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Coles Supermarkets

Coles Supermarkets

2.4 from 1,596 reviews · View Statistics

Reviews

1.6

36 reviews
  • Value for Money
    1.8 (34)
  • Product Quality
    1.8 (33)
  • Return Claim MadeYes (36) · No
  • Customer Service
    1.9 (32)
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Omnia

Omnia

  • 2 reviews

Terrible customer service

published

I went to purchase a Lyca top up for two people, the rude staff member Christian gave me the wrong vouchers & would not refund my money. I will never set foot in that uncooperative staff

Value for Money
Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeYes
Store LocationCambellfield 3064
Dashe W.

Dashe W.South East Queensland, QLD

customer service people are purely Rude Behavior and Bad Attitudes ignorant uneducated people.

published

In my prospective customers expect a manager to be on their side and apologize on behalf of your company when a product or service is at fault They want to hear the Manager say they’re sorry and acknowledge the inconvenience caused. Coles managers and some customer service people are purely Rude Behavior and Bad Attitudes ignorant uneducated people.

Value for Money
Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeYes
Store LocationColes Kallangur QLD 4503 2 Nellies Lane, Lilly Brook Shopping Village, Kallangur QLD 4503
Nards Nuggles

Nards NugglesWestern District, VIC

  • 7 reviews

Worst supermarket ever

published

Clutter on the floor, blocking aisles. Rude staff from store manager down to the guy with a broom. Nothing I needed I stock and no-one was interested in helping me order items. Coles Hamilton is the reason cars were invented, so I could move to another town.

Value for Money
Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeYes
Store LocationHamilton Vic
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Errol28

Errol28South East Queensland, QLD

  • 2 reviews

Less than one star .. 'Lobster'

published

The frozen boxed 'lobster' with garlic butter.. simply is not Lobster/Crayfish.
It is fresh water crawlies maybe kept in orange water. $ 108.70 per kilo. $28 per box.. don't waste your time or money!!

Value for Money
Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeYes
Store LocationSouthport Qld
Gagingi

GagingiSouth East Queensland, QLD

  • 14 reviews
  • 7 likes

Rude and unhelpful

published
Value for Money
Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeYes
Store LocationColes Carindale
J77

J77Metropolitan Adelaide, SA

  • 24 reviews
  • 35 likes

Not customer user friendly

published
Value for Money
Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeYes
Victoria H.

Victoria H.Murray Region, NSW

  • 5 reviews
  • 2 likes

Great Staff so helpful !!

published

The staff are so helpful and when you need assistance in finding a product ..They've been so very helpful and kind at lavington coles in NSW especially during pandemic time's

Return Claim MadeYes

The reviewer stated that an incentive was offered for this review

Steve

Steve

  • 26 reviews
  • 38 likes

They know we have little other choice.

published

15c for a bag that barely lasts a month.... Yeah
Heres news COLES
EVERY PRODUCT SOLD IN AUSTRALIA MUST COMPLY WITH AUSTRALIAN CONSUMER LAW.
That means every 15c bag should be covered under warranty for 12months or LONGER.
If you want to masquerade around pretending your saving the enviroment by profiteering in the sale of plastic bags, then you must HONOUR the Australian Consumer Laws and Rights.
Or make them free.
Stop giving out useless rubbish toys that end up in landfill and bring back the bags idiots.

Value for Money
Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeYes
Store LocationChermside

No refund till now

published

So I buy an item on quicksale and they charge me full price. I only notice it when I am taking out the groceries at home and did a total cost count. Go and try to get it refunded. The staff says they can't refund directly and what they will do is give a refund of full price and then charge the quick sale item again. That refund hasn't shown up for hours and I got charged for the quicksale item again. WTH...when do I get my money back!!! They could have been decent people and not charged it again as I had to go through all the hassle but no...now I am out of even more money and don't know if I will even get that money from them. It doesn't even show any thing pending.

Value for Money
Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeYes
Store LocationColes Braybrook
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Aa Jim

Aa JimIllawarra, NSW

Gift Vouchers

published

My children purchased a $100 voucher for Father’s Day accidentally put in garbage still had receipt and number of purchase store manager said can’t replace voucher so they keep money would be good if they gave it to charity not a great result

Value for Money
Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeYes
Store LocationFigtree

Glass found in bottle of Italian coles basil pesto

published

I was Cooking dinner tonight and I found small pieces of glass though the bottle. Thought you might want to know before someone get seriously hurt. Am not impressed at all

Value for Money
Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeYes
Store LocationAlbany WA
Mark s.

