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See the Best Car Insurance in 2019 as rated by Australians on ProductReview.com.au.

Reviews

Review distribution

5 star
8
4 star
4
3 star
3
2 star
3
1 star
91

Sruj V.

Sruj V.Greater Melbourne (Inner), VIC

Lack of diligence and failure to provide appropriate information when requested

published
Value for Money
Transparency
Customer Service
Insurance TypeComprehensive
Plan covers drivers under 25No
Claim MadeYes
Claimant is the policy holder Yes
Claim Resolution Time1-2 months
Claim DateAugust 2019
Claim ApprovedNo
See all answers

UNHAPPY

published

Decided not to renew insurance because they increased it by a ridiculous amount (no claims ever on my car). Rang up and asked not to renew as of 21st Sep (when the policy expired), said they would send a letter confirming the cancellation. Received letter yesterday stating they cancelled my insurance on the 1st of Sep! I have been driving around with no insurance for 3 weeks thanks to these idiots.

Insurance TypeComprehensive
Plan covers drivers under 25No
Claim MadeNo
explorer2203

explorer2203AU

  • 3 reviews

Incompetent

published
Value for Money
Transparency
Customer Service
Insurance TypeComprehensive and Third Party Property Damage
Plan covers drivers under 25Yes
Claim MadeNo
See all answers

Most useless insurance company i have EVER dealt with!!!

published
Insurance TypeComprehensive
Plan covers drivers under 25No
Claim MadeYes
Claimant is the policy holder Yes
Claim Resolution Time1-2 months
Claim DateJune 2019
Claim ApprovedNo

Alex

AlexGreater Melbourne (Outer), VIC

  • 3 reviews

Incompetent and horrible communicators.

published
Insurance TypeComprehensive
Plan covers drivers under 25No
Claim MadeYes
Claimant is the policy holder Yes
Claim Resolution Time1-2 months
Claim DateMay 2019
Claim ApprovedYes

donny

donnyFar North Queensland, QLD

Comprehensive is a Joke

published
Value for Money
Transparency
Customer Service
Insurance TypeComprehensive
Plan covers drivers under 25No
Claim MadeYes
Claim Resolution Time3+ months
Claim DateApril 2018
Claim ApprovedNo
See all answers

Definitely not worth the price you pay for it

published

Car was broken into leaving front passenger window smashed, dinted door and stolen items.

-no option was given to tow the car to the mechanics even though the car was unroadworthy. Had to ask for it and had to justify why I was unable to drive it myself. Reason provided was that they don’t usually send out tow trucks for broken windows.
-did not even ask if a hire car was required. Had to ask for it
-beware of the ‘imposed excess’ charges when you claim. It’s in the PDS but not clearly visible or explained in detail. Very misleading to a consumer and in my opinion is definitely an unjust cost.

Comminsure is definitely not value for money and I would take my business elsewhere.

Value for Money
Customer Service
Insurance TypeComprehensive
Plan covers drivers under 25Yes
Car Model2017 Mercedes Benz amg a45
Claim MadeYes
Claim Resolution Time<1 week
Claim DateApril 2019
Claim ApprovedYes
See all answers

Lillian

LillianGreater Melbourne (Metropolitan), VIC

  • 2 reviews
  • 1 like

Terrible experience. Don’t go with them

published
Value for Money
Customer Service
Insurance TypeComprehensive
Plan covers drivers under 25No
Claim MadeYes
See all answers
Stan

StanSouth East Queensland, QLD

100 percent happy with Comminsure car insurance.

published

Had a nose to tail car accident, called Comminsure the following day and made a claim. Repairer emailed quote to Comminsure, and within 4 days had the approval to go ahead with repairs. Very happy with the whole transaction. I am staggered to read all the negative reviews.

