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Commonwealth Bank Online

Commonwealth Bank Online

1.5 from 108 reviews

Reviews

1.8

10 reviews
5
(2)
4
(0)
3
(0)
2
(0)
1
(8)
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Julia W.

Julia W.South East Queensland, QLD

  • 2 reviews

Very happy!

published

I’ve been with commonwealth for over two years, as they are pretty much the only bank that offers a student credit card. Every interaction I’ve had with commonwealth has been great! I had to cancel my card in 2018 due to fraud, and again earlier this year after I lost it, and they were amazing to deal with both times. No long phone holds, onshore call centres and dealt with the fraudulent money very quickly and without hassle. The app has never been an issue, and I love the notifications to my phone anytime I purchase anything.

Transparency
Customer Service
TopicGeneral Transactions and New Account
Simon C

Simon C

  • 17 reviews

Tried calling their wait times are as bad as DHS

published

Tried calling CBA
Still on call waiting the last 45 minutes.
Just terrible.
The call waiting music really does your head in after a few minutes....
I managed to speak to someone who tried to authenticate me, said I didnt have an account with CBA, so she transferred me through to another dpt, back on call waiting.
Really really lousy service. Call wait times in excess of 15 minutes are too long.

Transparency
Customer Service
TopicLoan Application and New Account
Prof X.

Prof X.Sydney, NSW

So terrible and so complicated!

published
Transparency
Customer Service
TopicNew Account
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If possible, CAB have got worse since I last patronised their services 15yrs ago

published
Transparency
Customer Service
TopicNew Account
warne

warneFitzgibbon

  • 5 reviews
  • 5 likes

whole bank network is still completely down since morning now 10pm

published

whole bank network is still completely down right now since this morning 10pm now. i cant do an urgent money transfer that needs to be done before cob today. worst banking experience ever. time to move out all accounts from this unreliable financial institute.

TopicATM Experience, Business Banking, Credit Card Application, General Transactions and New Account
Lexy L.

Lexy L.Sydney, NSW

Looking for Business Bank Account Don’t Use Commonwealth

published
Transparency
Customer Service
TopicBusiness Banking and New Account
not happy

not happyperth

  • 2 reviews
  • 5 likes

Which Bank voted the worst bank of major home lenders, the rudest employee, the worst systems and unethical Bank? CBA

published
Transparency
Customer Service
TopicBusiness Banking, Credit Card Application, General Transactions, Loan Application and New Account
2 comments
not happy
not happy

I rest my case from his ex employee: https://www.glassdoor.com.au/Reviews/Employee-Review-Commonwealth-Bank-of-Australia-RVW11613161.htm

not happy
not happy

Got charged 4 dollar fee xD for just opening a bank account

published

How interesting i was opening a new bank account and then started waiting for funds to come through which they havent :D and the bank decides to Charge me 4 dollars :D for not having anything in the bank account :D oh dear what a total screw up for this bank and recommend to be careful with hidden fees .. like 2.50 for example they did this last time with me and i had to wave that off .. now a attempt at 4 dollars.. Gee thanks for having a bite of my salary ..

Transparency
Customer Service
TopicNew Account
BAL

BALPerth, WA

  • 4 reviews
  • 7 likes

Scammers use commonwealth bank as favourites

published

Have been scammed by commonwealth bank account and they have no control over any thing like that
Person controls multiple commonwealth bank accounts and scam people
Bank has nothing to do with the security of people money
They also charged me $800 interest from my credit card by pressing it by mistake on my transfer into my accounts when transferred straight back to credit card
Off course they don’t care they just want to rob your money by them or the scammers

Thanks for ripping us off

Transparency
Customer Service
TopicBusiness Banking, General Transactions and New Account
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Tonje

TonjeSydney, NSW

CBA is fantastic

published

I'm surprised when I read all the bad reviews for CBA. Any issue I've had with this bank has been solved quickly and professionally, and I find the employees to be fantastic, both in store and the customer service on the phone. Amazing service.

Transparency
Customer Service
TopicATM Experience, General Transactions and New Account
See all Commonwealth Bank reviews

Questions & Answers

WELSLEY HUANG

WELSLEY HUANGasked

Online

l have a idea , l want to make an account , what material should l need to provide

1 answer
minni
minni

2 meters of denim 4 rolls of cotton. & 6 sewing needles

Debra Ratcliffe

Debra Ratcliffeasked

Online

How to log in to my updated app. I know the password but there is no log in button now.

1 answer
ben dover
ben dover

ask the bank

Get an answer from our members

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