I've been a Customer for over 32years and they have treated me with absolute contempt.
I'm still waiting for my pay which was payed Thursday morning and now it's Saturday. Still nothing. No notifications, nothing. Up to me to spend over 30nin on phone to talk to someone.
As for customer service, non existent.
They invite me to apply for a lousy $1500 overdraft only to be knocked back after a history of paying all my CBA debts including Credit card for $25,000+ and a$15,000 personal loan payed 18months early .
whole bank network is still completely down since morning now 10pm
whole bank network is still completely down right now since this morning 10pm now. i cant do an urgent money transfer that needs to be done before cob today. worst banking experience ever. time to move out all accounts from this unreliable financial institute.
Looking for Business Bank Account Don’t Use Commonwealth
I’m a start up business. I opened a Business account with Commonwealth. They charge you $10 per month. At the time I thought ok this sucks but I’ll be able to claim it on tax.... then after a review of my business ( consider how much you will make in your first year as a start up) I realised I won’t break the tax threshold to claim this- so hello Commonwealth Bank recurved $120 per year of my money for no reason at all. Go to NAB - they do business accounts for FREE.
On calling I was told by an unsympathetic commonwealth drone that it’s my fa...
8 years. Worthless customer care.
It doesn’t even recognise my own device in a different location and at the end it locks the account. What a stupid security? Next the customer care will tell you to go to the museum and get a fax machine and then send a fax to the bank :D
Decline without any reason
If your credit score is important for you never apply for any product at commonwealth Bank
My credit history was perfect and my score was 729 they declined me
My salary is coming to my commonwealth bank account and they knew that my history
Not very happy....find another bank.
Yesterday I attempted to pay my bill via CBA netbank, I received a pop up notice stating that something had gone wrong and to try again, which I did. When returning to my netbank account page I noticed that the bill had been payed twice.
I then spent the next hour and a half waiting to speak to a customer service rep. The bank accepted responsibility for the mess up (glitch?) and told me they were "urgently" investigating the matter, I still have not received a refund for the duplicate payment more than 24 hours after the event. I am a pension...er, and I need the funds to pay my other bills and purchase food. I have attempted to get resolution by contacting them over the past 24 hours and keep getting the same excuses, and thanks for my patience. I am not the only one affected, take a look at CBA's facebook page. I was eventually contacted by a CBA rep on the phone who stated that it may take up to 21 days to get a reversal for a duplicate payment which is their fault, I was told that I would be called back by a supervisor in 10 minutes, 25 minutes later, I am still waiting for a call. Don't open an account with this bank unless you want the run around and double talk when it comes to correcting a mistake they have made. I am finding another bank to trust my money to.
Not happy about stopping the PayTag
I’m eighty one year old disabled and suffering from Parkinson’s decease.
I’m not happy about the bank stopping the PayTag. Because of my trembling hands I find it very difficult to get to my phone, so I find using my paytag is very easy as I can get access to it from my bag.Because of my trembling hands I’ve have dropped my phone several times! How about considering those who are disabled and suffering from Parkinson’s decease?
- Verified customer
Only after the big $$
Been a customer of them for a while wanted a debt consolidation loan. Got declined was told need savings etc the reason I wanted to loan was to get ahead and get some good savings but no have a loan IV been paying in someone else's name for 3 years of a 4 year term never missed d a payment and I transfer the funds straight out of my account into loan account so after making a fortune of me in interest this way I'm still not good enough to lend to. It is time is as a country start walking away from the big banks untill this happen the small guy still gets stood on
Which Bank voted the worst bank of major home lenders, the rudest employee, the worst systems and unethical Bank? CBA
I suffered Depression, bullied, time and financial wasted during 7 years dealing with this bank starting the day I applied my first home loan. In fact the home loan personnel who opened my home loan in 2012 refused to helped me (because I complained his unethical works). He said "sorry I am now only looking after the home loan account $1 million or over (so my $500K+ home loan is no longer under his management), I could list up to 100 reasons not to choose CBA. This included people I dealt over the phone, and people dealt in the branches. 99.99...% I could NOT trust. Even if they promised to do something, you had to keep on reminding them 4 times to do so ! My mental health and my time had been wasted. They are good in bully. I am so relieved that I am no longer with CBA. If I could choose 0 stars I would select zero stars...
The worst bank I've ever had in my life
I've been with this bank for two years, and hate them.
Commonwealth Bank is garbage. I hate the fees that they charge for everything, and the poor, unknowledgeable customer service.
Every person I speak to at CommBank all have a different level of understanding of their products and services; And therefore, dependent who you speak to, you will get a different answer/solution - every time. For example: For the last two years, dependent on who I spoke to, I would get a different answer/solution for the same problem I've posed - every time. Thi...s tells me that their training is crap; the training for their employees is not standard nor comprehensive. Most of the time I wonder if they're just bs'ing with me. It's one of those situations, where you hope you'll talk to a CommBank employee that knows what they're talking about. I will be looking for another bank that has better customer service, and doesn't charge you a fee for everything. Or if there is a fee, a customer service that will actively let you know that there will be a fee to use this service, and options to avoid it.
Closed account after 27 years
Closed my savings account with CBA after 27 years. I applied for a small personal loan and it was declined without notification. The fees and interest I've paid this bank over the years would be astronomical. I can't justify paying them every month for decades if they cant support me when I need them.
New app sucks. The old app was great.
Been with the bank since I was a kid. The new app sucks. Stuff moving around. Notices now shoved in my face. Hate it. The old app was simple with straight forward work flow. It feels like they did no independent testing. The dev team thought it says great but no one was willing to say anything against it
Great customer service.
I've been their customer for 10years and since that time they have provided me with excellent customer service. Since the banking royal commission I believe their customer service have improved and they even refunded me with the incorrect interest they were charging me. I guess I'm one of the lucky few.
I have been with the Commonwealth Bank since I was born so that’s 29 years!!
I trust this bank with all my Banking Needs and the Customer service is handled greatly every time I phone them, if it’s an issue with a transfer or a query.
I love using my CommBank app & it’s so easy to use!!
Friendly staff & get on top of everything on the spot and they make you feel at ease.
Rudest customer service I have ever come across
Don't use these nobs. A bunch of scoundrels kids parroting "procedures", talking over you and not letting you explain the situation. Not to mention the ridiculous wait time, being told after that ridiculous wait time to call back another time, and being given the wrong information and then having to call back to clarify.
Closing all and never using again. EVER!
Layout of new app features
I've been with this bank for many years but the new app features are driving me insane. Set out is hard to find things I end up tapping every pic at bottom of screen to find what I need. Last app layout was better, since everything where it should be Infront of me. I'm not a business I don't need graphs to see expenditure. I'm not a child I don't need to be reminded when to pay my bills I have already set up payments. It's a pity we didn't have a choice whether to keep new update or not.
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