Bad experience with Coles Home Insurance
My ceiling was leaking due to rain and storm and Coles is not approving my claim although I have all the damage report for the repairer but Coles insurance said there was not enough evidence what a waste of my time with this company the agent said there was no storm in your area at that time but my home was affected by heavy storm and wind and the reports mentioned roof tiles cracked due to the storm
Extremely poor service
Extremely poor communication with months taken to review a claim. In the meantime we have had our storm damaged roof repaired at our own cost to prevent further damage to our property. Reviewed by a private builder and roofing company as storm damage. Coles then sent their own builder/roofer out and rejected the claim. Not that they even called to inform us of this. Surprise, surprise. Like most reviews I have read so far, we will take our insurance elsewhere. Shame it's cost us to learn this lesson the hard way.
Will not honour legitimate claim
Moved my home and car insurance to Coles last year to save a few dollars. My house suffered damage through the severe storms 2 months ago. Two months and countless phone calls with Coles and they will not fix or cover the damage. And in that 8 weeks it has got worse as left untreated. I concur with the other comments on this thread that they are quick to take your money but buyer beware if you actually need to make a claim. I am switching my home and car policies back to Allianz - happy to pay a little more money to actually have piece of mind am covered
I have my home and car insured with coles, even convinced my children to insure their cars with them. They sound great, very cheap until you make a claim. I have been with them for over 10 years, never made a claim. After a recent storm i got some water damage to carpet in a small room. They rejected my claim as apparently my drain isnt adequate. If that was the case it would happen every time it stormed which it doesnt. I have a $500 excess so it would only have cost them $200 to replace the carpet but instead they deny the claim. I have since...moved all my insurances and my childrens insurance to another more professional company because at the end of the day you cant trust them to look after you if you need to make a claim. Their premiums are cheap but so are they, and their policies arent worth the paper they are written on. Better to pay a little extra for peace of mind because they wont look after you when the time comes. If i had read some reviews i would never have gone near them, pays to do your homework first
Don't bother with Coles Home and Contents insurance
Don't bother with Coles Home Insurance.
We lodged a claim for water damage which was declined, all good, we had a valley that needed fixing and some tiles to repair. So we spent $5,000 refurbishing our roof. We had a HUGE deluge in Jan and had new storm damage, so we lodged a new claim, knowing that this was done with a refreshed good roof in place,we were positive of a good outcome.
Our new claim was lodged on the 28th of Jan, on the 15th of April I reflected on the lack of email, lack of phone calls and called them. I was told that the...claim was declined (broken tiles apparently) and we did not get a call back because it had NOT YET been scheduled...how long does it take to get a callback on your claim, or even an automated email???? We had not had one word back in nearly 4 months. This was off our mind due to a medical issue in the family, but it should have been on their mind and processing.... as we pay them for the service that we had requested via this claim. Also, as a side item...the roof was refurbished in late 2020 and we had storm damage with the first real deluge in Jan 2021. We have no overhanging trees, what breaks tiles in summer, space junk, or too much sun for the terracotta? How often does a roof need to be refurbished/checked so that you can make a claim???? Don't bother with this company for your insurance. Go somewhere else even if it costs you extra because any money you sink into insurance with this company is just a donation and you won't see any joy from their claims process.
always look for reasons not to pay
My 92 year old mother had Coles House and contents insurance and never missed a paymnet, and had never made a claim. Regardless of her good record and being a low risk customer, Coles increased her premium by 26% last year and when we submitted a claim after a recent storm event resulting in water damage to her plaster ceiling, they declined the claim as they said that the cracked tiles were from previous foot traffic on her roof. How on earth would they know if there was or wasnt foot traffic on her roof from prior years? Given that her claim...was only small [and her excess was $750], so it would have only cost them a small amount to fund the difference to repair and repaint her lounge room ceiling. What a miserable grinch-like organisation they are. We will be cancelling her policy and going with a fairminded insurer and raising our concern with the Ombudsman. Our family has numerous properties with several other insurance companies and they have always been fair and reasonible whenever a claim might be questionable.....but not Coles. My advice is, do your homework and try other more professional companies first.
