Coles Supermarket has just canceled its 'Change of Mind' Return Policy quoting people returning products they overstocked because of the Covid19 panic buy. Coles is a hypocrite, claiming to help unemployment in this Covid19 crisis. It's just a business, not a good corporate citizen. In fact, it's not without hassles for customers to return products, and returns are only a small minority. These businesses benefit more from Impulsive buy than the small trouble of receiving Returns. People should diversify their shopping! They should (i) follow...Woolworth and Myers which retains their 30 days Return Policy or (ii) at least display a prominent 'No Return' notice at their entrances. Today 13 May, I received a reply from Cole's Customer Service quoting that 'No Return Policy' is printed on the Sales Docket (i.e. after sale), that there is a 'No Return Policy' display on the Service Desk (not on the shelves or entrance) and statement on its website which I believe any reasonable man would concur that these initiatives are no 'Fore-warnings' or 'genuine notices' of this change of policy.
Questions & Answers
My husband purchased 2 bottles of Coles tomato paste made in China as I avoid any item of food from China I asked him to take it back and get the tomato paste made in Italy that I always buy it is about $1.30 more and he was told their policy is no returns . He was not asking for a credit just an exchange. This was at Charlestown.
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