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Coles Supermarkets

Coles Supermarkets

2.4 from 1,747 reviews · View Statistics
See the Best Supermarkets in 2021 as rated by Australians on ProductReview.com.au.
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Reviews

  • Value for Money
    3.9 (178)
  • Product Quality
    4.1 (180)
  • Return Claim MadeYes · No (202)
  • Customer Service
    4.2 (166)
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James
JamesSouth East Queensland, QLD
  • 7 reviews
  • 2 likes

Going Cashless and Blind people don't have a chance

published

Coles at Woolloongabba now have 3 cash self service checkouts, today, 2 not working (massive lineup) while the credit self serve checkouts are almost empty. what is a visually challenged person to do with over $100 of groceries and no where to organize them. The room they provide at these cash checkouts is only big enough for a few items. NOT HAPPY Placed everything back on the shelves and I'm only shopping at Woolworths now. I've shopping at Coles for at least the last 20 years and I spend between $160 -$260 per week they obviously don't know whats good for them.

Value for Money
3/5
Product Quality
5/5
Customer Service
3/5
Incentivised Review No
Return Claim MadeNo
Store LocationColes Woolloongabba
Joanne B.
Joanne B.
  • 5 reviews

Coles Silkstone QLD

published

Excellent store. Always clean and well stocked. Long term, friendly staff, always ready to help. Great range of products, even though it's not a huge store, I can do a full shop here. Rarely have items scan at wrong price. Excellent fresh produce. Great parking. Always shop there.

Value for Money
5/5
Product Quality
5/5
Customer Service
5/5
Incentivised Review No
Return Claim MadeNo
Store LocationSilkstone QLD

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0.0
(1,234)
Sara
SaraFar North Queensland, QLD

The staff are absolutely brilliant no complaints at all

published

The older customers that use the Stockland’s shop need to have more patience with technology if there is no Internet there is no way to pay so we just need to wait until the Internet is connected again wow what a horrible afternoon thank you coles stuff

Value for Money
5/5
Product Quality
5/5
Customer Service
5/5
Incentivised Review No
Return Claim MadeNo
Store LocationStockland’s Cairns
Mazza
Mazza
  • 10 reviews
  • 4 likes

GREAT staff (Elizabeth) checkout service

published

Moree store. Receipt number 6617. Register 009. 24/9/21 time 10.38.
Each time I shop. I always ask for meat to be put in plastic bag. So I can get it into my cool esky chilly bin in car without packing. It's usually received with a bearable forced smile, annoyance etc
Some days are just perfect. Lovely Elizabeth. Nothing too much trouble. Even pointed out a package of coweslaw past due date. Even left small bottle of apple juice last. And she asked if I wanted to drink it. And not include it in the packing. Which I did.
Some people just make your day a whole lot better for having met them. Go Lizzie. As I've noticed on the docket, it is your Nick name. So grateful. Thanks for such fantastic great service.

Customer Service
5/5
Incentivised Review No
Return Claim MadeNo
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MHx
MHxMelbourne
  • 7 reviews
  • 3 likes

Done with click and collect

published

Have ordered from coles online multiple times normally pretty good but today when I collected my groceries I had a lot of fresh produce such as ricotta/ tomatoes/ turkey/ vegetables as I started unpacking my tomatoes I noticed they were moldy so disappointed $5 with of tomatoes already in the bin I had some turkey sandwiches today eating nothing prior it’s made me super sick with what I suspect food poisoning this is disgusting as I am paying for groceries I expect quality produce not moldy food and off meat I will not be ordering from Coles again!

Value for Money
1/5
Product Quality
1/5
Customer Service
2/5
Incentivised Review No
Return Claim MadeNo
Store LocationBacchus marsh
jmichael d'angelo
jmichael d'angeloGreater Melbourne (Outer), VIC
  • 23 reviews
  • 12 likes

great friendly service at McRae vic

published

great friendly services. Always with a smile and you feel like they really want to help you even if you have a special request

Value for Money
4/5
Product Quality
4/5
Customer Service
5/5
Incentivised Review No
Return Claim MadeNo
Store LocationMcCrae Vic
My Thoughts.
My Thoughts.
  • 99 reviews
  • 52 likes

Coles Fan

published

Coles is my favourite store for groceries,they are noticeably cheaper than other supermarkets on a lot of products.
Their gluten free range of biscuits and treats is varied and there is always something new.
Their own brand gluten free pies are superior to all others that I have tried.
At my Coles they always have a lot of people manning the checkouts,I have never felt obligated to use the self serve… the aisles are wide and easy to get around quickly.
At times I have to shop online and have found the website incredibly easy to use.

Value for Money
5/5
Product Quality
5/5
Customer Service
5/5
Incentivised Review No
Return Claim MadeNo
Store LocationVictoria Point QLD
trompfy
trompfyGreater Melbourne (Outer), VIC
  • 230 reviews
  • 69 likes

Excellent customer service

published

It was extremely nice of Matt to replace the Pork Shoulder Boneless this afternoon since it definitely wasn't in the bag when I bought it yesterday afternoon.

