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Commonwealth Bank Travel Insurance

Commonwealth Bank Travel Insurance

Credit / Debit Card Insurances, Comprehensive, Essentials, etc...
1.9 from 54 reviews · View Statistics

Reviews

1.0

7 reviews
5
(0)
4
(0)
3
(0)
2
(0)
  • Value for Money
    1.0 (6)
  • Transparency
    1.0 (6)
  • Customer Service
    1.5 (6)
  • Claim Resolution Time<1 week (1), 1-2 weeks (1), 2-4 weeks (2) and 3+ months (1)
  • Claim ApprovedYes · No (7)
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Richard

RichardGreater Melbourne (Outer), VIC

  • 9 reviews
  • 5 likes

Close your CBA account and go elsewhere

published

A Royal Commission has not deterred this company from selling dud policies. Travel Insurance taken out 5 months before pandemic was useless and not worth a cent. Claim denied so now out of pocket thousands. Only way to talk to this bank is to leave and go elsewhere. Been with them for life but when you lose so much money in one hit due to dud insurance agreements, go elsewhere. Policy taken out in good faith well before pandemic means nothing.

Value for Money
Transparency
Customer Service
Incentivised ReviewNo
DestinationEurope
Claim MadeYes
Insurance Cover ForAdult
Claim Resolution Time1-2 weeks
Type of ClaimTravel Delays/Cancellations
Claim DateAugust 2020
Claim ApprovedNo

Government travel ban, worldwide pandemic, doctors reccomendation for safety of pregnant wife= NO CLAIM

published
Value for Money
Transparency
Customer Service
Incentivised ReviewNo
DestinationAustralia
Claim MadeYes
Insurance Cover ForAdult
Claim Resolution Time2-4 weeks
Type of ClaimTravel Delays/Cancellations
Claim DateFebruary 2020
Claim ApprovedNo
Orestes

OrestesBrisbane

  • 6 reviews
  • 32 likes

The card and free insurance you should avoid.

published
Value for Money
Transparency
Customer Service
Incentivised ReviewNo
DestinationSouth-East Asia (e.g. Bali, Vietnam, Thailand)
Claim MadeYes
Type of ClaimTravel Delays/Cancellations
Claim DateOctober 2019
Claim ApprovedNo
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Steve

SteveMelbourne

  • 2 reviews
  • 3 likes

Zero zero zero star...Don't use commbank's travel insurance "Covermore by Zurich Australia

published
Value for Money
Transparency
Customer Service
Incentivised ReviewNo
DestinationSouth-East Asia (e.g. Bali, Vietnam, Thailand)
Claim MadeYes
Insurance Cover ForAdult and Teenager
Claim Resolution Time2-4 weeks
Type of ClaimLost/Stolen Property
Claim DateSeptember 2019
Claim ApprovedNo
Unhappy66

Unhappy66AU

  • 50 reviews
  • 77 likes

Absolutely Useless Policy

published

Phone was stolen with cash inside the wallet, whilst the phone on table with arm touching it. Provided evidence of the fact of the withdrawal amount as they requested this. Came back with a response stating that the cash must have been on my physically and denied cash aspect of claim.

The phone they only compensate for purchase price and not the rrp. Makes it difficult when the phone was a one off sale or a gift as they only give the purchase price. Never again!

Value for Money
Transparency
Customer Service
Incentivised ReviewNo
DestinationEurope
Claim MadeYes
Claim Resolution Time3+ months
Type of ClaimLost/Stolen Property
Claim ApprovedNo

Google is considered a '3rd party provider' (so no compensation)

published

When I lost my flight ticket due to no fault of my own (the airline, WOW air, shut down overnight with no warning and no compensation for customers) I called the Commbank Insurance people. They told me that Google is considered a 3rd party provider, so they could not refund my ticket. They said this was written on page 46 of their booklet. This seems like a good way of getting out of paying insurance to customers. Nobody reads 46 pages of an insurance policy, let alone 1 page, and Google is probably the go-to provider for 9 out of 10 people, so to call it a 3rd party provider is not appropriate. They are the main provider. This is not reasonable. I'm disappointed with this insurance policy.

