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Coles Third Party Property, Fire & Theft Car Insurance

Coles Third Party Property, Fire & Theft Car Insurance

1.0 from 9 reviews · View Statistics
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Listing monitored by Coles Insurance

Reviews

1.0
9 reviews
5
(0)
4
(0)
3
(0)
2
(0)
1
(9)
  • Value for Money
    1.6 (8)
  • Customer Service
    1.0 (7)
  • Timeliness
    1.5 (4)
  • Job Satisfaction
    1.0 (2)
  • Transparency
    1.5 (6)
  • Claim Resolution Time
    • 1-2 months (1)
    • 3+ months (2)
  • Claim ApprovedYes (1) · No (0)
Previous
Next

DO NOT WASTE YOUR TIME OR MONEY

published

I seeked out a policy via the internet. I signed up and agreed to everything but then realised there was no mention of my vehicle value. So I rang them this morning. The first lady I spoke to was very very hard to understand (thick accent). She transferred me to another lady who was also very hard to understand. I then hung up and rang back again. This time a got a man who sounded like he was in the bathroom (echoey, running water).
I cancelled my policy and went with another provider.

Value for Money
3/5
Customer Service
1/5
Coles Insurance
Coles I.Coles Insurance
Sha
ShaGreater Melbourne (Metropolitan), VIC

300% increase in premium due to change in address!!!!

published

I called Coles to advise my change in address which is only 20kms difference to the previous one. I was advised my premium increase from $251.00 to $651.00!!!! I said there must be a mistake but the call centre person insisted this was the premium!!!

Value for Money
1/5
Customer Service
1/5
Coles Insurance
Coles I.Coles Insurance

Hi Sha, thanks for reaching out and raising your concerns. We appreciate your feedback and we've shared this with our teams. Please note that we also replied to your private message.

Other Car Insurance

 
 

0.0
(1,234)

Very bad customer service

published

I emailed Coles to cancel my car insurance third party damage ( monthly payment) as I sold it and moved overseas. However, nobody responded to my emails ( already sent twice) after one week. What is happening with Coles? Very bad and disappointing service!

Value for Money
2/5
Customer Service
1/5
Coles Insurance
Coles I.Coles Insurance
Nguyen
Nguyen
Coles Insurance
Coles I.Coles Insurance

We're sorry to hear this, Nguyen. If your email still hasn't been responded to can you please send us a private message with your contact details and policy number?

Aaron
Aaron
  • 2 reviews
  • 2 likes

Worst car insurance company!!

published

Biggest mistake we made by switching from Budget to Coles car insurance. Someone reversed into our car and have been chasing them for over 4 weeks to get the car fixed but still going around in circles. Had no help from Coles insurance whatsoever in getting the matter resolved. In fact, they told us to deal with other parties insurance directly. If, we had to deal ourselves then why do we pay a premium? No wonder why Coles has such an appalling customer satisfaction rate. Must AVOID!!

Value for Money
1/5
Customer Service
1/5
Coles Insurance
Coles I.Coles Insurance
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Nick
NickGreater Melbourne (Metropolitan), VIC

Horrible customer service

published

Horrible customer service. Gave me a rubbish excuse for raising policy over $100 and never made a claim. Would not lower premium not even 1 cent. I have been with Coles insurance for many years and this is the first time this has happened. I have 2 other policies a vehicle and home and I will be leaving Coles once they expire.

Value for Money
1/5
Customer Service
1/5
Coles Insurance
Coles I.Coles Insurance

Hi Nick, thanks for taking the time to share your feedback. We do our best to ensure our customers are offered insurance at great prices. Please send us a DM with your policy details and we'd be happy to look into this for you.

Nick
Nick
Coles Insurance
Coles I.Coles Insurance
Wuran Lu
Wuran LuSouth East Queensland, QLD

The worst car insurance in Australia! The worst customer service!

published

Never buy! My car was hit by the other car which was insured by Coles insurance and was towed to a holding yard 4 weeks ago. The other driver made the claim to coles at the scene and admitted it was their fault. During these 4 weeks, coles never contacted me about this. Today I called the holding yard, they said the car has never been moved at all!! And also the insurance never contacted them at all!! What were Coles insurance doing during these 4 weeks?! It's ridiculous. And if you contact them, wait hours and hours but no one answer.
I will lodge a complaint to Australia Financial Complaints Authority if Coles insurance didn't contact me this week. Terrible service!

Value for Money
1/5
Customer Service
1/5
Coles Insurance
Coles I.Coles Insurance
Wuran Lu
Wuran Lu

I sent the information to you. Since the claim has been accepted, it has been over one month, my car is still in the holding yard and never been assessing or repairing!! Please get my car repaired as soon as possible!
Thank you.

Dheeraj
DheerajGreater Melbourne (Metropolitan), VIC

Pathetic Customer Service Representatives

published

Representative became agitated after getting a few questions and sounded rude. Didn't try to save an old customer. Couldn't explain properly the reason of my query. The policy has value though but after sales service is a key.

Value for Money
3/5
Customer Service
1/5
Coles Insurance
Coles I.Coles Insurance

Hi Dheeraj, thanks for getting in touch. We're disappointed to hear this and we'd like to look into this further. Can you please send us a private message with more details on this?

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Next

Poor service

published

We had a car involved in a accident 12 months ago and are still trying to sort it out keep getting put on hold for ages for no response pitterful

Incentivised Review No
Insurance TypeThird Party, Fire and Theft
Coles Insurance
Coles I.Coles Insurance

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0.0
(1,234)
Buttons
ButtonsQueanbeyan
  • 2 reviews
  • 3 likes

The worst company I have ever dealt with

published
Value for Money
1/5
Incentivised Review No
Coles Insurance
Coles I.Coles Insurance
Buttons
Buttons

I provided my email address to product review please use that. I’m not sending my details to an unknown person.

Coles Insurance
Coles I.Coles Insurance

No worries; we'd recommend calling our Customer Care Team on 1300 265 374 to follow this up further.

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Questions & Answers

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Coles Third Party Property, Fire & Theft Car Insurance

Details

Compare all 3 Coles Car Insurance
CategoryRoadside Assistance Providers and Car Insurance
Other Insurance Types Offered Home and Contents and Landlord
Coverage TypeThird Party, Fire and Theft
UnderwriterInsurance Australia Limited
Legal Liability Cover Included up to $20 million
Roadside Assistance Optional Extra
Reduced or Zero Excess Windscreen CoverNot Offered
Choice of RepairerNot Allowed
After Accident Care
Hire Car after an Incident

Not Included

Emergency Transport & AccommodationNot Included
Towing Costs Included
Hire Car after a No Fault Accident

Not Included

Essential / Emergency RepairsNot Included
Benefits
Pay As You Drive / Fixed Kilometre DiscountNot Applicable
Hire Car after Theft

Not Included

Lock and Key ReplacementNot Included
Transit Cover Not Applicable
Trailer & Caravan CoverNot Included
Child Safety Seats and PramsNot Included
New-for-old Car Replacement

Not Included

Personal Property CoverNot Included
Uninsured Motorist Benefit Included up to $3,000
Accidental Loss or Damage
Malicious Damage / VandalismNot Included
FireIncluded
CollisionNot Included
Natural EventsNot Included
Theft or Attempted TheftIncluded
Compare all 3 Coles Car Insurance
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