Reviewer Photos & Videos
Bought two pork chops from Coles Forster 24/09/21 they have been frozen blood should come out of meat when you cook it. not water. They have no taste. I will never buy any more meat from coles and please do not tell me it was they way I cooked them. I have been cooking for over 60 years Barbara lagos
Once Again Pricing Is All Over The Place
Afourer mandarins clearly on shelf at $2.20 kg, scanned at $3.50 kg. This is an ongoing problem at Coles Winmalee. Thanks for the free mandarins. Wonder what it will be next week
Woodlea Coles !!! Vic Everytime I go to purchase egg whites in the carton, there always sold out !! Mind you, there’s 6 cartons in the box and only stock two boxes at one time !!
Quality drastic drop in BHUJA snacks
BHUJA Snack that I purchased this time is with lots lots lots of peanuts and very few other ingredients. I wouldn’t buy this again if it doesn’t regains it’s previous quality because I felt like I was eating peanuts mix.
Unclean bakery jam doughnuts with hair
Purchased mini jam doughnuts from Coles bakery at Casula Mall 2170. Upon consuming found long dark human hairs kneaded into dough. Obviously no work health and safety or caps worn by staff during food preparation or handling. Disgusting as I emailef the store but have not received an apology or assurance they will improve oh+s standards (I had proof of purchase).
Tassal salmon TOXIC
Farmed salmon in Tasmania is destroying waterways & polluting oceans. Tassal brand should not be stocked in your supermarket. It is being fed chemical soya fishmeal from overseas & chicken& animal remains which even turns the flesh of salmon grey so they dye it pink. It is Toxic to people & should be stopped immediately. DO NOT EAT THIS Please read a new book buy Richard Flanagan called TOXIC that explains salmon farming industry in Tasmania. Please do the right thing for our environment it is big companies that can stop this. It should not be about money. How can you advertise yourselves as fresh food people!!!!
Poor Customer Experience
Have decided to cancel my online Coles Account and transfer future purchases to Woolworths.
Placed an online order on Friday August 20th and at that time the only available delivery slot was Tuesday August 24th at 7-11pm. Four days in itself is not great but I understand it is probably a busy time for all supermarkets so can live with that.
Received an SMS at 6.30pm on August 24th advising delivery not possible due to operational issues. Surprisingly no new time slot was advised but phone number supplied for follow up.
Phoned on August 25th an...
- Coles Supermarkets
Close to expired meats.
This has happened several times now, you think I would learn but just don't expect it with such a big company like coles, I don't know if it is a local store thing or a general way of doing things, but I am constantly getting done with buying full price meat for the week, but several times especially with beef and lamb I have gotten home to realise the full price meat is actually a day off expiry and most of it has to end up going in the bin. This has happened more times than I care to mention from the Clarkson in W.A. I have chicken and salmon...that has a longer expirey than Gravy beef, lamb and pork that I paid full price for, all of it litually expires the day after purchase. so thanks again coles, in a time that people are doing it hard it is good to see that this store is on the ball with ripping ppl off. I also messaged the coles team with a reply of, the butchers of the store call the shots and too bad so sad attitude, so don't expect any type of help letting the main franchise know either lol
Disappointed with the lack of Good Marketing, Concern or Customer Services
Almost 3 weeks ago while shopping in the Coles Supermarket in Williamstown, VIC, I was surprised and rather shocked to see the number of people that were entering the store and shopping without checking in with the QR code and walking around the store not wearing a mask. Besides staff people working hard, there was no one available to chat with to voice a concern. After chatting with several customers it was clear to me that something needed to be done to protect customers from those who obviously don't care about the health of others. It's not...the responsibility of staff members to monitor people at the the risk of being punched in the face. A few months ago a shopper said to a young man that he should be wearing a mask. She ended on the floor after he punched her in the face and ran out of the store. Two weeks ago I decided to send a note to Coles to inquire if they had considered hiring a security person to make sure that safety rules are being followed by all shoppers entering the store. It's an easy process of scanning the QR code and wearing a mask, or the right to stay home and not shop. To my surprise, no response. I wrote another inquiry a week ago and still no response, except a computer message that says, message was received and someone will get back to you in 24 to 48 hours. Well, that's a lie. I am disappointed if this is the way business is conducted on the top level. It says a lot about their marketing and lack of interest in customers. As a result, I no longer have interest in shopping at an unsafe establishment that cares nothing about their customers or inquiries. Obviously, the corporate leaders don't shop at Coles or visit the local staff. If you have had negative experiences with Coles, please write a review of their services -- try reaching out to them, not that it will do any good and start telling everyone what a horrible establishment it is until they are ready to take action in caring about customers instead of only about making money. Maybe they will care more when all the customers are sick with COVID and dead and there will be no profit to make. I am disgusted if this is the way management operates. Spread the word, let's make them do the right thing in protecting the customers.
