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Coles Mobile

Coles Mobile

2.1 from 168 reviews · View Statistics
See the Best Mobile Phone Service Providers in 2021 as rated by Australians on ProductReview.com.au.
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Reviews

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dan1
dan1
  • 5 reviews

Good price but bad coverage

published

Bought it on special for cheap, 1 year recharge.
Easy and quick port process.
Bad coverage even whilst it uses optus network it frequently reduces to 3g(non existent) coverage in built up areas. When it goes to 3g your unable to do anything internet related on the phone.
Whilst i found in most cases when the 4g works its faster than vodafone but definitely slower then telstra network in all situations.

Value for Money
Local Reception
Incentivised Review No
Plan TypePre-Paid Sim Only

Worst product ever

published

After 3years on a plan they just changed the plan and spit old customer and new I now can't recharge. Thanks for nothing called to explain the customer care did not care not her problem. Bad service

Value for Money
Local Reception
Incentivised Review No
Plan TypePre-Paid Sim Only
Included Data per Month3 GB
Vera
VeraCanberra 2600, ACT

You pay for what you get

published

Bought the 1 year prepaid on sale and had a bad experience from the get go. Porting took at least 1 week. Sometimes I don't receive calls! I'll get a text from voicemail service saying someone tried to call but did not leave message. Usually a restart or turning flight mode on and off works but I shouldn't have to do this. It is frustrating especially when you're waiting for an important call. 4G internet works well in the city, otherwise only getting 1-2 bars everywhere else and don't even bother in regional areas... Can't wait for the 12 months to end and switch back to Telstra.

Value for Money
Local Reception
Incentivised Review No
Plan TypePre-Paid Sim Only
Plan Cost per Month$12.50
Included Data per Month10 GB
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Seng P.
Seng P.Sydney, NSW

Think before you buy because of cheap promotion ..

published

its been 8 days since I activated my number still not active. Called and chat online 4 times telling me the same story "technical issue " will fixed in 24-48 hours. NO ONE contact me to says what is happening. asked for refund they says "NO". I bought pre-paid $119 year plan. Now I stuck, Cant call,txt or data for internet. This is unacceptable.

Value for Money
Customer Service
Local Reception
Transparency
Incentivised Review No
Plan TypePre-Paid Sim Only
Anna
AnnaGreater Melbourne (Metropolitan), VIC

Absolute Garbage

published

It’s been 3 days since I ‘activated’ the sim online but it is still not working!! Called 3 times on different days and each time I got the response ‘technical issue - we will get it fixed in 24-48 hours’. I have been walking around with no access to incoming calls, can’t call or text and have no data which is ridiculous. Doesn’t make me feel safe.

Value for Money
Customer Service
Local Reception
Incentivised Review No
Plan TypePre-Paid Sim Only

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Maurice
MauriceSouthwest, VIC
  • 3 reviews
  • 3 likes

Not good so far

published

I'm a new customer, been waiting 5 days for sim to be activated, terrible terrible service so far, now I'm stuck with no coverage and no one who seems to care at Coles. Good way to lose customers from your supermarket because consumers have long memories. Update: day 6 still no service!

Incentivised Review No
Plan TypePre-Paid Sim Only
tonysuncoast2
tonysuncoast2South East Queensland, QLD
  • 2 reviews

Stay Away

published

No incoming calls for a over a week and still not resolved.
Took out a 12 month pre paid. Worked well first couple of months until first problem.
Wife on same plan in same location and has no issues.
Call centre blames Optus towers .
Ive run all the obvious checks.
Call centre asks "is your phone turned on"
Coles! If you cannot provide a service give me a refund ?
Avoid.

Value for Money
Customer Service
Local Reception
Transparency
Incentivised Review No
Plan TypePre-Paid Sim Only
Included Data per Month1 GB
tonysuncoast2
tonysuncoast2
RavinderKK
RavinderKKSydney, NSW
  • 3 reviews
  • 1 like

Bang For a Buck & All you can eat (Except the data Part still 120 GB that's 10 GB a month)

published
Value for Money
Customer Service
Local Reception
Transparency
Incentivised Review No
Plan TypePre-Paid Sim Only
Plan Cost per Month$10.00
Included Data per Month10 GB
Nicole G
Nicole GSydney, NSW
  • 3 reviews
  • 1 like

New customer, terrible so far!!

published

4 days and counting just to activate my new SIM. Ridiculous in 2021 to be without a usable phone, can't make calls, can't send messages, can't access voicemail, for days!! Not happy!!

Incentivised Review No
Plan TypePre-Paid Sim Only
Nicole G
Nicole G

3 hours later, it is now activated. About time. I will comment here again in future if I have any trouble with coverage and service.

