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Colourpop

Colourpop

2.4 from 34 reviews

Reviews

2.4

34 reviews
5
(8)
4
(3)
3
(2)
2
(3)
1
(18)
  • Product Quality
    2.7 (11)
  • Return Claim MadeYes (1) · No (10)
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  • Verified customer

Pallet color stained my contacts!!

published

I purchased the Strawberry Shake mini pallet I had used one of the bright pink shades in the morning. I had some residual shadow on my eyes during my evening workout and I noticed after taking out my contacts for bed, they were stained pink!!! I usually have some sort of makeup on while I’m working out and this has never happened! Super disappointed

Update: tried to reach out to Colourpop. Generalised automated response. They couldn’t have cared less.

Product Quality
Return Claim MadeNo
salty

saltySydney, NSW

Wasn't even informed abt the conversion rates

published

Went ahead and bought myself $70 worth of makeup thinking it was already in aud then only finding out a few moments later that they deducted in usd. I honestly feel so miserable right now, im at my peak broke:(

I get that it was mostly my fault for not checking properly but the least the company could've done was inform customers about how it was gonna be converted from usd to aud

Product Quality
Return Claim MadeNo
Sunny

SunnySouth East Queensland, QLD

Apparently Australia is further than Narnia

published

Shout out to ColourPop for only offering Afterpay in America, I had almost all my Christmas shopping planned to be done on this site and this company, and as we know, Makeup is not cheap, so like anyone would assume, I clicked afterpay as my payment option, super excited to not needing to be spending 180 dollars out of pocket but no, -afterpay is not available in your region, you will need to choose another payment method- as if!

Product Quality
Return Claim MadeNo
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Pennylou

PennylouMelbourne

  • 27 reviews
  • Verified customer

Perfection

published

It was so much fun putting together my dream, custom palette with the colours I want. It is always a risk buying from over seas but everything went smoothly and I received my order in a beautiful rose box with everything packed tightly and securely, within a week. Tracking was always up to date, and was also available on the Aus post website when it arrived in Sydney.

Their eye shadows are soft, easy to blend, pigmented and their metallics/multi chromes are absolutely beautiful. Would recommend colourpop!

Product Quality
Return Claim MadeNo

Very disappointed!

published
Product Quality
Return Claim MadeNo
Ashleigh

AshleighSydney, NSW

Never Ever Order From Them.

published
Product Quality
Return Claim MadeYes
Breanna1

Breanna1South East Queensland, QLD

Very Dodgy Company- Damaged/missing products

published
Product Quality
Return Claim MadeNo
Penny

PennyVictoria

Charged me additional prices without telling me.

published

I ordered $58 AUD worth of makeup ($6 for AUS tax, so in total $64 AUD) so I can qualify for free international shipping. Colorpop then decided to charge me $95 AUD without telling me, masking it as a $64 payment in PayPal. Didn’t notice the $30 difference until I saw my bank account. Have contacted my bank and now awaiting for either a refund or payout for their ridiculous error. Don’t bother with this company.

Product Quality
Return Claim MadeNo
Bianca

BiancaNSW

  • 8 reviews
  • 1 like

High quality makeup for a good price!

published

The makeup products that I ordered are very good quality for their price. They also sent me an extra item (jelly eyeshadow) for free which was a bonus. The packaging and box it came in was very nice too. However, the shipping took ages and the tracking code always was lagging and not very accurate. But I did order this during the Christmas season so I can understand if this was a busy period for everyone. Overall, I would buy from here again.