Mark s.Greater Melbourne (Inner), VIC

  • 2 reviews

Dreadful Operation

published

Rude staff, poor COVID compliance, dreadful store fit-outs, call centre rubbish. Woolworths every time from now on. Coles are the Telstra of Supermarkets, Woolworths are the Optus. Yes. Product quality is poor and no cheaper than Woolworths. The only thing that is cheaper is their brand (from people to uniforms to store fit-outs, marketing. Just dreadful. I cannot believe so many people shop there. Mind you, I cannot believe Trump is President of the greatest economy and Military in the World so......

Value for Money
Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeYes
Store LocationOn-line
Loyalty Customer

Loyalty CustomerSydney, NSW

Very Unprofessional and Bad service

published
Incentivised ReviewNo
Return Claim MadeYes
Store LocationWentworth Point, New South Wales
lll0122788

lll0122788

  • 3 reviews
  • 4 likes

No human and consumer right

published
Value for Money
Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeYes
Store LocationDoncaster and boxhill
r_bassan

r_bassanGreater Melbourne (Metropolitan), VIC

  • 3 reviews
  • 2 likes

Variety of breads and fresh vegetable.Wednesday discount.Helpful staff worked hard during covid 19.Keeps the Coles clean

published

Good service excellent staff. During covid 19 Coles staff work really hard for customer for us. Provide all good customer service and maintain the place clean.online shopping is also easy

Value for Money
Product Quality
Customer Service
Return Claim MadeYes
Store LocationBrimbank

The reviewer stated that an incentive was offered for this review

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No refund policy at Coles Surfers Paradise

published

I attempted to return a faulty item at Coles in Chevron Renaissance at Surfers Paradise and was told they have a no refund policy on items if you change your mind. I said it was faulty - not a change of mind. The attendant disagreed with me repeating I had changed my mind. She refused to give me a refund. One of the same two items was unopened. It was a disappointing experience as I walked away leaving the two useless items on the counter.

Value for Money
Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeYes
Store LocationSurfers Paradise
Sore Neck

Sore NeckGreater Melbourne (Metropolitan), VIC

  • 20 reviews
  • 6 likes

Beware “Modify” Online Orders

published
Value for Money
Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeYes
Store LocationColes Online
Sam G.

Sam G.

  • 4 reviews
  • 1 like

Return Policy

published
Value for Money
Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeYes
Store LocationPyrmont
Jim

JimSydney, NSW

Refuse to refund

published

They refused to refund ice cream after 2 min bought from self checkout . Poor service duty manager does not want to listen and keep saying sorry I can't do .I told them to check camera not even more than 2 min I was still at coles.

Value for Money
Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeYes
Store LocationHornsby
Paul

PaulSydney, NSW

  • 13 reviews
  • 22 likes

Cole's seals inside their 3L milk bottles Has stop this

published

(Cole's seals inside their 3L milk bottles Has stop this)
Cole's seals inside their 3L milk bottles Has stop this But has not told no one
Why Cole's has not told no one ????

Value for Money
Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeYes
Store LocationNarrabri NSW
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Questions & Answers

George T

George Tasked

Coles Supermarkets

My husband purchased 2 bottles of Coles tomato paste made in China as I avoid any item of food from China I asked him to take it back and get the tomato paste made in Italy that I always buy it is about $1.30 more and he was told their policy is no returns . He was not asking for a credit just an exchange. This was at Charlestown.

2 answers
danny
danny

thats right no more returns been like that for a while

scottym1982apps
scottym1982apps

Research and know, its common sense during covid that they dont refund as much, blame filthy disgusting hoarding scum for this

Ash

Ashasked

Coles Supermarkets

Which coles brand icecream are vegetarian as well as alcohol free

1 answer
wingnut
wingnut

have a look at the container

Chong

Chongasked

Coles Supermarkets

The products for Hong Long Dim Sum Kitchen has never been replenished after 10am during the promotion period. Should not share this in the catalogue since it is always out of stock.

No answers

Get an answer from our members and Coles representatives

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