Commander Mobile Broadband

Commander Mobile Broadband

 Verifiedcommander.com.au
Commander Mobile Broadband
1.2

22 reviews

PositivevsNegative
5% · 121 · 95%

Value for Money
1.4
Transparency
1.4
Customer Service
1.3

Reviews

22 reviews
Jules T.
Jules T.South East Queensland, QLD
 

Worst company I’ve ever dealt with. Do NOT USE THEM - you will live to regret it

Terrible service & ever worse customer service. They honestly couldn’t care less - if you want to spend the next few years on hold to an overseas call centre than this is the company for you!
Commander
Commander   DM   
More

Hi Jules, I'm sorry you've not had a great experience with us. If you'd like to DM me your full name, account number, best contact number and time to call, I can have one of the team contact you to resolve any issues. Thanks,
Mike @ Commander

Giulio P.
Giulio P.
 

Avoid them at all cost

Please be aware you will spend endless hours on the phone with customer service attempting to get things solved . The pay overseas cheap labour to answer your call and the ydo not have any skills , without a doubt worst customer experience ever
Commander
Commander   DM   
More

Hi Giulio, I'm sorry to hear you've not had a great experience with us. If you could DM me your full name, account number, best contact number and time to call, I will escalate and have someone call you.

Thanks,
Mike @ Commander

Fixertime
FixertimeCanberra 2600, ACT
 

Don't ever use this business

Worst customer service of any business I have ever dealt with and completely unprofessional. Complete waste of time and money. Save yourself a lot of trouble and use anyone else, If you like talking to a call centre that is trained to crap and lie to you then this is the place for you.
Commander
Commander   DM   
More

Hi Fixertime, I'm sorry to hear you've had a negative experience with us. Please feel free to DM me your details if you would like us to look into any issues for you. Mike @ Commander

Grace E
Grace ENorth Queensland, QLD
 

Local Townsville Service

Thank you for your attention to detail! So long as the service is kept national issues are resolved immediately. Dealt with the Townsville office and was super happy with Geri's service. Exceptional!
Ian
Ian
 

The Worst Service


Two Mobile service provided by Commander which on many occasions the connection would drop out, when they refused to fix it I cancelled and was charged 0ver 1 thousand Dollars
Stephen E.
Stephen E.South East Queensland, QLD2 posts
 

Worst Company Ever

Every part of Commander is appalling, from the crooked high-pressure salesforce, through the z-grade technical service and hopelessly incompetent billing and accounts department. You would be better off using a tin can and a ball of string than dealing with these hopeless stooges.

Worst company we have ever dealt with - avoid like the plague

Value for Money
Transparency
Customer Service
Commander
Commander   DM   
More
Raresense
RaresenseSydney, NSW48 posts
 
Commander
Commander   DM   
More
Attila
AttilaSouth East Queensland, QLD9 posts
 

Use them if you need some stress in your life

When you call them, they ask like 10 questions, some of them are impossible to answer. 8 or 9 answered is not enough, you must answer all of them. This is a joke.
sus
sus
 

COMMANDER BAD SERVICE

Commander provided bad service
our business have been waiting for so long for nbn installation and it take 3 months still not happening and they forgot to order the item for nbn installation ---communication and the work inside commander office bad
they promise to send product but did not send it at all and no update
please think twice before using commander
Not Happy
Not Happy
 

Worst Business I have ever dealt with

Terrible company, didnt show up to first 3 appointments, then told me the next appointment was at least a month away. Trying to run a motel with no internet is Impossible. Forget this company
JQ33
JQ33Perth, WA3 posts
 

Useless company

Poor customer service. Poor support. They promised the world but failed to deliver. Patronising customer service. One of the worst companies ever in Australia. It will be impossible to get out of a contract with them too
Andrew Michael
Andrew Michael
 

Absolute Fraud

Please CAUTION, they are trying to rebrand. The worst customer service, absolutely untimely service which turned into ZERO service, yet surprisingly their invoices and billls came on time.
No communication, no resolution of errors and lack of service just hoursand hours wasted on the phone.
I can guarantee anyone that a response from commander will be that they cant find me on their system.
Went elsewhere and they actually provided the advertised service.
SPS P.
SPS P.Sydney62 posts
 

Absolute damn mongs!!!

The worst experience I have ever had to endure in my life! left on hold for over an hour at a time.
brand new phones delivered and one not working and faulty - they would not send a replacement and kept transferring us to different people who had no idea what the hell they were talking about!!

They now want us to pay a cancellation fee of $2.84!!! after we have lost money within our business due to not being able to take calls for jobs that Commander will not reimburse us for!

Pathetic service and a bunch of what sounds like minions working in one room!

Warning: do not use this company!!!

Sunmas
Sunmas2 posts
 

unhelpful

extremely unhelpful phone call I just had with one of the service rep. She did not make any attempt to even try to provide solution. extremely straight forward and unhelpful response

 Show details

Terry Hines
Terry HinesAU
 

What A Shocker

If you want to get the run around and be told many untruths and have know phones at your business for like a month as i've just incurred then this company is for you. The CEO and senior management should be sacked. I couldn't believe how bad and poor the level of service with this telco. Show details

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