Product Quality
Return Claim MadeNo
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Savvy Shopper73

Savvy Shopper73Greater Melbourne (Inner), VIC

  • 50 reviews
  • Verified customer

Great Products. Mostly great with a couple of misses.

published
Product Quality
Return Claim MadeNo
Lauren N

Lauren NCanberra 2600, ACT

Terrible customer service - thieves

published

I use to love colourpop. Until they stole $95AUD from me, sent me a $65AUD order that I didn’t even order and then tried to tell me it’s the conversion rates??? Sucks when a brand you have supported for so long would do that at ease and not even try to rectify the situation. Absolutely appalling service and unless you want to risk being stolen from, then I would not order from them ever. Actual thieves and won’t do a thing about it but blame their consumers?? Appalling!!! 0/5 stars if I could

Product Quality
butterfly

butterflyHunter Region, NSW

Terrible- Dont order from them!!!!

published

I placed an order on the 12/2 over $100 aus - I haven’t received it 19/3 told me its In transit - well I looked at the tracking number- NOTHING has moved , sent numerous emails to the company- they say wait it takes 20 business days to arrive- nothing has changed- im getting no where- no contact phone number , they say we will send another one but since we had a recent sale you will have to wait 7-10 business days before we can send you a replacement- I have waited long enough- OVER 1 MONTH
Dont buy from ColorCRAP there customer service is - SHOCKING

Return Claim MadeNo
  • Verified customer

Never received my items

published

My husband ordered a build your own palette for me for our anniversary. I was so excited because they had a great sale and I had been dying to try their pressed single eyeshadows and their super shock formula. he placed the order a month and 20 days ago and I have yet to receive the order. I contacted their customer service and they were very unhelpful. I can’t find a way to contact USPS for international customers and colourpop’s team will not provide any info. i am so disappointed and will never order from them ahain.

Poor customer service. Dirty product

published

Orders took a month to arrive with minimal communication from Colourpop.

Ordered 6 lipsticks and 6 of them had terrible lipstick stains on the box, making them great Christmas presents to give away(not!).

One of them had dust/mould/hair on the product itself, looks like it had either been sitting on the shelf, without a lid for ages, or just poor product.

Escalated the complaints to the them and they simply brushed it off.

I would advise ordering or buying from them.

Jen

JenSydney, NSW

  • 3 reviews

Goods not received 8 weeks after order

published

I purchase In-Nude-endo and Fortune on 18 August 2018. As the goods did not arrive by 5 October I emailed Colour pop and received this response "Processing times have been extended due to our recent promotions and launches. Orders may take 5-7 business days to process. Once your replacement package goes out you'll receive an email with tracking"

Seriously!! you would have better customer satisfaction if you honoured your orders rather than waste time on promotions.

It is 19 October and 2 months later I am still waiting. Is colourpop a scam? If so they need to be exposed.

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kishlette

kishletteMelbourne

  • 11 reviews
  • Verified customer

Good product eclipsed by completely incompetent customer service staff

published
  • Verified customer

Horrible customer service but decent product.

published

After using ColourPop for about a year now, I understand why it's reviews are pretty bad. If you have any issue with your order, good luck contacting the company. You can only send a message to the company, in which they took 3 days to respond to me when I had sent the message only hours after I mistyped my address. They ended up sending my order to the wrong place and are making me wait a total of 2 weeks so I can get my money back. This company really needs to do something about improving its customer support if it expects to retain customers.

Jennnn

JennnnSydney

  • Verified customer

Bad customer service trying to get more money out of people

published

Really disappointed with my recent colourpop purchase. They supplied the wrong product. And wouldn't send me a replacement. They only gave me a discount code meaning I was expected to spend another $50 to get my free shipping to Aus! Just feel really taken advantage of. Considering it was them who made the mistake.

  • Verified customer

Amazing cosmetics

published

I have placed three orders, each worth about $100 USD, or $135 AUD. I just can't get enough. The price point is so wonderful, the products are incredible. I am obsesses with the eyeshadow palettes, I have only been disappointed in one palette (fame, and my negative review waa posted on their site), I can go out and eat a burger with their liquid lipsticks, they have that among of staying power. I also love their presses bronzer/highlighters. My favorite cosmetics company

Great products

published

I ordered for the first time through the colourpop website, glad i did, the lipsticks and lipliners are very nice, The prices are quite cheap and products are pigmented, shipping took 2 weeks to reach to Australia, but i was sent emails on where it was located, still it was worth the wait, will definitely buy more products in the future:)

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