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From January 2020, Commodore Homes is offering a $100 Westfield gift card to their customers in order to encourage them to write either a positive or negative review. It is possible that reviews were written by customers who received such a reward. Previous incentives: from March 2015 to December 2019 - $250 and $500 Westfield gift cards
Commodore Homes (page 3 of 13)
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Happy BuildersPerth, WA
- Verified customer
In our new home at last
We have finally moved in to our new Commodore home. We have both thoroughly enjoyed the journey. The build has taken about a year all in from walking into the show home to walking into our completed home.
We found the process relatively easy thanks to all the guidance that we received along the way from the staff at Commodore homes, there are too many to name but they know who they are, we couldn't have done it without you all so a massive thank you from both of us.
Commodore homes are part of the BGC Group and as such offer a complete servi...
Read morece through their other companies. We decided to keep everything in house and our loan was arranged through the Loan Company and settlement was done through Simply Settlements. Again all of the staff were more than helpful and, for us, things were so much more easily managed by dealing with the in house companies. And so on to the building process. Our journey began when we walked in to the show home and loved it, we decided then and there that this was the new home that we wanted. We decided that we wanted the same layout as the show home and choose the complete package to give us all of the additional items that would make the home in walk in condition at handover. It may be advisable at this point to advise prospective purchasers to have the sales person detail exactly what is included and what isn't as we almost got caught out with a few things that we wrongly assumed were included in the complete package. When we asked the salesman what was included in the complete package and he threw his arms open and said "all of this" we naively thought what we could see was what we were getting, as the saying goes " the devil is in the detail " so be sure that you know exactly what's included to avoid any hassle or disappointment later. Prestart is pretty full on and will take you the whole day, we thought that we were fairly well organised and that we would be done by lunchtime, Wrong, thankfully Bethany, our prestart consultant, was on hand to offer us valued advice on things that we hadn't thought of. It's worthy of mention that before this, you get access to your portal where you can see what prestart choices are available, we had most things chosen before the day of prestart. The portal also lets you see a full 360 degree view of the outside of your new house which is great, the ability to see a view of the interior would be terrific but as yet that isn't available.Martina H.Perth, WA
- 3 reviews
- Verified customer
Glad we made the decision to build!
From the moment we met our sales consultant Pete, who made us feel at home in his display house, to the pick up of our keys everyone from Jasmin to Cassie and Lauren has been polite, friendly and helpful!
Whether it was a simple question or a complicated serious of questions nothing has been too much effort for the staff to answer. Whenever there was a minor issue it was dealt with as quickly as possible. Each individual worked well and overall as a great team. We’re very excited to be moving in to our brand new home with all the little extras we’ve added for many years of family adventures ahead!
Zoe HenryPerth, WA
- Verified customer
Glad it's over.
Unfortunately we did not have a pleasant experience with Commodore Homes. During our paperwork stage the communication was AWFUL, never contacted or updated. Every time we spoke to someone we had to explain all over again. We were constantly chasing them up and kept receiving incorrect information which then added a massive amount of time onto our build and money too.
It was one of the most stressful and upsetting times during our building process.
Jasmin in the early stages of pre-construction was great and once we moved to construction phase ...
Find out how Commodore Homes compares to other Home Builders
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JasminePeel, WA
- 7 reviews
- Verified customer
Very Impressed - Very Friendly
My Husband and I have just finished building our first home with Commodore Homes and we are so happy to be in. There is a lot that can be said about our experience with Commodore Homes but overall it was excellent. All of their staff were friendly and more than accommodating with our requests and decisions. Every staff member we have had dealings with was very knowledgeable and even when we had a semi-serious issue arise, the quick rectification from staff and management was fantastic and was greatly appreciated. We upgraded our package to incl...