Agreed to pay then changed mind
]coles agresd to claim. Had mould manager etc.Theyre 2star builders wouldn't come to Ballarat. Covit. 6 months later through are claim out. Policy therfore worthless. Cancelled all policys and now with competent insurer
DON'T EVEN THINK ABOUT INSURING WITH COLES
Had a roof leak as a result of a very severe storm (colorbond roof), plaster gave way and is quite damaged. Make safe came out within hours of me instigating a claim and thought they had stopped the leak on the roof, commenting what great condition the roof was in, next day rained again and roof still leaking, assessor came out said don't bother getting make safe to come out again as it will be fixed under insurance, them promptly filed a report and rejected my claim saying the roof was not maintained properly! 2 issues : roof STILL leaking alt...hough Coles said they would get make safe to come back and haven't (thunder storms due today) and what is the recommended protocol for roof maintenance : once a year, every 5 years every decade...ever at all!! No one seems to have an answer however my roof has failed as per the assessor although it was cleaned by a professional 4 years ago to remove moss etc and he reported no issues with it - I shudder to think what would happen if my house was ever totally written off for some reason - I now have a leaking roof, damaged plaster and a need to find a competent insurance company, quickly
Better off with no insurance than with Coles Home Insurance
Had home and contents since 2015 with Coles and 0 claims.
Contacted them on the 7th November as my neighbor's pool had been slowly flooding my side yard and corroding my septic tank. I only realized what was happening a few weeks ago after my sewer tank started shorting out.
Called Coles and said it was an emergency as without pump pushing waste into main sewer lines the waste would come back up the pipes into my home.
They organized an assessor immediately who in turn organized a plumber and electrician who quoted the repairs then told me to ...
Worst insurance Company imaginable
Massive storm in my town 3 years ago, was insured with Coles (unfortunately) with extensive damage outside and water ingress into my house. All rejected bar some damage to Colourbond roof sheets on a patio (CCTV footage of everything being destroyed) immediately cancelled the policy, and have spent 3 years telling everyone possible how terrible they are as a company (3 cancellations so far plus my 2 and counting!) shonkiest insurance company ever, they should stick to selling groceries.
I have been with Coles Insurance for a few years and never once had to claim. Unfortunately, we had a terrible storm which lifted the roof and water started coming down the walls. Builders from Coles came with their boys toys to examine the moisture in the walls. To my amazement, they rejected the claim. I am absolutely furious, they are quick to take your money. Don’t deal with them. Thieves.
If I could give no stars I would
I have never ever dealt with a worst insurance company. Pathetic excuse of a company. My claim has been on going since early November. Useless.. save your self the money and hassle and DO NOT GO WITH COLES INSURANCE
Do Not get this insurance! They take your money but do not help you!
I am incredibly sad I left NRMA insurance and joined this lot as they had a special deal on the Fiffy Plus Club. Well they take your money and wriggle out of paying you when you put in a claim. My AC stopped working when there was a power surge on 31 December 2019. I told them I need it as I am a bad asthmatic. It is ducted-so it is in the roof cavity-so House and Contents should cover it! They said it is not covered as my policy is an event only policy-like fire or storm etc. Unbelievable!
Don’t insure with Coles
Worst home insurance company to deal with, people at the call centre are rude and do not know what they are talking about, they were very quick in sending the assessor out but it took six months and a few phone calls for them to knock my claim back because they said that hail blocking the spouting up allowing water to come inside the house was due to lack of maintenance and not storm damage.
Next door got fixed straight away.
Go with another insurance company Not Coles
Coles Insurance-Beware the nightmare
In short,I made an attempt to claim on two occasions.The first claim for theft was a nightmare having spoken to numerous people getting the incorrect information and taking over 3 months to get it all sorted.In addition,I was given less for individual items which meant I had to put money in or select a different product?
The second claim was even worse in which I found out that Coles had cancelled my policy and was unable to claim for hail damage to my house, which will now cost me thousands of dollars to repair.
Having spoken to a very rude an...
Questions & Answers
I’ve emailed Coles car insurance in regards to having my next payment deferred and am still yet to receive a reply, it’s the second time in which I have emailed and had no response. Just curious as to what the wait times are for email replies and whether a call would be easier? Thanks
Hi Emm, thanks for taking the time to get in touch and we're sorry for the delay in our response. We're disappointed to hear that you're yet to receive a response from our team. We can confirm that our teams are experiencing higher than normal volumes and responding may take a little longer than usual. We recommend giving us a call on 1300 265 374, and our Customer Support Team will be happy to assist with your query or concern.
Inverter for solar is out of order and needs to replace that our electrician told us,
Coles home insurance which we are using will be covered ?
Hi Suzie, thanks for taking the time to get in touch. Regretfully, we don't have access to our customers accounts and we recommend calling our Support Team on 1300 265 374, as they'd be best placed to assist.
Hi We have home insurance with Coles. Recently some one damaged our Garage. Coles approved our insurance claim to fix it.. We want Coles to pay cash.. We want our own builder to fix the garage. Coles do they pay cash for approved insurance claim.
Hi Sue, thanks for taking the time to get in touch. We recommend contacting our Customer Care Team on 1300 265 374, as they'd be best placed to assist.
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