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Commonwealth Bank Car Insurance
1.5 from 129 reviews · View Statistics
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Reviews

  • Value for Money
    1.8 (21)
  • Transparency
    1.5 (17)
  • Customer Service
    1.8 (23)
  • Claim Resolution Time
    • <1 week (3)
    • 1-2 weeks (2)
    • 2-4 weeks (2)
    • 1-2 months (6)
    • 3+ months (2)
  • Claim ApprovedYes (8) · No (10)
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Anh L.
Anh L.Sydney, NSW
  • 2 reviews
  • 1 like

Stay away from them! Seriously!

published
Value for Money
Transparency
Not HAPPY
Not HAPPY Perth, WA

What a crok of #+^{

published

My wife has comprehensive car insurance with these guys, her car had the rear window smashed in Kalgoorlie on the weekend and she had to wait til Monday to make a claim, and then, all they were worried about was the window wiper and getting it checked out by an auto electrician. Fix the window then worry about the wiper you morons.

Customer Service
Incentivised Review No

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girvasiann
girvasiannGreater Melbourne (Inner), VIC

Comm insure injustice

published
Customer Service
Incentivised Review No
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Rod
RodQueensland
  • 43 reviews
  • 43 likes

Total rip off

published

Provided my car details thoroughly and truthfully but the under writers seem to think my stock standard 2014 Audi A3 sedan ambition which is a 1.4 litre petrol 4 cylinder which produces 110kw is a high performance car which is on par with an Audi RS3 (297kw), WOW! Plus if if I wanted their offer of $77 a month premium I would be required to pay an additional $500 excess on top of the original excess of $600 totalling $1100. Anyone thinking joining commbank insure DON’T DO IT.

Value for Money
Transparency
Lem B.
Lem B.Darwin, NT

I may took longer than a month but I receive it :)

published

It may be slow despite of having a police officer reporting everything or what ever happened.
Despite of having the police officer file a report.
But most importantly I still claim it.
So thank you :)

Value for Money
Transparency

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We compared reviews on the Top 5 Most Popular Car Insurance Providers

If you’re looking for cheap car insurance that's also reliable, ProductReview.com.au can help. We’ve sifted through 1000s of car insurance reviews on Budget Direct, AAMI, youi, Woolworths and Australian Seniors. Simply read on for a summary of what drivers liked the most and least about these top five most viewed providers.

Avleen M.
Avleen M.1 June 2020
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rosemary h.
rosemary h.Greater Melbourne (Metropolitan), VIC

Pathetic waited four weeks for assessment

published

Hit a kangaroo in the country but normal deadlines of five days wait for assessment didn’t apply as we were in the country. Seems like second class policy with second class care for rural dwellers or for those who venture beyond the city. How disappointing.

Value for Money
Transparency
Long
LongWantirna

Commonwealth car insurance is rubbish

published

Big mistake on my life to buy car insurance with commonwealth.
Totally rubbish, need to avoid when choosing car insurance. I have witnesses to say not my fault but they don’t use it.

Value for Money
Transparency
Fred P.
Fred P.Wide Bay-Burnett, QLD
  • 2 reviews
  • 2 likes

Ripped Off!

published

Finding out that with my claim 700282766 that Comminsure are deducting unused premiums and unused rego & CTP from my quoted settlement! What a rip off that they don't tell you when you sign up. Its bad enough that I have to accept THEIR "Agreed value" as OUR ""Agreed value".

Value for Money
Transparency

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0.0
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Never Ever get a car insurance policy from Comminsure!

published
Value for Money
Transparency
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Amanda B.
Amanda B.Sydney, NSW

Wow, you really don't see us as people

published
Value for Money
Transparency
Ishkaa
IshkaaAU
  • 50 reviews
  • 47 likes

What is the point?????

published

Had my car hit by another in Townsville Hospital car park and security have advised they have full video footage with plate number. Rang Commbank and they have said I have to pay full excess as I do not have other owners details. I explained that there is actual video footage and they did not budge. What is the point of insurance with them?

