Terrible Customer Service
Most frustrating helpline ever experienced. Transferring Callers Again and Again. Being bounced from coles mobile agent to another and another. They are unable to solve the problem. I'll never use this company again.
Terrible. KEEP AWAY.
Trying to port number. It's not working. Online chat and phone support say they are escalating to Technical Support, can take 24 to 48 hours. No explanation of what could be wrong. I should have listened to these other reviews. Keep away!
what a joke optus coles coverage
what a joke optus coles coverage is very poor always dropping out , a good proportion of calls are met with the incorrect message the recipient has there phone turned off. There is no support from coles and the support from optus is even worse the sparse support they give there own customers
Coles Mobile: I'd rather die
Coles advertised a $120 sim special (usually $150) that gives you 120gb for a year. I accidentally bought the regular $120 sim in store that only gives you 60gb, youd think this would be a simple swap over? They offer no refunds or exchanges under any circumstances. I just wanted to swap my sim which was not even activated for the 120gb option, willing to pay the extra $30 that it would cost without the special, but no. I was told online that I could get a refund in store, I was told in store I could get a refund online and not in store. I went...back online and they told me to call. I waited an 1.5hrs on hold and no one answered. I went back online and was told I cannot get a refund and I could cancel my $120 sim with no refund and rebuy the 120gb plan for a total of $240 for 120gb. I gave up at this point and waited for my sim to activate. I wait 7 days and it's not activated. I contact them online and they tell me they haven't even started to activate it because my DOB was not the same as on my previous provider. They did not contact me and waited for me to contact them a week later before letting me know my 'pending' activation needed manual action from me. Please for the love of all things good and pure DO NOT USE coles mobile.
Its has been 4 days. They couldn’t port my number. When i call they say 24 to 48 hours or could take longer and looks like they have only one customer representative aswell.
Never use it!No improvements at all after 3 years.
I was using Virgin mobile when I moved in to a new estate at Truganina which is on Optus Network 4 years ago. It is really hard to any signal by calling or text so I moved to Belong & Boost which is using Telstra Network after it. However I get attracted by Coles promotion with its new services of Coles Mobile. As a loyal customer to Coles, I trust they will offer a better service or even did a good research before they partnering with some others to ensure they can bring up good value good experience to their customers. And now it is really di...sappointed. I thought Optus Network will improve after 3 years and yet it is a LEGEND that it will never be real. It is still very hard to get the signal to call or text! It's really sad that I will need to stay with them for a year from now on. I should be able to move to others network soon but please if you are not living at CITY please do not use it. You will be in danger if you need to make an Emergency Call and you found that your mobile phone is not working.
Arbitrary plan change by Coles Mobile midway through a contract.
I'm currently on the $120/60Gb/365 days plan. The plan clearly states that international roaming will be available "as and when necessary" by purchasing 'Extras Credit', but Coles is withdrawing roaming effective 8/12/2020. I have asked them to confirm that this will not apply to customers like me during our current contract period. Awaiting the outcome.
I will update my review (or take up with TIO) based on their response.
Very good Porting was done in few minutes
Brought Coles Mobile - 365 days plan for 120$ (Special Reg 150$). 120 GB data, free calling and SMS in Australia with calling to selected International destinations unlimited.
Was initially very skeptical as there were too many negative reviews. After long thought gave the number for porting from Labara as they have started increasing prices regularly in recent past.
Everything works very well and happy.
I received my Sim yesterday. Earlier than expected. It took one minute to be ported with the same number from the Optus network but different Telco. I have used live chat twice and received prompt advice. I have the $120 365 days Sim with calls included to 15 international countries and 60GB. Very happy so far.
