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Coles Supermarkets

Coles Supermarkets

2.4 from 1,732 reviews · View Statistics
See the Best Supermarkets in 2021 as rated by Australians on ProductReview.com.au.
Listing monitored by Coles

Reviews

1.5
43 reviews
  • Value for Money
    1.3 (36)
  • Product Quality
    1.2 (35)
  • Return Claim MadeYes (37) · No
  • Customer Service
    1.5 (34)
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Xylophonens
XylophonensSydney, NSW
  • 4 reviews

Dont shop here

published

I was charged for my groceries of 101 $ twice. I was advised it would be reversed in 24 h. 6 days later i am still chasing them.

Dont shop in Coles Edgecliff.

I will only use other providers in future

Value for Money
1/5
Product Quality
1/5
Customer Service
1/5
Incentivised Review No
Return Claim MadeYes
Store LocationEdgecliff NSW
Bella Powell
Bella PowellAU
  • 6 reviews
  • 12 likes

Manager is hopeless

published

Manager couldn’t be bothered helping me instead passed me over to customer care. Cristina at sanctuary lakes needs to be coached regarding customer service and the importance in listening to your customer .

Value for Money
1/5
Product Quality
1/5
Customer Service
1/5
Incentivised Review No
Return Claim MadeYes
Store LocationSanctuary Lakes

Other Supermarkets

 
 

0.0
(1,234)

Product spoil before expire

published

Eggs are totally spoil be careful of buying eggs . I had Heath issue after using without knowing. Made a complain still waiting

Value for Money
1/5
Product Quality
1/5
Customer Service
3/5
Return Claim MadeYes
Store LocationSpenser street
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Diane M
Diane M
  • 2 reviews
  • 2 likes

No exchange or refund for loyalty program Goods

published

Leanne at Charlestown offered no solution neither did coles customer care.
Too big to care if you ask me.
So, I’ll shop at Woolworths moving forward and prefer them and their loyalty program to Coles.

Value for Money
1/5
Product Quality
1/5
Customer Service
1/5
Incentivised Review No
Return Claim MadeYes
Store LocationCharlestown NSW
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Brendoon
BrendoonPerth, WA
  • 4 reviews
  • 1 like

Given wrong product but no return

published

I asked for a carton of JPS Gold for my mother in law at the counter. The courteous Coles staff member handed me the carton

Unknown to me she gave JPS Menthol. I rang the store the next day upon discovering this and told that no exchange is allowed.

Still in original wrapping and risk is zero for contamination. $239 waste of money so who is at fault?

I used to spend a minimum of $100 +per week but that will be zero after this lack of service or even compassion

Value for Money
1/5
Product Quality
1/5
Customer Service
4/5
Incentivised Review No
Return Claim MadeYes
Store LocationDianella
Rodrigo
RodrigoSouth East Queensland, QLD
  • 2 reviews
  • 1 like

Not fair store

published
Value for Money
1/5
Product Quality
1/5
Customer Service
1/5
Incentivised Review No
Return Claim MadeYes
Store LocationSurfers Paradise

Yummy, Coles Tropical Snapper fillets

published

Sounded delicious, looks can, and in this case were definitely deceiving.
$12 for 250 grams of tasteless rubber substitute.
This is by far the worst fish I've ever tasted.
Surely Carp tastes better than this crap.

Value for Money
1/5
Product Quality
1/5
Customer Service
2/5
Incentivised Review No
Return Claim MadeYes
Store LocationMuswellbrook
Omnia
Omnia
  • 2 reviews
  • 3 likes

Terrible customer service

published

I went to purchase a Lyca top up for two people, the rude staff member Christian gave me the wrong vouchers & would not refund my money. I will never set foot in that uncooperative staff

Value for Money
1/5
Product Quality
1/5
Customer Service
1/5
Incentivised Review No
Return Claim MadeYes
Store LocationCambellfield 3064

Other Supermarkets

 
 

0.0
(1,234)
Dashe W.
Dashe W.South East Queensland, QLD

customer service people are purely Rude Behavior and Bad Attitudes ignorant uneducated people.

published

In my prospective customers expect a manager to be on their side and apologize on behalf of your company when a product or service is at fault They want to hear the Manager say they’re sorry and acknowledge the inconvenience caused. Coles managers and some customer service people are purely Rude Behavior and Bad Attitudes ignorant uneducated people.

