35 questions from our users
How much do I have to spend on travel to get the free insurance?
If you are a CommBank customer and have the right level of Visa credit card membership then its free.
Just log onto CommBank travel insurance, apply for it, and its issued free.
However... I have found (unfortunately) the issuing insurance underwriters (Covermore) makes you jump through endless hoops in order the claim.
I think CommBank are trying to do the right thing, its the underwriter that is my concern as my claim has been rejected.
Alternatively, if you have an AMEX credit card, then any travel booked with Amex that is over $1,000 automatically includes travel insurance.
I highly recommend you inquire into each PDS, however these are my well travelled experiences.
I have booked tickets to Thailand with my friends using my Gold credit card which has free travel insurance. I paid for the tickets for all four of us. Can all of us avail of the insurance or is it just me? Do I need to activate the insurance. If yes, how do i do that?
I'm a diamond card holder. Does this insurance cover for cancellation of travel plans before departure - due to illness etc?
I will be renting 3 car rentals on my one trip, what am I covered for ?
Read their PDS very carefully. Their PDS is very inferior if it's credit card complementary insurance. It's different to their paid insurance.
I seem to remember that I would have had to pay extra if I wanted car rental excess protection. I agree with the previous poster: read their PDS very carefully – and I would also look at insurance options other than this one.
Do I have to pay for my travel with my CBA mastercard to be covered by the insurance or am I automatically covered for having a CBA mastercard?
Does using my Credit Card to do travel within Australia mean I can claim for things, or is it only International Travel that is covered. Owen
Do we have to use our credit card to pay for the holiday to be able to use the travel insurance.
Can I obtain domestic travel insurance using a platinum cba credit card and will it include rental car and how do I apply and is it included with the card .
I have travel insurance with CBA/Covermore because I have a Platinum Visa Card. Would I be covered if I broke my leg, had to be hospitalised in Italy and then had to be evacuated by air back to Australia. Cheers Greg.
Travelers are warned (not well enough by the banks though) that complimentary CC travel insurance typically only covers items paid for by your CC and consequential to those particular losses. You should still avail yourself of travel insurance for items/losses paid for some other way - cash, EFT, online etc.. Apart from this it appears the CBA has washed its hands of CC TI by outsourcing it to corporate psychopaths. I have a particular use for CC TI in that it saves me 25 euros a day off car rental excess waiver and the automatic 1500 euro bill for a mere car park door dent. Beyond that you'd absolutely be in a lottery to see if they're going to pay 10's of '000's of euros for some loss you incurred that didn't even involve your credit card. They're not in it to go bust. You don't get what you don't pay for. Do your sums and figure it out for yourself. Understand the costs/risks/benefits, or get burnt.
When going on a cruise calling into different countries, such as Alaska, Russia, Japan and ending up in Canada, do you have to list each point of call in your application?
Does it cover mopeds/motorbikes?
Do I need to purchase flights and accommodation to activate?
How much do you have to spend $$ on a gold MasterCard per year to get free travel insurance?
Do I need to pay with my credit card to activate?
I am travelling to Nepal for a trekking holiday in Nov 2018 and I have activated the Commonwealth Credit Card Travel Insurance (provided by Alliance) to cover this trip. I wish to confirm that the cover includes any emergency evacuation from the trek trail due to medical reasons for those named on the policy (which is only myself). For example, if I am badly injured due to an accident on the trek and need emergency evacuation (maybe by helicopter or the like) back to a hospital in Pokhara or Kathmandu for specialist medical treatment. This appears to be covered in the policy wording (see below) but I wish to confirm as I note some of the negative reviews on this site.
d] your medical transfer or evacuation if you must be transported to the nearest hospital for emergency medical treatment overseas or be brought back to Australia with appropriate medical supervision.
i have a platinum credit card does this card cover me for a Meditteranian Cruise on a ship for 26 nights? Kit does not specify in your pdf it only says that it covers you for a cruise around Australian waters and New Zealand! Nothing aid mentioned about a european cruise in europe?? please confirm thanks!
need to check with CBA although they will redirect you to the insurance co. Be very careful never assume it is covered if not specified for worldwide etc.Sorry I cant answer.
As this travel insurance is underwritten by allianz i would not touch it. Get your insurance through a reputable company. If you read the reviews on allianz's website you will see a lot of 4 & 5 star reviews just for being able to buy the insurance easily online. Ignore those and read the reviews by people who have actually made claims and you will see what i mean
So I've just been reviewing the product disclosure statement for CBA (and they change depending on the card you have so check yours carefully) but they do address this.
A cruise in domestic waters is covered, but international you would need to get additional coverage (they call it an Upgrade). If you get the disclosure statement and then search for cruise, I think they call it a cruise pack. This is quite standard across all insurers though.
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