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Going Cashless and Blind people don't have a chance
Coles at Woolloongabba now have 3 cash self service checkouts, today, 2 not working (massive lineup) while the credit self serve checkouts are almost empty. what is a visually challenged person to do with over $100 of groceries and no where to organize them. The room they provide at these cash checkouts is only big enough for a few items. NOT HAPPY Placed everything back on the shelves and I'm only shopping at Woolworths now. I've shopping at Coles for at least the last 20 years and I spend between $160 -$260 per week they obviously don't know whats good for them.
Who let the chooks out?
Coles Ipswich Central. Why has your supply of roast chickens dried up in the last few months? Yesterday (Sept 18, 2021) was the 3rd time you have had NO CHICKEN in the window during daytime, weekend shopping hours of (which is when most working families shop). If they simply sell out as soon as they are stocked, surely this pattern is being monitored, measured and adjusted to supply the demand?
Done with click and collect
Have ordered from coles online multiple times normally pretty good but today when I collected my groceries I had a lot of fresh produce such as ricotta/ tomatoes/ turkey/ vegetables as I started unpacking my tomatoes I noticed they were moldy so disappointed $5 with of tomatoes already in the bin I had some turkey sandwiches today eating nothing prior it’s made me super sick with what I suspect food poisoning this is disgusting as I am paying for groceries I expect quality produce not moldy food and off meat I will not be ordering from Coles again!
great friendly service at McRae vic
great friendly services. Always with a smile and you feel like they really want to help you even if you have a special request
close by and very handy. Glad it's not huge then you spend to much time hunting for the items.
I would like clearer and more signage in the isles. Leave the personel isle as personal. To be reminded of period items when I definately don't need them ( Yes I am an older female, I shudder) And the male I board with would also like some clarity for isles and definitely keep the personnel isle labelled personel.
The reviewer stated that an incentive was offered for this review
Great products and prices rude staff
I go to Coles often to buy the best and first quality products that they offer, especially at Inaloo,Perth WA, I consider myself a valuable customer and a cheerful and happy person just to be treated rudely by the only person ALWAYS in the self- service area, a short asian mid-age lady who treats you with utterly disrespect and assumes people are stealing, does not offer any help and rudely snatches products from you to make the checkout process more efficient and fast (??)
Appalled by the lack of friendliness wouldn't take ny business elsewhere but definitely avoid the self-service area from now on.
Coles Tasmanian salmon portions skin on
The reason why we buy 'skin on' is to consume a crispy skin salmon fillet but not when all the scales are left for customers to remove from each salmon fillet!. Who would like to eat scales on the fish skin & feathers left to pluck out off your chicken skin? The markets never sell it this way. Terrible lazy way of producing salmon fillets to consumers!
The customer service was great. So so helpful. I would not hesitate in recommending them to anyone. It is rare to receive such attention to details.
Coles Thin Grocery Bags & Closed Express Service
Coles at Kirrawee NSW. Went to bag some apples. Only now the bags on the roll are so thin it’s very hard to seperate the bag walls between your fingers to open the bag. So apples stay put unsold. Explain to Coles staff and they also have difficulty and explain it’s a recent change from Head Office. It’s a laugh, cheap out on the bags but frustrate the customer so no sale of groceries. Went to check out, Express Service lane 12 items or less is closed with a belt across aisle. Seen this before on my only previous visit. I ask staff to open, the...y do then close behind me. I ask why not open? They say they close when they are doing something else. Which apparently is something busy other than serving customers. By having a non open Express Service lane you instead have to go to a non Express Service lane or worse go to their own service lane with their frustrating scanning machines. Hint, stay here at Express Lane and request them to open the lane.
They would do better. May be I should become Coles manager
Well, i did not want to do it until today. There are some reasons I am quitting on Coles, not sure if my review matters t Coles Group, I guess not at all. I love people who are working at our store but I do not like everything else.
1. Today I tried to buy cooked rice and when I came in to the isle, there was stinky and when I tried to get rice it fell over on the floor and I saw a bunch of maggots crawling out of package of rice. EEEEWWWWW!
2. I tried to send them message about their stock. Unhealthy packages with chips, soft drinks, sugary s...tuff omg! We would love more healthy food but it looks like Coles trying to kill us. Well, I am changing for Haris Farm and Wollies. 3. Pet food. I know Australians hate cats, but it doesn't mean everyone do. I love cats and I have 4 of them. We saved those from dying. Anyway, in our local Coles there is no cat's food. Everything that i can see is Crave, my cats do not even smell it. Coles wold benefit more if they would bring in store premium pet food. Well. There are more aspects but I thing those ones are needs to be changed. Coles is not the best to by food, apples are dry, oranges are getting mouldy as soon as they reach my house. Not acceptable. Tried to contact Coles, never got reply.
My wife cooked us lamb loin chops. They should advertise them as lamb sinew cc hop and not lamb loin chops. Out of three chops, I thrown out the equivelant of one and a half chops, and I am being kind with the portion thrown out. Coles to me is engaging in false advertising when they advertise their meats. I told my wife to dump Coles completely because this is not the first time she bought meat from Coles and it was the same full of sinew chops. I would say the chops are not fit to feed to a dog no matter for human consumption.
Have knife points but the smaller knives unavailable for weeks. Promotion still ongoing. Rang everywhere but disappointed, only large knives.
The bread at Coles could be cut finer, and thinner slices as a variety of their sliced and loaves. Many bakeries do this now.
On 15 Jan 2021 at 1200 h noon, I was using the self-checkout at the Coles Store at Stanhope Gardens. After paying by cash I did not receive a receipt and sought the assistance of the attendant on duty (an elderly lady). She mentioned that if my bill was less than $30 I needed to respond to the pop-up query and state 'yes' when asked if I needed to print a receipt. I mentioned that my bill amount was in excess of $30 and that I did not see any prompt for the receipt. She said, 'Yes, you did', to which I responded, 'No there was no such prompt'. ...She again repeated, 'Yes you did' and got my same response. This unnecessary exchange went on for a couple of times. She told me I was very rude before she accessed the printer and observed that there was a paper jam and several old receipts that were not released. I drew her attention to this and mentioned that the reason for the print function not working was indeed the paper jam and not my lack of response. Again she mentioned that I was very rude and grudgingly completed the process of providing me with the receipt, which she handed me in a very discourteous manner.
Self checkout issue
I'm beginning to have doubts as to the accuracy of the self checkouts at Coles supermarkets. Recently while using the system i noticed an additional $100 had been added to the total. I wonder how many times smaller amounts are inadvertently added and go unnoticed by shoppers.
Questions & Answers
My husband purchased 2 bottles of Coles tomato paste made in China as I avoid any item of food from China I asked him to take it back and get the tomato paste made in Italy that I always buy it is about $1.30 more and he was told their policy is no returns . He was not asking for a credit just an exchange. This was at Charlestown.
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