Value for Money
1/5
Product Quality
1/5
Customer Service
1/5
Incentivised Review No
Return Claim MadeYes
Store LocationColes Kallangur QLD 4503 2 Nellies Lane, Lilly Brook Shopping Village, Kallangur QLD 4503
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Nards Nuggles
Nards NugglesWestern District, VIC
  • 10 reviews
  • 2 likes

Worst supermarket ever

published

Clutter on the floor, blocking aisles. Rude staff from store manager down to the guy with a broom. Nothing I needed I stock and no-one was interested in helping me order items. Coles Hamilton is the reason cars were invented, so I could move to another town.

Value for Money
1/5
Product Quality
1/5
Customer Service
1/5
Incentivised Review No
Return Claim MadeYes
Store LocationHamilton Vic
Errol28
Errol28South East Queensland, QLD
  • 3 reviews
  • 1 like

Less than one star .. 'Lobster'

published

The frozen boxed 'lobster' with garlic butter.. simply is not Lobster/Crayfish.
It is fresh water crawlies maybe kept in orange water. $ 108.70 per kilo. $28 per box.. don't waste your time or money!!

Value for Money
1/5
Product Quality
1/5
Customer Service
5/5
Incentivised Review No
Return Claim MadeYes
Store LocationSouthport Qld

Other Supermarkets

 
 

0.0
(1,234)
Gagingi
GagingiSouth East Queensland, QLD
  • 14 reviews
  • 7 likes

Rude and unhelpful

published
Value for Money
1/5
Product Quality
1/5
Customer Service
1/5
Incentivised Review No
Return Claim MadeYes
Store LocationColes Carindale
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J77
J77Metropolitan Adelaide, SA
  • 25 reviews
  • 40 likes

Not customer user friendly

published
Value for Money
1/5
Product Quality
1/5
Customer Service
1/5
Incentivised Review No
Return Claim MadeYes
Steve
Steve
  • 26 reviews
  • 52 likes

They know we have little other choice.

published

15c for a bag that barely lasts a month.... Yeah
Heres news COLES
EVERY PRODUCT SOLD IN AUSTRALIA MUST COMPLY WITH AUSTRALIAN CONSUMER LAW.
That means every 15c bag should be covered under warranty for 12months or LONGER.
If you want to masquerade around pretending your saving the enviroment by profiteering in the sale of plastic bags, then you must HONOUR the Australian Consumer Laws and Rights.
Or make them free.
Stop giving out useless rubbish toys that end up in landfill and bring back the bags idiots.

Value for Money
1/5
Product Quality
1/5
Customer Service
1/5
Incentivised Review No
Return Claim MadeYes
Store LocationChermside
Aa Jim
Aa JimIllawarra, NSW

Gift Vouchers

published

My children purchased a $100 voucher for Father’s Day accidentally put in garbage still had receipt and number of purchase store manager said can’t replace voucher so they keep money would be good if they gave it to charity not a great result

Value for Money
1/5
Product Quality
4/5
Customer Service
3/5
Incentivised Review No
Return Claim MadeYes
Store LocationFigtree
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Questions & Answers

Elisy
Elisyasked
Coles Supermarkets

Why dont the scanners work coles revesby

2 answers
sammy
sammy

I was at Coles revesby yesterday And they were working fine when i was there

Elisy
Elisy

Informed coles too

George T
George Tasked
Coles Supermarkets

My husband purchased 2 bottles of Coles tomato paste made in China as I avoid any item of food from China I asked him to take it back and get the tomato paste made in Italy that I always buy it is about $1.30 more and he was told their policy is no returns . He was not asking for a credit just an exchange. This was at Charlestown.

2 answers
danny
danny

thats right no more returns been like that for a while

scottym1982apps
scottym1982apps

Research and know, its common sense during covid that they dont refund as much, blame filthy disgusting hoarding scum for this

Ash
Ashasked
Coles Supermarkets

Which coles brand icecream are vegetarian as well as alcohol free

1 answer
wingnut
wingnut

have a look at the container

See all Coles Supermarkets questions

Get an answer from our members and Coles representatives

Coles Supermarkets

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