- Business Line
Is this a joke company???
It must be a joke company. If anyone is reached by them and offered for cheaper business phone line or broadband, STAY AWAY from this company. (Seriously...)
You will be dealing with the most incompetent, unprofessional and unresponsible people on earth. Maybe its nothing to do with the people, maybe just management or how this joke company is structured (Its a joke company anyway)
Let me tell you my story,
I run restaurants, in one of the restaurant, we had 2 phone line with hunt group numbers with Commander. It means that anyone calls bu...siness's advertised number, both phones will ring and we can deal with 2 or more customers at once. After implementing new systems, we no longer needed the service, and we told them to cancel the service we will only need one phone line with business's advertised number. This was December 2021. Its already late Feb 2022, they still haven't figured it out yet. Last week, they have disconnected our main phone number without notifying us. Naturally, we call tech support and they tells me they don't know what happened, so I need to call back on next business day. They couldn't divert calls because our business phone number was not registered or with commander (what does this mean?) I was told that the business phone number was with other phone company so I needed to contact them to release the phone number to commander (huh??)
Worst Service Ever
I requested that a phone number be taken off line hunt
Commander disconnected the line by mistake
It was a main business line
The best commander could offer was over 24hrs to fix it
Once it was reconnected the phone line was call forwarded to a mobile at our request
To change it back to another line is a 24hours lead time....to change a call forwarding !
I am typing this as I have been on hold for 1hr and 15 minutes with no resolution.
They dont care about your businesss
They dont care that they stuffed up
But be a day late with a bill and they are pretty quick to react....
Could not be much worse
We have a small business that signed up in 2007. Their offerings for a post-ISDN world were either too expensive or not what we wanted. (On a side note, we wanted to maintain a legacy ISDN system for a little while longer for which they quoted over $10k. Our IT contractor installed a Patton VoIP gateway and we were good to go for $1,700).
So we decided to move away from Commander and during that process they disconnected our business because of, as they said, 'billing errors'. They reconnected us only to disconnect us again during the portin...g process. They explained this was some other error. Our business was stranded, we spent endless hours on the phone to their customer activation support team. Hours and hours of talking to people who would start you at the beginning each time. Woe betide if you ring after 5 ... you'll only get sales. Try to escalate or speak to a team leader .... not going to happen. At one stage they admitted their records had changed since 2007 and they could not identify us to Telstra. We are no longer with them and, with respect, if you run a business and need a cost-effective telco in a post ISDN/PSTN world that can provide good local support, go elsewhere. Ours was a dreadful and costly experience. Support in the Philippines might save them money, but it is a dysfunctional mess.
Unbelievable that businesses like this are still in operation
Our small business had internet, multiple SIP trunks a fixed line and a phone system (local PBX system) with Commander.
Nearly every month we had problems with the service and support is so inefficient that it is hard to believe that they can retain any customers.
Speaking of support:
The local dealers are just sales men trying to lure you into a long term contract and the purchase of a phone system. They have no knowledge and intention to help you fix problems.
The overseas support is inefficient and you will spend an average of 5 phone calls...
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- Business Line
Incompetent company. Do not sign up.
They deserve 0 star rating. 1 star rating is too generous.
I have been commander for 2.9 years using PTSN lines. I wanted to port out my phone number. Multiple phone calls to complete this basic task and in the process, they lost my phone line for 1 day. They said that I cancelled it. After threat to call telecommunications ombudsman, my line was reinstated. During that day where they cut my line, they had the gall to sell me their SIP trunking product. I pay for bills by direct debit. They sent me a bill for $55.50 which they said was overdu...e despite having direct debit in process for more than 2 years plus issued a late payment fee. Commander contacted and they acknowledged that they did indeed have a direct debit order in place but their system failed. They are completely incompetent and will harm your business by cutting your lines with no warning. They will also try to make it difficult for you to transfer your business to another provider. The best thing is to avoid this company all together. If you have an account with them, transfer out ASAP and document every fault they make in the process so you can successfully litigate and refer it to the telecommunications ombudsman.
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