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Coles Bakery Apple Crumble needs a new recipe
I ordered my groceries via online for home delivery. Great service - highly recommend if you cannot get out and about. Substitutes are AOK in my profile. I did select a treat for my family being the Coles Bakery Cinnamon Log. It was unavailable and I received the substitute being Coles Bakery Apple Crumble. Maybe not a good choice. It had a funky taste and although it was baked today, the recipe needs tweaking for me to ever have this one again. On a scale of one to 10, the price of $4 was fair (6), the freshness of the product was great (9), ...but the taste (1). Sorry Coles. You will have to work harder on this one. From the first bite it left a horrible aftertaste. If we were not in a lockdown, I would be returning this one back to the store.
frozen blueberries 500g up from $4 to $5, that's an increase of 25%; it gets worse, frozen raspberries 500g up from $4 to $6, that"s an increase of "50%", Aldi 500g all frozen frozen berries 500g $3.69; SHAME on you Coles, the community is experiencing an economic and social crisis, or have you forgotten that.
$10 compensation for $240 worth of damage!!
I was visiting the Brighton Le Sands store a few weeks ago, and when attempting to maneuver around some product that had been stacked in the aisle I knocked over a carton of cans, which spilled everywhere. After I picked them up, they fell once again, thus knocking over the jar of tartare sauce I had rested on the display. That broke splattered all over the store. Now there is a greasy stain on my $240 pair of suede shoes! I contacted Head Office to complain and they offered to send me a gift card as compensation. I didn't expect very much, but...I thought it might be between $25-50. So, you can imagine my shock when I opened the letter to find a gift card worth a whopping $10. This company makes millions of dollars a year, and they can't even be bothered to pretend to care about a loyal customer!
Only in a pinch.
Their red meat always smells and tastes off. I stopped buying it years ago. Fresh produce never seems very good or fresh. Bread isn't bad though. Staff always seem miserable.
Promotions that are not stocked
After almost a month of chasing up their Masterchef promotion to try and find stock I have now been told that they have some at head office but I don’t have enough points.
If you run out of stock please stop allowing us to accumulate points and run special bonus points for items we can never receive.
Have been in contact through messenger with automatic responses.
Click, pay, wait, wait, wait and don't collect
On Tuesday 27 July 2021 I left work early to pick up an order - Click and Collect from Forestville Coles on behalf of my daughter who was in COVID Isolation. After a short wait I was given the order and returned home only to find half the order was missing. We were told to pop back and grab the outstanding items. 45 minutes later I got the items only to return home and find fruit was still missing. Tried the online complaints form without success. Realllly annoying.
Scanners dont work
The scanners at coles dont work.
On check out when your rushing to get out of the store during covid the check out assistants dont allow you to use another scanner if your self checkout machine is playing up.
You have to scan each thing 3 times for it to pick/ weigh the weight.
You forget where you are with the scanning!
There are less check out people to assist your forced to self check out after a hard days work as it is then do their job scanning your stuff !!
No product is marked down will not use them again.
We dont have time to haggle around till you fix your scanners.
Chicken chips from Tasty Food Co.
Bought tasty food co. Chicken chips 1kg. With ciabatta crumb. Very disappointed..all crumb with very, very little chicken. I would never buy this again.
Covid rules don't apply
During Sydney's covid lockdown (July 2021) there's been a rule that only 1 person per household may go out to do the shopping. Coles doesn't worry about this rule. So if you want to shop as a couple or as a family, this is the place to go. You don't even need to check in either.
Yuk, horrible taste
Purchased Taste traders Thai red crackers today. They taste absolutely revolting and I will never buy again nor chance the other flavours.
Quick & easy til I opened the packet.
Have purchased these before but wont ever again..
It smelt so bad and looked not good. The expiry was next year (2022)
- Coles Supermarkets
Coles brand french cheesecake is disgusting taste like poison. My kids and I love cheesecake but that coles brand is revolting.
Leaves a chemical taste in our mouths.
The worst cheesecakes we've ever tasted.
- Coles Supermarkets
It's advertised that on all orders over $100 dollars have free delivery but it's a LIE because I have been charge a delivery fee of $8 which my shopping online for groceries amounted to $168 dollars. I'm disappointed not about the money but the loyalty, I'm a coles shopper...
Terrible customer service Merrylands’s coles
I had bought a product that was expired, this was my error not seeing the date . I called coles Merrylands’s number of times but no answer till 7pm tried for 4 hrs on and off as I wanted to return the product. due to covid return protocol I m. Unsure . I find this very disappointing as number of attempts no calls were answered . Well this product states best before 16/7/21 and I bought it on 15 th so to my knowledge it’s expired. I can’t consume expired food due to health issues and I paid full price.
