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Coles Supermarkets

Coles Supermarkets

2.4 from 1,681 reviews · View Statistics
See the Best Supermarkets in 2021 as rated by Australians on ProductReview.com.au.
Listing monitored by Coles

Reviews

1.6
40 reviews
  • Value for Money
    1.7 (38)
  • Product Quality
    1.7 (37)
  • Return Claim MadeYes (40) · No
  • Customer Service
    1.9 (36)
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Diane M
Diane M
  • 2 reviews
  • 1 like

No exchange or refund for loyalty program Goods

published

Leanne at Charlestown offered no solution neither did coles customer care.
Too big to care if you ask me.
So, I’ll shop at Woolworths moving forward and prefer them and their loyalty program to Coles.

Value for Money
Product Quality
Customer Service
Incentivised Review No
Return Claim MadeYes
Store LocationCharlestown NSW
Brendoon
BrendoonPerth, WA
  • 4 reviews
  • 1 like

Given wrong product but no return

published

I asked for a carton of JPS Gold for my mother in law at the counter. The courteous Coles staff member handed me the carton

Unknown to me she gave JPS Menthol. I rang the store the next day upon discovering this and told that no exchange is allowed.

Still in original wrapping and risk is zero for contamination. $239 waste of money so who is at fault?

I used to spend a minimum of $100 +per week but that will be zero after this lack of service or even compassion

Value for Money
Product Quality
Customer Service
Incentivised Review No
Return Claim MadeYes
Store LocationDianella

Other Supermarkets

 
 

0.0
(1,234)
Rodrigo
RodrigoSouth East Queensland, QLD
  • 2 reviews
  • 1 like

Not fair store

published
Value for Money
Product Quality
Customer Service
Incentivised Review No
Return Claim MadeYes
Store LocationSurfers Paradise
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Yummy, Coles Tropical Snapper fillets

published

Sounded delicious, looks can, and in this case were definitely deceiving.
$12 for 250 grams of tasteless rubber substitute.
This is by far the worst fish I've ever tasted.
Surely Carp tastes better than this crap.

Value for Money
Product Quality
Customer Service
Incentivised Review No
Return Claim MadeYes
Store LocationMuswellbrook
Omnia
Omnia
  • 2 reviews
  • 3 likes

Terrible customer service

published

I went to purchase a Lyca top up for two people, the rude staff member Christian gave me the wrong vouchers & would not refund my money. I will never set foot in that uncooperative staff

Value for Money
Product Quality
Customer Service
Incentivised Review No
Return Claim MadeYes
Store LocationCambellfield 3064
Dashe W.
Dashe W.South East Queensland, QLD

customer service people are purely Rude Behavior and Bad Attitudes ignorant uneducated people.

published

In my prospective customers expect a manager to be on their side and apologize on behalf of your company when a product or service is at fault They want to hear the Manager say they’re sorry and acknowledge the inconvenience caused. Coles managers and some customer service people are purely Rude Behavior and Bad Attitudes ignorant uneducated people.

Value for Money
Product Quality
Customer Service
Incentivised Review No
Return Claim MadeYes
Store LocationColes Kallangur QLD 4503 2 Nellies Lane, Lilly Brook Shopping Village, Kallangur QLD 4503
Nards Nuggles
Nards NugglesWestern District, VIC
  • 8 reviews
  • 2 likes

Worst supermarket ever

published

Clutter on the floor, blocking aisles. Rude staff from store manager down to the guy with a broom. Nothing I needed I stock and no-one was interested in helping me order items. Coles Hamilton is the reason cars were invented, so I could move to another town.

Value for Money
Product Quality
Customer Service
Incentivised Review No
Return Claim MadeYes
Store LocationHamilton Vic
Errol28
Errol28South East Queensland, QLD
  • 3 reviews
  • 1 like

Less than one star .. 'Lobster'

published

The frozen boxed 'lobster' with garlic butter.. simply is not Lobster/Crayfish.
It is fresh water crawlies maybe kept in orange water. $ 108.70 per kilo. $28 per box.. don't waste your time or money!!

