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Coles Supermarkets

Coles Supermarkets

2.4 from 1,592 reviews · View Statistics

Reviews

  • Value for Money
    2.7 (28)
  • Product Quality
    2.8 (28)
  • Return Claim MadeYes (1) · No (27)
  • Customer Service
    3.3 (24)
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Sar

SarPerth, WA

New checkout arrangement

published

Coles has recently changed layout of checkout, so all the groceries are pushed down and so you are frantically trying to put groceries in bag and it piles up, plus what happened to checkout people helping out groceries in bag

Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationBanksia grove
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Michael C

Michael CRichmond-Tweed, NSW

  • 2 reviews

Australian made

published

Of all the brands of Tuna on the shelves - NONE are AUSTRALIAN!! Why??? Please stock Safcol Tuna at Banora Central as other Coles supermarkets do.

Incentivised ReviewNo
The Mekon

The MekonSydney Surrounds, NSW

  • 2 reviews

It's why I shop at Woolworths

published
Value for Money
Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationKatoomba and Lithgow
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Concerned long term customer

published
Value for Money
Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
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Incorrect price when scanning

published

Have you ever scanned an item and the amount charged is less than the ticket price? I think not. Have you scanned an item on special and be charged the normal ticket price? Multiple times. This happens WAY too often for it to be a mistake. Coles are a bunch of frauds. The item should be given free if it scans at the incorrect price.

Value for Money
Product Quality
Incentivised ReviewNo
Return Claim MadeNo
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Ian B.

Ian B.Sydney, NSW

Your / coles branded cat food

published

I recently purchased coles branded cat food, this product several varieties seemed good value till I gave it to the outdoor cats we have, they would not touch it, so I thought I will give it to the stray cats at the cemetary across the road,guess what, not even the stray cats would eat this food ,say no more,I think you need to take a look at this as my cats opinion counts,I've seen the strays eat garbage, but not your catfood, very disappointed

Value for Money
Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store Locationliverpool
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Milly02

Milly02Hunter Region, NSW

  • 23 reviews
  • 8 likes

I am not impressed with Coles.

published

I find that my local Coles at Morisset is often without products I want. Last week it was Coles chocolate bavarian.They seem to have cancelled Liddells skim milk altogether. I find it better to shop at Woolworths where the products I want are always there and anyway Woolworths chocolate bavarian tastes richer.

Value for Money
Product Quality
Incentivised ReviewNo
Return Claim MadeNo
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Michael

MichaelSydney, NSW

  • 4 reviews
  • 3 likes

My shopping experience

published
Emma F.

Emma F.South West, WA

A supposedly authentic chef inspired moussaka without any potato

published

Picked this up in a hurry. Didn’t think I’d have to check the ingredients. I’ve never had a Moussaka without potatoes! I’ve travelled to Greece many times & never had a Moussaka without sliced potatoes in it. It says chef inspired - what chef? Someone who’s never made Moussaka before. Very disappointing. Come on Coles get it together!

Value for Money
Product Quality
Incentivised ReviewNo
Return Claim MadeNo
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inside story

inside storySouth East Queensland, QLD

  • 11 reviews
  • 11 likes

12 BERRIES IN PLASTIC PUNNET

published

Donnybrook Berries - 12 off berries in a PLASTIC PUNNET. 4 PLASTIC punnets for 48 berries is $ 5.-
Would be nice if Coles could arrange large open boxes to select strawberries.
We want much less plastic packaging in the fruit and vegetable section please

Value for Money
Product Quality
Customer Service
Incentivised ReviewNo
Store Locationpacific fair
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Reviewer R.

Reviewer R.

  • 7 reviews
  • 6 likes

Coles Concord NSW

published

Smaller shop but has most of the groceries. The counter staff are helpful. Receipt is clear and includes how much I saved. Have BBQ chickens. Watch out for specials that are not listed in the catalog, I found yellow tags (with discounted prices on some nuts).

Congested entrance, too close to registers. Not all staff and customers wearing masks. No phone reception inside. Limited parking (which the non-shoppers also use).

