Do not use!
Can’t get it to work in commbank atms in Indo. This is terrible, especially because the banks version of Siri is worse than useless and just try asking for help from a real person. Dinosaur bank, unhelpful app, useless travel card. Back to the credit unions it is.
Traveled to Samoa, have just got home and I’m shocked to the terrible exchange rates, Next time I’ll exchange at the airport and take a credit card . Really bad value from commbank- greedy .
Do not get this card! Read below
I repeat do not get this card! For every 1000$ I transferred I was losing 50 euros on there fees. Also commonwealth update their app every week so I’ve had days where I can’t even use my travel card. Also if you look at the st George travel card they don’t charge fees or atm fees it’s way better. I personal will not be using commonwealth for banking anymore with the fact that they need to update their app and card every bloody week.
Terrible declines and pending transactions
Worst idea. Do not get this card.
I spent two weeks in the UK and multiple times my card declined with funds loaded to the card.
Attempted to take cash out and declined then took my money. Took commbank 7 days to get my money back.
Then declined at the airport and took my money. Still waiting for that money to be returned to me.
Do not get this card. 9 times out of 10 you will need to sign for your purchases and not use the useless pin they asked you to set up. Super inconvenient when trying to make a speedy purchase on a busy holiday.
Useless and expensive.
The exchange rates are terrible when you load the card.
Then found that the card was useless at most petrol stations in the US as they asked for a zip code as secondary authentication at pay-at-pump.
Then you get back home and get charged fee to close card and get lousy exchange rates back to AUD.
Just use your regular credit card. It's cheaper and more flexible.
My whole trip I was not able to see my transactions, then my card declined 5 days before my holiday was over and I knew I still had money. 5 members of my family had this card and all 5 had issues. I used another card last year and never had a problem. I should have stuck with that one! Absolute rubbish. My daughter is still away and is crying because nothing adds up!!! This is ruining her holiday.
Half and half
Half the time I have used this card it works OK. The other so far has been a loss to me. Pireaus Bank in Greece steals money when you make a withdrawal. The receipt states the figure you want. It also has a disclaimer that states you agree that you have been given a choice of currencies in which to with draw. When checking my account I had been ripped off large sums, about 25-30% more than the money I received. What's the story here? CBA customer service give you the reassuring run around but don't give you much hope that your hard earned money will be returned. Very disappointing.
Absolute piece of junk
2 years ago this used to be a fantastic option. Then sometime in the past year someone decided to raise all the fees. The exchange rate they give you on any currency is at least 5% worse than on all their other debit and credit cards. They have also started charging ATM withdrawal fees on their end when they've done nothing. You effectively get charged twice to take out cash which is what the card is designed for. It would be like taking your CBA card to a Westpac ATM to withdraw cash and both Westpac and CBA charge you for the privilege. Then ...once your funds are on the card they charge you an additional 5% to convert between currencies. Here's a sample transaction for you. If you convert $100 AUD to US then straight back to AUD on the card you'd receive $85. Then to take that $85 out as cash they would charge you $3.50 leaving you with $81.50. This should give you some idea of how much money you'll be losing. Stick to using your Visa & Mastercard, the fees credit card companies charge are less and the exchange rates are much better.
The worst decision we’ve ever made - go with ING instead
Our trip consisted of the countries; India, Sri Lanka, Cambodia, Vietnam and Europe. We were told that the card was a great option when we went into the branch.
Firstly, India and Sri Lanka aren’t available currencies, so we copped the fees using our regular key card. When we got to Cambodia, we thought it was good that now we’d be able to use the travel card and avoid the massive fees associated with using the regular card. Just before loading USD (for Cambodia) we realised that the exchange rate actually makes it worse than if we were to ...just cop the fees from our regular card (like we have have been doing so far). I am writing this just as we are halfway through our trip, I feel like a sucker for not knowing but that’s how they get you I suppose. Leaving CBA at the first possible opportunity. Very disappointed.
A Complete Ripoff
The card was presented to us by a Commonwealth employee as a smart way to travel and save money. That is completely the opposite of what this card allowed us to do.
The currency conversion rates are horrific (we were losing $20AUD each time we pulled $200 out of an ATM, or if we would convert AUD to USD in the app beforehand the rate was even worse). That doesn’t include the ATM fees on top of the conversion rate.
I’m not sure if there’s any benefit to having this card aside from helping Commonwealth make more money off of its customers.
Can't Believe the Commonwealth Bank is So Useless
In Belgium purchased 30 litres of fuel at an automated fuel station because that's all there is. Returned to lodgings to find I have been chanrged 150 euros!! Tried to contact bank via app - no such thing is available. Tried to ring reverse charges as stated, oh no if you want that option you must go thru an operator .... What/which operator would that be? Rang Australia at my expense to be told I can't lock this transaction out as I was told I could do. Must download a form from the Travel MoneyCard site and print it out and return to Commonwe...alth Bank Australia by return by post or fax/email which will then reviewed by staff who will contact overseas company to dispute! Can't find the form on site anyway. What printer? I'm travelling and I won't be home for three months!! Worst card and worst support ever!!! Can't believe I've been so conned!!
