Reviewer Photos & Videos
Absolute rubbish Coles Red Salmon
Very poor quality Alaskan salmon that is canned in Thailand. Lots of slimey skin and dark meat. The colour is more brownish than red and the taste is disgusting and nothing like red salmon should be.
Fly in my bun
Purchased a pack of in store baked cheese rolls to find a fly was baked into it, pretty upsetting and concerned with Coles response
Have knife points but the smaller knives unavailable for weeks. Promotion still ongoing. Rang everywhere but disappointed, only large knives.
The bread at Coles could be cut finer, and thinner slices as a variety of their sliced and loaves. Many bakeries do this now.
On 15 Jan 2021 at 1200 h noon, I was using the self-checkout at the Coles Store at Stanhope Gardens. After paying by cash I did not receive a receipt and sought the assistance of the attendant on duty (an elderly lady). She mentioned that if my bill was less than $30 I needed to respond to the pop-up query and state 'yes' when asked if I needed to print a receipt. I mentioned that my bill amount was in excess of $30 and that I did not see any prompt for the receipt. She said, 'Yes, you did', to which I responded, 'No there was no such prompt'. ...She again repeated, 'Yes you did' and got my same response. This unnecessary exchange went on for a couple of times. She told me I was very rude before she accessed the printer and observed that there was a paper jam and several old receipts that were not released. I drew her attention to this and mentioned that the reason for the print function not working was indeed the paper jam and not my lack of response. Again she mentioned that I was very rude and grudgingly completed the process of providing me with the receipt, which she handed me in a very discourteous manner.
WHAT A BIG CON
My wife has been collecting point for their knives using flybuys she has enough to get a small knife set but guess what they have nothing and soon it will end and you miss out a BIG CON Coles
Self checkout issue
I'm beginning to have doubts as to the accuracy of the self checkouts at Coles supermarkets. Recently while using the system i noticed an additional $100 had been added to the total. I wonder how many times smaller amounts are inadvertently added and go unnoticed by shoppers.
Self checkouts not open early
Self checkouts don't open until 8.30 to 9.00am, forcing me to wait in line and have staff handle my items. With COVID 19 I don't want anyone but me handling my items. Supermarket brought in these self checkouts so we should be able to use them at all times, I use gloves when touching the screen for safety. Woolies open them up early.
No longer selling Golden Wok Dim Sims
Can only find the Mini Dim Sims, but I prefer the normal Golden Wok Dim Sims they are better then the Marathon product so why have they disappeared out my local Altona Coles Store.
Very Runny Rissotto
Unfortunately, Coles has skimped on the main two ingredients; Rice & Pumpkin!
Considering that rice is a cheap “filler” food to buy and Pumpkin is relatively inexpensive also, it is a pity they couldn’t have been a bit more generous with the quantities of these two staple ingredients that they are using in their risotto recipe (especially the rice).
Very runny, almost like a thick soup consistently, which is a shame, as the flavour is quite nice. But it is not filling and nothing like risotto. It does not improve with letting it sit for a couple of minutes after heating.
I will not be buying this again.
- Coles Supermarkets
- Verified customer
Always Filthy, Rancid Chicken
Why is the chicken purchased from two Coles stores especially in Perth ALWAYS off and rancid ????
We are so sick of having to return disgusting smelling meat !!!!
Bought the coles 4 leaf salad, I was making a sandwich, pulled a handful out and out came a big moth, almost ate it, but seen its wings flapping. I took photos of it, called them up and they offered me $2 if I still have my receipt.
