Commonwealth Bank Awards

I have spent over 3 months chasing a redemption of awards points ($275 Coles vouchers) collected by my aged mother over many years. Countless telephone calls and visits to the bank have resulted in a "lost" order and the need to start the process again. What's more, to lodge a complaint, you must do this in person. Extremely frustrated and disappointed by the CommBank Awards service.

Spent 29k in 1 mnth to get less than 8,000 QAN points! Read the fine print, on most transactions you get .4 in the dollar QAN points, after 10k you get .2, it’s crap in my view!

I accidentally ordered too many of an item with my awards points. This was on the weekend - outside of business hours, so I couldn’t call to rectify this. Called the next business day - I was very politely informed that it was too late; sorry, already processed and nothing they could do. Very disappointing. I made a mistake, but there was no avenue to rectify it. A very unforgiving system.

I made a mistake and ordered the wrong colour... So i tried to cancel the order, which you can't online. This is the first thing that is very poor about CBA awards program.
Called to cancel. I was told yes its cancelled. So I ordered the right colour item on the 10th.
Next day the first wrong coloured item was delivered. So now it needs to be returned.
Call up, how do I return an item? I was given 4 different avenues all contradictory and none based in any real world. So I still have the product I don't want... and 12 days past there delivery...

Good entry level card. The low minimum credit limit of $500 makes it accessible for those times when you need an actual credit not debit card for hotel stays etc. Not really any other benefits of this particular card to mention.

The great thing about the CommBank awards card is the convenience in online mobile banking. The awards themselves arnt that interesting for the amount you have to spent to redeem them.

I have been using the CBA card since 2013. It's quick in transferring money to this credit card and the customer service is impeccable. but I'm not too happy with the annual fee.

I have been using the CBA card for the 4 years. The customer services is good but I don’t like annual fee. Also CBA used to give for Amex 2 points for $1 spent but they get rid of it.

Works well in multiple scenarios such as for eftpos machines or vending machines using PayPass application of payment in addition to the standard swipe or insert and pin method of use.

I have been using this card for years and find it simple to use. The bank app makes it very convenient and it is easy to transfer money to the card and do your banking. I like the points, good way to treat yourself.

Good bank with a lot of youth incentives that help you manage your money more efficeiny. As a result I am able to manage and finance my money now at an important age

Had this card for almost 10 years.
No frills and hasn't failed me once.
I use it for convenience so I pay up when the statement comes.
I once missed a payment because I didn't receive the statement but CBA was kind enough to waive the interest penalty and charges. I have used it overseas and the exchange rate is typical of Aussie Banks-lousy.
Plus there is a charge for using the card-so I don't use my CBA card overseas.
Like I say-this is a no frills card so no reward points.

I simply use the Awards card for my everyday grocery to apparel shopping. The amount that I would have spent from my Debit card , I spend the same with my credit card and accrue points for the usage.

Its a pretty good card for me till now.

There just ain’t anything with spending your points on.
I used to live comm bank rewards and looked forward to shopping with my points. No it’s not worth it.
Seems like no one is trying anymore.
It’s going to cost them a lot of customers.

My Commonwealth Bank Rewards card is easy to use. I have had this card for many years. All you need to do is pay for anything every time you shop and watch your points accumulate on your card. These points are great for all sorts of rewards and are very handy when you want to redeem for different things. I particularly like to redeem supermarket vouchers like Coles and Woolies. These rewards are also handy for special occasions like Birthdays and Christmas. The supermarket vouchers are available straight away via e-gift cards. Other rewards such as electrical, outdoors and more generally take between 2-4 weeks to arrive depending on their availability and where they are coming from.