Value for Money
Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationConcord NSW
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Not for kids promotional booklets

published

Checkout booklets are not for children.
Children are Innocent & sensitive to bad things. Promoting evil with design and the character used to communicate. Shame on Coles for supporting this. Stop propaganda. Protect children's innocence!

Incentivised ReviewNo
Andrew

AndrewPerth, WA

Coles Thin Beef Sausages

published

Something has happened to the Coles thin beef sausages. I have bought literally hundreds of bulk packs over the years, but now, they split, burn and obviously something has changed.

I have asked the question of Coles, but have not received an answer.
I will post if Coles responds or when I find a product that replaces this basic.

Coles should be embarrassed as a Australia Company when it cannot even make sausages right! Perhaps the question is to ask if they were getting imported from China, and now with Covid, it's too hard to import them.

Value for Money
Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationMundaring WA
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Paul

PaulMetropolitan Adelaide, SA

Empty shelves, Covid-unsafe

published

Coles Gawler had only half of what i need, yet other chains have full shelves. Only small entry point has the security person in the middle, so is hard to keep safe separation on entry.

Value for Money
Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store Locationgawler SA
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CHRIS

CHRIS

  • 8 reviews
  • 5 likes

Convenient, but expensive

published

Coles is dearer than Woolies / Aldi, also not as fresh, but I live next door to Coles so I only go for the convenience, staff are in their own little world, not helpful, don't know anything.

Value for Money
Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationUMINA BEACH NSW 2257
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Harpreet K.

Harpreet K.Greater Melbourne (Outer), VIC

  • 2 reviews

Best shop for groceries

published

This is the best shop for groceries. Have been always buying grocery from coles for the last 7 years. Easy to locate products. Will always prefer over other shops in Australia

The reviewer stated that an incentive was offered for this review

Sam G.

Sam G.

  • 4 reviews
  • 1 like

Return Policy

published
Value for Money
Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeYes
Store LocationPyrmont
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Jo77

Jo77Kimberley, WA

  • 8 reviews
  • 5 likes

Too expensive

published

After shopping with Coles for years I decided to trial Woolworths online & couldn’t believe the price difference, both stores are in the same town & these price differences can add up to A LOT. Today I decided to shop at Coles again & my bill was $100 more!!

Value for Money
Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationBroome
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Gary

GaryPilbara, WA

  • 6 reviews

Only supermarket in town

published

Found the staff are really helpful especially now during the virus slowdown. Shelf stock is limited but enough to survive on, you can see the variety once you go into a bigger store.

Value for Money
Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationTom Price WA
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Dave

Dave

  • 14 reviews

Self checkouts the worst of the supermarkets, "stone baked" bakeries the best of the supermarkets

published

Positives:
- Stores with the "stone baked" sourdough bakery products. Finally some bread that's worth eating unlike the usual boring-white-bread-only culprits of Woolworths, Bakers Delight, Brumby's, etc.
- Logical floor layouts (pantry "basic" items grouped together followed by pantry "junk food" items grouped together followed by laundry items grouped together, etc).

Negatives:
- Self checkout experience is frustrating due to the requirement to weigh each item scanned (Woolworths doesn't have this problem). For smaller convenience/city stores I'd rather shop at Woolworths if available nearby for this reason alone.
- EFPTOS cash out limits at self checkouts are capped too low (Woolworths is better).
- Coin operated trolleys.

Value for Money
Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
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Questions & Answers

George T

George Tasked

Coles Supermarkets

My husband purchased 2 bottles of Coles tomato paste made in China as I avoid any item of food from China I asked him to take it back and get the tomato paste made in Italy that I always buy it is about $1.30 more and he was told their policy is no returns . He was not asking for a credit just an exchange. This was at Charlestown.

1 answer
danny
danny

thats right no more returns been like that for a while

Ash

Ashasked

Coles Supermarkets

Which coles brand icecream are vegetarian as well as alcohol free

1 answer
wingnut
wingnut

have a look at the container

Chong

Chongasked

Coles Supermarkets

The products for Hong Long Dim Sum Kitchen has never been replenished after 10am during the promotion period. Should not share this in the catalogue since it is always out of stock.

No answers

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