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Coles Comprehensive Car Insurance

Coles Comprehensive Car Insurance

1.8 from 185 reviews · View Statistics
See the Best Car Insurance in 2021 as rated by Australians on ProductReview.com.au.
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Reviews

  • Value for Money
    4.7 (29)
  • Customer Service
    4.8 (30)
  • Timeliness
    4.7 (25)
  • Job Satisfaction
    4.7 (18)
  • Transparency
    4.7 (27)
  • Claim Resolution Time
    • <1 week (9)
    • 1-2 weeks (4)
    • 2-4 weeks (3)
    • 1-2 months (1)
  • Claim ApprovedYes (17) · No (0)
Previous
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jc_oz
jc_ozSydney, NSW
  • 2 reviews
  • 2 likes

Good value. Have had problems in the past but they seem to be better now

published

The policy is good value and the process to sign up also easy.
I did leave Coles insurance in the past because either someone was inexperienced or lied to me about a claim we had before but certainly they offer very flexible plans.

Incentivised Review No
Insurance TypeComprehensive
Coles Insurance
Coles I.Coles Insurance

Hi there, thanks for taking the time to share your review. We're delighted to hear your thoughtful feedback and we'll ensure to pass this along to our teams so they're made aware. Thanks again!

Mark A
Mark ASydney
  • 6 reviews

Got to give Coles the thumbs up.

published

We has a not at fault accident. From the word go, customer service was excellent - the call centre was very helpful, the loss assessor was fair and the person who did the settlement (Dianne) was great. The online claim management system was good for tracking the claim. Would insure with Coles again based on this experience.

Value for Money
4/5
Customer Service
5/5
Coles Insurance
Coles I.Coles Insurance

Hi Mark, thanks for your feedback and we're sorry for the delay in our reply. We're delighted to hear your thoughts about your experience when making a claim and we'll ensure to share your comments with our teams so they're made aware. Thanks again!

Other Car Insurance

 
 

0.0
(1,234)
Bev
BevGreater Melbourne (Outer), VIC
  • 2 reviews

Excellent Service with friendly and extremely helpful staff.

published

Whilst I was not making a claim but updating several policies, the staff member could not have been more helpful and made what could have been a difficult process so easy. Everything was resolved within the one phone call in a timely manner.

Value for Money
5/5
Customer Service
5/5
Coles Insurance
Coles I.Coles Insurance
Ben Ash
Ben AshHunter Region, NSW
  • 8 reviews

Good online and phone service - great prices!

published

I have several insurance policies through Coles and have always found the cover and price very competitive. The one time I made a small claim (on my home insurance) it was paid out though took some time. My comprehensive cover includes and under 25 driver (albeit perfect driving record) and it's competitively priced.

Value for Money
4/5
Customer Service
5/5
Coles Insurance
Coles I.Coles Insurance

Hi Ben, thanks for taking the time to share your feedback with us. We're delighted to hear about your experience with our products and services and we'll ensure to share your comments with our teams so they're made aware. Thanks again!

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Sheryl. T
Sheryl. TGreater Melbourne (Metropolitan), VIC
  • 20 reviews
  • 6 likes

Have been most courteous and prompt insurance i have dealt with.

published

I have unfortunately had to make a claim after an at fault accident. I struggled a little with the online claim process so called and was helped by a wonderful lady. I went to the preferred repairer which happens to be the one i had to take my vehicle to when i was with RACV and had a claim where i wasnt at fault. Lovely repairer. I had further questions and called online, spoke to jamie and he made me feel very comfortable and assisted me instantly.
You see how good they are when you need them, couldnt be happier.