Read moreude air-conditioning, stone benchtops and upgraded flooring and I would definitely suggest doing this if you are able to - It has made an affordable home feel luxurious. Especially appreciated all the help we received from Nicole our Construction Consultant, she was so friendly and very patient with me constantly ringing to ask questions. Even though it is early days the build and finish of the house is good, the plastering is a bit sloppy, but we should have noticed this when we had our inspection of the house. The house also wasn't left the cleanest, there was dirty feet and hand prints over walls and there were cement bags, cans of drink and rubbish left in the back yard. The one thing that I would say was the only disappointment was the sales aspect. Although our sales consultant was very friendly and even traveled to our home for us to sign the paperwork; in order to get the sale he was happy to make things out to be easy or affordable without first looking into the process. Which meant that we were let down when we got to prestart to find that certain items that we were told we could have, we then couldn't. Overall we are really happy to be in our new home and have spoken highly of Commodore Homes to our friends and family.1 comment
Kristy A.Perth, WA
- Verified customer
Very happy with the end result!
Making building enjoyable! Great home designs, affordable house and land packages and exceptional customer service. Big thank you to site supervisor Andrew who made the process easy and his knowledge shone through. Cassie and Jasmin in the office were super speedy, efficient and friendly - couldn't ask for better customer service. The only deduction of stars was with regards to our salesman. Whilst he did deliver on many of the things promised, a few "inclusions" turned out not to be inclusions and we were in fact required to pay for them or argue that this is what had been advised and "promised". All in all I would recommend Commodore Homes as a trusted builder.
1 comment
Admin T.Commodore Homes
Hi Kristy,
Thank you so much for your review/feedback, we really appreciate it!
We are pleased to hear overall you had a positive experience and would recommend us!...
ToodyayPerth, WA
- Verified customer
Happy customer
First time building, would happily build with commodore again.
From beginning to end the whole process was enjoyable. Wonderful happy helpful staff especially the building supervisor. Any issues if any addressed immediately and with a positive result.
Even post build inspection and repairs, very attentive and prompt to ensure i was happy with the quality of the house.
The only issue i had was with a blow out in the cost of the site works which i did query but a meeting was had resolving any issue promptly with a positive outcome.
Happy to recommend Commodore
1 comment
Admin T.Commodore Homes
Good morning,
Congratulations on your first build! We are so happy to hear you had such a positive experience building with us and that you would recommend us to others.
We wish you all the best!
- Commodore Homes team
CarlaPerth, WA
- Verified customer
Pleasantly surprised
From the get go and through out communication was excellent. Any queries/ concerns were promptly addressed. All timelines were met and we even got our keys earlier than anticipated. Having built twice previously with other builders, this was the best experience overall.
1 comment
Admin T.Commodore Homes
Hi Carla,
Wow, what amazing feedback! Thank you so much for writing this review.
We couldn't be happier to hear you had the most pleasant experience building with Commodore Homes....
BillyPerth, WA
- Verified customer
Commodore Homes - Great choice of builder!
Delighted with our choice of Commodore Homes to build our home.
The experience throughout was great and everyone we dealt with during the process were very professional and knowledgeable of their product. This is the first home we have built and from the pre-construction stage, our sales rep Dean through to the admin / prestart team were very helpful answering queries we had and assisting with our selections.
After meeting the site supervisor Ray, he filled us with confidence and we knew that the build was in good hands. Only minor issues arose during the build that were dealt with swiftly.
Thank you to all at Commodore Homes!
1 comment
Admin T.Commodore Homes
Hi Billy,
Thank you for your amazing review!
We are so pleased to hear we were able to give you a positive experience for your first build and that our team were friendly and helpful throughout the process....
KatyPerth, WA
- Verified customer
Love my new house.
I am very pleased with my Commodore Homes house. It was well managed and I was able to call whenever I needed information. My property is built pretty well for the fairly low price it cost, and the things that had issues were (and are being) fixed quickly. The house cost almost exactly the same as the estimated cost, it was around $2000 less. I especially love my bathroom, it was great to have so many tile options without spending additional money. I also liked that I could pay for upgrades straight to the individual tradesman/company (I got vi...
Read morenyl planks instead of tiles) instead of paying through the building company which helped me save a lot of money as other building companies mark up the price of upgrades. I have already recommended Commodore Homes to others.1 comment
Admin T.Commodore Homes
Hi Katy,
Thank you so much for your amazing review!
We are so pleased to hear you enjoyed building your home with us and that you've recommend us to others....
Find out how Commodore Homes compares to other Home Builders
Know better, choose better.
Tony SPerth, WA
- Verified customer
Loving our new home!
