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Take a photo of the price tag
In the Coles supermarket, I scanned a product at the self-check out point, which displayed a higher price than the one on the shelf. Price check back told me the product price is marching the displayed price. I went back to check myself, only found the price tag had been taken off, and there was no price tag for that product on the shelf. I questioned the staff that someone may take the price tag off the shelf while doing the price checking, and how could he tell me the price for this product is correct if there is no price tag on the shelf? Wi...thout explanation, the staff started to change the price in the system. I went to complain to the services manager about the misconduct about the staff, but he wasn't interested in my complaint, instead, he insulted me by yelling to the staff “ give it to him for free, that's just what he wants.”
Once Again Pricing Is All Over The Place
Afourer mandarins clearly on shelf at $2.20 kg, scanned at $3.50 kg. This is an ongoing problem at Coles Winmalee. Thanks for the free mandarins
Why? Coles lady, stubbornly goes against Coles rules?
Store 4473. 25/8/21. Live long way from Coles. Got home the black grapes visibly bad. Picked out one that looked ok to eat. Spat it out. Ok they were on special. But nevertheless expensive still $8.32. phoned Coles store manager [Name Removed]. His first words were that he happened to be right in front of the black grapes (I'm wondering if other complaints, is he checking another complaint?).
I relierated my age in shopping re covid once a month until I'm fully vaccinated to prevent me from coming back to return grapes etc. Plus 100 klms. ...
Woodlea Coles !!! Vic Everytime I go to purchase egg whites in the carton, there always sold out !! Mind you, there’s 6 cartons in the box and only stock two boxes at one time !!
Click and collect
When trying to collect the order after being advised that it's ready for pick up, upon arrival we where told it was not ready and they couldn't tell us when it would be. We went home to ring Coles only to have to speak to a very junior staff member who seemed to have no idea and had to ask a more senior staff member about every question we asked. This is not the first time but seems to happen every 2nd or 3rd time we try and do a click and collect. This is just not good enough.
Quality drastic drop in BHUJA snacks
BHUJA Snack that I purchased this time is with lots lots lots of peanuts and very few other ingredients. I wouldn’t buy this again if it doesn’t regains it’s previous quality because I felt like I was eating peanuts mix.
Unclean bakery jam doughnuts with hair
Purchased mini jam doughnuts from Coles bakery at Casula Mall 2170. Upon consuming found long dark human hairs kneaded into dough. Obviously no work health and safety or caps worn by staff during food preparation or handling. Disgusting as I emailef the store but have not received an apology or assurance they will improve oh+s standards (I had proof of purchase).
Nambour, the staff are just terrible people, makes me wonder what else they do to your food.
Most of the staff are awful. We prefer a particular local dairys milk (Cooloola), and its at a fair price for milk, about $2.50 a litre. Its the only Jersey milk anyway and I prefer that and we support local dairies and farmers. It matters to us, remember the whole Woolies and Coles crunching farmers to the wall, then blaming customers and adding that 10c tax to their brand cheap milk to appear concerned?
Milk bottles get an expiry every day they bottle it. Coles (and the IGA too) get deliveries of Cooloola Milk maybe twice a week, going off ...the expiry dates thats pretty close anyway. Most weeks, it doesnt matter what day I buy the milk, they only have two dates on them each week. Often Coles is out of it, and I have to go to the IGA 11km away. In fact I no longer bother with Coles and just skip straight to IGA as they rarely dont have it. But sometimes, rarely but at times, they have no stock, so I check Coles. Coles is the local store to me, and Id prefer to just get it there but its just so unreliable. Anyway, it seems the dairy only delivers to this part of the Sunshine Coast region twice a week. Its not daily anyway. So on Sunday the IGA was out, and I checked Coles and they had a single 1 litre. The next day I return to Coles and I ask (not the first time) staff when is best day for that milk. I can just buy more of it at a time if need be but I cant when its often not on shelf, and staff are reluctant to check for anything. So I ask a staff member can they find out whens the best day to buy, when does it come in I dont want to just keep coming in to check. Thats irresponsible during a pandemic, and poor customer service anytime.
