The worst Bank ever.
Ive been a customer for about 14 years and its the most dodgy bank ever. I have 2 different loans with them and a small credit card which i pay about $390 a month in repayments, I tried to consolidate my debts with them which would make it so i only pay about $220 a month but they tried telling ne i couldnt afford that. But i can somehow afford the 390. After that i opened a bank account with ING and now my pay goes into that and all my current bills are coming out of commonwealth and i just transfer the money for those when needed. What they d...o now which theyve never done before is approve bills when my balance is at $0 and charge me a $15 overdraft fee everytime and thats multiple times a week. And then they try and act like by approving those bills they're doing me a favour. Any way they can take money off you they will. I would avoid this bank and join any of the others except for Westpac which is just as messed up.
very poor online service.
i am with bank more than 10 years and this bank can not increase your credit limit.they can not identifiy over the phone and you need to go to bank to identified your self and waiting time in bank is 1 hour and branch is 30 minits far.so just identified your self you need to go to bank.such a time wasting opinion.
Online for over 30 minutes been with this so Called Bank for over 30 years
Over 30 years with this bank, my husband and myself, and I now have given up having a mortgage or any credit facility with them, although, I have put my son into an account with them, and being to regret this move. They unprofessionally, leave me on line waiting for over 28 minutes at 6.30 pm. Can I just say I do not give contempt to the staff manning the phones, as they are at the mercy of their Management. However, I did give feedback asking was my phone call being recorded, to please have call back facility or at the very least some reporting measure of scam on my account. Also resent being over 50 years off age and being treated as a moron by the bank, as I run my own online business and I am quite capable of online proficiency
Disputed transaction took 24 days
Had a pending transaction in my account which was cancelled the month before. Thinking,I called as soon as it came out, that’s it would go back to my account ASAP it took 24 days and several emails and at least two hours in total on the phone to sort it out. Phone service was terrible they assumed things before I was able to explain then when I did they changed their tune but I just would ask to speak to their boss it happened twice.
Was given some fees reversed by one guy that’s the one star. Unfortunately I’m stuck with this bank until I find a bank who cares for their customers.
So terrible and so complicated!
Just opened an account for my 13 year old daughter. Multiple emails received with client ID but no account info. Card received, still no account information. Unable to verify ID online, so went to the only branch open on Saturdays. Was told that they have verified both our IDs and given my profile full access to my daughter's profile/account. No account details given.
Called phone banking, told them I don't have any account detail info as it is a newly opened account. No PIN and no passwords. Tried to reset password online but it is required t...o enter PIN which I also don't have. Tried to activate card, but they ask to speak with my daughter. I told them that I was supposedly given full access to her, but they insisted that they need to speak with her. They asked her if she made any transactions and she said I don't know (I clearly told the agent before giving the phone to my daughter that she doesn't have any information on the account as I want the account active first before handing over anything, but I thought they will just ask about birthday etc.) But when I spoke with the agent again, she said "I'm sorry we couldn't verify info from your daughter, you need to go to the branch!" OMG!!! I said I was just in the branch to verify ID and was given full access to her account!!! I told the agent to just close the account as it was a mistake opening an account with Commbank!!! Worst bank in the world - maybe the universe!!!
If possible, CAB have got worse since I last patronised their services 15yrs ago
1. Robo support is next to useless - even the 'false economy' of a foreign call centre is more effective & capable
2. Telephone support abysmal
- 90+ mins to get through to a human. By that time they couldn't deal with the issue as my wife had to leave after 60min & they wouldn't allow me to convey relevant info :-(
- required 5 call attempts: 1 cutoff, 3 time outs as waiting 20+min
- quoted times waiting by telephone support don't recognise these time wastage
I expect substantially better service & as a relatively young soul I need human int...eraction to feel any sense of connection & trust with a company. What CAB have created with AI is very poor quality & call waiting is a recipe for client disdain & alienation. Overall 1/10 for my experience is generous. Will go find another bank that cares about adding value & human service to their clients. If possible, CAB has got worse since I last patronised their world of disjointed services.
bank that is stuck in the year of dinosaurs
net banking with commbank is crap and outdated. 1. you are super limited in how you search for transactions. 2. for some reason, they've decided that if you need to access any statements more than 2 years old, they will only give it to you in a pdf format ONLY. why ? only the genius who designed it this way knows. as a business using net banking it is very frustrating! not business user friendly AT ALL!