Coles Bakery Apple Crumble needs a new recipe
I ordered my groceries via online for home delivery. Great service - highly recommend if you cannot get out and about. Substitutes are AOK in my profile. I did select a treat for my family being the Coles Bakery Cinnamon Log. It was unavailable and I received the substitute being Coles Bakery Apple Crumble. Maybe not a good choice. It had a funky taste and although it was baked today, the recipe needs tweaking for me to ever have this one again. On a scale of one to 10, the price of $4 was fair (6), the freshness of the product was great (9), ...but the taste (1). Sorry Coles. You will have to work harder on this one. From the first bite it left a horrible aftertaste. If we were not in a lockdown, I would be returning this one back to the store.
$10 compensation for $240 worth of damage!!
I was visiting the Brighton Le Sands store a few weeks ago, and when attempting to maneuver around some product that had been stacked in the aisle I knocked over a carton of cans, which spilled everywhere. After I picked them up, they fell once again, thus knocking over the jar of tartare sauce I had rested on the display. That broke splattered all over the store. Now there is a greasy stain on my $240 pair of suede shoes! I contacted Head Office to complain and they offered to send me a gift card as compensation. I didn't expect very much, but...I thought it might be between $25-50. So, you can imagine my shock when I opened the letter to find a gift card worth a whopping $10. This company makes millions of dollars a year, and they can't even be bothered to pretend to care about a loyal customer!
Promotions that are not stocked
After almost a month of chasing up their Masterchef promotion to try and find stock I have now been told that they have some at head office but I don’t have enough points.
If you run out of stock please stop allowing us to accumulate points and run special bonus points for items we can never receive.
Have been in contact through messenger with automatic responses.
Click, pay, wait, wait, wait and don't collect
On Tuesday 27 July 2021 I left work early to pick up an order - Click and Collect from Forestville Coles on behalf of my daughter who was in COVID Isolation. After a short wait I was given the order and returned home only to find half the order was missing. We were told to pop back and grab the outstanding items. 45 minutes later I got the items only to return home and find fruit was still missing. Tried the online complaints form without success. Realllly annoying.
Scanners dont work
The scanners at coles dont work.
On check out when your rushing to get out of the store during covid the check out assistants dont allow you to use another scanner if your self checkout machine is playing up.
You have to scan each thing 3 times for it to pick/ weigh the weight.
You forget where you are with the scanning!
There are less check out people to assist your forced to self check out after a hard days work as it is then do their job scanning your stuff !!
No product is marked down will not use them again.
We dont have time to haggle around till you fix your scanners.
Covid rules don't apply
During Sydney's covid lockdown (July 2021) there's been a rule that only 1 person per household may go out to do the shopping. Coles doesn't worry about this rule. So if you want to shop as a couple or as a family, this is the place to go. You don't even need to check in either.
Questions & Answers
My husband purchased 2 bottles of Coles tomato paste made in China as I avoid any item of food from China I asked him to take it back and get the tomato paste made in Italy that I always buy it is about $1.30 more and he was told their policy is no returns . He was not asking for a credit just an exchange. This was at Charlestown.
Get an answer from our members and Coles representatives
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.