Useless at every turn
Banker with their products for 30 years, had business accounts for 3. You cannot trust this bank to provide a basic level of consistent Service. In this connected age they will block debit card transactions with fully funded accounts and not let you know until you find out from the merchant it did not work. No apologies. Want to make a complaint, person/department you make the complaint about will take the details. In a word, USELESS.
MONEY HUNGRY, don't care about customers
Been with commonwealth over 30 years. All I can say is they do not care about loyalty.
Recently I tried to claim house insurance for broken Hot water system, it was my understanding that HWS was covered but once I had to claim they will only cover $500 to the HWS plus damages to house. Excess is $500 so no point in claiming HWS if minimal damage has occured. After lodging complaint all they cared about was how they are in the right not the customer.
I also mentioned that I been banking with commonwealth for a very long time and this is quite d...
Waited 90 minutes on the phone & still waiting
Tried to solve an issue online. The systems chat is a robot and was told to talk to a human - still waiting after 90 minutes. Many years as a loyal customer counts for nothing.
Closing a credit card
I have been with CBA for 30 years and have become increasingly dissatisfied. I recently decided to close my Visa card account. I tried to do it on line but couldn't because it was $38 in credit. I spoke to an operator who told me I would have to transfer the money out of the account which I did only to find that I was now in debit with a cash advance fee. I decided to go to the local CBA and talk to a human only to find a cue out onto the street at our Buderim office.
I then went back on line to find that I now had a pending Netflex bill of $...
I've been a lifelong CBA customer and have found their services to be good but I'm disappointed by them dropping all homeloans to minimum repayments without consent. My term went from 6 years to 18years, how much extra interest is that under the guise of "helping" during COVID-19.
this pandemic has shown the real face of this bank, no customer service, ask to reduce payment , over one and half month no response, no worries the last revenge is mine ( i ll quit with Commonwealth bank ) ASAP
Thank you for waiting, we appreciate your patience and will be with you as soon as possible
1 hr 53 mins so far, and still waiting.
All I want to know is how much will it cost to break my loan agreement with the commonwealth bank.
Long phone queues, high interest rate in comparison to others, plus a yearly cost for the loan.
When there is a rate cut from the Reserve bank, the CBA doesn't pass it on (the last time).
Then the CBA has the gall to write to everyone that they will automatically reduce everyone's payment to the minimum to help during Covid-19.
If you really wanted to help, at least pass on the interest rate cut, rather than...
Tried calling their wait times are as bad as DHS
Tried calling CBA
Still on call waiting the last 45 minutes.
The call waiting music really does your head in after a few minutes....
I managed to speak to someone who tried to authenticate me, said I didnt have an account with CBA, so she transferred me through to another dpt, back on call waiting.
Really really lousy service. Call wait times in excess of 15 minutes are too long.
No customer service, no help whatsoever. People please go nab or westpac .
i have been with commonwealth bank for more than 7 years. We have 4 home loans with the bank. Due to current situation, our tenant ask us to reduce the rent as they are still waiting for cnetrelink payment. Both me and my husband loss the job, close our business . We have decide to call commonwealth bank today. After waiting in 1 and half hour, we ask if the bank could lock in our rate for investment 2.59% as westpc nab and other bank. Your staff respond we dont do price match. Is that 0.1% make that much different for commonwealth bank. But to...us as a customer it is a big issue that we may put it into another gas bill . The company advertise so much on the website on your facebook on how customer can rely on you in the hard time. How does it make it relevant to this current situation ? It has been such an disappointing experience with commonwealth . If you dont help , cant help then should not advertise under no circumstance. I will make sure that tell. any friend do not get any service from commonwealth as a old customer that have been let down so many times.
About a month ago I put an application in to change my home loan interest rate to a lower rate. A month later still no change. I have been on the phone so many times for hours, gone to the local branch, and spoken to my customer relations officer who keeps telling me she can't help. Not sure what to do. It seems to me that while the bank does advertise on their website that they are offering lower rates to their customers during this pandemic, they are not actually doing so. They continue to charge customers at the higher interest rate on the p...retext that the application is being processed. Their excuse is that there are too many applications to be processed, if that is the case why they are not hiring more staff or giving their relationship officers and local bank managers authority to make the changes? Looks like false advertising :-(
Over 2 hours waiting, and still not getting through!
How can it be possible that you put your customers on hold for 2 and a half hours before being answered? Hire more staff!! bad customer service ever I have
The reviewer stated that an incentive was offered for this review
my account was locked, rude, invasive, i hate this bank now
invasion of privacy, this bank have slowly but surely become a rip off over the years pinching dollars from us for any little thing they can. they also make unethical investments...
Covid 19 financial crisis
10 yrs with this bank got no response during covid 19, it's been lodge for more then 10 days, very disappointed. Not reliable at all, worst coustmer service during difficulty.
Lengthy wait time, but great service!
Wait times are a pain. But, considering the coronavirus, a 25-minute wait isn't too bad I guess. Also, the rep was great! I didn't catch her name, but whoever you are, you saved my life! Thank you!!!
Thank you Angelo
Thank you Angelo for all your help and clarification! You are truly a beautiful human being!! I feel so blessed that you answered my call today.
A million thanks, stay safe and God bless
I've been with CBA for more than 20 yrs; never missed a payment, impeccable track record with numerous loans and credit cards. The bank informed me of my interest only loan ending in a month time and reverting to P&I with repayments increasing by 40%. My plea to extend interest only period was rejected as under 'conservative's bank estimate' I did not meet serviceability criteria. That is, according to the bank, I am unable to service the loan on interest only but perfectly capable of doing so paying much more on principal and interest. Cynical...hypocrites! They spent millions every year promoting themselves as caring and people minded. Yet they flounder from one scandal to another, from one Royal Commission to the next, putting people's interests last.
Atrocious, lengthy wait times
One star is a compliment, if only I could rate them negative stars.
Understand they are very busy at this time. How about hiring more staff- just as the other large organisations have done, in order to deal with the large increase in calls?
Have called 3 times in all instances I was left waiting for hours on the phone, currently on hold and have been waiting for 2 and a half hours (and expect to be waiting for several more hours - going by the comments on their Facebook page, and the rewiews here)
Get your act together.
Lost my job & caring for terminal elderly mother, Which Bank won't waiver ERA fixed home loan - The Commonwealth Bank.
Just lost retail job due to Corona Virus, and am looking after 84 year old terminally ill mother who has dementia.
Asked for a wavering of early break fee of fixed 5 year home loan at 4.14% so I could manage a lower rate.
Remember the ad - Which Bank? The Commonwealth Bank.... Lost job, terminally ill mother and for all their Royal Commissions and the like, not much has changed.
I will make sure I tell everybody about this and in a few years time I have plans to upgrade and I won't be staying with the Commonwealth Bank when I needed them most.
I have been with CommonWealth bank for more than 4 years and I really disgussed with the service it provides online to the customer.
I have updated my addressing details and they do not update on the bank which means I have no card right now.
I have transferred some money through payID and there is tooooooooooooo much delay which is really disgusitng. As soon as I withdrow my money, I will discontinue banking with Freaking commonwealth due to its POOR customer services.
bad customer service on the phone
very rude and unprofessional customer service on the phone.
I been waiting for 2 hrs on the phone, then could not help then asked me to go the the branch. It just checking the account issue that has closed.
Questions & Answers
l have a idea , l want to make an account , what material should l need to provide
How to log in to my updated app. I know the password but there is no log in button now.
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