From when we built our first home in 1995, the process with Commodore has been so much easier. The pre-start was informative and staff so helpful in getting everything we needed and offering solutions and suggestions. The build process was smooth and quicker than we expected, even with the Christmas break. Now we have our big, beautiful home and we can't wait to move in!
1 comment
Admin T.Commodore Homes
Hi Tony,
Thank you so much for your review and we're so pleased to hear you had a great experience building with us!
Enjoy the move and of course your brand new Commodore home....
JoannePerth, WA
- Verified customer
Amazing service from start to finish!
From the initial meeting with Tristan and the final meeting with Shae, the whole process has been smooth and enjoyable. Our queries were answered punctually and the build was completed in the expected time frame. Over a little over estimated costs=
1 comment
Admin T.Commodore Homes
Hi Joanne,
Thanks for the 5 Star review!
We're pleased to hear you had a positive experience building with us and that you enjoyed the journey....
- Verified customer
Very smooth process for an overwhelmed first home buyer!
Throughout the entire process we were overall extremely pleased with how smooth it went.
- Our sales rep (Brendon) helped us to understand what can be done with our budget and was very accommodating to our ideas and questions.
- The admin team were personable, did a great job answering our questions and keeping us informed as updates became available. The only issue we had here was some confusion and inconsistency between Commodores accounts department, us and the bank we obtained finance from. This can be very stressful for a first time home...
1 comment
Admin T.Commodore Homes
Hi Ashlee,
Congratulations on building your first home and thank you so much for this fantastic review!
We are so pleased to hear you enjoyed building with us and that you would recommend us to others - that means the world to us!...
- Verified customer
Finally in my new home
I can not fault the pre construction phase, my sales rep Brendon and everyone from admin and pre start we’re very helpful and made it a smooth and prompt process. Most of the build was also smooth but not so much promt. I was informed of the progress via the portal which is very useful and my construction administrator Debi was very informative. I did have to contact a few people to rectify issues I had but they were fixed eventually. The final cost ended up being less than the estimated cost so I was stoked about that! Thank you for my new home commodore!
1 comment
Admin T.Commodore Homes
Hi Chloe,
Thank you so much for this great review and the feedback! We are pleased to hear you had a positive experience building with us and that you're happy with your new home! :)
Thanks again,
Commodore Homes Team
ELDPerth, WA
- Verified customer
Building with confidence
We are overall happy with our home/build with Commodore. The service and product were delivered as expected. Our site supervisor was experienced and we had confidence in him overseeing the build. Thank you for our first new home!
1 comment
Admin T.Commodore Homes
Hi Eld,
Thank you for this great review and congratulations on your first home! We are so pleased to hear you had a positive experience building with us.
We wish you all the best,...
Joanna MPerth, WA
- Verified customer
Commodore Homes is the BEST!
Commodore Homes was an awesome choice to build our home with. Our home was built in under 20 weeks which was under the standard build time of 26 weeks. The admin staff were very helpful also and always kept us in the loop with any updates. Only had the one issue with the build with a slight scratch on the window but it was rectified straight away, other than that it all went smoothly. Would highly recommend them, they will not let you down. Thank you Commodore Homes for the hard work and your service ;) Very much appreciated
1 comment
Admin T.Commodore Homes
Hi Joanna,
Thank you so much for you review!
We are so pleased to hear you had such a great experience building with us and that you would recommend us!...
Find out how Commodore Homes compares to other Home Builders
Know better, choose better.
ChantellePerth, WA
- Verified customer
Great support during construction phase
Was kept up to date for the duration of the construction phase and the guidance and support provided during this stage was superb. The online portal was great to check in on how the build was progressing.
During PCI there were small corrections required which our supervisor pointed out, however this was corrected within a week. Satisfied with the overall quality of the build.
Some concerns during the drafting of the house plans which was left unresolved and consequently cost us a lot more than we were originally lead to believe by the sales c...
Read moreonsultant. This was due to the fact that the plans had to be re-drawn on numerous occasions after we provided clear instructions to the sales consultant on the first occasion - we were consequently charged for each draft that was drawn up incorrectly. This would probably not have been a issue if we were able to build off an existing plan.1 comment
Admin T.Commodore Homes
Hi Chantelle,
Thank you so much for your review!
