Bang For a Buck & All you can eat (Except the data Part still 120 GB that's 10 GB a month)
As lot of people complained about their experience of porting & quality & support I have the opposite where I ported my daughters & Mrs mobiles over from Optus & Boost all under 10 mins & everything just worked.
Mrs is happy with the coverage & the international calls & 10 GB of data is plenty.
Daughter is happy with 10 GB of data & all the SMS & calls (Not they kids use SMS or calls) but all went well smooth transition to Coles Mobile
Coles App needs some work but TBH I haven't had any issues I was able to do everything online on their webs...ite & the app keeps me up to date with the usage. Also bought these on a special $119 for 120 GB for 365 days which is insane value as its under $10 per month & it really is a Bang For a Buck & All you can eat (Except the data Part still 120 GB that's 10 GB a month) I have bought another sim for my own use & will be activating it in the next 10 days to use on my brand new ASUS Zen Fone 8 5G (Not that this plan covers but 4G Plus is good enough)
Porting takes place within 10 minutes.
I read a lot of negative comment about Coles Mobile here before but still decided to give it a go because of the price.
Porting takes place within 10 minutes and is very smooth. Good coverage.
(I am in metro Adelaide)
Great plan and easy
I took a gamble to order the Coles Mobile $120 plan with 60GB data, after reading many negative reviews online.
From the time I received Coles Mobile SIM in the post, to activating it, porting my previous Vodafone number over, and finally being able to receive and make calls, it took up to 10 minutes. The whole process seemed to be automated somehow, as it all happened online.
So far the reception is great, better coverage in and around my house, and no more dropouts trying to move around for a good spot.
Customer service via phone call quick easy and fantastic
Customer service is quick and friendly, easy. It is wonderful
Network is fairly reliable
Speed for data download is fairly ok in average
Coverage is fairly great .
Overall Everything is good
Sim arrived before the due date. Activated online, very easy to do. Ported existing number and was connected to Coles Mobile in less than 15minutes!!!! Excellent communication from Coles. Highly recommended.
Very good deal
I have the 365 day 60gb, activated it 2 days ago, it's a straightforward process, I was swiftly connected with my ported number. There are a lot of reviews here complaining about all sorts of things, I am happy with the service, and recommend it
Just renewed 3-4 years in a row
The whole family is on Coles credit even the Middle East airline cabin crew the data works out cheaper than buying data from an Australian hotel. I will probably renew again next year
instant port out!
Saw lots of 1-star comment but luckily, I'm not one of those.
Porting out from Optus was instant. I can use the new network within 5mins.
Tried phone call and 4G, both are perfectly fine.
No drop out, very smoothly stream on youtube.
Extremely happy with it considering it only costs $99 for 365 days.
60GB data, unlimited texts and calls nationally and internationally.
Best pre-paid service ever!
This is the best pre-paid service I have ever used so far. Got my number ported from Optus to Coles Mobile in less than 15 minutes. Great price and lots of data. Coverage is great as well, including IBC (in-building coverage) in shopping centres and hospitals. Best mobile service I have used.
Cannot fault the service
This was for an account for a child. I made the error of setting up the sim in my name, then wanting to transfer their previous number (where the account was in my husband's name) - details did not match up so account could not be activated. After realising this, I opened chat, and they were able to fix my problem and transfer the account from Telstra in less than 15 mins. No problems.
Quick number taking on
activated the service today, the number been brought over in 10min. Signal great, fast speed.
my previous service was a prepaid service, i believe this is the reason for quick number transfer. if you have post paid service, please be very careful.
Easy to port over from Optus, network coverage is fine as it's using Optus‘ network. $99 for a year! Easy to get customer service as needed. Try it, Love it!
I just ported my mobile number today. I prepared for the worst. But, was very pleasantly surprised when my number was ported within 30 minutes and the line with Coles Mobile was up and running! Great!
Best value & easy to connect up.
My sister went from Aldi Telstra to Coles Optus - withn 5mins of activation, the SIM was live.
I went bought my Coles $99/60G/365 days prepaid last night and activated online; went from Moose (Optus). By midday today, the ph had ported and Coles SIM was off and running.
I believe it takes a tad longer if you're going from Optus to Optus, than say Telstra to Optus.
Note: I tend to only use the home WIFI for the mobile. But out of the house, i flick on mobile data if I need to look up something.
While on Moose's 6G/mth $14.80, I never clocked ...
Very good Porting was done in few minutes
Brought Coles Mobile - 365 days plan for 120$ (Special Reg 150$). 120 GB data, free calling and SMS in Australia with calling to selected International destinations unlimited.
Was initially very skeptical as there were too many negative reviews. After long thought gave the number for porting from Labara as they have started increasing prices regularly in recent past.
Everything works very well and happy.
Questions & Answers
For people who was waiting for SIM active for longer than 48 hours, was your SIM actived eventually? It's been more than 24 hours and I'm really worried. My old SIM doesn't work anymore so I can't call & can't send SMS.
I am waiting for a new sim on the way.
It’s holiday atm, please try to contact them if still not activated tomorrow afternoon.
What device are you using the SIM in? Is it a brand new phone?
• Is the device 4G enabled and unlocked? If you bought the phone via another carrier, it may be locked to them.
• Have you switched the device off and back on since putting the new SIM card in?
• Is the SIM Card inserted correctly? Are there any messages on the screen?
• Do you have reception bars and does the Coles Mobile Logo appear?
• Have you checked if there are any known outages at your address (https://www.optus.com.au/about/network/service-status)?
• If you're only having issues with data, have you checked the APN is set to 'yesinternet' (If you are unsure on how to do this, please let us know what device you are using and we can look up the instructions for you)
• Have you tried the SIM in another device to see if it will work?
• Did you get any reception bars when testing the SIM in the alternative device? • When did the issue first start happening?
• What is the actual error message you receive while trying to use the service?
• Are other Optus services being affected in your area?
• Please confirm the SIM Card you are currently using
Thanks for your reply.
I've already contacted them and they said it's technical error that's why my activation was not successful. They said I have to wait at least 48 hours while they fix the issues. I need my phone at work tomorrow and I feel like it doesn't resolve the issues today.
How to disable voicemail for coles mobile?
Very bad service from coles mobile. Been a week and sim not connected. Full of crap answers from the team and same answers every day. No compensation and solution. Coles mobile is worst sadly I moved 3 mobiles on 365 day plan but coles is not ethical company. Rip-off in grocery, staff, mobile and insurance. Corporate thief’s
Get an answer from our members and Coles representatives
|Category||Mobile Phone Service Providers|
|International Roaming Offered||Yes|
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.