1 photo
Commander Mobile Broadband

Commander Mobile Broadband

1.2 from 23 reviews · View Statistics
See the Best Mobile Broadband Providers in 2022 as rated by Australians on ProductReview.com.au.
Listing monitored by Commander

Reviews

1.2
23 reviews
  • Value for Money
    1.4 (12)
  • Transparency
    1.4 (11)
  • Customer Service
    1.3 (12)
Previous
Next
Jules T.
Jules T.South East Queensland, QLD

Worst company I’ve ever dealt with. Do NOT USE THEM - you will live to regret it.

published

Terrible service & ever worse customer service. They honestly couldn’t care less - if you want to spend the next few years on hold to an overseas call centre than this is the company for you!

Value for Money
1/5
Transparency
1/5
Commander
Customer RelationsCommanderSend a private message

Hi Jules, I'm sorry you've not had a great experience with us. If you'd like to DM me your full name, account number, best contact number and time to call, I can have one of the team contact you to resolve any issues.

Thanks,
Mike @ Commander

Similar opinion? Write a review on ProductReview.com.au!

Avoid them at all cost

published

Please be aware you will spend endless hours on the phone with customer service attempting to get things solved . The pay overseas cheap labour to answer your call and the ydo not have any skills , without a doubt worst customer experience ever

Value for Money
1/5
Transparency
1/5
Commander
Customer RelationsCommanderSend a private message
Similar opinion? Write a review on ProductReview.com.au!
Fixertime
FixertimeCanberra 2600, ACT

Don't ever use this business.

published

Worst customer service of any business I have ever dealt with and completely unprofessional. Complete waste of time and money. Save yourself a lot of trouble and use anyone else, If you like talking to a call centre that is trained to crap and lie to you then this is the place for you.

Value for Money
1/5
Transparency
1/5
Commander
Customer RelationsCommanderSend a private message

Hi Fixertime, I'm sorry to hear you've had a negative experience with us. Please feel free to DM me your details if you would like us to look into any issues for you.

Mike @ Commander

Similar opinion? Write a review on ProductReview.com.au!
Grace E
Grace ENorth Queensland, QLD

Local Townsville Service

published

Thank you for your attention to detail! So long as the service is kept national issues are resolved immediately. Dealt with the Townsville office and was super happy with Geri's service. Exceptional!

Value for Money
5/5
Transparency
5/5
Similar opinion? Write a review on ProductReview.com.au!
Mobile Broadband Providers

Find out how Commander Mobile Broadband compares to other Mobile Broadband Providers

Know better, choose better.

Compare all

The Worst Service

published

Two Mobile service provided by Commander which on many occasions the connection would drop out, when they refused to fix it I cancelled and was charged 0ver 1 thousand Dollars

Value for Money
1/5
Transparency
1/5
Similar opinion? Write a review on ProductReview.com.au!
Stephen E.
Stephen E.South East Queensland, QLD

Worst Company Ever

published

Every part of Commander is appalling, from the crooked high-pressure salesforce, through the z-grade technical service and hopelessly incompetent billing and accounts department. You would be better off using a tin can and a ball of string than dealing with these hopeless stooges.

Worst company we have ever dealt with - avoid like the plague

Value for Money
2/5
Transparency
1/5
Commander
Customer RelationsCommanderSend a private message
Stephen E.
Stephen E.
Commander
Customer RelationsCommanderSend a private message
Similar opinion? Write a review on ProductReview.com.au!
Raresense
RaresenseSydney, NSW
  • 15 reviews
  • 36 likes

Loyal Pensioner customer of 14yrs ripped off over $498 in 3 months - Terrible mobile and customer service

published
Value for Money
1/5
Transparency
1/5
Commander
Customer RelationsCommanderSend a private message
Similar opinion? Write a review on ProductReview.com.au!

Related Articles

Previous
Top Internet & Mobile Phone Service Providers in 2020!

