??!
1 photo
Coles Supermarkets

Coles Supermarkets (page 2 of 2)

2.4 from 1,612 reviews · View Statistics

Reviews

1.6

38 reviews
  • Value for Money
    1.8 (36)
  • Product Quality
    1.7 (35)
  • Return Claim MadeYes (38) · No
  • Customer Service
    1.9 (34)
Previous
Next

Reviewer Photos & Videos

  • Thumbnail
  • Thumbnail
  • Thumbnail
  • More
    Thumbnail
Jim

JimSydney, NSW

Refuse to refund

published

They refused to refund ice cream after 2 min bought from self checkout . Poor service duty manager does not want to listen and keep saying sorry I can't do .I told them to check camera not even more than 2 min I was still at coles.

Value for Money
Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeYes
Store LocationHornsby
Paul

PaulSydney, NSW

  • 13 reviews
  • 22 likes

Cole's seals inside their 3L milk bottles Has stop this

published

(Cole's seals inside their 3L milk bottles Has stop this)
Cole's seals inside their 3L milk bottles Has stop this But has not told no one
Why Cole's has not told no one ????

Value for Money
Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeYes
Store LocationNarrabri NSW
Jen

Jen

  • 2 reviews
  • 1 like

Old el paso regular tortillas

published

I brought the old el paso tortillas just to find they were all stuck together I called coles and all they said was we can give you a refund it's not good enough I brought the same at woolworths and they gave me a refund and a gift voucher amazing customer service not shopping with coles

Value for Money
Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeYes
Store LocationStore 7731 parkhill junction
Supermarkets

Find out how Coles Supermarkets compares to other Supermarkets

Know better, choose better.

Compare all
Marea

Marea

  • 2 reviews

Coles Ultra prewash stain remover and Recycled paper towels.

published
Value for Money
Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeYes
Store LocationCarlisle Street Balacla
Man

ManPerth, WA

  • 3 reviews
  • 4 likes

Bought a Google Play from Coles recently and I can't activate it.

published

I bought a $50 Google Play from Coles in Morley and tried to activate the card and guess what it does not work. Went back to Coles and guess what they told me they can't do anything about it and told me to contact Google.

I have not tried to activate the other two gift cards yet as they are a birthday gifts. Fingers cross hope the other two gift cards works.

Had I known how helpful Coles was I would never have purchased any of the gift cards.

Value for Money
Product Quality
Incentivised ReviewNo
Return Claim MadeYes
1 comment
Man
Man

Just found out Google Play gift has a lot of problem and Google does not refund if you can't activate card. Don't buy Google Play gift card.

ACT

ACTTurner 2612, ACT

  • 7 reviews
  • 7 likes

Mould cherries for $20 a kilo in online order

published

Mould cherries were provided in an online order. I was asked to return these to Queanbeyan from my home in Canberra yet I have a disability so can’t drive which is the only reason to be buying fresh food online. They didn’t organise pick up or redelivery because of the cost of the item. I paid the cost though for 6kg of mouldy cherries.

Value for Money
Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeYes
Store LocationQueanbeyan
Mike G

Mike G

  • 5 reviews
  • 1 like

Poor quality lamb roast

published

I love Indian food and often buy a boneless shoulder roast which I cut into cubes for curries or other casseroles. Usually this is a brilliant cut for the purpose as I get a lot of lean meat without paying for bones. This morning the boneless shoulder roast was on special at Coles so I bought one to do a lamb curry.

On removing the strings from the rolled roast it was obvious that they had hidden a huge amount of fat and membrane inside the roll. After cutting off as much fat as possible and cubing the meat, as you can see it was of very poor quality. I don't get this problem with other supermarkets such as Woolies or indeed my local butcher. I have emailed Coles and look forward to their reply.

  • Thumbnail
  • Thumbnail
Value for Money
Product Quality
Incentivised ReviewNo
Return Claim MadeYes
david.tsang

david.tsangGreater Melbourne (Metropolitan), VIC

  • 2 reviews

POOR REFUND PROCESS .

published

I just want a partial refund becos I misread a price tag n bought the items
. So i asked for a refund but the staff at Mitcham said, " We have descend everything to cancel the items first. Then, we have to unseen the rest of your shopping n descend the lot again so that it is fixed n you can have your refund back.

COLES should have "partial refund" of the items n credit my visa card n that's the end of it. Too inconvenient process at the moment.

Value for Money
Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeYes
Store LocationCOLES MITCHAM. VIC.
Jov

JovSouth-Eastern Region, NSW

  • 2 reviews
  • 1 like

No customer service

published

My wife sent me to buy butter at Coles in Batemans Bay. I accidently picked up dripping instead. She went to the store to exchange it for butter and they refused stating their policy and referred her to their web site not a sign in the store. According to them bad luck if you make a mistake.

Value for Money
Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeYes
Store LocationColes in Batemans Bay
Supermarkets

Find out how Coles Supermarkets compares to other Supermarkets

Know better, choose better.