A rip off!!
We won't be using this card again...an absolute rip off and daylight robbery when we went to transfer our holiday money back into Aus dollars, get your cash out and exchange at the airport BEFORE you get back to Aus!!! CBA push this service but don't make it clear the cost of retrieving your OWN money!!
Terrible product - expect better from CBA
Terrible exchange rate.
Then approx $3 CBA fee to withdraw funds, then ATMs take their hefty slice.
A $200 withdrawal then costs approximately $12 in fees AFTER the terrible exchange rate!!!
NEVER again will use this product!
Travel card expired no notification
I have had exactly same problem as above, Travel Card expired with money on it. and no notification although they notify about other less relevant issues. Can not get any information from my 'closed account' online except to say sorry information not available.
Typical corporate greed. Bring on the Banking Review
How typical. You have money on a travel card. Even though through Netbank I get 4 emails a week they can not send me one saying your Travel card will expire. The cord then expires and I now have to go to the branch ( how convenient for me ) and fill out a form then hopefully get have the money exchanged to AUD at a poor rate plus a fee then if I want another card then exchange at a poor rate plus a fee back.
I said just issue me with a new card with that money put back on but surprise surprise that is not possible WHY ? because this would defeat the purpose of expired cards. CBA know all about this little ploy and they make money off it. Then they wonder why there is going to be an inquiry into the banks.
Absolute rip off exchange rates!
Converting money to the card costs 5%. Taking money off the card costs ATM fee. Converting money back into $A costs another 5%. Complete and utter rip off! Don't do it just use your credit card.
Do not waste your time with this card!
We got a Travel Card 2 years ago at the suggestion of the CBA; “it’s really useful” we were told. Well don’t rely totally on it as it does not always work – we've had about a 20% success rate in trying to use the card in various ATMs. After several trips to Europe and Singapore we have found that it’s best to just use your credit card; the MasterCard rate is far better and credit cards are far more reliable and they are accepted in most establishments.
The final straw for us was in France recently when I decided to withdraw the balance in m...y Travel Card so I wouldn’t be hit with an unrealistically poor exchange rate to convert back to AUD after we got back. Well the ATM did not dispense any cash but the money was deducted from my account. After spending a long time on the phone (not to mention the cost) waiting to get through we were finally told that the transaction would be reversed when Sydney started work in a few hours time. Well, it has only now just been refunded, two and a half months later. My advice to anyone thinking of using this card is DON’T EVEN THINK ABOUT IT. If you know anyone going overseas let them know that this is an unreliable and very expensive option. The concept might sound good but the reality is that this card doesn’t work well in overseas banks ATMs. There are many far better options.
Disgraceful! Travellers left stranded while they do maintenance
My 20yo daughter called me from Orlando Airport just after 5am this morning in a panic: unable to access the Travel Money account that she has been using for the past three months. She'd just checked in for her return flights to Sydney, and had no other source of funds for meals etc. On contacting the bank at 5.30am, I was told that the system was down for maintenance, but would be restored in 20 mins. 'Please accept our apologies, etc etc.' I then checked online, where a message stated 'we'll be back up and running by 6.30am'. It is now past 7...am, and the system is still down. My daughter managed to borrow some cash from her boyfriend's mother, but others would not be so lucky. How many thousands of 'valued customers' with this card are currently experiencing embarrassment, inconvenience or worse across the world? Perhaps they could have used some of their huge profits to send a warning text to travellers in advance? I will be moving my savings out of the Commonwealth after this debacle!!!
Total rip off - exchange rates 6-7% worse than the fees charged using a regular key card
Called commbank to see if there was a way I could get less international withdrawal fees when travelling, they recommended the travel card. Travelled to Vietnam and quickly realised that the exchange rate they offer on the travel card is so bad it was charging me 6.83% more than I was previously being charged on my savings card. They've just hidden even bigger fees in the exchange rate. Huge rip off and very misleading.
What a ripoff!
1. a $3.50 transaction fee every time you withdraw your own money
2. at a 10% premium on the exchange rate.
Effectively, you're better off just a credit card or even an ATM in the overseas country ( Vietnam in this case ) copping the fees and they have a more favourable exchange rate.
CBA Travel Money Card = Don't Do It.
Questions & Answers
can we transfer money overseas (India) through travel money card by using money gram.
How to renew my travel money card with commonwealth bank while I’m overseas ? Do I have to be physically present in Australia in order to renew it? Is there any other way to renew it while I’m overseas?
Hi Kit. Check out all the reviews before you renew the card.
Hi, the card was used to withdraw $100 USD from an ATM in Walmart in Kentucky USA. Was charge $2.50USD by the Commonwealth , but then charged an additional $18.36 USD. So a $100USD withdrawl cost $20.86USD , About $30 AUS. Is this right? How do we avoid this.
It was probably a private ATM. Always use recognized banks. I would suggest only withdrawing when you need cash and don’t do this often. Use the cash card to pay for as many of your transactions as possible as there is no fee for payments.
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