Value for Money
5/5
Customer Service
5/5
Coles Insurance
Coles I.Coles Insurance
MJO64
MJO64Murray Region, NSW
  • 2 reviews

Been with them for years claimed once

published

This driver ran into the back of me at traffic lights, it was so easy to make a claim over the phone. It took around about 10 minutes and my car was booked in for repair the following week. Could not be happier with Coles insurance and the operator was very pleasant to deal with

Value for Money
5/5
Customer Service
5/5
Coles Insurance
Coles I.Coles Insurance

Hi there, thanks for taking the time to share your experience. We're delighted to hear your feedback and we'll ensure to share your comments with our teams for their awareness and to recognise their wider teams for their efforts. Thanks again!

Very happy with my insurance

published

I had comprehensive insurance for my new car. I was rear ended and the car was written off within the first month. Coles provided me with a new replacement car in a very timely manner (exactly the same make and model as my previous car). Even though this happened over the Christmas and new year period, their customer service and communication was excellent. I have taken out coles insurance on my new car! Thanks coles insurance, I am extremely happy with my cover!

Value for Money
5/5
Customer Service
5/5
Coles Insurance
Coles I.Coles Insurance

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bob g
bob gSouth East Queensland, QLD
  • 3 reviews
  • 2 likes

Easy to deal with,and good Rates

published

We are in our 4yr with coles insurance,never made a claim,and just organised the renewal to cover our
new ,vehicle we about to take delivery of soon 10/10
we are very happy with the service.

Value for Money
5/5
Customer Service
5/5
Coles Insurance
Coles I.Coles Insurance

Hi Bob, thanks for sharing your review. We're delighted to hear your feedback about our products and customer service. We'll ensure to share your comments with our teams so they're made aware that they're doing a great job! Thanks again.

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(1,234)
Peter Aumann
Peter AumannGreater Melbourne (Outer), VIC
  • 3 reviews

Excellent value

published

Was required to make a claim following an accident. The online claim was easy to complete, and the person making the follow up phone call was efficient, courteous, and knowledgeable. The repair was arranged, and completed in a suitable time frame. Would not hesitate to recommend Coles car insurance

Customer Service
5/5
Timeliness
5/5
Coles Insurance
Coles I.Coles Insurance

Hi Peter, thanks for taking the time to write your review. We're delighted to hear your kind and thoughtful words about your experience and we'll ensure to share your feedback with our teams so they're made aware. Thanks again!

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Awesome!! Insurance

published

Awesome!! Insurance ...Ididn't sign up with coles insurance before because of some bad revews I saw online....biggest mistake Ive ever made ..This is the Best car insurance so far !! Quick response when I had an accident. I fill the form online they response within 24 hrs all sorted after that..Amazing and very cheap compare to other insurances.I also get more points because I also shop at coles...thanks heaps Coles

Value for Money
5/5
Customer Service
5/5
Coles Insurance
Coles I.Coles Insurance

Hi Viliami, thanks for taking the time to share your feedback. We're delighted to hear of your experience and we'll ensure to share your review with our teams so they're made aware and to recognise the team for their efforts. Thanks again. :)

Greg
GregSydney Surrounds, NSW
  • 3 reviews

Good pricing was easy to deal with!

published

Was painless to deal with easy and quick with good value! We have both cars and also have full home and contents insurance as well with big savings and easy to understand Policy,s

Value for Money
5/5
Customer Service
5/5
Coles Insurance
Coles I.Coles Insurance

Hi Greg, thanks for sharing your feedback. We're delighted to hear that you're a fan and we'll ensure to share your praises with our teams so they're made aware. Thanks again!

Other Car Insurance

 
 

0.0
(1,234)
Laona
LaonaPerth, WA
  • 7 reviews
  • 1 like

Great insurance

published

Good value, no claims as yet, ive been with Coles insurance for over 1 year and wont be changing. No roadside, I have RAC. My updated details were done in a timely manner

Value for Money
5/5
Customer Service
5/5
Coles Insurance
Coles I.Coles Insurance

Hi Laona, thanks for sharing your feedback with us. We're delighted to hear about your experience with us so far and we'll ensure to share your comments with our teams so they're made aware. Thanks again!