- Coles Supermarkets
Coles Ipswich Bakery need training in hygiene.
Coles Ipswich handles bread without gloves Same person stacked shelves didn’t wash before moving to bakery to handle our bread
MasterChef Cookware …. Or Cook where???
Like so many other reviews on this promotion we were unable to access any of the cookware products when we visited or rang all Coles stores in the Western and central Brisbane area on 6 July. The display shelves for the promotion were completely empty. We were told they had run out and had no more coming in. One store even said they were going take all the signs down a week before promotion was finished, yet we still got emails from Coles saying to redeem our points and one email even saying they were restocking the cookware to shops. Better te...ll the stores then because today, tried 2 (Mt Ommaney and Jindalee) and they said it was all over without having been restocked. Very clever but dishonest marketing. We have a choice between Woolies, Coles and Aldi where we live and it does make you lean towards Coles to get those extra points. Lesson learned though and won’t be fooled again. ( tried Coles stores at Mt Ommaney, Jindalee, Newmarket, Ashgrove, Petrie Tce, The Gap, Indooroopilly, Moggill, Kenmore and more. None of these stores had any cookware a week before the end of the promotion despite Coles still advertising and asking people to sign up for the promotion).
sorbent toilet paper 16 pack in this weeks catalogue for $6.75 then you said we are sorry these will be not available at the special due to product not available well that's a complete joke as we bought 2 packets at 6am when the special started our store had plenty of stock and they have had plenty of stock all week. I think u jacked up the price because of covid-19 just for profit How disgusting
free delivery promised on the website for more than $100.00 but charging $6.00 for delivery!!
I ordered an online purchase on 11.07.2021!! After selecting items for half an hour for more than $120.00 they promise to deliver without any transportation charge!! Finally, they are asking to pay $ 6.00 for the delivery charge!! It is not at all acceptable!! I cancelled the order immediately!! They promise something but deliver another thing!! what is this?? I am disappointed with coles!!
Supply vs Demand
For a major supermarket chain you DO NOT know how to keep your shelves stocked, don’t give me its to hard, you employee huge amounts of people. Not walking 10 min to not get my items
Master Chef points rip off
Didn’t get MasterChef bonus points; flybuys directed me to store, Marrickville Store advised nothing they could do. A rip off! Hours wasted for nothing!
Flybuys promotions - Master Chet cookware SCAM - Coles Vermont South/Coles in general
The promotion is a SCAM. Time and time again, past similar promotions were all scams. After luring customers into collecting points, Coles is unable to fulfill the promise. I cannot redeem as "sorry, we have ran out of stock". I will not fall for this scam again. Shopping at Aldi next door will save you at least 10% to 15%
Master chef cookwear
Still 10 days to go for promotion to end and they have no stock available , what a joke totally scam to get customers to spend thousands and can’t have full stock to provide. Never coming back again switching to Aldi now . I have 100 credits and all in vain now. Why at the first place you guys stated the campaign if you can’t have enough stock.
WHAT A PROMOTIONAL SCAM
I refer to Coles Masterchef Promotional Pots and Pans. as a flybuys account holder I have partisapated in collecting over 100 credits to get a free casserole pan, spending over $2000 in store, over time. As the promotion runs out soon, I went to our local coles, was informed they had none. I spoke to manager of the store. Answer, we have none, and dont know if we are getting anymore, went to another store, same story. In conclusion, Coles are still promoting something they cannot deliver. Seems their answer is: While stocks last. Anyway, I feel...scammed by Coles, and they have lost me as a loyal customer. I am confident there would be thousands of customers is the same boat as me. Rang Customer Service, what a joke. What are you going to do Coles?
awful outcome on the Master Chef Cook wear, 8 days left on this promotion and no cook wear only to be told there was none left and no more would be coming. I attempted to contact Coles via email, text msg, messenger and numerous phone numbers received not one reply from them, one would think customer service does not exist. Not good enough Coles...you should have stayed with kids tiny shop, your dealing with adults in cook wear
Shocking for their fake failed flybuy bonus on MasterChef Cookware, ending products on saved credits before final date!
Shocking for their fake failed flybuy bonus system on MasterChef Cookware, ending products on saved credits before the final date !!! and unable to provide sensible information about it
Why instead of attracting customers all your promotions are failing??? Plastic toys failed, cookware - very tricky deal with not enough products to cover own rules? Really guys when are you finally start to look after people, community and your customers??? So much fake!!! We are leaving you for Wooly and Aldi, at least no any deals like you doing all the time ....
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