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Coles Supermarkets

Coles Supermarkets

2.4 from 1,708 reviews · View Statistics
See the Best Supermarkets in 2021 as rated by Australians on ProductReview.com.au.
Listing monitored by Coles

Reviews

  • Value for Money
    2.3 (424)
  • Product Quality
    2.4 (422)
  • Return Claim MadeYes (38) · No (434)
  • Customer Service
    2.5 (392)
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Click and collect

published

When trying to collect the order after being advised that it's ready for pick up, upon arrival we where told it was not ready and they couldn't tell us when it would be. We went home to ring Coles only to have to speak to a very junior staff member who seemed to have no idea and had to ask a more senior staff member about every question we asked. This is not the first time but seems to happen every 2nd or 3rd time we try and do a click and collect. This is just not good enough.

Incentivised Review No
Store LocationNorth Richmond, NSW
Pragya
PragyaCanberra Central 2601, ACT

Quality drastic drop in BHUJA snacks

published

BHUJA Snack that I purchased this time is with lots lots lots of peanuts and very few other ingredients. I wouldn’t buy this again if it doesn’t regains it’s previous quality because I felt like I was eating peanuts mix.
Thanks

Product Quality
1/5
Incentivised Review No

Other Supermarkets

 
 

0.0
(1,234)
Bella
BellaSydney, NSW
  • 26 reviews
  • 28 likes

Unclean bakery jam doughnuts with hair

published

Purchased mini jam doughnuts from Coles bakery at Casula Mall 2170. Upon consuming found long dark human hairs kneaded into dough. Obviously no work health and safety or caps worn by staff during food preparation or handling. Disgusting as I emailef the store but have not received an apology or assurance they will improve oh+s standards (I had proof of purchase).

Value for Money
1/5
Product Quality
1/5
Gary
GarySouth East Queensland, QLD
  • 7 reviews
  • 7 likes

Nambour, the staff are just terrible people, makes me wonder what else they do to your food.

published
Incentivised Review No
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Jeffery O.
Jeffery O.Sydney, NSW

Worst Click & Collect experience!

published
Value for Money
2/5
Product Quality
2/5
debbie gordon
debbie gordonRichmond-Tweed, NSW
  • 3 reviews
  • 2 likes

Tassal salmon TOXIC

published

Farmed salmon in Tasmania is destroying waterways & polluting oceans. Tassal brand should not be stocked in your supermarket. It is being fed chemical soya fishmeal from overseas & chicken& animal remains which even turns the flesh of salmon grey so they dye it pink. It is Toxic to people & should be stopped immediately. DO NOT EAT THIS Please read a new book buy Richard Flanagan called TOXIC that explains salmon farming industry in Tasmania. Please do the right thing for our environment it is big companies that can stop this. It should not be about money. How can you advertise yourselves as fresh food people!!!!

Value for Money
1/5
Product Quality
1/5
Dee ribi
Dee ribiMelbourne
  • 2 reviews
  • 1 like

CLOSURE of Meat dept with butchers. Help

published

Will now move back to butchers as Coles have put off all their fully trained
Butchers. Why train them up and then let them go?
We bought expensive meat and had great weekly help from the butcher
In Coles no matter which store

Customer Service
1/5
Incentivised Review No
Store LocationParkhill shopping centre Berwick or Fountain Gate
Justin
JustinSydney, NSW
  • 2 reviews
  • 2 likes

Cokes don’t even stay open on reduced trading hours

published

Coles Ramsgate Beach shut the doors early - advertised as 8:30pm (lockdown reduced hours). Security in the door claim they shot at 8:25pm despite Showing the lady my phone that was before 8:25pm . Coles are taking the profits & increasing prices while reducing service & hours. Sounds like the Banks.

Customer Service
1/5
Incentivised Review No
Store LocationRamsgate Beach

Other Supermarkets

 
 

0.0
(1,234)

Poor Customer Experience

published
Customer Service
1/5
Incentivised Review No
Return Claim MadeNo
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aami_car
aami_carSydney, NSW
  • 2 reviews
  • 1 like

Terrible Coles delivery service

published

Don't bother. We got a text late at night saying delivery truck had broken down (who knows if this is true). No one attempted to make contact with us to let us know when the order would be rescheduled for. When we chased it the following day, we were told that they can't deliver "due to covid". Um....that is exactly why they deliver, and we have been ordering from Coles regularly throughout lockdowns. After being on hold for thirty minutes we were told that the order cannot be re-delivered "due to covid" but that we could go and pick it up from the store if we wanted.
Crappy customer service, no apology or explanation. Just given the run around basically.

Incentivised Review No
matthew
matthewPerth, WA
  • 4 reviews
  • 1 like

Close to expired meats.

published
Customer Service
1/5
Incentivised Review No

Other Supermarkets

 
 

0.0
(1,234)
Mikael Wagner
Mikael WagnerGreater Melbourne (Metropolitan), VIC

Disappointed with the lack of Good Marketing, Concern or Customer Services

published
Value for Money
3/5
Product Quality
3/5
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cairns mum
cairns mumFar North Queensland, QLD
  • 4 reviews
  • 6 likes

Coles Bakery Apple Crumble needs a new recipe

published
Value for Money
4/5
Product Quality
4/5

frozen berries

published

frozen blueberries 500g up from $4 to $5, that's an increase of 25%; it gets worse, frozen raspberries 500g up from $4 to $6, that"s an increase of "50%", Aldi 500g all frozen frozen berries 500g $3.69; SHAME on you Coles, the community is experiencing an economic and social crisis, or have you forgotten that.

Incentivised Review No
My Thoughts.
My Thoughts.
  • 93 reviews
  • 45 likes

Coles Fan

published

Coles is my favourite store for groceries,they are noticeably cheaper than other supermarkets on a lot of products.
Their gluten free range of biscuits and treats is varied and there is always something new.
Their own brand gluten free pies are superior to all others that I have tried.
At my Coles they always have a lot of people manning the checkouts,I have never felt obligated to use the self serve… the aisles are wide and easy to get around quickly.
At times I have to shop online and have found the website incredibly easy to use.

Value for Money
5/5
Product Quality
5/5
Page 1 of 10
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Questions & Answers

Elisy
Elisyasked
Coles Supermarkets

Why dont the scanners work coles revesby

2 answers
sammy
sammy

I was at Coles revesby yesterday And they were working fine when i was there

Elisy
Elisy

Informed coles too

George T
George Tasked
Coles Supermarkets

My husband purchased 2 bottles of Coles tomato paste made in China as I avoid any item of food from China I asked him to take it back and get the tomato paste made in Italy that I always buy it is about $1.30 more and he was told their policy is no returns . He was not asking for a credit just an exchange. This was at Charlestown.

2 answers
danny
danny

thats right no more returns been like that for a while

scottym1982apps
scottym1982apps

Research and know, its common sense during covid that they dont refund as much, blame filthy disgusting hoarding scum for this

Ash
Ashasked
Coles Supermarkets

Which coles brand icecream are vegetarian as well as alcohol free

1 answer
wingnut
wingnut

have a look at the container

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Coles Supermarkets

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