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WHAT A BIG CON
My wife has been collecting point for their knives using flybuys she has enough to get a small knife set but guess what they have nothing and soon it will end and you miss out a BIG CON Coles
Self checkouts not open early
Self checkouts don't open until 8.30 to 9.00am, forcing me to wait in line and have staff handle my items. With COVID 19 I don't want anyone but me handling my items. Supermarket brought in these self checkouts so we should be able to use them at all times, I use gloves when touching the screen for safety. Woolies open them up early.
No longer selling Golden Wok Dim Sims
Can only find the Mini Dim Sims, but I prefer the normal Golden Wok Dim Sims they are better then the Marathon product so why have they disappeared out my local Altona Coles Store.
Terrible customer service
I went to purchase a Lyca top up for two people, the rude staff member Christian gave me the wrong vouchers & would not refund my money. I will never set foot in that uncooperative staff
- Coles Supermarkets
- Verified customer
Always Filthy, Rancid Chicken
Why is the chicken purchased from two Coles stores especially in Perth ALWAYS off and rancid ????
We are so sick of having to return disgusting smelling meat !!!!
Bought the coles 4 leaf salad, I was making a sandwich, pulled a handful out and out came a big moth, almost ate it, but seen its wings flapping. I took photos of it, called them up and they offered me $2 if I still have my receipt.
Charred black overcooked Lilydale hot chicken
Purchased an organic hot chicken at Southport Park. On opening it I noticed it was black and burnt- it was inedible . Rang the store and was told to bring it back with the docket and time of cooking label. No problem- took it in 2 days later and was treated with suspicion! I spend approx $250 a week at Coles and why would I bring back a chicken which I buy every week? -bother to ring up, keep it and wait at the counter to get a refund instead of keeping it if there wasn't a problem with it,Was given a refund but then had the supervisor watch ...me as I checked my own groceries through the self serve which was only because there were queues with only 2 checkouts open. Prefer them to do it anyway. If a customer is loyal to one place they should not be made to feel like a criminal if occasionally they have a problem with a product..Terrible customer service. I have owned retail businesses and service is everything.
Treated with prejudice
I was at your store today at The Glen at about 11am looking at the Taste magazine before deciding to buy. I am a frequent buyer of Taste magazine because I like to join their cook the cover competition. There was a staff there probably refilling some magazines. Without even any greeting she proceeded to tell me to either buy the magazine or to put it back and walk away instead of reading it for free. How extremely rude! Firstly I was not even flipping through the pages to read it, I was looking at the competition page to find out what this iss...ue’s competition is about. Secondly, if customers are not allowed to look inside a magazine before buying, I suggest you wrap every magazine with a plastic cover or put up a sign that says “no looking inside, no reading for free, buy it or put it back and walk away”. Before your staff told me off, I had already decided to buy the magazine so I told her that I was going to buy it. After she told me off, I really did not feel that I should contribute my hard earned money to your company, but I felt if I didn’t buy it, she would just think that she was right about her judgment of me. So I bought it. But that would be my last support of coles. Basically your staff has very poor customer service and has accused me of being a cheap skate trying to read a magazine for free without knowing anything about me. Even if this has happened many times before with other customers, your staff, who represents your company, should not have treated me or anyone with prejudice, discrimination and with a judgmental mindset. I work in retail and take pride in providing excellent customer service to every customer, so this experience is very disappointing and basically ruined my morning during what should be a festive season. I know that my purchase was tiny and that your company rakes in way bigger sales from millions of other customers in Australia, but it would be utterly disappointing if you just care about sales and not pay attention to good customer service as well. As for that staff, if she doesn’t enjoy giving good customer service, then she really should not be in a retail job and maybe her job should be given to someone else who takes pride in giving good customer service and who can do a better job than her. Unfortunately I did not find out this staff’s name.
Older staff ability to interact with customer
Bought some items today toilet rolls and dog biscuits of course didn’t fit in bag instead of asking she grabbed my receipt from machine to see if I had stolen them then made up a lie when I asked her what she was doing. Cannot wait till I see her next time at north lakes central coast.
Where Has Your Product Variety Gone????