Value for Money
Transparency

Allowed me to be scammed

published

I was involved in a minor fender bender with a car which resulted in paint being scuffed off of their already damaged bumper. They tried to claim for $3000 and commbank insurance agreed it was fair even after I provided proof that their vehicle was already heavily damaged and I was forced to pay the excess. None of this was communicated to me and I had to pay the excess over 2 years later after I thought the claim had been resolved.

Incentivised Review No
Insurance TypeComprehensive
Jade
JadeNorth Queensland, QLD

Minus 5 stars - Don't use COMMINSURE! Listen to this.

published
Value for Money
Transparency
Ramez
RamezMelbourne
  • 25 reviews
  • 19 likes

They won't tell you what you're entitled to. But they will gladly take your money.

published
Value for Money
Transparency

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BrendanH
BrendanHCanberra 2600, ACT
  • 2 reviews
  • 2 likes

4 months and my car still hasn’t been repaired.

published
Value for Money
Customer Service
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Read more reviews - page 2

Questions & Answers

Celina K.
Celina K.asked
Car Insurance

if my car policy dont state car replacement could comminsure help with car hire

No answers
Lem B.
Lem B.asked
Car Insurance

got my $17 000. Accident from my Camry 2015 :)
Thank you.

No answers
 George Robin Johnstone
George Robin Johnstoneasked
Car Insurance

I require a claim form for a minor motor vehicle accident to Reg No. . XX773N . G R JOHNSTONE 2C Bessie ST. Dover Gardens SA 5048--- Tel 0499916650
Thank you,

1 answer

Please E-mail a Insurance claim form for the above thank you GRJ ----- robjenj-stone@bigpond.com

See all Commonwealth Bank Car Insurance questions

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Commonwealth Bank Car Insurance

Details

Compare all 3 Commonwealth Bank Car Insurance
CategoryCar InsuranceCar InsuranceCar Insurance
Other Insurance Types Offered Home and Contents and TravelHome and Contents and TravelHome and Contents and Travel
Coverage TypeComprehensiveThird Party, Fire and TheftThird Party Property Damage
UnderwriterCommonwealth BankCommonwealth BankCommonwealth Bank
Legal Liability Cover Included up to $20 millionIncluded up to $20 millionIncluded up to $20 million
Reduced or Zero Excess Windscreen CoverZero Excess IncludedNot OfferedNot Offered
Choice of RepairerNot AllowedNot AllowedNot Allowed
After Accident Care
Hire Car after an Incident

Included up to $75 per day for up to 14 days

Not Included

Not Included

Emergency Transport & AccommodationIncluded up to $500Not IncludedNot Included
Towing Costs IncludedIncludedNot Included
Hire Car after a No Fault Accident

Not Included

Not Included

Not Included

Essential / Emergency RepairsIncluded up to $800 in total per claimNot IncludedNot Included
Benefits
Hire Car after Theft

Included up to $75 per day up to a maximum of $1,050

Not Included

Not Included

Lock and Key ReplacementIncluded up to $2,000Not IncludedNot Included
Trailer & Caravan CoverIncluded up to $1,000Not IncludedNot Included
Child Safety Seats and PramsIncluded up to $500Not IncludedNot Included
New-for-old Car Replacement

Earlier than 2 years from original registration

Not Included

Not Included

Personal Property CoverIncluded up to $1,000Not IncludedNot Included
Uninsured Motorist Benefit Not ApplicableIncluded up to $5,000Included up to $5,000
Accidental Loss or Damage
Malicious Damage / VandalismIncludedNot IncludedNot Included
FireIncludedIncludedNot Included
CollisionIncludedNot IncludedNot Included
Natural EventsIncludedNot IncludedNot Included
Theft or Attempted TheftIncludedIncludedNot Included
Compare all 3 Commonwealth Bank Car Insurance
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