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Coles Supermarkets

Coles Supermarkets

2.4 from 1,612 reviews · View Statistics

Reviews

1.6

38 reviews
  • Value for Money
    1.2 (30)
  • Product Quality
    1.2 (29)
  • Return Claim MadeYes (31) · No
  • Customer Service
    1.4 (28)
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Rodrigo

RodrigoSouth East Queensland, QLD

  • 2 reviews

Not fair store

published
Value for Money
Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeYes
Store LocationSurfers Paradise

Yummy, Coles Tropical Snapper fillets

published

Sounded delicious, looks can, and in this case were definitely deceiving.
$12 for 250 grams of tasteless rubber substitute.
This is by far the worst fish I've ever tasted.
Surely Carp tastes better than this crap.

Value for Money
Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeYes
Store LocationMuswellbrook
Omnia

Omnia

  • 2 reviews
  • 2 likes

Terrible customer service

published

I went to purchase a Lyca top up for two people, the rude staff member Christian gave me the wrong vouchers & would not refund my money. I will never set foot in that uncooperative staff

Value for Money
Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeYes
Store LocationCambellfield 3064
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Dashe W.

Dashe W.South East Queensland, QLD

customer service people are purely Rude Behavior and Bad Attitudes ignorant uneducated people.

published

In my prospective customers expect a manager to be on their side and apologize on behalf of your company when a product or service is at fault They want to hear the Manager say they’re sorry and acknowledge the inconvenience caused. Coles managers and some customer service people are purely Rude Behavior and Bad Attitudes ignorant uneducated people.

Value for Money
Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeYes
Store LocationColes Kallangur QLD 4503 2 Nellies Lane, Lilly Brook Shopping Village, Kallangur QLD 4503
Nards Nuggles

Nards NugglesWestern District, VIC

  • 7 reviews

Worst supermarket ever

published

Clutter on the floor, blocking aisles. Rude staff from store manager down to the guy with a broom. Nothing I needed I stock and no-one was interested in helping me order items. Coles Hamilton is the reason cars were invented, so I could move to another town.

Value for Money
Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeYes
Store LocationHamilton Vic
Errol28

Errol28South East Queensland, QLD

  • 2 reviews

Less than one star .. 'Lobster'

published

The frozen boxed 'lobster' with garlic butter.. simply is not Lobster/Crayfish.
It is fresh water crawlies maybe kept in orange water. $ 108.70 per kilo. $28 per box.. don't waste your time or money!!

Value for Money
Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeYes
Store LocationSouthport Qld
Gagingi

GagingiSouth East Queensland, QLD

  • 14 reviews
  • 7 likes

Rude and unhelpful

published
Value for Money
Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeYes
Store LocationColes Carindale
J77

J77Metropolitan Adelaide, SA

  • 25 reviews
  • 38 likes

Not customer user friendly

published
Value for Money
Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeYes
Steve

Steve

  • 26 reviews
  • 39 likes

They know we have little other choice.

published

15c for a bag that barely lasts a month.... Yeah
Heres news COLES
EVERY PRODUCT SOLD IN AUSTRALIA MUST COMPLY WITH AUSTRALIAN CONSUMER LAW.
That means every 15c bag should be covered under warranty for 12months or LONGER.
If you want to masquerade around pretending your saving the enviroment by profiteering in the sale of plastic bags, then you must HONOUR the Australian Consumer Laws and Rights.
Or make them free.
Stop giving out useless rubbish toys that end up in landfill and bring back the bags idiots.

Value for Money
Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeYes
Store LocationChermside
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Aa Jim

Aa JimIllawarra, NSW

Gift Vouchers

published

My children purchased a $100 voucher for Father’s Day accidentally put in garbage still had receipt and number of purchase store manager said can’t replace voucher so they keep money would be good if they gave it to charity not a great result

Value for Money
Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeYes
Store LocationFigtree

Glass found in bottle of Italian coles basil pesto

published

I was Cooking dinner tonight and I found small pieces of glass though the bottle. Thought you might want to know before someone get seriously hurt. Am not impressed at all

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Value for Money
Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeYes
Store LocationAlbany WA
Mark s.

