Hospitalised on ship 1st day 4 days, transferred nz hospital one week one week rehab fly back to Aus under doctor supervision until arriving home total cost $13500 1st offer $900 second offer about $6000 3rd offer $10500 we were forced with comment that's it accept or we withdraw and we would have to go to arbitration this took 10 months to get final offer. They refused to discuss the $3000 short payment. To obtain the money we were forced to sign a release form stating we were happy with result [we had no option, no sign no money] and to drop ...Read more

I have been a Commbank customer all my life & only heard about the complementary travel insurance included on my credit card. Before I left to go to Fiji for a wedding, I took the policy out!! Thanx to Cyclone Winston only 2 of us made it over there as the bride/groom and all other guests were stuck at Melb Airport.

I have spent more time on the phone, sending emails, listening to voice mails, reading texts 'we require more information'!!! & listening to the other person tapping away on their computer noting down what your saying & repeatin...Read more

I booked my airline tickets to India for 21st December, by Malaysian Airline, through Spendless Travel & Tours P L,who have closed their shop and figured out that they have not paid the airlines only on the 20th of December 2016 and I had to rebook the tickets with Air Travel at a much higher price due to short notice and Christmas time. I have also lost the bookings I had arranged when reaching India and lost couple of days off my holidays as i had to rebook on the 23rd of December. Have approached the insurance company which is through Comban...Read more

My husband and I were on a long trip in UK then Germany and Italy and paid over $1200 for our insurance with the Commbank. We were travelling between hotels and decided to stop as it was too early to book into the next hotel. There were people around and we parked between two other cars. Long story short...left the car for 25 minutes and when we came back someone had broken in and stolen all of our suitcases which were out of sight in the boot of the car. EVERYTHING....GONE.
We thought we were okay as we had paid for the insurance. Report...Read more

My wife developed a medical condition so we had to put off our trip for 6 months. We put in a claim for lost deposits of $2000 supplied Doctors letters saying it was not a pre existing condition, paid another $165 to her GP to satisfy their request for 2 years of her medical history. Allianz chose to ignore the letters and reject our claim on the grounds of an existing condition. I don't care about the $2000 but am very upset that I have being paying platinum credit card fees for over ten years and when I put in a claim on this "tricked up" Ins...Read more

Benefit 4 of the Commonwealth Bank Gold card travel insurance policy states that the insurer will pay if the journey is rescheduled or cancelled because of circumstances that were not expected. My husband's brother died suddenly with no obvious cause of death and we were not aware of a prior medical condition. My husband postponed his flight to London as there was a delay in the coroner releasing the body for the funeral. The Bank has been provided with an interim death certificate and is now requesting a copy of the coroner's report. This is a...Read more

In May this year we planned a visit to Japan for late November, we booked tickets, accommodation and everything else that goes with it. I used my Commonwealth Platinum Credit card to pay for the lot and therefore activated the Travel Insurance (Allianz).
The Sunday before leaving, my wife got a call from overseas that her mother (overseas) was very ill and that the prospects were not good. She immediately booked another flight and later that evening went to be with her mother. What this meant was that she would not be going to Japan. I put in ...Read more

I had taken out the free Commonwealth Bank Credit Card travel insurance for a recent trip to Iceland. While there, I was involved in a bus accident and hit my face causing some soreness to my lower teeth, a facial cut and some swelling. But this settled down and I did not seek medical attention. About a week after my return, I am having major problems with my teeth and jaw impacted during the accident. BUT because I did not seek any medical attention while in Iceland, I am not covered at all apparently. This is despite having the incident and i...Read more

We recently travelled overseas and paid the travel agent for air tickets via CBA AMEX card (and paid 3% commission to the agent) and paid our accommodation via same card. The idea was that travel insurance is covered once you use the card. Unfortunately, on the last day of our trip overseas, the bus (we were a group of 14, 3 families) we were using for internal transportation was broken into. My family lost an iPad, another family lost a whole camera Cannon 5D Mark II bag with brand new accessories, mobile phone, and other items (probably aroun...Read more

Terrible - more bother than its worth. Claims are made difficult by the incompetent staff who cannot give you accurate information and will just sent you the huge PDF standard document that you then need to find the information you need. It's like talking to a cauliflower.
You are made to feel like your the problem. Not that you have had some travel problems. The whole thing is a waste of time with these guys.
There is also only 3 people who work in the Travel insurance dept.
When i realised our flights had been canceled, I telephone the ...Read more