Commonwealth Bank Car Insurance

It has been a month since my wife had a car accident. The truck hit her from the back and the other driver admit that he is the at-fault driver. Third party policy with Comminsure, lodged the claim and nobody contact to help or finalise my claim. Need to contact the other party to ask for the claim numbers from their insurance. Contact the other insurance and got advise that they request Comminsure to send off the support documents, however Comminsure didn’t reply. Contact Comminsure and waited hopelessly on the phone over an hour several days ...

My wife has comprehensive car insurance with these guys, her car had the rear window smashed in Kalgoorlie on the weekend and she had to wait til Monday to make a claim, and then, all they were worried about was the window wiper and getting it checked out by an auto electrician. Fix the window then worry about the wiper you morons.

A man [Name Removed] went through red light on Saturday 26th June queens ave normanby rd I rang his insurance which is comm insure because at the site he took off from so I couldn't gather evidence so I had to honk my horn and follow ,I rang his insurance who said to ring back monday and guess what [Name Removed] denied it and said I ran a red light even though I had my daughter in the car ,they didnt care I went on green arrow they also do the assessments over the phone I was told to ring back Wednesday because the outcome would be ready ,it w...

Provided my car details thoroughly and truthfully but the under writers seem to think my stock standard 2014 Audi A3 sedan ambition which is a 1.4 litre petrol 4 cylinder which produces 110kw is a high performance car which is on par with an Audi RS3 (297kw), WOW! Plus if if I wanted their offer of $77 a month premium I would be required to pay an additional $500 excess on top of the original excess of $600 totalling $1100. Anyone thinking joining commbank insure DON’T DO IT.

It may be slow despite of having a police officer reporting everything or what ever happened.
Despite of having the police officer file a report.
But most importantly I still claim it.
So thank you :)

Hit a kangaroo in the country but normal deadlines of five days wait for assessment didn’t apply as we were in the country. Seems like second class policy with second class care for rural dwellers or for those who venture beyond the city. How disappointing.

Big mistake on my life to buy car insurance with commonwealth.
Totally rubbish, need to avoid when choosing car insurance. I have witnesses to say not my fault but they don’t use it.

Finding out that with my claim 700282766 that Comminsure are deducting unused premiums and unused rego & CTP from my quoted settlement! What a rip off that they don't tell you when you sign up. Its bad enough that I have to accept THEIR "Agreed value" as OUR ""Agreed value".

I was requested by an NRMA Auto Electrician Specialist to make a claim for my car. I did this on 4/10/20. It is now 28/10/20. It was assessed and claim declined though expert advice and knowledge of well respected auto electrician advised claim should go through. Reason? "Lack of maintenance and wear and tear". My car was registered on 25/9/20 as roadworthy for the next year. I have just spent over $3,000 maintaining it in past 2 months ( however, the car is " not maintained".) NRMA towed my car to 3 different KNOWLEDGABLE mechanics...all NRMA ...

I took car insurance for my new Tesla X online yesterday. Today I had to call and confirm some details to activate. I liked CBA car ins as have had my accounts with them for 20 years, and they were interestingly half the price than other insurers. I was waiting for the catch.
I rang to give the info,(granted it was 5:25pm), to be told "we are not offering you insurance as you are not "exceptional", no explanation. Not sure what this means, but the girl was chewing gum as she said it.
We don't have our mortgages with CBA, but have done all othe...

Had my car hit by another in Townsville Hospital car park and security have advised they have full video footage with plate number. Rang Commbank and they have said I have to pay full excess as I do not have other owners details. I explained that there is actual video footage and they did not budge. What is the point of insurance with them?

I was involved in a minor fender bender with a car which resulted in paint being scuffed off of their already damaged bumper. They tried to claim for $3000 and commbank insurance agreed it was fair even after I provided proof that their vehicle was already heavily damaged and I was forced to pay the excess. None of this was communicated to me and I had to pay the excess over 2 years later after I thought the claim had been resolved.

Who would have thought COMMINSURE would be so unprofessional, and unwilling to honour what they outline in their terms and conditions of their contract.

VERY UNHAPPY and won't be letting them let me down again after everything I have had to go through already. They should be honouring their position as the insurance policy provider.

I have been with comminsure for over a decade.
Had a front on accident, took about 6 weeks to repair should have been a ride off because two months later my 5 year old car only done 130kl now has a sezied motor?

They just called to say they don't think its due to the accident that rode my car off that they did 17k worth of repairs on?
...

I was involved in a minor accident (another vehicle rear-ended me). I took the driver's registration and licence details (including address). But because I did not have the other driver's phone number, I was going to be charged a $500 excess by CommInsure. So I had to drive to the guy's house to get his phone number. A few days later, I realise I was entitled to a rental vehicle while my car was being repaired. CommInsure did not disclose this to me. Yet they were quick to say I had to pay them $500 excess (which they eventually cancelled as I ...

My car was heavily damaged in the Canberra hailstorm. CommInsure made me use their approved repairer which can only repair the car in Queensland. Four months in and my car is rusting away and still damaged Action Smart Group does not have the capacity to repair the vehicles in a reasonable timeframe but CommInsure want to save some money instead of providing the service I paid for. I had to phone up and make a fuss before they would let me book a local repairer.

My car is badly rusted at the moment and I know that even with repairs it is only...