Over recent weeks I've noticed a significant reduction in the number and the variety of products available in your Charlestown NSW store. What I have noticed is that you now have a massive area selling cheap, plastic crap that no one wants i.e games, toys, back to school rubbish, Australia Day bogan wear. Basically, as mentioned, cheap, plastic crap. People can purchase these items from $2 shops, BigW, Kmart and Target. Coles... You. Are. A. Supermarket - nothing more.
Coles grass-fed rump steak 9310645319261
Coles grass - fed rump steak was tough to eat and half of it went in the bin, Coles needs a meat inspector to check the meat before selling it to the customers, meat is so expensive
I bought a pint of coles cookies and cream ice cream. I started consuming the pint only to find in my shock and horror a LONG, WHITE, THIN PIECE OF HAIR. My hair is NOT that colour and it was clearly dug far into the ice cream, absolutely disgusting. Do better coles, this unsanitary behaviour is a horrible look on the store and company as a whole.
Christmas prawns couldn't be eaten
My mother bought some prawns on Wednesday for Christmas as she wasn't able to go on the Thursday. She sat down to what was hopefully an enjoyable meal of prawns which she enjoys only to find that she couln't eat them as they had gone off. $30 or so wasted.
customer service people are purely Rude Behavior and Bad Attitudes ignorant uneducated people.
In my prospective customers expect a manager to be on their side and apologize on behalf of your company when a product or service is at fault They want to hear the Manager say they’re sorry and acknowledge the inconvenience caused. Coles managers and some customer service people are purely Rude Behavior and Bad Attitudes ignorant uneducated people.
New self serve pet treats
Absolutely disgusting prices for new self serve dog treats. $6 for 100g that’s $60 a kilo. You can get 6 x 500g bags of Smackos for that. The self serve treats are Over priced and even my dogs wouldn’t eat the 6 thin measly slices of pig trotters (100g) that I purchased for them to try. Your better of buying 3-4kg of sirloin or rump steak for that price. When are dog treats more expensive than premium human meat. Won’t be buying any again and I will recommend the same to everyone. Outrageous humiliating and wrong Coles!
How can Coles justify a 45% increase of longlife skim milk over 6 months
Coles longlife skim milk 1 litre cost $1 for quite some time before panic buying started due to covid 19. In about April it increased to $1.25. Yesterday at Lithgow Coles it was $1.45 following new panic buying.
How can a 45% increase be justified?
Prawns and Lobsters
If I had wanted frozen prawns I would have gone to Aldi and bought a packet. I bought 1kg of supposedly fresh prawns from Coles, Tunstall Square yesterday and the prawns were FROZEN. ... and I mean FROZEN.
They tasted bland and were (lost for words) soggy, so my dog enjoyed his meal. Now when it came to cheap lobsters for Australians - where are they? I too think that this is a strategy by Coles Supermarkets to have customers continually returning for lobsters to no avail so they buy more products. I will in future shop for seafood at Victoria Markets and definitely not Coles supermarkets.
I tried to buy a few lobsters,I went to coles everyday from Wednesday until today and no one there’s .I think it’s a strategy to force the people to go through the shops and no lobster buying something else
WHERE ARE THE WA ROCK LOBSTERS?
I read about Coles buying WA rock lobsters for 20 bucks 2 days ago. Then yesterday there was an online article saying due to over buying there would be a limit of 4. I went onto Coles today and the delibperson said they were sold out? Geez I can guess who over bought as usual. Anyway i bought one from Canada for 17 bucks and it was nice. Dont advertise if you cannot supply. So annoying
Perkii- false advertising
Perkii passion fruit and mango drink does not actually taste or have these ingredients. False and misleading advertising. Why do you sell these?
Questions & Answers
My husband purchased 2 bottles of Coles tomato paste made in China as I avoid any item of food from China I asked him to take it back and get the tomato paste made in Italy that I always buy it is about $1.30 more and he was told their policy is no returns . He was not asking for a credit just an exchange. This was at Charlestown.
Which coles brand icecream are vegetarian as well as alcohol free
The products for Hong Long Dim Sum Kitchen has never been replenished after 10am during the promotion period. Should not share this in the catalogue since it is always out of stock.
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