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P Ng
P Ng
  • 2 reviews

Porting takes place within 10 minutes.

published

I read a lot of negative comment about Coles Mobile here before but still decided to give it a go because of the price.

Porting takes place within 10 minutes and is very smooth. Good coverage.

(I am in metro Adelaide)

Value for Money
Local Reception
Incentivised Review No
Plan TypePre-Paid Sim Only
Plan Cost per Month$8.25
Included Data per Month5 GB
Patentpending
Patentpending
  • 3 reviews

So far no coverage issues.

published
Value for Money
Local Reception
Incentivised Review No
Plan TypePre-Paid Sim Only
Plan Cost per Month$20.00
Included Data per Month15 GB

Porting 2 days But Ok Speeds

published
Value for Money
Customer Service
Local Reception
Incentivised Review No
Plan TypePre-Paid Sim Only
Plan Cost per Month$10.00

It has been great so far the network since I ported.

Brian
Brian
  • 2 reviews

Wofull A big business seesva business and thinks l can do that Waiting now two days for connection Never again

published

Big business thinks fast bucks
Stick to selling your average products, ie fruit and veg with your drab layout
Keep away from the phones will be just like woolies and masters

Value for Money
Customer Service
Local Reception
Transparency
Incentivised Review No
Plan TypePre-Paid Sim Only
Plan Cost per Month$120.00
Included Data per Month60 GB

Great price but Horrible Coverage

published

Porting my number to Coles was a breeze. Done in less than 10 minutes. No issues at all with that.
Major problem is the coverage. I have used a number of different mobile providers that also relied on the Optus network and have had no issues. With Coles Mobile, regardless of where I am, I am BOTH unable to call others (call is not connecting and not ringing) while people trying to call me are almost always directly connected to voice mail. I am deliberating whether to still finish my data before switching providers as their call service is completely unreliable.

Value for Money
Local Reception
Incentivised Review No
Plan TypePre-Paid Sim Only
zooter
zooterMelbourne
  • 10 reviews
  • 10 likes

Warning, stay away! Your old SIM will stop working and new one won't be active!

published

Terrible service. The old SIM gets deactivated the minute you activate your SIM, but the new number won't work. Coles should just stick to selling groceries.This is not the correct way of porting, unless your new SIM is active, your old one should not be deactivtated

Value for Money
Customer Service
Incentivised Review No
Plan TypePre-Paid Sim Only
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Page 1 of 4

Questions & Answers

Ems
Emsasked

For people who was waiting for SIM active for longer than 48 hours, was your SIM actived eventually? It's been more than 24 hours and I'm really worried. My old SIM doesn't work anymore so I can't call & can't send SMS.

2 answers
sam
sam

I am waiting for a new sim on the way.
It’s holiday atm, please try to contact them if still not activated tomorrow afternoon.

What device are you using the SIM in? Is it a brand new phone?
• Is the device 4G enabled and unlocked? If you bought the phone via another carrier, it may be locked to them.
• Have you switched the device off and back on since putting the new SIM card in?
• Is the SIM Card inserted correctly? Are there any messages on the screen?
• Do you have reception bars and does the Coles Mobile Logo appear?
• Have you checked if there are any known outages at your address (https://www.optus.com.au/about/network/service-status)?
• If you're only having issues with data, have you checked the APN is set to 'yesinternet' (If you are unsure on how to do this, please let us know what device you are using and we can look up the instructions for you)
• Have you tried the SIM in another device to see if it will work?
• Did you get any reception bars when testing the SIM in the alternative device? • When did the issue first start happening?
• What is the actual error message you receive while trying to use the service?
• Are other Optus services being affected in your area?
• Please confirm the SIM Card you are currently using

Ems
Ems

Thanks for your reply.
I've already contacted them and they said it's technical error that's why my activation was not successful. They said I have to wait at least 48 hours while they fix the issues. I need my phone at work tomorrow and I feel like it doesn't resolve the issues today.

angie
angieasked

How to disable voicemail for coles mobile?

No answers
Reggy
Reggyasked

Very bad service from coles mobile. Been a week and sim not connected. Full of crap answers from the team and same answers every day. No compensation and solution. Coles mobile is worst sadly I moved 3 mobiles on 365 day plan but coles is not ethical company. Rip-off in grocery, staff, mobile and insurance. Corporate thief’s

6 answers
Naaz
Naaz

I had the same terrible experience with them.

Reggy
Reggy

How long did they take as I am still waiting.

Ems
Ems

Are you still waiting for your SIM active?

See all Coles Mobile questions

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Details

CategoryMobile Phone Service Providers
Network UsedOptus
International Roaming Offered Yes
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