Compare all
Charlie

CharlieSouthwest, VIC

  • 2 reviews

Really Crap Service, and don't care when you complain

published
  • Thumbnail
Value for Money
Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeYes
Store LocationColac
Robert

RobertGreater Melbourne (Outer), VIC

  • 2 reviews

Amazing shopping at coles anytime

published

I love shopping at coles anytime I go there it has everything I need and want and customer services is on point.theres never a time Ive had any hiccups experience over the moon

Value for Money
Product Quality
Customer Service
Return Claim MadeYes
Store LocationLynbrook village

The reviewer stated that an incentive was offered for this review

Peter kandis

Peter kandisGreater Melbourne (Inner), VIC

  • 2 reviews

Coles is better then all others

published

O shop at coles cause you always get good bargains and its always st the right price and i tell everyone that i will never stop going to ced to bye

Value for Money
Product Quality
Customer Service
Return Claim MadeYes
Store LocationStkilda

The reviewer stated that an incentive was offered for this review

Dimath ADR

Dimath ADR

  • 3 reviews
  • 1 like

Excellent

published

It's is very good marker. I am going to coles every week and I buy frits,milk and daily foods etc. It has foods with premium quality. It has fresh vegetables

Value for Money
Product Quality
Customer Service
Return Claim MadeYes

The reviewer stated that an incentive was offered for this review

Uniubi C.

Uniubi C.Perth, WA

Worse ever

published

Can't even refund a thing. What am I going to do with all my products that I bought from your supermarket? Throw them away? Or just atleast specify what can we refund and what we can't! I thought you guys are 100% happy for full refund and where is that???? 100% satisfactory?? All is just a lie!!

  • Thumbnail
Value for Money
Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeYes
Store LocationCarousel

Terrible customer service

published

I went just few minute ago to coles Craigieburn. Purchase 31.78 dollars items through self checkout service. Ask for 1 mins to girl . Without giving any attention she took my receipt and make a round on my receipt just through my receipt on trolley and same way. I felt like I am untouchy person and she basically don't want to give things in my hands. So racial way to give customer service. She wasn't even bother about anything and start talking with other coles girls standing there. May be craigieburn coles staff dont know customer service.

Value for Money
Customer Service
Incentivised ReviewNo
Return Claim MadeYes
Store LocationColes craigieburn
Supermarkets

Find out how Coles Supermarkets compares to other Supermarkets

Know better, choose better.

Compare all
Tom.

Tom.Metropolitan Adelaide, SA

  • 6 reviews
  • 2 likes

Refuse to refund replace mobile phone due to their "store policy"

published

Travelling to Darwin, needed a telstra phone to keep in touch with family while travelling. Purchased this at Pt. AUGUSTA COLES. Phone internal speaker did not work so had to purchase another phone elsewhere on travels. When I attempted to have phone replaced 3 different stores refused to help stating that it was store policy "you must take phone to telstra". Telstra stores rightly replied...the receipt and place of purchase is Coles take it back there. Have just had to spend a considerable length of time arguing with another Coles manager that their policy is in direct breach of ACCC consumer guidelines/law. Eventually I have had phone replaced although I had to fork out more money as they didnt stock same phone.

Value for Money
Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeYes
Store LocationCOLES
Anonymous

AnonymousSouth East Queensland, QLD

  • 2 reviews
  • 1 like

Poor Customer Service by Coles Nerang

published
Value for Money
Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeYes
Store LocationColes Nerang

Is Coles Yamba the worst store in New South Wales

published

7.20 on a Saturday morning go to purchase mince from the meat department and there is none. Only 1 kg packs and pork and veal mince. Informed by staff member they have none. Hard to get down dairy aisle as staff are packing stock in dairy and freezer sections and shop is still being cleaned with floor scrubber up and down aisles. Not the first time unable to purchase items I want usually its fresh produce which has not been stocked. Pointless speaking to manager and half the time he is unavailable. Very disappointing as I worked in this store for over 15 years. And no its hard to go the opposition as nearest large supermarkets are 40 minutes and over an hour away. Lift your game Coles Yamba.

Value for Money
Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeYes
Store LocationColes Yamba
Page 2 of 2
See all Coles reviews

Questions & Answers

George T

George Tasked

Coles Supermarkets

My husband purchased 2 bottles of Coles tomato paste made in China as I avoid any item of food from China I asked him to take it back and get the tomato paste made in Italy that I always buy it is about $1.30 more and he was told their policy is no returns . He was not asking for a credit just an exchange. This was at Charlestown.

2 answers
danny
danny

thats right no more returns been like that for a while

scottym1982apps
scottym1982apps

Research and know, its common sense during covid that they dont refund as much, blame filthy disgusting hoarding scum for this

Ash

Ashasked

Coles Supermarkets

Which coles brand icecream are vegetarian as well as alcohol free

1 answer
wingnut
wingnut

have a look at the container

Chong

Chongasked

Coles Supermarkets

The products for Hong Long Dim Sum Kitchen has never been replenished after 10am during the promotion period. Should not share this in the catalogue since it is always out of stock.

No answers

Get an answer from our members and Coles representatives

ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.