We are pleased to hear you had a good experience overall but disappointed to hear about the unfortunate issue with drafting....
Rhys LPerth
- Verified customer
Great Experience!
We highly recommend commodore homes.
We walked into the showhome and we were sold as soon as we walked through the doors.
Tom was great to work with, we had all costs provided to us the day after they were requested.
Our supervisor (Gary) was great, along with Deborah and all other consultants we dealt with along the way. When it came to final inspection, we were quite fussy and had picked out a few defaults but they were all rectified within 2 weeks.
Overall we are very happy with how our new family home has turned out and we are glad we went with Commodore.
Teegan RPerth, WA
Great experience, LOVE my house
From day one commodore homes has been amazing. Our sales rep (rob) has been in contact with us throughout the whole process of building, answers any questions we have. The online portal makes designing and keeping track of what’s happening with the house so easy. When going for a final inspection of the house the contractor noted any concern about the house we had and showed us issues we didn’t even notice, all small and easy to fix issues. Everything about the process with commodore homes has been simple and well taken care of. My partner and I thank all the people that helped us build Our dream home
1 comment
Admin T.Commodore Homes
Hi Teegan,
Thank you so much for this amazing review!
We're pleased to hear you had a positive experience building with us and that you're happy with your new home. Congratulations!...
- Verified customer
Good quality home!
Our experience with Commodore Homes was good! Sitting down with the sales representative (Edwin) we had a strict budget and from the few builders we had spoken to Edwin was the ONLY one who followed it no if's or but's. We told him what we wanted, and he gave us multiple options overnight. We signed on before Christmas 2017 and had an awesome package of upgrades through doing so. Pre-contract we had a few issues with us wanting Colourbond roof and the cost Commodore was telling us started off as $1,000 and was ending up well past that. Moving p...
Read moreast that signing contracts was a mostly smooth process, nothing in there made us question Commodore as a company (No gag clause) and we were happy with what we were signing up for. Our contracts admin (Jasmine) was so lovely and it was always pleasant talking to her, even at handover. Going into prestart we were told on the day we would have to pay for all extras upfront. It would have been nice to have this communicated prior to prestart as it stopped us from being able to have some of the upgrades we would have wanted. Our prestart consultant (Lauren) was incredible. She was upfront and honest about our decisions but not rude or pushy. She told us honestly if she thought something was a bad choice and we definitely appreciated that input. Most of all she was easy to talk to which is great when you have to spend a day with each other. Through construction we had a few issues. Often, we felt like we were being taken advantage of because we were young (19 and 23). There were a few selections we wanted to change which we were told early on we could but when the time came we couldn't which was frustrating. We also had an issue with a council mistake meaning we would need a drain/grate in our driveway. When we offered to pay for other more aesthetic options we were told no, even though others in the same estate had taken that route. Unfortunately, that is now something we will have to look at every time we come home. In terms of the actual build, rather than the office, the trades that were hired were fantastic. Every aspect of our house is incredibly well done. All trades were friendly and took great pride in their work. They have built us a wonderful house that looks brilliant. Coming over to handover we paid a private building inspector to attend our PCI. Our supervisor was happy to have him on site. At our second PCI our supervisor tried to tell us that the inspector wasn't great and only picked out aesthetic things not structural, which, when you're building a house is concerning. Should there be structural things to be picked up on? We were told all items on the list from the inspector were attended to but after handover we have found quite a few weren't touched. We have more than 1 dodgy light switch/ power point and some drain issues outside. After 1 month of living here we had contractors knocking on our door at 7am telling us they were about to rip up our driveway because there was a drainage issue. I will happily say they found there was no issue, but this wasn't communicated to us. Commodore didn't tell us there was an issue, nor did they tell us anyone was coming out to fix anything. This was frustrating but promising that there wasn't any issue present. Overall it was an above average experience. I do believe it could have been better, but it certainly could have been worse. Any and all issues aside we have a beautiful house that we love and we're hoping we are able to recommend Commodore to our friends and family.1 comment
Admin T.Commodore Homes
Hi Abbie,
Thank you so much for taking the time to write this review.
