Good price but bad coverage
Bought it on special for cheap, 1 year recharge.
Easy and quick port process.
Bad coverage even whilst it uses optus network it frequently reduces to 3g(non existent) coverage in built up areas. When it goes to 3g your unable to do anything internet related on the phone.
Whilst i found in most cases when the 4g works its faster than vodafone but definitely slower then telstra network in all situations.
Worst product ever
After 3years on a plan they just changed the plan and spit old customer and new I now can't recharge. Thanks for nothing called to explain the customer care did not care not her problem. Bad service
You pay for what you get
Bought the 1 year prepaid on sale and had a bad experience from the get go. Porting took at least 1 week. Sometimes I don't receive calls! I'll get a text from voicemail service saying someone tried to call but did not leave message. Usually a restart or turning flight mode on and off works but I shouldn't have to do this. It is frustrating especially when you're waiting for an important call. 4G internet works well in the city, otherwise only getting 1-2 bars everywhere else and don't even bother in regional areas... Can't wait for the 12 months to end and switch back to Telstra.
Think before you buy because of cheap promotion ..
its been 8 days since I activated my number still not active. Called and chat online 4 times telling me the same story "technical issue " will fixed in 24-48 hours. NO ONE contact me to says what is happening. asked for refund they says "NO". I bought pre-paid $119 year plan. Now I stuck, Cant call,txt or data for internet. This is unacceptable.
It’s been 3 days since I ‘activated’ the sim online but it is still not working!! Called 3 times on different days and each time I got the response ‘technical issue - we will get it fixed in 24-48 hours’. I have been walking around with no access to incoming calls, can’t call or text and have no data which is ridiculous. Doesn’t make me feel safe.
Not good so far
I'm a new customer, been waiting 5 days for sim to be activated, terrible terrible service so far, now I'm stuck with no coverage and no one who seems to care at Coles. Good way to lose customers from your supermarket because consumers have long memories. Update: day 6 still no service!
No incoming calls for a over a week and still not resolved.
Took out a 12 month pre paid. Worked well first couple of months until first problem.
Wife on same plan in same location and has no issues.
Call centre blames Optus towers .
Ive run all the obvious checks.
Call centre asks "is your phone turned on"
Coles! If you cannot provide a service give me a refund ?
Bang For a Buck & All you can eat (Except the data Part still 120 GB that's 10 GB a month)
As lot of people complained about their experience of porting & quality & support I have the opposite where I ported my daughters & Mrs mobiles over from Optus & Boost all under 10 mins & everything just worked.
Mrs is happy with the coverage & the international calls & 10 GB of data is plenty.
Daughter is happy with 10 GB of data & all the SMS & calls (Not they kids use SMS or calls) but all went well smooth transition to Coles Mobile
Coles App needs some work but TBH I haven't had any issues I was able to do everything online on their webs...ite & the app keeps me up to date with the usage. Also bought these on a special $119 for 120 GB for 365 days which is insane value as its under $10 per month & it really is a Bang For a Buck & All you can eat (Except the data Part still 120 GB that's 10 GB a month) I have bought another sim for my own use & will be activating it in the next 10 days to use on my brand new ASUS Zen Fone 8 5G (Not that this plan covers but 4G Plus is good enough)
New customer, terrible so far!!
4 days and counting just to activate my new SIM. Ridiculous in 2021 to be without a usable phone, can't make calls, can't send messages, can't access voicemail, for days!! Not happy!!
Porting takes place within 10 minutes.
I read a lot of negative comment about Coles Mobile here before but still decided to give it a go because of the price.
Porting takes place within 10 minutes and is very smooth. Good coverage.
(I am in metro Adelaide)
So far no coverage issues.
