Reviewer Photos & Videos
New checkout arrangement
Coles has recently changed layout of checkout, so all the groceries are pushed down and so you are frantically trying to put groceries in bag and it piles up, plus what happened to checkout people helping out groceries in bag
Of all the brands of Tuna on the shelves - NONE are AUSTRALIAN!! Why??? Please stock Safcol Tuna at Banora Central as other Coles supermarkets do.
It's why I shop at Woolworths
I don't believe in letting "points" rule my life. I shop mostly using Woolworth rewards; it comes as a pleasant surprise when I am asked if I want to redeem the $10 I have accumulated. A million percent more pleasant that the 20 minutes I just spent on line before finally redeeming some the Coles wretched Fly Buys I accumulated over the last two years. T'was compromised by them having two separate email addresses for me, one of them defunct 10 years ago. To change this I have to "pair my app". I have a senior citizens' phone. What's an ap...p? Perhaps I could suggest a return to the old way of asking at checkout about redeeming, BUT, who do I suggest it to? Perhaps the genius who labels an isle BAKING when there is no flour or baking powder (utensils yes, but these are for COOKING.) 'bet the manager is a man, probably the same man who ordered 108 pairs of nutcrackers and no butter curlers for Christmas. I suppose I could front up to the reception desk but all they will do is shove a suggestion card on me and tell me to go on line. In other words, I do the work. Coles drips with hostility towards pensioners like me. So many of us hate being channeled to computers; and all those yellow "2 for $X" offers are no good to us, sitting on our lonesomes, trying to eat two avocados, two packs of herbs or, god help me, 2 Toblerones. Time to step out from behind the office keyboards chaps and walk the floor. If you have the courage.
Concerned long term customer
I have been a loyal Cole’s customer for the last twenty years and all in all I have been happy with every shopping experience I’ve had.
However this year in particular I have noticed price hikes in almost every item I buy. I easily notice it because I buy the same items every week. In the last fortnight I noticed again significant price rise. Well I now have had enough I decided to shop at Aldi today and found similar items cheaper. I also stopped buying meat from Coles the meat is not only expensive but also of sud-standard quality. The last...time (6 months ago) I bought meat it was inedible. In conclusion it doesn’t pay to be loyal especially when in bad times Coles is gouging customers and selling sub-standard meat at high prices. Disappointed customer
Incorrect price when scanning
Have you ever scanned an item and the amount charged is less than the ticket price? I think not. Have you scanned an item on special and be charged the normal ticket price? Multiple times. This happens WAY too often for it to be a mistake. Coles are a bunch of frauds. The item should be given free if it scans at the incorrect price.
Your / coles branded cat food
I recently purchased coles branded cat food, this product several varieties seemed good value till I gave it to the outdoor cats we have, they would not touch it, so I thought I will give it to the stray cats at the cemetary across the road,guess what, not even the stray cats would eat this food ,say no more,I think you need to take a look at this as my cats opinion counts,I've seen the strays eat garbage, but not your catfood, very disappointed
I am not impressed with Coles.
I find that my local Coles at Morisset is often without products I want. Last week it was Coles chocolate bavarian.They seem to have cancelled Liddells skim milk altogether. I find it better to shop at Woolworths where the products I want are always there and anyway Woolworths chocolate bavarian tastes richer.
My shopping experience
I like going to Coles supermarket shopping store is very clean and layout is good and they have a good range of items, staff are very nice to deal with, would like too see better quality fruit and veg and more fresh. Its often hard to get items on special that are not near use by date, also some items specials do not show up on store dockets, this has happened many times to me, so please check your dockets in store, good to see Coles meat section getting vacuum sealed meat packs in bulk, I like some Coles branded products but not many, love Nor...co milk they have it's like the old school creamy ones, Coles breakfast cereal is good too, I don't do also stores any more shops are too small and not a good range of items, I don't do IGA anymore as their shops are too small and IGA stores vary too much, some IGA are cheap and some are way too expensive, Woolworths have seemed to drop the ball abit and I don't do Woolworths anymore, Coles is where it's at now and they are doing very good cleaning during covid, store is more spaced out to stop covid and they have screens up, cheers
A supposedly authentic chef inspired moussaka without any potato
Picked this up in a hurry. Didn’t think I’d have to check the ingredients. I’ve never had a Moussaka without potatoes! I’ve travelled to Greece many times & never had a Moussaka without sliced potatoes in it. It says chef inspired - what chef? Someone who’s never made Moussaka before. Very disappointing. Come on Coles get it together!