We really appreciate the feedback in detail. Every build experience is unique however we always look to improve on things if they're brought up by our clients, so thank you!...
JetPerth
- Verified customer
Overall good but could be better
The online portal made it easy to select items for our home. Our brickwork and plaster was very good but we did encounter a lot of difficulty when we asked the site supervisor if we could remove the built in robe from one of the bedrooms. We were told by the site and building supervisor that it was unable to be removed as it was structural and we would need to re-submit plans to the Council. We contacted the Council and were told it wouldn’t be a problem and when we supplied the Council officers contact details to our site supervisor he was rea...
Read morelly reluctant to follow up for us. This was disappointing. The tiling is not great quality, upon moving in we have noticed a number of areas in different rooms missing grout. Our feature tiling in the kitchen is still crooked even after being re-tiled twice. Having to have the kitchen re-tiled also pushed back our move in date. The tilers also cut tiles in our living room which damaged out concrete pad which has cost us an extra $3000 in patching to try to fix as we did polished concrete floors post move-in. The builder was aware that we would be doing polished concrete floors and must not have passed this information onto the trades, not that tiles should be cut inside the house anyway. The cuts in the floor were hidden with grout and not found until our conctreters started grinding. It’s not clear whether the cuts were hidden by tilers or the builders. There have also been issues with our lighting and powerpoints, Commodore were proactive in sending out an electritian within two days which was a great response. Overall I’d say our experience was ok and would encourage others to use Commodore Homes but pay attention to detail.1 comment
Admin T.Commodore Homes
Hi Jet,
Thank you so much for this review - we really appreciate the feedback!
We're pleased to hear you had an overall good experience and that you recommend us. ...
Questions & Answers
Dimuasked
Thinking of building with Commodore Homes. We saw an amazing 'Full package' inclusive of flooring, internal paint, AC and blinds. Went to see a display home, but it has got many upgrades. Wonder if we get to see what are the inclusions (esp. flooring, sinks etc.) in the standard full package before we sign the contract.
4 answers
Hi Dimu they have an showroom at BGC housing group in Osborne park where you can view inclusions to your package. Alternatively you can view tiling , carpets and window treatments directly from the suppliers. Tiling they use Crosby tiles and imported ceramics. Carpets - Trevors carpets and window treatments- ABC blinds. I was impressed with the tiling and carpets which was included in the package. I did upgrade window treatments but that’s a personal thing when decorating your home.
Yokine, That's helpful. Thanks! I will request a visit to their showroom before contrat signing. Are you currently building with them?
Kaylar B.Commodore Homes
Hi Dimu,
I will send you a private message.
Thanks
Sara Hassanasked
Hope that you can help.
Do you have any contacts for customer's complains and problems?
As we do not want to leave any bad reviews or negative feedbacks before discussing it with the management.
1 answer
Hi Sara
Sorry I don't have any contacts for customer complaints or problems.
Depends on the problem should discuss with your site supervisor and the admin person.
Sorry I can't help any much.
Rickasked
Hi, just wondering is there any difference between Go Homes or commodore Homes ? Both of them are part of BGC company, also located in same building. TIA.
3 answers
Admin T.Commodore Homes
Hi Rick,
Thanks for your question!
We offer unique housing solutions that appeal to a different demographic than GO Homes. This is because we have different home designs, specifications, price lists and inclusions.
We hope this helps answer your question.
Thanks,
- Commodore Homes Team
Thanks for reply back, just wondering which one is best one for quality wise ? TIA.
Admin T.Commodore Homes
Hi Rick, the quality of our homes are exactly the same – whether you purchase your dream home through GO Homes or Commodore Homes, and BGC Residential is dedicated to providing the highest level of quality inside and out. – it all comes down to the specification e.g upgraded items etc and the price point.
Thanks,
- Commodore Homes Team
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Admin T.Commodore Homes
Hi Jasmine,
Read moree was left to our Construction Manager. Other than that though, it sounds like you had a really positive experience building with us and we are so happy to hear it!Thank you so much for taking the time to write this review, your thorough feedback is greatly appreciated and shows us where we can improve. We will pass on the comments about how your hom...