I decided to give Coles mobile a shot, because of the price. I had no trouble porting my number, that happened almost immediately. I kept the service for a week waiting for any coverage issues to pop up, and when nothing did, my wife swapped from Optus as well. Something we both noticed with Coles mobile, the texts we sent and received arrived almost immediately, something we were having an issue with from Optus where some texts would come in a few minutes or hours later. My daughter and son-inlaw have made the swap from Optus and they are havi...ng no issues. There is one issue with Coles I'm not a fan of however. To make a recharge from the Coles site after entering your mobile number, you are required to sign in to your account, everytime. Optus had a portal where after entering you number and being recognised as an Optus account, a payment gateway would open with options for credit card, vouchers and PayPal. I don't know if Coles are doing the recharge payments this way deliberately or not, but to avoid having to sign into your account every time for a recharge, then you have to check the box for automatic recharges on your card. This is a bare bones service, in that you can't ask any questions not related to technical issues and Coles do not send reminders for a recharge, you will just have little or no service when credit runs out. Having said that, so far we are happy with the service.
Porting 2 days But Ok Speeds
Porting was abit longer due to VF plan To Coles Mob and needed previous account info and right DoB.
After calling 13xxx to provide the info saw sms for voicemail setup and thought it was gd but 4G not working(log on to network window on phone came up) and calls not going out nor Sms.
So went to Webchat and its technical difficulties and it was close to 8pm and thats where i know its going to be next day to resolve
So next day came and took till late morning till i i got notified of Services ready and App was registering my prepaid info.
Wofull A big business seesva business and thinks l can do that Waiting now two days for connection Never again
Big business thinks fast bucks
Stick to selling your average products, ie fruit and veg with your drab layout
Keep away from the phones will be just like woolies and masters
Great price but Horrible Coverage
Porting my number to Coles was a breeze. Done in less than 10 minutes. No issues at all with that.
Major problem is the coverage. I have used a number of different mobile providers that also relied on the Optus network and have had no issues. With Coles Mobile, regardless of where I am, I am BOTH unable to call others (call is not connecting and not ringing) while people trying to call me are almost always directly connected to voice mail. I am deliberating whether to still finish my data before switching providers as their call service is completely unreliable.
Warning, stay away! Your old SIM will stop working and new one won't be active!
Terrible service. The old SIM gets deactivated the minute you activate your SIM, but the new number won't work. Coles should just stick to selling groceries.This is not the correct way of porting, unless your new SIM is active, your old one should not be deactivtated
Questions & Answers
For people who was waiting for SIM active for longer than 48 hours, was your SIM actived eventually? It's been more than 24 hours and I'm really worried. My old SIM doesn't work anymore so I can't call & can't send SMS.
I am waiting for a new sim on the way.
It’s holiday atm, please try to contact them if still not activated tomorrow afternoon.
What device are you using the SIM in? Is it a brand new phone?
• Is the device 4G enabled and unlocked? If you bought the phone via another carrier, it may be locked to them.
• Have you switched the device off and back on since putting the new SIM card in?
• Is the SIM Card inserted correctly? Are there any messages on the screen?
• Do you have reception bars and does the Coles Mobile Logo appear?
• Have you checked if there are any known outages at your address (https://www.optus.com.au/about/network/service-status)?
• If you're only having issues with data, have you checked the APN is set to 'yesinternet' (If you are unsure on how to do this, please let us know what device you are using and we can look up the instructions for you)
• Have you tried the SIM in another device to see if it will work?
• Did you get any reception bars when testing the SIM in the alternative device? • When did the issue first start happening?
• What is the actual error message you receive while trying to use the service?
• Are other Optus services being affected in your area?
• Please confirm the SIM Card you are currently using
Thanks for your reply.
I've already contacted them and they said it's technical error that's why my activation was not successful. They said I have to wait at least 48 hours while they fix the issues. I need my phone at work tomorrow and I feel like it doesn't resolve the issues today.
How to disable voicemail for coles mobile?
Very bad service from coles mobile. Been a week and sim not connected. Full of crap answers from the team and same answers every day. No compensation and solution. Coles mobile is worst sadly I moved 3 mobiles on 365 day plan but coles is not ethical company. Rip-off in grocery, staff, mobile and insurance. Corporate thief’s
Get an answer from our members and Coles representatives
|Category||Mobile Phone Service Providers|
|International Roaming Offered||Yes|
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.