Commonwealth Bank Awards

I have spent over 3 months chasing a redemption of awards points ($275 Coles vouchers) collected by my aged mother over many years. Countless telephone calls and visits to the bank have resulted in a "lost" order and the need to start the process again. What's more, to lodge a complaint, you must do this in person. Extremely frustrated and disappointed by the CommBank Awards service.

Spent 29k in 1 mnth to get less than 8,000 QAN points! Read the fine print, on most transactions you get .4 in the dollar QAN points, after 10k you get .2, it’s crap in my view!

I accidentally ordered too many of an item with my awards points. This was on the weekend - outside of business hours, so I couldn’t call to rectify this. Called the next business day - I was very politely informed that it was too late; sorry, already processed and nothing they could do. Very disappointing. I made a mistake, but there was no avenue to rectify it. A very unforgiving system.

I ordered garden equipment using my award points. All items arrived except the leaf blower. When I inquired, to my surprise, i was told the item was delivered 10 days back to my address. As I did not get it, I asked for the acknowledgement for the delivery. I was then told due to the current epidemic deliveries are not acknowledged and I almost lost hope of getting it. However, the awards team within two days arranged the delivery and I received it yesterday. I am extremely pleased with the way they handled my case.

I made a mistake and ordered the wrong colour... So i tried to cancel the order, which you can't online. This is the first thing that is very poor about CBA awards program.
Called to cancel. I was told yes its cancelled. So I ordered the right colour item on the 10th.
Next day the first wrong coloured item was delivered. So now it needs to be returned.
Call up, how do I return an item? I was given 4 different avenues all contradictory and none based in any real world. So I still have the product I don't want... and 12 days past there delivery...

Good entry level card. The low minimum credit limit of $500 makes it accessible for those times when you need an actual credit not debit card for hotel stays etc. Not really any other benefits of this particular card to mention.

Great card. Always pay by the die date, therefore no interest charges plus the benefit of rewards. Benefit of supplementary card for an additional $10 and only $59 annual fee

The great thing about the CommBank awards card is the convenience in online mobile banking. The awards themselves arnt that interesting for the amount you have to spent to redeem them.

I find The awards program really isnt very exciting as you need to spend a fortune to get anything, I spent ALOT of money and for barely anything in return!!! The redemption process is simple once you finally work up enough points, but again, not worth the time! Not worth it, I feel theres a lot of better deals on the market!

I have been using the CBA card since 2013. It's quick in transferring money to this credit card and the customer service is impeccable. Its a decent card to have .

You would pay Standard fees.
Easy to transfer balance to credit card
Rewards given by commonwealth credit card are minimum
Not very satisfied with rewards and points scheme.
Try getting offers from other banks

Been with Commbank my whole life and would never change.
Based on my experience using Commonwealth Awards creditcard makes it easier. The cons would be the international fee charge which is quite high!
I find it relatively easy to transfer my balance to the creditcard. The app is super!
Satisfied with the costumer service (answered all my queries), conveniency with Commonwealth bank (branches nearby), getting rewarded for using it and claiming the awards made easy.
It is easy to accumulate points and simple to redeem them.

I have been using the CBA card since 2013. It's quick in transferring money to this credit card and the customer service is impeccable. but I'm not too happy with the annual fee.

I have been using the CBA card for the 4 years. The customer services is good but I don’t like annual fee. Also CBA used to give for Amex 2 points for $1 spent but they get rid of it.

Works well in multiple scenarios such as for eftpos machines or vending machines using PayPass application of payment in addition to the standard swipe or insert and pin method of use.