Bad Customer service
I recommend not to go with colesmobile sim plan. Two weeks ago, I brought a coles simcard and requested for porting the number and took us morethan 10 days. Never received a proper answer why it's getting delayed the service. After activation, noticed that the new sim was damaged and went to coles and bought a new sim then I called Customer service team and asked them to activate the newly bought sim. They answered that they can't do it and told me that they will send another sim to home. Hence, I Got to wait for another 2 to 4 days.
very worst and not good costumer service
very very horrible support services. Coles costumer service support system is zero. They think they are only the selling Cards and no one bit them maybe thatswhy very less support from them
The Worst Mobile Company
You will need an Australian debit/credit card to activate as proof of identity. To proof an identity you should ask for an identity card, not something to direct debit. People should allow using other identities to prove themselves without giving financial cards. What if they do not have any cards? Now I have to go back to the store and get a refund. Oh if you call them, you will be asked to wait for 30 minutes minimum. I got frustrated and ended up switching it off and called again. this wastes 60 min of my time. I tried the chat option with ...also take a long time and an agent named Paul joined and left straight away. The phone call was also picked up by someone named Paul. Does Coles only have 1 employee to look after all their clients? Shame
0 if I could
Slow response, and live chat no help at all. Unable to change ownership( saying they r in process getting it done). How many year does close mobile exit? Still process?
Super fast activation
I was with Aldimobile. Bought a $99 sim with 60G data on unlimited calls & sms over 365days.
After creating the account, activation & porting took all of 5minutes.
I was very anxious over this process after reading all the bad experiences by others.
Couldn't be more impressed.
Also, to disable forwarding to voicemail, just dial #004#
I'm with Moose (optus) on my other phone. Never had a problem with optus. I think I will also move that one over too.
Great value. I'm a low data user; it's there if needed. Otherwise go off wifi.
Never with them again
When activating for a port-in early 6 days ago (Sunday), the screen shows an offer with 28GB/35 days. Chose that. Porting could not go through on Monday, so called to fix that on Tuesday. Just given 3GB. Called again on Wednesday, a rep told me extra data will appear within 72 hours, and asked me to call again if not by Friday. Nothing received by today (Saturday). Called numerous times today, line either being cut-off, redirected elsewhere or held up for 20-30 minutes, EACH TIME. Struggled 3 hours till reaching a manager, who first claimed I'm...not a new customer (nothing relevant mentioned in the offer screen, got all screenshots as proof), then excused to offer at most 3 more GB to me. Feeling like a beggar for something not entitled to, I declined. Coles branded products? Will not trust again.
Thinking that I lost my phone, I bought a Coles sim card & registered for the basic ($10 month pre paid plan) in order to temporarily activate an old phone. Two days later, my old phone surfaced so I immediately phoned Coles Mobile and cancelled that service. Looking at my credit card statement, I discovered that in just two days they charged me three times - $30 all up when it should have been only $10. Complained but nothing happened. Then I received an email a week after cancelling the service advising that another $10 re-charge deduction wo...uld occur that day. Again phoned Coles who told me that, although they had cancelled the phone service, there was no request for them to cancel the re-charge??? Had I not challenged them, they would have continued taking out the re-charge amount every month despite not having an active service. Never again.
cant switch off voice mail
Darn, forgot to check productreview b4 I bought, again!
Same problem voice mail is annoying and you cant switch it off. Cant get optus app or access online.
Phone support is pathetic
Customer service ridiculous
Support numbers lead to optus help but they are reluctant to help because helpdesk cant find my number because its a colesmobile account.
Optus app does not recognise colesmobile numbers either
Coles needs to ensure support is available
Simply the worst prepaid card ever buy!!
Contacted customer service, told me everything is good, waiting for porting (prob 24hrs) and given chance to wait for 3 days and still can't use.. called customer service to check what happen, they mentioned the Sim card got issue need to refer to IT Dept and will contact in 4hrs.. unfortunately, been a day and still not contacting yet.. very upset about their service
Avoid like the plague
If I could give 0 stars, I would. Porting of the first one took one week (without service) and about ten phone calls. There was no direct number provided by Coles Mobile for assistance and the Optus phone 'path' didn't give any option to talk to a person. Had to go through 'Coles'' phone directory where they put me through, each time.
Three months later and now that our time is up, just tried to port number elsewhere and was rejected by Coles Mobile/Optus as our service was 'inactive', apparently. It wasn't - doesn't expire for another tw...