Value for Money
5/5
Product Quality
5/5
Customer Service
5/5
Incentivised Review No
Return Claim MadeNo
Store LocationCroydon North, VIC

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0.0
(1,234)
do not have
do not have
  • 2 reviews

close by and very handy. Glad it's not huge then you spend to much time hunting for the items.

published

I would like clearer and more signage in the isles. Leave the personel isle as personal. To be reminded of period items when I definately don't need them ( Yes I am an older female, I shudder) And the male I board with would also like some clarity for isles and definitely keep the personnel isle labelled personel.

Value for Money
4/5
Product Quality
5/5
Customer Service
3/5
Return Claim MadeNo
Store Locationcentro warrnambool 3280
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Anonymous
AnonymousSydney, NSW

The service and products are excellent.

published

This shop has everything you need or want to get through this lockdown. The store always has fresh fruit, meat and always has a range of different foods to try and like. The team members are always helpful and have great customer service.

Value for Money
5/5
Product Quality
5/5
Customer Service
5/5
Incentivised Review No
Return Claim MadeNo
Store LocationMount Annan, NSW
Cheri
Cheri
  • 8 reviews
  • 7 likes

No problem here

published

ii always shope at Chatswood, Lane Cove and Willoughby stores, have been for years. The stores are always clean and staff very helpful.

Value for Money
5/5
Product Quality
4/5
Incentivised Review No
Return Claim MadeNo
Store Locationlane cove

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0.0
(1,234)
Ana
AnaPerth
  • 36 reviews
  • 14 likes

Great products and prices rude staff

published

I go to Coles often to buy the best and first quality products that they offer, especially at Inaloo,Perth WA, I consider myself a valuable customer and a cheerful and happy person just to be treated rudely by the only person ALWAYS in the self- service area, a short asian mid-age lady who treats you with utterly disrespect and assumes people are stealing, does not offer any help and rudely snatches products from you to make the checkout process more efficient and fast (??)
Appalled by the lack of friendliness wouldn't take ny business elsewhere but definitely avoid the self-service area from now on.

Value for Money
3/5
Product Quality
5/5
Customer Service
1/5
Incentivised Review No
Return Claim MadeNo
Store LocationInaloo, Perth WA
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Inderjeet
Inderjeet
  • 2 reviews

Very good customer service and top quality products. Coles is the future of Australian retail industry.

published

Coles is the future of Australian retail ,food and daily need services. Very good customer service and top quality products.

Value for Money
5/5
Product Quality
5/5
Customer Service
5/5
Incentivised Review No
Return Claim MadeNo
Store LocationCranbourne Park shopping centre
Great Service
Great ServiceSouth East Queensland, QLD

Great Service

published

Recently shopped at your Kawana store and would like to thank Kirsten on great service she provided in helping me find several items, I was impressed with how she knew exactly which aisle and where products are. Great service with a smile. Thank you

Value for Money
5/5
Product Quality
5/5
Customer Service
5/5
Incentivised Review No
Return Claim MadeNo
Store LocationKawana Shopping Centre Sunshine Coast
Mark R.
Mark R.South East Queensland, QLD
  • 3 reviews
  • 2 likes

Everything I need, with pleasure.

published

I attend Coles Beenleigh some hundred times a year. Their parking is appropriate clean and easily usable. Cleanliness is apparent. The range of products is more than adequate. Fresh Vegitabled are attractively displayed. Prices are fine. Staff are friendly and helpful.

Value for Money
4/5
Product Quality
5/5
Customer Service
5/5
Incentivised Review No
Return Claim MadeNo
Store LocationBeenleigh Queensland
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Questions & Answers

alan b S.
alan b S.asked
Coles Supermarkets

coles mareeba why are there shelves always empty..they are putting signs up dew to rail an covit problems ? Yet coles in cairns shelves full?

1 answer
Lee O.
Lee O.

I checked and it looks like Mareeba is closing.
Dew=water droplets?!

Elisy
Elisyasked
Coles Supermarkets

Why dont the scanners work coles revesby

2 answers
sammy
sammy

I was at Coles revesby yesterday And they were working fine when i was there

Elisy
Elisy

Informed coles too

George T
George Tasked
Coles Supermarkets

My husband purchased 2 bottles of Coles tomato paste made in China as I avoid any item of food from China I asked him to take it back and get the tomato paste made in Italy that I always buy it is about $1.30 more and he was told their policy is no returns . He was not asking for a credit just an exchange. This was at Charlestown.

2 answers
danny
danny

thats right no more returns been like that for a while

scottym1982apps
scottym1982apps

Research and know, its common sense during covid that they dont refund as much, blame filthy disgusting hoarding scum for this

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Coles Supermarkets

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