Worst Click & Collect experience!
Do not Click & Collect from this Coles.
This was the worst Customer Experience we’ve ever had and unfortunately it relates to this Ramsgate Coles Store as well as their off-shore customer service team.
Our click and collect store personnel was 30 minutes late, despite telling us he would take 5 minutes. This store personnel then came out with only a few bags and indicated that “bags were missing” with no steps taken to identify the missing goods, replace the missing goods, or even to flag it on their system for a refund.
I noticed most of ou...r items were incorrect, we ordered cherries, they gave us red grapes. They also gave us 4 day expired Yoghurt. When we walked in to check, these items were in stock! Multiple items were missing from our order (also in stock in most cases) and we had to call customer services multiple times just to organise a refund (the calls disconnects and they don't call back). They never gave us any confirmation email or anything to indicate we were getting a refund for the missing items but the call was recorded. We waited another week and called back to get the same response.
Tassal salmon TOXIC
Farmed salmon in Tasmania is destroying waterways & polluting oceans. Tassal brand should not be stocked in your supermarket. It is being fed chemical soya fishmeal from overseas & chicken& animal remains which even turns the flesh of salmon grey so they dye it pink. It is Toxic to people & should be stopped immediately. DO NOT EAT THIS Please read a new book buy Richard Flanagan called TOXIC that explains salmon farming industry in Tasmania. Please do the right thing for our environment it is big companies that can stop this. It should not be about money. How can you advertise yourselves as fresh food people!!!!
CLOSURE of Meat dept with butchers. Help
Will now move back to butchers as Coles have put off all their fully trained
Butchers. Why train them up and then let them go?
We bought expensive meat and had great weekly help from the butcher
In Coles no matter which store
Cokes don’t even stay open on reduced trading hours
Coles Ramsgate Beach shut the doors early - advertised as 8:30pm (lockdown reduced hours). Security in the door claim they shot at 8:25pm despite Showing the lady my phone that was before 8:25pm . Coles are taking the profits & increasing prices while reducing service & hours. Sounds like the Banks.
Poor Customer Experience
Have decided to cancel my online Coles Account and transfer future purchases to Woolworths.
Placed an online order on Friday August 20th and at that time the only available delivery slot was Tuesday August 24th at 7-11pm. Four days in itself is not great but I understand it is probably a busy time for all supermarkets so can live with that.
Received an SMS at 6.30pm on August 24th advising delivery not possible due to operational issues. Surprisingly no new time slot was advised but phone number supplied for follow up.
Phoned on August 25th an...
Terrible Coles delivery service
Don't bother. We got a text late at night saying delivery truck had broken down (who knows if this is true). No one attempted to make contact with us to let us know when the order would be rescheduled for. When we chased it the following day, we were told that they can't deliver "due to covid". Um....that is exactly why they deliver, and we have been ordering from Coles regularly throughout lockdowns. After being on hold for thirty minutes we were told that the order cannot be re-delivered "due to covid" but that we could go and pick it up from the store if we wanted.
Crappy customer service, no apology or explanation. Just given the run around basically.
overall ok, but disappointed with Coles Pepperoni Salami
I shop regularly at Coles and Woolies. Overall, ok, but I bought the Coles brand Pepperoni Salami and I was incredibly disappointed: no taste whatsoever; it was pretty well mainly fat; there was very very little meat and totally tasteless. Really disappointed that they would put their name on such a poor quality product. I usually buy pepperoni salami, but first time I have bought the Coles brand. Will not do that again.
Questions & Answers
My husband purchased 2 bottles of Coles tomato paste made in China as I avoid any item of food from China I asked him to take it back and get the tomato paste made in Italy that I always buy it is about $1.30 more and he was told their policy is no returns . He was not asking for a credit just an exchange. This was at Charlestown.
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