So our car has been destroyed by hail damage. We lodged a claim. Cominsure’s repair process is just an absolute joke.
So our car has been destroyed by hail damage. We lodged a claim on the day it happened and asked if we could take our car to our preferred repairer place for assessment and for potential repair. The answer was yes. We had to wait few days for a hail damage specialist to be present at our repairer of choice. Car got assessed yesterday. Today we receive a call from cominsure. We need to take our car to actionsmart which is their approved hail damage specialist. If that’s the case why have cominsure wasted our time and said yes in the first place....Wait it gets better! I asked Where an when can we take our car for assessment? The answer is oh they will contact you. They are currently setting up sites in Victoria and NSW! So when I ask are you serious?how long shall we be waiting? They said oh it’s just a hail damaged car, you can still drive it!! ( thank you for reminding me that!) We don’t know when they will be contacting you. This is the process. It’s not going to change! So the cominsure operater gets angry and hungs up on me! Honestly your process is not good enough and needs to be changed. It’s in fact one of the funniest and unprofessional processes we’ve ever heard of. It’s a joke!
I wish there was a No Star option
Vague information is provided in PDS about learner driver in aged restriction policy option. Nothing is mentioned about when the policy holder is supervising a learner. There is a common perception that if the full licence policyholders are supervising a learner, still the full license person is liable for car insurance. It is not clearly explained in pds and miss lead the costumers
Mistake To Move To Comminsurance
My car was bit from the back which I was not at fault. I called Comminsurance after few minutes to discuss the situation, the call center representatives are very inexperienced and do not think out of the box.
Asked me to take the car to crash repairer and arranged for a loan car with HERTZ which is on the other side of the town when the HERTZ is 400 meters away from the crash repair moreover WHY hertz? Anyways, I had to pay hertz insurance money to secure the car why?
It take 30-40 minutes to talk to call centre representive each time when I c...
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