DO NOT WASTE YOUR TIME OR MONEY
I seeked out a policy via the internet. I signed up and agreed to everything but then realised there was no mention of my vehicle value. So I rang them this morning. The first lady I spoke to was very very hard to understand (thick accent). She transferred me to another lady who was also very hard to understand. I then hung up and rang back again. This time a got a man who sounded like he was in the bathroom (echoey, running water).
I cancelled my policy and went with another provider.
300% increase in premium due to change in address!!!!
I called Coles to advise my change in address which is only 20kms difference to the previous one. I was advised my premium increase from $251.00 to $651.00!!!! I said there must be a mistake but the call centre person insisted this was the premium!!!
Very bad customer service
I emailed Coles to cancel my car insurance third party damage ( monthly payment) as I sold it and moved overseas. However, nobody responded to my emails ( already sent twice) after one week. What is happening with Coles? Very bad and disappointing service!
Worst car insurance company!!
Biggest mistake we made by switching from Budget to Coles car insurance. Someone reversed into our car and have been chasing them for over 4 weeks to get the car fixed but still going around in circles. Had no help from Coles insurance whatsoever in getting the matter resolved. In fact, they told us to deal with other parties insurance directly. If, we had to deal ourselves then why do we pay a premium? No wonder why Coles has such an appalling customer satisfaction rate. Must AVOID!!
Horrible customer service
Horrible customer service. Gave me a rubbish excuse for raising policy over $100 and never made a claim. Would not lower premium not even 1 cent. I have been with Coles insurance for many years and this is the first time this has happened. I have 2 other policies a vehicle and home and I will be leaving Coles once they expire.
The worst car insurance in Australia! The worst customer service!
Never buy! My car was hit by the other car which was insured by Coles insurance and was towed to a holding yard 4 weeks ago. The other driver made the claim to coles at the scene and admitted it was their fault. During these 4 weeks, coles never contacted me about this. Today I called the holding yard, they said the car has never been moved at all!! And also the insurance never contacted them at all!! What were Coles insurance doing during these 4 weeks?! It's ridiculous. And if you contact them, wait hours and hours but no one answer.
I will lodge a complaint to Australia Financial Complaints Authority if Coles insurance didn't contact me this week. Terrible service!
Pathetic Customer Service Representatives
Representative became agitated after getting a few questions and sounded rude. Didn't try to save an old customer. Couldn't explain properly the reason of my query. The policy has value though but after sales service is a key.
We had a car involved in a accident 12 months ago and are still trying to sort it out keep getting put on hold for ages for no response pitterful
The worst company I have ever dealt with
My daughter had an accident. While standing next to the steaming wreckage, I called Coles to inform them of the accident & begin the claim process for the other driver. Many weeks later I get letters from the other driver’s insurance company threatening us with legal action!! I contacted Coles Insurance again. Only to find out they had made a “note” on the file. Finally they send out that we need to pay the excess but with not payment details. Another hour or 2 wasted on the phone to deal with these people!! No notifications when payment has b...een received. They are not very good at communicating. Plus despite my daughter’s car being written off, they are still charging my monthly policy fee! Now another couple of hours list on the phone to deal with this. This has been a terrible experience. Policy might be cheap but savings not worth the stress & time dealing with this!
|Category||Roadside Assistance Providers and Car Insurance|
|Other Insurance Types Offered||Home and Contents and Landlord|
|Coverage Type||Third Party, Fire and Theft|
|Underwriter||Insurance Australia Limited|
|Legal Liability Cover||Included up to $20 million|
|Roadside Assistance||Optional Extra|
|Reduced or Zero Excess Windscreen Cover||Not Offered|
|Choice of Repairer||Not Allowed|
|After Accident Care|
|Hire Car after an Incident|
|Emergency Transport & Accommodation||Not Included|
|Hire Car after a No Fault Accident|
|Essential / Emergency Repairs||Not Included|
|Pay As You Drive / Fixed Kilometre Discount||Not Applicable|
|Hire Car after Theft|
|Lock and Key Replacement||Not Included|
|Transit Cover||Not Applicable|
|Trailer & Caravan Cover||Not Included|
|Child Safety Seats and Prams||Not Included|
|New-for-old Car Replacement|
|Personal Property Cover||Not Included|
|Uninsured Motorist Benefit||Included up to $3,000|
|Accidental Loss or Damage|
|Malicious Damage / Vandalism||Not Included|
|Natural Events||Not Included|
|Theft or Attempted Theft||Included|
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