Internet and mobile phone service are necessities of modern life, so it's important we have the best coverage and service at the best price possible. Here are our Award Winners for the Internet Service Providers (ISPs) and Mobile Phone Service Providers (MPSPs) categories in 2020. View specific ratings such as Customer Service, Adequate Speeds for ISPs and Local Reception for MSPs.

Wendy Z.
Wendy Z.
top-internet-mobile-phone-service-providers-in-2020
Next
Attila
AttilaSouth East Queensland, QLD
  • 7 reviews
  • 16 likes

Use them if you need some stress in your life

published

When you call them, they ask like 10 questions, some of them are impossible to answer. 8 or 9 answered is not enough, you must answer all of them. This is a joke.

Value for Money
1/5
Transparency
1/5
Similar opinion? Write a review on ProductReview.com.au!
Trina
Trina
  • 3 reviews
  • 4 likes

Worst Service by Staff

published

Internet itself is fine, The staff are useless! Takes an hour to get through to tech support, But if you ring sales your through in seconds to rude staff !!!! Lol Had a child roaring in the back ground when calling them going new nawh neeeee nawhh, another one a animal roaring in the background a hen/chicken. Another staff member (sales)so rude on the phone absaloutely avoid! still waiting to have phone line recconected and nothing! AVOID!

Incentivised Review No
Similar opinion? Write a review on ProductReview.com.au!
Mobile Broadband Providers

Find out how Commander Mobile Broadband compares to other Mobile Broadband Providers

Know better, choose better.

Compare all

COMMANDER BAD SERVICE

published

Commander provided bad service
our business have been waiting for so long for nbn installation and it take 3 months still not happening and they forgot to order the item for nbn installation ---communication and the work inside commander office bad
they promise to send product but did not send it at all and no update
please think twice before using commander

Value for Money
1/5
Transparency
1/5
Similar opinion? Write a review on ProductReview.com.au!

Worst Business I have ever dealt with

published

Terrible company, didnt show up to first 3 appointments, then told me the next appointment was at least a month away. Trying to run a motel with no internet is Impossible. Forget this company

Value for Money
1/5
Transparency
1/5
Similar opinion? Write a review on ProductReview.com.au!
JQ33
JQ33Perth, WA
  • 3 reviews
  • 4 likes

Useless company

published

Poor customer service. Poor support. They promised the world but failed to deliver. Patronising customer service. One of the worst companies ever in Australia. It will be impossible to get out of a contract with them too

Value for Money
1/5
Transparency
1/5
Similar opinion? Write a review on ProductReview.com.au!
Mobile Broadband Providers

Find out how Commander Mobile Broadband compares to other Mobile Broadband Providers

Know better, choose better.

Compare all

Absolute Fraud

published

Please CAUTION, they are trying to rebrand. The worst customer service, absolutely untimely service which turned into ZERO service, yet surprisingly their invoices and billls came on time.
No communication, no resolution of errors and lack of service just hoursand hours wasted on the phone.
I can guarantee anyone that a response from commander will be that they cant find me on their system.
Went elsewhere and they actually provided the advertised service.

Value for Money
1/5
Customer Service
1/5
Incentivised Review No
Similar opinion? Write a review on ProductReview.com.au!
SPS P.
SPS P.Sydney

Absolute damn mongs!!!

published

The worst experience I have ever had to endure in my life! left on hold for over an hour at a time.
brand new phones delivered and one not working and faulty - they would not send a replacement and kept transferring us to different people who had no idea what the hell they were talking about!!

They now want us to pay a cancellation fee of $2.84!!! after we have lost money within our business due to not being able to take calls for jobs that Commander will not reimburse us for!

Pathetic service and a bunch of what sounds like minions working in one room!

Warning: do not use this company!!!

Incentivised Review No
Similar opinion? Write a review on ProductReview.com.au!

unhelpful

published

extremely unhelpful phone call I just had with one of the service rep. She did not make any attempt to even try to provide solution. extremely straight forward and unhelpful response

Connection Type3G/4G Mobile Broadband
Similar opinion? Write a review on ProductReview.com.au!

Questions & Answers

Sorry, there are no questions yet.

Get an answer from our members and Commander representatives

ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.