Just recently I found out that someone has used my card for payments and although i didn't lose my card. It happened twice so far in like 2 months. So I asked for the recovery and the customer service was saying that i have authorised the payment. I ended up getting my money back for the first time that it happened, but not sure i'll get my money back for the second one. They have terrible customer service and security..
What do i have to do?
I have a heap of money in 2 comm accounts and a credit card. Loot is deposited in the accounts each week, they go up not down
Credit card is always paid in full.
So i thought i would cancel a card a have with another bank and increase the credit limit by $1000 on the comm card. Try and keep it simple with 1 bank instead of 2.
In under 5 minutes it was declined saying my should my circumstances change to reapply.
Banks hand out cards to 18 year olds with no cash and let them get into debt.
Me with a heap of cash 5 star credit cannot get a miserable $1000 increase.
where does the money disappear to, not in my acc and not in the receivers either SO WHERE IS IT
Transferred funds from CBA to ANZ (across the road ) using internet banking, seems it may take 1-3 days to land in the acc..! However if I transfer from the ANZ to the CBA it is there immediately ! So instead of my funds entering the big black beyond how about you get your act together and be as good as the ANZ , find out how they do it and adopt their way, or bank the way they do.
Waiting time is more than 1 hour
Long waitng time online. They cannot be bothered to put additional resource to handle customer inqiuires on the phone, yet continue to make billions of dollars in profits. Horrible service. This is several years after I transffered my loans out of that bank. They have not improved a bit.
Five years ago, the Branch Manager and the Loan staff manager allocated to my application, almost made me loose my deposit for a home settlement because they could not validate the property value in time. It just went round and round, in them confusing the ad...dress, then the values and no end to the drama for two adjacent vacant land which I was buying. Had to go to ANZ for a quick turn around for the same property transaction, and the loan and settlement was all done within a matter of days. It was all done within a week. They have promoted unqualified people in loan manager and bank manager roles, who have limited knowledge and have no clue on handling any thing which requires additonal effort. They only know how to enter numbers in worksheet. They do not use their own thinking and analysis. Incompitance would be a kind word to use to describe most. CBA is the worst bank. There is no doubts about them. They cannot even do a phone call inquiry properly.
Smooth 8 years
I wont say i never had any problem but every time I face problem they resolve it very smoothly. I really love their Australia based call center. Their branch and call center staff is very compassionate. I am not against call center outsourcing but these days we are getting terrible quality from offshore call center. Its good that comm bank is keeping their call center in Australia.
Don't bother with CBA Bank
I wanted to switch our credit cards from Westpac to Commonwealth, because Westpac doesn't have Apple Pay. (we have a lot of assets, properties,shares,cash deposits great credit rating etc.)
What a horrific idea to go to Commonwealth...their credit card department asked for the information they needed over several contacts with my wife & me. They do not give you a complete list at the start. We wasted 2 visits to a branch & countless documents emailed only to find that again & AGAIN & AGAIN !!!they asked for something else. Why not ask at the beginning.On the last occasion I told them to forget the whole thing.Documentation to buy a house is much easier. Insulting. ANZ,Westpac was so easy.
The customer sevice agent was extremely helpful and very accomodating in making sure the money that has been transferred to my account be done real time. Definitely compassionate. I commend her for her excellent service indeed.
What a joke!
How can you not be aggressive, when you have waited for over 45minutes on the phonefor an enquiry to be addressed, now nearing 10pm...so I gather customer service rep. will answer my query.
Considering the banks make a hefty profit, giving back to their clients/customers via hiring more staff would salve my anger/frustration.
- Verified customer
Trickery with terms
I applied for a personal loan. I had a credit card limit of $25,700 and balance owing is only $520.00 on this card. Told me to reduce the balance to $12,000 and will re evaluate the personal loan. Guess what after I decreased that they still declined my loan. I have been with them since 2014 but its time to say goodbye. Why do they offer if they have to reject it in the first place.
- ‹ Prev
- Next ›
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.