Mark s.Greater Melbourne (Inner), VIC

  • 2 reviews

Dreadful Operation

published

Rude staff, poor COVID compliance, dreadful store fit-outs, call centre rubbish. Woolworths every time from now on. Coles are the Telstra of Supermarkets, Woolworths are the Optus. Yes. Product quality is poor and no cheaper than Woolworths. The only thing that is cheaper is their brand (from people to uniforms to store fit-outs, marketing. Just dreadful. I cannot believe so many people shop there. Mind you, I cannot believe Trump is President of the greatest economy and Military in the World so......

Value for Money
Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeYes
Store LocationOn-line
Loyalty Customer

Loyalty CustomerSydney, NSW

Very Unprofessional and Bad service

published
Incentivised ReviewNo
Return Claim MadeYes
Store LocationWentworth Point, New South Wales
lll0122788

lll0122788

  • 3 reviews
  • 4 likes

No human and consumer right

published
Value for Money
Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeYes
Store LocationDoncaster and boxhill

No refund policy at Coles Surfers Paradise

published

I attempted to return a faulty item at Coles in Chevron Renaissance at Surfers Paradise and was told they have a no refund policy on items if you change your mind. I said it was faulty - not a change of mind. The attendant disagreed with me repeating I had changed my mind. She refused to give me a refund. One of the same two items was unopened. It was a disappointing experience as I walked away leaving the two useless items on the counter.

Value for Money
Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeYes
Store LocationSurfers Paradise
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Sore Neck

Sore NeckGreater Melbourne (Metropolitan), VIC

  • 20 reviews
  • 6 likes

Beware “Modify” Online Orders

published
Value for Money
Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeYes
Store LocationColes Online
Jim

JimSydney, NSW

Refuse to refund

published

They refused to refund ice cream after 2 min bought from self checkout . Poor service duty manager does not want to listen and keep saying sorry I can't do .I told them to check camera not even more than 2 min I was still at coles.

Value for Money
Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeYes
Store LocationHornsby
Paul

PaulSydney, NSW

  • 13 reviews
  • 22 likes

Cole's seals inside their 3L milk bottles Has stop this

published

(Cole's seals inside their 3L milk bottles Has stop this)
Cole's seals inside their 3L milk bottles Has stop this But has not told no one
Why Cole's has not told no one ????

Value for Money
Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeYes
Store LocationNarrabri NSW
Jen

Jen

  • 2 reviews
  • 1 like

Old el paso regular tortillas

published

I brought the old el paso tortillas just to find they were all stuck together I called coles and all they said was we can give you a refund it's not good enough I brought the same at woolworths and they gave me a refund and a gift voucher amazing customer service not shopping with coles

Value for Money
Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeYes
Store LocationStore 7731 parkhill junction
Marea

Marea

  • 2 reviews

Coles Ultra prewash stain remover and Recycled paper towels.

published
Value for Money
Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeYes
Store LocationCarlisle Street Balacla
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Questions & Answers

George T

George Tasked

Coles Supermarkets

My husband purchased 2 bottles of Coles tomato paste made in China as I avoid any item of food from China I asked him to take it back and get the tomato paste made in Italy that I always buy it is about $1.30 more and he was told their policy is no returns . He was not asking for a credit just an exchange. This was at Charlestown.

2 answers
danny
danny

thats right no more returns been like that for a while

scottym1982apps
scottym1982apps

Research and know, its common sense during covid that they dont refund as much, blame filthy disgusting hoarding scum for this

Ash

Ashasked

Coles Supermarkets

Which coles brand icecream are vegetarian as well as alcohol free

1 answer
wingnut
wingnut

have a look at the container

Chong

Chongasked

Coles Supermarkets

The products for Hong Long Dim Sum Kitchen has never been replenished after 10am during the promotion period. Should not share this in the catalogue since it is always out of stock.

No answers

Get an answer from our members and Coles representatives

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