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Coles Mobile

Coles Mobile

2.1 from 169 reviews · View Statistics
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Hat.
Hat.QLD, 4510
  • 5 reviews
  • 4 likes

Can't activate Coles prepaid sim

published

It's been 3 days now and still and I still can't get answers. Keep telling me my Vodafone account number is wrong..I have the account in front of me and they still insist its not right. Waste of $20 !!

Customer Service
Transparency
Incentivised Review No
Plan TypePost-Paid Sim Only
Plan Cost per Month$20.00
Included Data per Month4 GB

Questions & Answers

Ems
Emsasked

For people who was waiting for SIM active for longer than 48 hours, was your SIM actived eventually? It's been more than 24 hours and I'm really worried. My old SIM doesn't work anymore so I can't call & can't send SMS.

2 answers
sam
sam

I am waiting for a new sim on the way.
It’s holiday atm, please try to contact them if still not activated tomorrow afternoon.

What device are you using the SIM in? Is it a brand new phone?
• Is the device 4G enabled and unlocked? If you bought the phone via another carrier, it may be locked to them.
• Have you switched the device off and back on since putting the new SIM card in?
• Is the SIM Card inserted correctly? Are there any messages on the screen?
• Do you have reception bars and does the Coles Mobile Logo appear?
• Have you checked if there are any known outages at your address (https://www.optus.com.au/about/network/service-status)?
• If you're only having issues with data, have you checked the APN is set to 'yesinternet' (If you are unsure on how to do this, please let us know what device you are using and we can look up the instructions for you)
• Have you tried the SIM in another device to see if it will work?
• Did you get any reception bars when testing the SIM in the alternative device? • When did the issue first start happening?
• What is the actual error message you receive while trying to use the service?
• Are other Optus services being affected in your area?
• Please confirm the SIM Card you are currently using

Ems
Ems

Thanks for your reply.
I've already contacted them and they said it's technical error that's why my activation was not successful. They said I have to wait at least 48 hours while they fix the issues. I need my phone at work tomorrow and I feel like it doesn't resolve the issues today.

angie
angieasked

How to disable voicemail for coles mobile?

No answers
Reggy
Reggyasked

Very bad service from coles mobile. Been a week and sim not connected. Full of crap answers from the team and same answers every day. No compensation and solution. Coles mobile is worst sadly I moved 3 mobiles on 365 day plan but coles is not ethical company. Rip-off in grocery, staff, mobile and insurance. Corporate thief’s

6 answers
Naaz
Naaz

I had the same terrible experience with them.

Reggy
Reggy

How long did they take as I am still waiting.

Ems
Ems

Are you still waiting for your SIM active?

See all Coles Mobile questions

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Details

CategoryMobile Phone Service Providers
Network UsedOptus
International Roaming Offered Yes
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