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Coles Supermarkets

Coles Supermarkets (page 2 of 10)

2.4 from 1,747 reviews · View Statistics
See the Best Supermarkets in 2021 as rated by Australians on ProductReview.com.au.
Listing monitored by Coles

Reviews

  • Value for Money
    2.3 (376)
  • Product Quality
    2.5 (375)
  • Return Claim MadeYes · No (453)
  • Customer Service
    2.6 (344)
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matthew
matthewPerth, WA
  • 4 reviews
  • 1 like

Close to expired meats.

published
Customer Service
1/5
Incentivised Review No
Return Claim MadeNo
Store LocationClarkson coles
Mikael Wagner
Mikael WagnerGreater Melbourne (Metropolitan), VIC

Disappointed with the lack of Good Marketing, Concern or Customer Services

published
Value for Money
3/5
Product Quality
3/5
Customer Service
1/5
Incentivised Review No
Return Claim MadeNo
Store LocationWilliamstown, VIC

Other Supermarkets

 
 

0.0
(1,234)
cairns mum
cairns mumFar North Queensland, QLD
  • 4 reviews
  • 6 likes

Coles Bakery Apple Crumble needs a new recipe

published
Value for Money
4/5
Product Quality
4/5
Incentivised Review No
Return Claim MadeNo
Store LocationClifton Beach Queensland 4879
My Thoughts.
My Thoughts.
  • 99 reviews
  • 52 likes

Coles Fan

published

Coles is my favourite store for groceries,they are noticeably cheaper than other supermarkets on a lot of products.
Their gluten free range of biscuits and treats is varied and there is always something new.
Their own brand gluten free pies are superior to all others that I have tried.
At my Coles they always have a lot of people manning the checkouts,I have never felt obligated to use the self serve… the aisles are wide and easy to get around quickly.
At times I have to shop online and have found the website incredibly easy to use.

Value for Money
5/5
Product Quality
5/5
Customer Service
5/5
Incentivised Review No
Return Claim MadeNo
Store LocationVictoria Point QLD
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Claire L.
Claire L.
  • 5 reviews
  • 1 like

$10 compensation for $240 worth of damage!!

published
Value for Money
1/5
Product Quality
1/5
Customer Service
1/5
Incentivised Review No
Return Claim MadeNo
Store LocationBrighton Le Sands
Jason R.
Jason R.Sydney, NSW
  • 8 reviews
  • 1 like

Promotions that are not stocked

published

After almost a month of chasing up their Masterchef promotion to try and find stock I have now been told that they have some at head office but I don’t have enough points.

If you run out of stock please stop allowing us to accumulate points and run special bonus points for items we can never receive.

Have been in contact through messenger with automatic responses.

Value for Money
1/5
Incentivised Review No
Return Claim MadeNo
Store LocationWinston Hills
trompfy
trompfyGreater Melbourne (Outer), VIC
  • 230 reviews
  • 69 likes

Excellent customer service

published

It was extremely nice of Matt to replace the Pork Shoulder Boneless this afternoon since it definitely wasn't in the bag when I bought it yesterday afternoon.

Value for Money
5/5
Product Quality
5/5
Customer Service
5/5
Incentivised Review No
Return Claim MadeNo
Store LocationCroydon North, VIC
Unahppy
UnahppySydney, NSW
  • 8 reviews
  • 3 likes

Click, pay, wait, wait, wait and don't collect

published

On Tuesday 27 July 2021 I left work early to pick up an order - Click and Collect from Forestville Coles on behalf of my daughter who was in COVID Isolation. After a short wait I was given the order and returned home only to find half the order was missing. We were told to pop back and grab the outstanding items. 45 minutes later I got the items only to return home and find fruit was still missing. Tried the online complaints form without success. Realllly annoying.

Value for Money
3/5
Product Quality
3/5
Customer Service
1/5
Incentivised Review No
Return Claim MadeNo
Store LocationForestville

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0.0
(1,234)
Elisy
ElisySydney, NSW
  • 6 reviews
  • 6 likes

Scanners dont work

published

The scanners at coles dont work.
On check out when your rushing to get out of the store during covid the check out assistants dont allow you to use another scanner if your self checkout machine is playing up.
You have to scan each thing 3 times for it to pick/ weigh the weight.
You forget where you are with the scanning!
There are less check out people to assist your forced to self check out after a hard days work as it is then do their job scanning your stuff !!
No product is marked down will not use them again.
We dont have time to haggle around till you fix your scanners.

Value for Money
1/5
Product Quality
1/5
Customer Service
1/5
Incentivised Review No
Return Claim MadeNo
Store LocationRevesby
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GSa
GSaSydney, NSW

Covid rules don't apply

published

During Sydney's covid lockdown (July 2021) there's been a rule that only 1 person per household may go out to do the shopping. Coles doesn't worry about this rule. So if you want to shop as a couple or as a family, this is the place to go. You don't even need to check in either.

Value for Money
3/5
Product Quality
3/5
Customer Service
3/5
Incentivised Review No
Return Claim MadeNo
Store LocationChatswood Chase

COLES Cheesecake

published

Coles brand french cheesecake is disgusting taste like poison. My kids and I love cheesecake but that coles brand is revolting.
Leaves a chemical taste in our mouths.
The worst cheesecakes we've ever tasted.

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Value for Money
1/5
Product Quality
1/5
Customer Service
2/5
Incentivised Review No
Return Claim MadeNo
Store LocationTuggerah NSW

Other Supermarkets

 
 

0.0
(1,234)
Anonymous
AnonymousSydney, NSW

The service and products are excellent.

published

This shop has everything you need or want to get through this lockdown. The store always has fresh fruit, meat and always has a range of different foods to try and like. The team members are always helpful and have great customer service.