New checkout arrangement
Coles has recently changed layout of checkout, so all the groceries are pushed down and so you are frantically trying to put groceries in bag and it piles up, plus what happened to checkout people helping out groceries in bag
Treated with prejudice
I was at your store today at The Glen at about 11am looking at the Taste magazine before deciding to buy. I am a frequent buyer of Taste magazine because I like to join their cook the cover competition. There was a staff there probably refilling some magazines. Without even any greeting she proceeded to tell me to either buy the magazine or to put it back and walk away instead of reading it for free. How extremely rude! Firstly I was not even flipping through the pages to read it, I was looking at the competition page to find out what this iss...ue’s competition is about. Secondly, if customers are not allowed to look inside a magazine before buying, I suggest you wrap every magazine with a plastic cover or put up a sign that says “no looking inside, no reading for free, buy it or put it back and walk away”. Before your staff told me off, I had already decided to buy the magazine so I told her that I was going to buy it. After she told me off, I really did not feel that I should contribute my hard earned money to your company, but I felt if I didn’t buy it, she would just think that she was right about her judgment of me. So I bought it. But that would be my last support of coles. Basically your staff has very poor customer service and has accused me of being a cheap skate trying to read a magazine for free without knowing anything about me. Even if this has happened many times before with other customers, your staff, who represents your company, should not have treated me or anyone with prejudice, discrimination and with a judgmental mindset. I work in retail and take pride in providing excellent customer service to every customer, so this experience is very disappointing and basically ruined my morning during what should be a festive season. I know that my purchase was tiny and that your company rakes in way bigger sales from millions of other customers in Australia, but it would be utterly disappointing if you just care about sales and not pay attention to good customer service as well. As for that staff, if she doesn’t enjoy giving good customer service, then she really should not be in a retail job and maybe her job should be given to someone else who takes pride in giving good customer service and who can do a better job than her. Unfortunately I did not find out this staff’s name.
Older staff ability to interact with customer
Bought some items today toilet rolls and dog biscuits of course didn’t fit in bag instead of asking she grabbed my receipt from machine to see if I had stolen them then made up a lie when I asked her what she was doing. Cannot wait till I see her next time at north lakes central coast.
Where Has Your Product Variety Gone????
Over recent weeks I've noticed a significant reduction in the number and the variety of products available in your Charlestown NSW store. What I have noticed is that you now have a massive area selling cheap, plastic crap that no one wants i.e games, toys, back to school rubbish, Australia Day bogan wear. Basically, as mentioned, cheap, plastic crap. People can purchase these items from $2 shops, BigW, Kmart and Target. Coles... You. Are. A. Supermarket - nothing more.
Coles grass-fed rump steak 9310645319261
Coles grass - fed rump steak was tough to eat and half of it went in the bin, Coles needs a meat inspector to check the meat before selling it to the customers, meat is so expensive
I bought a pint of coles cookies and cream ice cream. I started consuming the pint only to find in my shock and horror a LONG, WHITE, THIN PIECE OF HAIR. My hair is NOT that colour and it was clearly dug far into the ice cream, absolutely disgusting. Do better coles, this unsanitary behaviour is a horrible look on the store and company as a whole.
It's why I shop at Woolworths
I don't believe in letting "points" rule my life. I shop mostly using Woolworth rewards; it comes as a pleasant surprise when I am asked if I want to redeem the $10 I have accumulated. A million percent more pleasant that the 20 minutes I just spent on line before finally redeeming some the Coles wretched Fly Buys I accumulated over the last two years. T'was compromised by them having two separate email addresses for me, one of them defunct 10 years ago. To change this I have to "pair my app". I have a senior citizens' phone. What's an ap...p? Perhaps I could suggest a return to the old way of asking at checkout about redeeming, BUT, who do I suggest it to? Perhaps the genius who labels an isle BAKING when there is no flour or baking powder (utensils yes, but these are for COOKING.) 'bet the manager is a man, probably the same man who ordered 108 pairs of nutcrackers and no butter curlers for Christmas. I suppose I could front up to the reception desk but all they will do is shove a suggestion card on me and tell me to go on line. In other words, I do the work. Coles drips with hostility towards pensioners like me. So many of us hate being channeled to computers; and all those yellow "2 for $X" offers are no good to us, sitting on our lonesomes, trying to eat two avocados, two packs of herbs or, god help me, 2 Toblerones. Time to step out from behind the office keyboards chaps and walk the floor. If you have the courage.
Christmas prawns couldn't be eaten
My mother bought some prawns on Wednesday for Christmas as she wasn't able to go on the Thursday. She sat down to what was hopefully an enjoyable meal of prawns which she enjoys only to find that she couln't eat them as they had gone off. $30 or so wasted.
Questions & Answers
My husband purchased 2 bottles of Coles tomato paste made in China as I avoid any item of food from China I asked him to take it back and get the tomato paste made in Italy that I always buy it is about $1.30 more and he was told their policy is no returns . He was not asking for a credit just an exchange. This was at Charlestown.
Which coles brand icecream are vegetarian as well as alcohol free
The products for Hong Long Dim Sum Kitchen has never been replenished after 10am during the promotion period. Should not share this in the catalogue since it is always out of stock.
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