Car Insurance

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hako
hakoDarling Downs, QLD
  • 7 reviews
  • 6 likes

Cannot fault.

published
Value for Money
5/5
Customer Service
5/5
Coles Insurance
Coles I.Coles Insurance

Hi Hako, thanks for getting in touch. We're delighted to hear your feedback about your experience and we'll ensure to share your feedback with our teams so they're made aware and to recognise the team for their hard work and efforts. Thanks again!

Bec Williams
Bec WilliamsNortheast, VIC
  • 2 reviews
  • 1 like

So easy to deal with

published

The employee on the phone was in Australia (Melbourne) so easy to communicate with. Was such an easy process. Very impressed and she made it an enjoyable call. Easily helped me and I was Definitely impressed

Value for Money
5/5
Customer Service
5/5
Coles Insurance
Coles I.Coles Insurance

Hi Bec, thanks for taking the time to share your review. We're delighted to hear your praises and we'll ensure to share your comments with our teams so they're aware and to keep up the great work. Thanks again!

Excellent, Service

published

I've just recently switched to Coles car insurance and also, unfortunately, had an accident. I found Coles Insurance, friendly prompt and kept me up to date on the progress of my repair. The repairer also was friendly and helpful.

Value for Money
5/5
Customer Service
5/5
Coles Insurance
Coles I.Coles Insurance
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Questions & Answers

Peter debrincat
Peter debrincatasked
Comprehensive Car Insurance

I need to no if I paid my car insurance last year

1 answer
Coles Insurance
Coles I.Coles Insurance

Hi Peter, thanks for taking the time to get in touch and we're sorry for the delay in our response. Regretfully, we don't have access to our customers accounts via this platform and we recommend giving us a call on 1300 265 374, and our Customer Support Team will be happy to assist you further.

Corn Holio
Corn Holioasked
Comprehensive Car Insurance

Why do you have the worst reviews of any insurer?

2 answers
Grant A.
Grant A.

Because you pay your premium and when you need to claim and expect to be covered, Coles Insurance actively finds a way to avoid paying and walks away from you in your time of need.

Corn Holio
Corn Holio

But let’s hear it from Coles. Funny how all the positive reviews are from people who have never claimed. I fail to understand the logic of providing a review on an insurer unless you’ve made a claim.

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Get an answer from our members and Coles Insurance representatives

Coles Comprehensive Car Insurance

Details

Compare all 3 Coles Car Insurance
CategoryRoadside Assistance Providers and Car Insurance
Other Insurance Types Offered Home and Contents and Landlord
Coverage TypeComprehensive
UnderwriterInsurance Australia Limited
Legal Liability Cover Included up to $20 million
Roadside Assistance Optional Extra
Reduced or Zero Excess Windscreen CoverZero Excess Included
Choice of RepairerNot Allowed
After Accident Care
Hire Car after an Incident

Included up to $50 per day for up to 14 days

Emergency Transport & AccommodationUp to $100 per day or $500 in total
Towing Costs Included
Hire Car after a No Fault Accident

Included up to $50 per day for up to 14 days

Essential / Emergency RepairsIncluded up to $500
Benefits
Pay As You Drive / Fixed Kilometre DiscountNot Applicable
Hire Car after Theft

Included up to $50 per day for up to 14 days

Lock and Key ReplacementIncluded up to $1,000
Transit Cover Not Applicable
Trailer & Caravan CoverIncluded up to $1,000
Child Safety Seats and PramsIncluded up to $500
New-for-old Car Replacement

Earlier than 2 years from original registration

Personal Property CoverIncluded up to $500
Uninsured Motorist Benefit Included up to $3,000
Accidental Loss or Damage
Malicious Damage / VandalismIncluded
FireIncluded
CollisionIncluded
Natural EventsIncluded
Theft or Attempted TheftIncluded
Compare all 3 Coles Car Insurance
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