Value for Money
Transparency
Customer Service
Incentivised ReviewNo
DestinationEurope
Claim MadeYes
Insurance Cover ForAdult
Type of ClaimTravel Delays/Cancellations
Claim DateAugust 2019
Claim ApprovedNo
MJ K

MJ KAdelaide

  • 28 reviews
  • 22 likes

Worst free travel insurance..Don't trust them

published
Incentivised ReviewNo
Claim MadeYes
Claim Resolution Time<1 week
Type of ClaimLost/Stolen Property
Claim ApprovedNo
See all Commonwealth Bank Travel Insurance reviews

Questions & Answers

Viktor Supranowicz

Viktor Supranowiczasked

Travel Insurance

To activate our overseas travel insurance on our Platinum Credit Card do we have to pay for the trip with this card please?

No answers
Kate R

Kate Rasked

Travel Insurance

We paid a deposit of $8000 (50% of cost of tour). This was for a 20-day tour of Russia and the Scandinavian countries commencing on 22 July 2020.
We have a Diamond Awards credit card which we use for all our travel insurance.
Because of the Coronavirus we will not be undertaking this trip this year.
Please advise if we are entitled to claim refund of deposit.

No answers
terrym

terrymasked

Travel Insurance

are flights covered

No answers

Get an answer from our members

Details

Compare all 9 Commonwealth Bank Travel Insurance
CategoryTravel InsuranceTravel InsuranceTravel InsuranceTravel Insurance
Other Insurance Types Offered Car and Home and ContentsCar and Home and ContentsCar and Home and ContentsCar and Home and Contents
UnderwriterZurichZurichZurichZurich
Maximum Age Covered 100 years old100 years old100 years old99 years old
Medical Coverage
Overseas Emergency Assistance UnlimitedUnlimitedUnlimitedUnlimited
Accidental Death$25,000$50,000$25,000$25,000
Emergency Dental$1,500$1,500$1,500Unlimited
Pregnancy (max weeks) 24 weeks24 weeks24 weeks24 weeks
Resumption of Journey $5,000$5,000$5,000$3,000
Hospital Cash Allowance$75 per 24 hours up to $7,500$100 per 24 hours up to $10,000$75 per 24 hours up to $7,500$50 per day up to $5,000
Overseas Emergency Medical & Hospital ExpensesUnlimitedUnlimitedUnlimitedUnlimited
Loss of Income$7,500$7,500$7,500 (up to $750 per week for a maximum period of 3 months)$10,400
Permanent DisabilityNot IncludedNot IncludedNot Included$25,000
Luggage & Personal Effects
Theft of Cash $500 (combined with Credit Card and Travel Documents cover)$500 (combined with Credit Card and Travel Documents cover)$500 (combined with Credit Card and Travel Documents cover)$250
Delayed Luggage $500 after 12 hours$500 after 12 hours$500 after 12 hours$750
Credit Card Fraud$500 (combined with Travel Documents and Theft of Cash cover)$500 (combined with Travel Documents and Theft of Cash cover)$500 (combined with Travel Documents and Theft of Cash cover)$10,000
Travel Documents / Passport $500 (combined with Credit Card and Theft of Cash cover)$500 (combined with Credit Card and Theft of Cash cover)$500 (combined with Credit Card and Theft of Cash cover)$10,000
Maximum Single Item Limit $3,000$5,000$3,000$500
Luggage & Personal Effects $10,000$15,000$5,000$10,000
Ancillary
Personal Liability A$2,500,000A$2,500,000A$2,500,000A$2,500,000
Rental Vehicle Excess $2,250$2,250$2,250$6,000 plus up to an additional $3,500 as an optional extra
Motorbike / Moped Coverage Included up to 50cc, optional between 51cc and 250ccIncluded up to 50cc, optional between 51cc and 250ccIncluded up to 50cc, optional between 51cc and 250ccOptional cover for unlimited engine capacities
Domestic Pet Care Not IncludedNot IncludedNot IncludedNot Included
Special Activities Packages
GolfNot IncludedNot IncludedNot IncludedNot Included
CruiseOptional ExtraOptional ExtraOptional ExtraOptional Extra
Adventure Optional ExtraOptional ExtraOptional ExtraOptional Extra
Snow / SkiOptional ExtraOptional ExtraOptional ExtraOptional Extra
ManualDownload manualDownload manualDownload manualDownload manualDownload manual
Compare all 9 Commonwealth Bank Travel Insurance

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