I’ve been with commonwealth for over two years, as they are pretty much the only bank that offers a student credit card. Every interaction I’ve had with commonwealth has been great! I had to cancel my card in 2018 due to fraud, and again earlier this year after I lost it, and they were amazing to deal with both times. No long phone holds, onshore call centres and dealt with the fraudulent money very quickly and without hassle. The app has never been an issue, and I love the notifications to my phone anytime I purchase anything.
Tried calling their wait times are as bad as DHS
Tried calling CBA
Still on call waiting the last 45 minutes.
The call waiting music really does your head in after a few minutes....
I managed to speak to someone who tried to authenticate me, said I didnt have an account with CBA, so she transferred me through to another dpt, back on call waiting.
Really really lousy service. Call wait times in excess of 15 minutes are too long.
So terrible and so complicated!
Just opened an account for my 13 year old daughter. Multiple emails received with client ID but no account info. Card received, still no account information. Unable to verify ID online, so went to the only branch open on Saturdays. Was told that they have verified both our IDs and given my profile full access to my daughter's profile/account. No account details given.
Called phone banking, told them I don't have any account detail info as it is a newly opened account. No PIN and no passwords. Tried to reset password online but it is required t...o enter PIN which I also don't have. Tried to activate card, but they ask to speak with my daughter. I told them that I was supposedly given full access to her, but they insisted that they need to speak with her. They asked her if she made any transactions and she said I don't know (I clearly told the agent before giving the phone to my daughter that she doesn't have any information on the account as I want the account active first before handing over anything, but I thought they will just ask about birthday etc.) But when I spoke with the agent again, she said "I'm sorry we couldn't verify info from your daughter, you need to go to the branch!" OMG!!! I said I was just in the branch to verify ID and was given full access to her account!!! I told the agent to just close the account as it was a mistake opening an account with Commbank!!! Worst bank in the world - maybe the universe!!!
If possible, CAB have got worse since I last patronised their services 15yrs ago
1. Robo support is next to useless - even the 'false economy' of a foreign call centre is more effective & capable
2. Telephone support abysmal
- 90+ mins to get through to a human. By that time they couldn't deal with the issue as my wife had to leave after 60min & they wouldn't allow me to convey relevant info :-(
- required 5 call attempts: 1 cutoff, 3 time outs as waiting 20+min
- quoted times waiting by telephone support don't recognise these time wastage
I expect substantially better service & as a relatively young soul I need human int...eraction to feel any sense of connection & trust with a company. What CAB have created with AI is very poor quality & call waiting is a recipe for client disdain & alienation. Overall 1/10 for my experience is generous. Will go find another bank that cares about adding value & human service to their clients. If possible, CAB has got worse since I last patronised their world of disjointed services.
whole bank network is still completely down since morning now 10pm
whole bank network is still completely down right now since this morning 10pm now. i cant do an urgent money transfer that needs to be done before cob today. worst banking experience ever. time to move out all accounts from this unreliable financial institute.
Looking for Business Bank Account Don’t Use Commonwealth
I’m a start up business. I opened a Business account with Commonwealth. They charge you $10 per month. At the time I thought ok this sucks but I’ll be able to claim it on tax.... then after a review of my business ( consider how much you will make in your first year as a start up) I realised I won’t break the tax threshold to claim this- so hello Commonwealth Bank recurved $120 per year of my money for no reason at all. Go to NAB - they do business accounts for FREE.
On calling I was told by an unsympathetic commonwealth drone that it’s my fa...
Which Bank voted the worst bank of major home lenders, the rudest employee, the worst systems and unethical Bank? CBA
I suffered Depression, bullied, time and financial wasted during 7 years dealing with this bank starting the day I applied my first home loan. In fact the home loan personnel who opened my home loan in 2012 refused to helped me (because I complained his unethical works). He said "sorry I am now only looking after the home loan account $1 million or over (so my $500K+ home loan is no longer under his management), I could list up to 100 reasons not to choose CBA. This included people I dealt over the phone, and people dealt in the branches. 99.99...% I could NOT trust. Even if they promised to do something, you had to keep on reminding them 4 times to do so ! My mental health and my time had been wasted. They are good in bully. I am so relieved that I am no longer with CBA. If I could choose 0 stars I would select zero stars...
- Verified customer
Got charged 4 dollar fee xD for just opening a bank account
How interesting i was opening a new bank account and then started waiting for funds to come through which they havent :D and the bank decides to Charge me 4 dollars :D for not having anything in the bank account :D oh dear what a total screw up for this bank and recommend to be careful with hidden fees .. like 2.50 for example they did this last time with me and i had to wave that off .. now a attempt at 4 dollars.. Gee thanks for having a bite of my salary ..
Scammers use commonwealth bank as favourites
Have been scammed by commonwealth bank account and they have no control over any thing like that
Person controls multiple commonwealth bank accounts and scam people
Bank has nothing to do with the security of people money
They also charged me $800 interest from my credit card by pressing it by mistake on my transfer into my accounts when transferred straight back to credit card
Off course they don’t care they just want to rob your money by them or the scammers
Thanks for ripping us off
CBA is fantastic
I'm surprised when I read all the bad reviews for CBA. Any issue I've had with this bank has been solved quickly and professionally, and I find the employees to be fantastic, both in store and the customer service on the phone. Amazing service.
Questions & Answers
l have a idea , l want to make an account , what material should l need to provide
How to log in to my updated app. I know the password but there is no log in button now.
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