12 BERRIES IN PLASTIC PUNNET
Donnybrook Berries - 12 off berries in a PLASTIC PUNNET. 4 PLASTIC punnets for 48 berries is $ 5.-
Would be nice if Coles could arrange large open boxes to select strawberries.
We want much less plastic packaging in the fruit and vegetable section please
- Coles Supermarkets
- Verified customer
Coles Concord NSW
Smaller shop but has most of the groceries. The counter staff are helpful. Receipt is clear and includes how much I saved. Have BBQ chickens. Watch out for specials that are not listed in the catalog, I found yellow tags (with discounted prices on some nuts).
Congested entrance, too close to registers. Not all staff and customers wearing masks. No phone reception inside. Limited parking (which the non-shoppers also use).
Not for kids promotional booklets
Checkout booklets are not for children.
Children are Innocent & sensitive to bad things. Promoting evil with design and the character used to communicate. Shame on Coles for supporting this. Stop propaganda. Protect children's innocence!
Coles Thin Beef Sausages
Something has happened to the Coles thin beef sausages. I have bought literally hundreds of bulk packs over the years, but now, they split, burn and obviously something has changed.
I have asked the question of Coles, but have not received an answer.
I will post if Coles responds or when I find a product that replaces this basic.
Coles should be embarrassed as a Australia Company when it cannot even make sausages right! Perhaps the question is to ask if they were getting imported from China, and now with Covid, it's too hard to import them.
Empty shelves, Covid-unsafe
Coles Gawler had only half of what i need, yet other chains have full shelves. Only small entry point has the security person in the middle, so is hard to keep safe separation on entry.
Convenient, but expensive
Coles is dearer than Woolies / Aldi, also not as fresh, but I live next door to Coles so I only go for the convenience, staff are in their own little world, not helpful, don't know anything.
Best shop for groceries
This is the best shop for groceries. Have been always buying grocery from coles for the last 7 years. Easy to locate products. Will always prefer over other shops in Australia
The reviewer stated that an incentive was offered for this review
Coles Supermarket has just canceled its 'Change of Mind' Return Policy quoting people returning products they overstocked because of the Covid19 panic buy. Coles is a hypocrite, claiming to help unemployment in this Covid19 crisis. It's just a business, not a good corporate citizen. In fact, it's not without hassles for customers to return products, and returns are only a small minority. These businesses benefit more from Impulsive buy than the small trouble of receiving Returns. People should diversify their shopping! They should (i) follow...Woolworth and Myers which retains their 30 days Return Policy or (ii) at least display a prominent 'No Return' notice at their entrances. Today 13 May, I received a reply from Cole's Customer Service quoting that 'No Return Policy' is printed on the Sales Docket (i.e. after sale), that there is a 'No Return Policy' display on the Service Desk (not on the shelves or entrance) and statement on its website which I believe any reasonable man would concur that these initiatives are no 'Fore-warnings' or 'genuine notices' of this change of policy.
After shopping with Coles for years I decided to trial Woolworths online & couldn’t believe the price difference, both stores are in the same town & these price differences can add up to A LOT. Today I decided to shop at Coles again & my bill was $100 more!!
Only supermarket in town
Found the staff are really helpful especially now during the virus slowdown. Shelf stock is limited but enough to survive on, you can see the variety once you go into a bigger store.
Self checkouts the worst of the supermarkets, "stone baked" bakeries the best of the supermarkets
- Stores with the "stone baked" sourdough bakery products. Finally some bread that's worth eating unlike the usual boring-white-bread-only culprits of Woolworths, Bakers Delight, Brumby's, etc.
- Logical floor layouts (pantry "basic" items grouped together followed by pantry "junk food" items grouped together followed by laundry items grouped together, etc).
- Self checkout experience is frustrating due to the requirement to weigh each item scanned (Woolworths doesn't have this problem). For smaller convenience/city stores I'd rather shop at Woolworths if available nearby for this reason alone.
- EFPTOS cash out limits at self checkouts are capped too low (Woolworths is better).
- Coin operated trolleys.
Questions & Answers
My husband purchased 2 bottles of Coles tomato paste made in China as I avoid any item of food from China I asked him to take it back and get the tomato paste made in Italy that I always buy it is about $1.30 more and he was told their policy is no returns . He was not asking for a credit just an exchange. This was at Charlestown.
Which coles brand icecream are vegetarian as well as alcohol free
The products for Hong Long Dim Sum Kitchen has never been replenished after 10am during the promotion period. Should not share this in the catalogue since it is always out of stock.
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