Value for Money
Product Quality
Customer Service
Incentivised Review No
Return Claim MadeYes
Store LocationSouthport Qld

Other Supermarkets

 
 

0.0
(1,234)
Gagingi
GagingiSouth East Queensland, QLD
  • 14 reviews
  • 7 likes

Rude and unhelpful

published
Value for Money
Product Quality
Customer Service
Incentivised Review No
Return Claim MadeYes
Store LocationColes Carindale
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J77
J77Metropolitan Adelaide, SA
  • 25 reviews
  • 39 likes

Not customer user friendly

published
Value for Money
Product Quality
Customer Service
Incentivised Review No
Return Claim MadeYes
Victoria H.
Victoria H.Murray Region, NSW
  • 5 reviews
  • 2 likes

Great Staff so helpful !!

published

The staff are so helpful and when you need assistance in finding a product ..They've been so very helpful and kind at lavington coles in NSW especially during pandemic time's

Return Claim MadeYes
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The reviewer stated that an incentive was offered for this review

Steve
Steve
  • 26 reviews
  • 48 likes

They know we have little other choice.

published

15c for a bag that barely lasts a month.... Yeah
Heres news COLES
EVERY PRODUCT SOLD IN AUSTRALIA MUST COMPLY WITH AUSTRALIAN CONSUMER LAW.
That means every 15c bag should be covered under warranty for 12months or LONGER.
If you want to masquerade around pretending your saving the enviroment by profiteering in the sale of plastic bags, then you must HONOUR the Australian Consumer Laws and Rights.
Or make them free.
Stop giving out useless rubbish toys that end up in landfill and bring back the bags idiots.

Value for Money
Product Quality
Customer Service
Incentivised Review No
Return Claim MadeYes
Store LocationChermside

No refund till now

published

So I buy an item on quicksale and they charge me full price. I only notice it when I am taking out the groceries at home and did a total cost count. Go and try to get it refunded. The staff says they can't refund directly and what they will do is give a refund of full price and then charge the quick sale item again. That refund hasn't shown up for hours and I got charged for the quicksale item again. WTH...when do I get my money back!!! They could have been decent people and not charged it again as I had to go through all the hassle but no...now I am out of even more money and don't know if I will even get that money from them. It doesn't even show any thing pending.

Value for Money
Product Quality
Customer Service
Incentivised Review No
Return Claim MadeYes
Store LocationColes Braybrook
Aa Jim
Aa JimIllawarra, NSW

Gift Vouchers

published

My children purchased a $100 voucher for Father’s Day accidentally put in garbage still had receipt and number of purchase store manager said can’t replace voucher so they keep money would be good if they gave it to charity not a great result

Value for Money
Product Quality
Customer Service
Incentivised Review No
Return Claim MadeYes
Store LocationFigtree

Other Supermarkets

 
 

0.0
(1,234)

Glass found in bottle of Italian coles basil pesto

published

I was Cooking dinner tonight and I found small pieces of glass though the bottle. Thought you might want to know before someone get seriously hurt. Am not impressed at all

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Value for Money
Product Quality
Customer Service
Incentivised Review No
Return Claim MadeYes
Store LocationAlbany WA
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Questions & Answers

George T
George Tasked
Coles Supermarkets

My husband purchased 2 bottles of Coles tomato paste made in China as I avoid any item of food from China I asked him to take it back and get the tomato paste made in Italy that I always buy it is about $1.30 more and he was told their policy is no returns . He was not asking for a credit just an exchange. This was at Charlestown.

2 answers
danny
danny

thats right no more returns been like that for a while

scottym1982apps
scottym1982apps

Research and know, its common sense during covid that they dont refund as much, blame filthy disgusting hoarding scum for this

Ash
Ashasked
Coles Supermarkets

Which coles brand icecream are vegetarian as well as alcohol free

1 answer
wingnut
wingnut

have a look at the container

Chong
Chongasked
Coles Supermarkets

The products for Hong Long Dim Sum Kitchen has never been replenished after 10am during the promotion period. Should not share this in the catalogue since it is always out of stock.

No answers
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Coles Supermarkets

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