of any insurer?

2 answers
Grant A.
Grant A.

Because you pay your premium and when you need to claim and expect to be covered, Coles Insurance actively finds a way to avoid paying and walks away from you in your time of need.

Corn Holio
Corn Holio

But let’s hear it from Coles. Funny how all the positive reviews are from people who have never claimed. I fail to understand the logic of providing a review on an insurer unless you’ve made a claim.

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Coles Comprehensive Car Insurance

Details

Compare all 3 Coles Car Insurance
CategoryRoadside Assistance Providers and Car Insurance
Other Insurance Types Offered Home and Contents and Landlord
Coverage TypeComprehensive
UnderwriterInsurance Australia Limited
Legal Liability Cover Included up to $20 million
Roadside Assistance Optional Extra
Reduced or Zero Excess Windscreen CoverZero Excess Included
Choice of RepairerNot Allowed
After Accident Care
Hire Car after an Incident

Included up to $50 per day for up to 14 days

Emergency Transport & AccommodationUp to $100 per day or $500 in total
Towing Costs Included
Hire Car after a No Fault Accident

Included up to $50 per day for up to 14 days

Essential / Emergency RepairsIncluded up to $500
Benefits
Pay As You Drive / Fixed Kilometre DiscountNot Applicable
Hire Car after Theft

Included up to $50 per day for up to 14 days

Lock and Key ReplacementIncluded up to $1,000
Transit Cover Not Applicable
Trailer & Caravan CoverIncluded up to $1,000
Child Safety Seats and PramsIncluded up to $500
New-for-old Car Replacement

Earlier than 2 years from original registration

Personal Property CoverIncluded up to $500
Uninsured Motorist Benefit Included up to $3,000
Accidental Loss or Damage
Malicious Damage / VandalismIncluded
FireIncluded
CollisionIncluded
Natural EventsIncluded
Theft or Attempted TheftIncluded
Compare all 3 Coles Car Insurance
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