Reviewer Photos & Videos
Not fair store
Today I found a mouldy slice of the Coles Gluten Free White Bread, which still has 5 days to expire (today is 05/03/2021 and the "Best Before" date was 10/03/2021). So, I went to Coles store to exchange it or have my money back, but the attendant asked me for the receipt.
Obviously, I didn't keep the receipt. Then, the attendant refused to refund or exchange the product.
I live near the store and I used to go very often.
She didn't refund me or gave me another one. So, I met my girlfriend who was shopping, we came back to the counter and we re...
Yummy, Coles Tropical Snapper fillets
Sounded delicious, looks can, and in this case were definitely deceiving.
$12 for 250 grams of tasteless rubber substitute.
This is by far the worst fish I've ever tasted.
Surely Carp tastes better than this crap.
Terrible customer service
I went to purchase a Lyca top up for two people, the rude staff member Christian gave me the wrong vouchers & would not refund my money. I will never set foot in that uncooperative staff
customer service people are purely Rude Behavior and Bad Attitudes ignorant uneducated people.
In my prospective customers expect a manager to be on their side and apologize on behalf of your company when a product or service is at fault They want to hear the Manager say they’re sorry and acknowledge the inconvenience caused. Coles managers and some customer service people are purely Rude Behavior and Bad Attitudes ignorant uneducated people.
Worst supermarket ever
Clutter on the floor, blocking aisles. Rude staff from store manager down to the guy with a broom. Nothing I needed I stock and no-one was interested in helping me order items. Coles Hamilton is the reason cars were invented, so I could move to another town.
Less than one star .. 'Lobster'
The frozen boxed 'lobster' with garlic butter.. simply is not Lobster/Crayfish.
It is fresh water crawlies maybe kept in orange water. $ 108.70 per kilo. $28 per box.. don't waste your time or money!!
- Coles Supermarkets
- Verified customer
Rude and unhelpful
Due to ill health, I had items to return (from incorrect deliveries) from the past three months. The staff member (and manager) were appalling. I’ve shopped at Coles for over forty years, and if I have an experience like this again, I’ll be done with them. I had receipts, and was more than fair in returning wrong products we won’t use, and a faulty item. I hate to think how much we write-off in their stuff-ups!!! The girl said “so all that is wrong with it, is it won’t work”. What?!? That is a problem, if an item is not fit for purpose!!...! It all took so long and with so much drama, that I had time to google their policy. The girl then said, “but that is not our store’s policy”. I’m sorry, surely Coles Supermarkets are Coles Supermarkets!?!
Not customer user friendly
It appears now, just about every time I aim to bring an issue to their attention "Our policy and procedures with online orders outline" + OHS matters, despite my honesty in returning an item.
Never had a problem like this before.
However, today I gave them BACK an item and stated "Forget about it, I will pay for the product I usually buy myself, and it's in my purchase history if you look" Too hard basket.
As I was going around the shop, customers are lured into buying 2 for $ or you pay FULL price for one.
Cannot find items anymore, the Del...
They know we have little other choice.
15c for a bag that barely lasts a month.... Yeah
Heres news COLES
EVERY PRODUCT SOLD IN AUSTRALIA MUST COMPLY WITH AUSTRALIAN CONSUMER LAW.
That means every 15c bag should be covered under warranty for 12months or LONGER.
If you want to masquerade around pretending your saving the enviroment by profiteering in the sale of plastic bags, then you must HONOUR the Australian Consumer Laws and Rights.
Or make them free.
Stop giving out useless rubbish toys that end up in landfill and bring back the bags idiots.
- Coles Supermarkets
- Verified customer
My children purchased a $100 voucher for Father’s Day accidentally put in garbage still had receipt and number of purchase store manager said can’t replace voucher so they keep money would be good if they gave it to charity not a great result
Glass found in bottle of Italian coles basil pesto
I was Cooking dinner tonight and I found small pieces of glass though the bottle. Thought you might want to know before someone get seriously hurt. Am not impressed at all
Rude staff, poor COVID compliance, dreadful store fit-outs, call centre rubbish. Woolworths every time from now on. Coles are the Telstra of Supermarkets, Woolworths are the Optus. Yes. Product quality is poor and no cheaper than Woolworths. The only thing that is cheaper is their brand (from people to uniforms to store fit-outs, marketing. Just dreadful. I cannot believe so many people shop there. Mind you, I cannot believe Trump is President of the greatest economy and Military in the World so......