Value for Money
5/5
Product Quality
5/5
Customer Service
5/5
Incentivised Review No
Return Claim MadeNo
Store LocationMount Annan, NSW
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Maria
Maria
  • 2 reviews

Terrible Experience

published

It's advertised that on all orders over $100 dollars have free delivery but it's a LIE because I have been charge a delivery fee of $8 which my shopping online for groceries amounted to $168 dollars. I'm disappointed not about the money but the loyalty, I'm a coles shopper...

Value for Money
3/5
Product Quality
4/5
Incentivised Review No
Return Claim MadeNo
Store LocationToronto Coles online shopping
Cheri
Cheri
  • 8 reviews
  • 7 likes

No problem here

published

ii always shope at Chatswood, Lane Cove and Willoughby stores, have been for years. The stores are always clean and staff very helpful.

Value for Money
5/5
Product Quality
4/5
Incentivised Review No
Return Claim MadeNo
Store Locationlane cove
Nora M
Nora MSouth East Queensland, QLD
  • 3 reviews
  • 4 likes

Coles Ipswich Bakery need training in hygiene.

published

Coles Ipswich handles bread without gloves Same person stacked shelves didn’t wash before moving to bakery to handle our bread

Customer Service
1/5
Incentivised Review No
Return Claim MadeNo
Store LocationIpswich Qld
jack a.
jack a.Sydney Surrounds, NSW

disgusting

published

sorbent toilet paper 16 pack in this weeks catalogue for $6.75 then you said we are sorry these will be not available at the special due to product not available well that's a complete joke as we bought 2 packets at 6am when the special started our store had plenty of stock and they have had plenty of stock all week. I think u jacked up the price because of covid-19 just for profit How disgusting

Customer Service
1/5
Incentivised Review No
Return Claim MadeNo
Jacob
JacobSydney, NSW

free delivery promised on the website for more than $100.00 but charging $6.00 for delivery!!

published

I ordered an online purchase on 11.07.2021!! After selecting items for half an hour for more than $120.00 they promise to deliver without any transportation charge!! Finally, they are asking to pay $ 6.00 for the delivery charge!! It is not at all acceptable!! I cancelled the order immediately!! They promise something but deliver another thing!! what is this?? I am disappointed with coles!!

Customer Service
1/5
Incentivised Review No
Return Claim MadeNo
Jarrod
Jarrod
  • 2 reviews

Supply vs Demand

published

For a major supermarket chain you DO NOT know how to keep your shelves stocked, don’t give me its to hard, you employee huge amounts of people. Not walking 10 min to not get my items

Value for Money
1/5
Product Quality
4/5
Customer Service
2/5
Incentivised Review No
Return Claim MadeNo
Store LocationLatrobe street Melbourne
Margie C.
Margie C.Sydney, NSW

Master Chef points rip off

published

Didn’t get MasterChef bonus points; flybuys directed me to store, Marrickville Store advised nothing they could do. A rip off! Hours wasted for nothing!

Customer Service
1/5
Incentivised Review No
Return Claim MadeNo
Store LocationMarrickville, Broadway, Flybuys
Vinh
VinhGreater Melbourne (Inner), VIC
  • 3 reviews

Flybuys promotions - Master Chet cookware SCAM - Coles Vermont South/Coles in general

published

The promotion is a SCAM. Time and time again, past similar promotions were all scams. After luring customers into collecting points, Coles is unable to fulfill the promise. I cannot redeem as "sorry, we have ran out of stock". I will not fall for this scam again. Shopping at Aldi next door will save you at least 10% to 15%

Value for Money
1/5
Product Quality
2/5
Customer Service
1/5
Incentivised Review No
Return Claim MadeNo
Store LocationVermont South 3133

Master chef cookwear

published

Still 10 days to go for promotion to end and they have no stock available , what a joke totally scam to get customers to spend thousands and can’t have full stock to provide. Never coming back again switching to Aldi now . I have 100 credits and all in vain now. Why at the first place you guys stated the campaign if you can’t have enough stock.

Incentivised Review No
Return Claim MadeNo
leoniemay
leoniemayNorth Queensland, QLD
  • 4 reviews
  • 4 likes

Master Chef

published

awful outcome on the Master Chef Cook wear, 8 days left on this promotion and no cook wear only to be told there was none left and no more would be coming. I attempted to contact Coles via email, text msg, messenger and numerous phone numbers received not one reply from them, one would think customer service does not exist. Not good enough Coles...you should have stayed with kids tiny shop, your dealing with adults in cook wear

Value for Money
1/5
Product Quality
1/5
Customer Service
1/5
Incentivised Review No
Return Claim MadeNo
Store Location4850
Larisa M.
Larisa M.Greater Melbourne (Inner), VIC

Shocking for their fake failed flybuy bonus on MasterChef Cookware, ending products on saved credits before final date!

published
Value for Money
1/5
Product Quality
1/5
Customer Service
1/5
Incentivised Review No
Return Claim MadeNo
Store Locationcoles
Kelly
Kelly
  • 9 reviews
  • 5 likes

Never again!

published
Value for Money
3/5
Product Quality
3/5
Customer Service
1/5
Incentivised Review No
Return Claim MadeNo
Store LocationBerwick online
George G
George G
  • 3 reviews
  • 1 like

No more promotional items - all stores have run out with 9 days still to go

published

All the stores in the South of Sydney have run out of the MasterChef Pots and Pans promotion and there are still 9 days to go until the next of the program. All stores I contacted said they were told by HQ they would not be getting any more supply . Spent thousands to collect the credits over the past few months , to be told , sorry no supply . What a joke !

Value for Money
1/5
Product Quality
3/5
Customer Service
1/5
Incentivised Review No
Return Claim MadeNo
Store LocationSylvania , Kirrawee, Hurstville
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