Value for Money
Customer Service
Insurance TypeComprehensive
Plan covers drivers under 25No
Car ModelToyota Corolla
Claim MadeYes
Claim Resolution Time<1 week
Claim DateJanuary 2019
Claim ApprovedYes
See all answers

NO NOT USE!!!

published

4 months. Had an accident. They're only open 8 to 4 Monday to Friday. Your tow cover i valid after you get a tow pay and they reimburse "reasonable" expenses. Car should have been a write off they called it a repairable right off. Six month later car is still not running well.they refuse to have it sent back to mechanic.

Insurance claim madeYes

Joanne

JoanneCranbourne

Cannot fault comminsure

published

I am not insured with comminsure but was involved in an accident with someone who is. As it was the other partys fault i cannot stress that the service we have received as a non customer was fantastic. From the day of accident 4 weeks ago until now we received a loan car, great customet service, and a payout of my car as a total loss and didnt get ripped off in any way. The payout ammount was within the range we were seeking.

Insurance claim madeYes

Terrible beware do not use

published

We have made a claim on our home as or house went on fire 11 weeks later still nothing done still no money for our belongings we are living in a rental with nothing no communication always making excuses for why no work is done and trying to prove about what we had ie furniture clothes etc they want receipts how do we have receipts when our house went ok on fire.DO NOT use comminsure terrible company a nightmare.

Insurance claim madeYes

hopeless customer service

published

4 weeks with no response on our claim .... and 1hour + waiting on the phone to their claims department - with out being answered . Clearly the Banking Royal Commission should extend its enquiry into the off shoot businesses run by the Banks.

Insurance claim madeNo

Appalling. Why cant I rate No stars - they dont deserve any!

published
Insurance claim madeYes

Car accident resulting in vehicle replacement

published
Insurance claim madeYes

Our car was hit by a truck in parking area,, on the Vedio footage number can’t be seen of truck,, th

published

This year we started our commonwealth bank insurance, not sure about the exact month. Over all experience so far is terrible and nightmare , they are for ripping off.

Insurance claim madeYes

Ramez

RamezMelbourne

  • 19 reviews
  • 15 likes

What's the point of having insurance with CommInsure

published

Got rear ended (not at fault). Gave CI the others driver's registration and driver's license. CI wanted to charge me an excess even if not at fault, as they did not have the driver's phone number. I had to drive to the other driver's residence to get his phone number in order for me to avoid paying an excess.
CI also did not at any stage inform me I was entitled to a rental car, which I was.
A few months later CI sent me a letter wanting me to pay for the repairs.
In short, they are quick to get your money but you still have to do the hard yards if you need to make a claim, while they sit on their butts doing sweet FA.

Insurance claim madeYes

TDD

TDDPerth, WA

  • 3 reviews
  • 5 likes

CommInsure - Stay Away! Expensive and Restrictions

published
Insurance claim madeYes

CommInsure going down

published

After comminsure there customer is the worse driver , islander with a passion just be brand out traffic , my ccv tv shows a lot more and my kids were in the car, they never cared see there safety my barrister is looking into them after 5 months they give me the same scenario as my barrister said get your witnesses on the Stand there screwed stuff commonwealth we are customers we changing any dollar a dollars to them (y) too bad we have it on we got on record good on commbank we been longer me my wife stuff you

Insurance claim madeNo

Eva

EvaBellbowrie

  • 3 reviews
  • 12 likes

Let's create a platform and take legal action!

published
Insurance claim madeYes

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Questions & Answers

Kristina N.

Kristina N.asked

Does CBA comprehensive car insurance cover for damage done to your car whilst parked when you do not know who caused the damage?

1 answer
unhappy
unhappy

Hi Kristina,
Not 100% sure as I was never in that situation, but it should be covered. best bet is to call them up and get them to answer these questions


Jo B

Jo Basked

Do I have to add a person's name and details to my car insurance if they are over 35 and will be only driving my car very occassionally?

No answers

CLR

CLRasked

Who is the underwriter

No answers

Get an answer from our members and Commonwealth Bank representatives

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