Very Unprofessional and Bad service
The employee lied to me and the store manager of Wentworth point refused to exchange and refund.
I bought a box of coffee capsule, when I got home I realized that it is wrong size and it doesn't fit to my coffee machine. So I went back to store customer service, the lady told me to leave the coffee box on counter and go in the store to grab something you want and she will help me to do the exchange. I also told her it was opened but not being used. After I've got some stuff from the store and went back to the same counter. The lady was not ther...
No human and consumer right
Coles refused to refund an overprice “Moccona” instant coffer when I realised Woolworths was selling at $5 cheaper in price, saying refund can only be done if the product was damaged and not when other supermarket selling for a cheaper price, all products are now under their new rules of “unprecedented circumstance law” created by their store, set up from 13 March 2020!!!
They don’t have a courtesy of price match even, they just simply deny customers/consumers right !!
A very unprofessional services supermarket and very rude peoples
I once w...
No refund policy at Coles Surfers Paradise
I attempted to return a faulty item at Coles in Chevron Renaissance at Surfers Paradise and was told they have a no refund policy on items if you change your mind. I said it was faulty - not a change of mind. The attendant disagreed with me repeating I had changed my mind. She refused to give me a refund. One of the same two items was unopened. It was a disappointing experience as I walked away leaving the two useless items on the counter.
- Coles Supermarkets
- Verified customer
Beware “Modify” Online Orders
I placed an order on Tuesday and had up until Wednesday midday to modify for a Thursday delivery. It cost me an added $30.73 plus I lost a $10 coupon code. Total cost of order was $290.00 for two people. Prices change on Wednesday. I did add an extra item on Wednesday am. However modify changes the whole order not just the Wednesday new pricing. And I lost the coupe code which finished on Tuesday night. Apparently there is a warning in small print somewhere. Coles would not refund the added cost. Modify is great as long as the prices s...tay the same. I would never have bought those items were they not on special. I could return them but I have to self isolate on doctors orders. Be warned. Contacting Coles by phone is almost impossible.
Refuse to refund
They refused to refund ice cream after 2 min bought from self checkout . Poor service duty manager does not want to listen and keep saying sorry I can't do .I told them to check camera not even more than 2 min I was still at coles.
Cole's seals inside their 3L milk bottles Has stop this
(Cole's seals inside their 3L milk bottles Has stop this)
Cole's seals inside their 3L milk bottles Has stop this But has not told no one
Why Cole's has not told no one ????
Old el paso regular tortillas
I brought the old el paso tortillas just to find they were all stuck together I called coles and all they said was we can give you a refund it's not good enough I brought the same at woolworths and they gave me a refund and a gift voucher amazing customer service not shopping with coles
Coles Ultra prewash stain remover and Recycled paper towels.
I have been using other brands of stain remover for 30 years but thought I would try the Coles Brand which is significantly cheaper and had the Australian made brand. The simple test with this product is that is does not remove stains Therefore even if it were free I wouldn't take it just to add to the landfill.
This is also my first time of purchasing Coles brand recycled paper. This product is actually a discrace as it literally falls apart as soon as it is wet (which is the whole purpose of paper towel) to dry for and wet spots on the fl...oor. It is especially impossible to dry chicken and fish after washing as the paper just sticks to the food and is very difficult to remove. I will never purchase a Coles brand of anything again. This is the first time I have posted a review but I am sick of returning other Coles brand products I have purchased and verbally complaining as nobody is listening.
Questions & Answers
My husband purchased 2 bottles of Coles tomato paste made in China as I avoid any item of food from China I asked him to take it back and get the tomato paste made in Italy that I always buy it is about $1.30 more and he was told their policy is no returns . He was not asking for a credit just an exchange. This was at Charlestown.
Which coles brand icecream are vegetarian as well as alcohol free
The products for Hong Long Dim Sum Kitchen has never been replenished after 10am during the promotion period. Should not share this in the catalogue since it is always out of stock.
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