You cannot turn off voicemail as a Coles Mobile customer.
If you dislike recorded voicemail, please be advised there is no feasible way to turn it off as a Coles Mobile customer. The 1509 dial menu does not work for voicemail disabling, even though it is on the Optus network. The Optus app does not allow you to change the setting either. You end up stuck with voicemail. Customer service did not know how to help either. They are in Manila and cannot do anything more than a Google search.
The service is only a bargain for the first three months. Further recharges after that become pricey again, and you gotta port the number out at that point. It was very very difficult for me to port the number over to Coles Mobile. Too many calls to overseas customer service. Not worth the effort.
Excellent value for money and customer service
Guys, if you are porting in house (Optus to Coles mobile) please call. Dont do it online. Other networks (eg. Telstra or Vodafone) you can do it online. Its very quick and easy. Give Coles mobile a try. Seriously value for money and excellent service.
Poor customer service. indian operators and they do not solve your issues. Reading off their scripts and reply you.
Customer service is the worst. Nothing is solved with them. Never gonna use them ever again. Horrible. Just put you on hold forever like 30 mins 40 mins till then.
Just recharged after using the service for 12 months. It has been great with no problems for the outset. I recommend it to everyone. Some have said the original set up is a pain, but not for me I'm pleased to say.
Excellent Value - Pretty Reasonable Service - If a bit painful and cumbersome to activate
My family has 3 services with Coles Mobile since June 2018.
The first porting in 2018 was a nightmare to complete, but it taught me a few tricks, which made the other 2 a pain free transition. I've written these tricks further down in this review.
Apart from that initial nightmare, everything has been great. Decent coverage with the Optus network. 4G speeds are as expected. And when Coles put these cards on sale, they are an absolute bargain. The 3 of us purchased 365 day expiry packs for $130 (they are normally $180) in June this year. So we...have unlimited calls, txt, mms and 48Gb for under $11 a month. Their initial customer service was a joke, because they had this Coles only contact team. But it seems they have moved to using regular Optus prepaid customer service once you call the 1300 number, which is far better. Now, for those of you who want to know how to smoothly port to Coles Mobile, here is how I did it.
Questions & Answers
For people who was waiting for SIM active for longer than 48 hours, was your SIM actived eventually? It's been more than 24 hours and I'm really worried. My old SIM doesn't work anymore so I can't call & can't send SMS.
I am waiting for a new sim on the way.
It’s holiday atm, please try to contact them if still not activated tomorrow afternoon.
What device are you using the SIM in? Is it a brand new phone?
• Is the device 4G enabled and unlocked? If you bought the phone via another carrier, it may be locked to them.
• Have you switched the device off and back on since putting the new SIM card in?
• Is the SIM Card inserted correctly? Are there any messages on the screen?
• Do you have reception bars and does the Coles Mobile Logo appear?
• Have you checked if there are any known outages at your address (https://www.optus.com.au/about/network/service-status)?
• If you're only having issues with data, have you checked the APN is set to 'yesinternet' (If you are unsure on how to do this, please let us know what device you are using and we can look up the instructions for you)
• Have you tried the SIM in another device to see if it will work?
• Did you get any reception bars when testing the SIM in the alternative device? • When did the issue first start happening?
• What is the actual error message you receive while trying to use the service?
• Are other Optus services being affected in your area?
• Please confirm the SIM Card you are currently using
Thanks for your reply.
I've already contacted them and they said it's technical error that's why my activation was not successful. They said I have to wait at least 48 hours while they fix the issues. I need my phone at work tomorrow and I feel like it doesn't resolve the issues today.
How to disable voicemail for coles mobile?
Very bad service from coles mobile. Been a week and sim not connected. Full of crap answers from the team and same answers every day. No compensation and solution. Coles mobile is worst sadly I moved 3 mobiles on 365 day plan but coles is not ethical company. Rip-off in grocery, staff, mobile and insurance. Corporate thief’s
Get an answer from our members and Coles representatives
|Category||Mobile Phone Service Providers|
|International Roaming Offered||Yes|
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