?
? !
1 photo
Commonwealth Bank Travel Money Card

Commonwealth Bank Travel Money Card

1.8 from 291 reviews · View Statistics

Reviews

  • Transparency
    2.3 (3)
  • Competitive Exchange Rate Yes (1) · No (2)
Previous
Next

Horrible dispute mechanism

published

While it is convenient to be able to pay without fees the exchange rate is horrible.
We used it in Switzerland, Euro counties and the Czech Republic. Loaded before going with $A and Euros.
We had 2 transactions turned down that are currently still “pending”. This was 26 and 24 days ago. Have had numerous emails and 4 telephone conversations and still not resolved. The service desk was answered on all but one occasion by operators who had heavy accents and were extremely difficult to understand as I assume I was to them.
Emails were answered 3-4 days later with a pleasant but irrelevant message instructing me to call them once again.
No ability to call using WiFi call made this difficult whilst overseas.

Transparency
Incentivised ReviewNo
See all answers
Similar opinion? Write a review on ProductReview.com.au!
G.L

G.LBrisbane

  • 9 reviews
  • 11 likes

Virtually useless to a couple!

published

Went to a branch who said it was possible for my wife and I to get cards and link them. We have a joint account, joint home loan and joint credit card but in fact we cannot get a joint travel money card or even two seperate ones that are linked. Now I have to either give my wife cash or be with her 24/7 as the pin option on the card doesn't work 99% of the time and requires a signature! All in all pretty much useless to us!

Transparency
Incentivised ReviewNo
See all answers
Similar opinion? Write a review on ProductReview.com.au!
VenuA.

VenuA.Sydney, NSW

  • 2 reviews

Not worth it if you are travelling to Vietnam or Cambodia !

published

Over a 2-week holiday covering Vietnam and Cambodia we paid about a total 23 USD (about 35 AUD) of bank fees for 4 withdrawals @ ATMs. Expect to pay about 50,000 dong per cash withdrawal in Vietnam in addition to the excess fees the local bank will be charging (depends on your transaction). In Cambodia cash withdrawal fees were about USD 2.50 and the local bank will keep another USD 5.00. In Vietnam, when the card was used in stores an additional 3% tax (VAT) was charged. It felt like daylight robbery. The only positive about the card was the relative ease in which you could use the CBA App to load money in different currencies with a WIFI connection.
Next time I travel to these countries I will be taking cash and exchanging there.

Incentivised ReviewNo
Similar opinion? Write a review on ProductReview.com.au!
Travel Money Cards & Currency Exchanges

Find out how Commonwealth Bank Travel Money Card compares to other Travel Money Cards & Currency Exchanges

Know better, choose better.

Compare all
Monet

MonetGreater Melbourne (Outer), VIC

Dud card

published

We used this card in USA gets rejected often and works sometime worst was checking in to American Airlines wouldn't work at all ever!! Embarrassing and frustrating tried to contact Com Bank ha,ha good luck with that might as well be on Mars

Transparency
Incentivised ReviewNo
Competitive Exchange RateYes
Similar opinion? Write a review on ProductReview.com.au!
Quack

QuackAdelaide

Going to Vietnam

published

I suggest that you take cash (USD preferably although AUD is acceptable). Used CBA Travel Card at Vietnamese bank ATMs was charged VND50000 per withdrawal PLUS additional fees of the Vietnamese banks. Vietnam is a 'cash' society with even hotels preferring cash (USD or AUD). And yes exchange rate provided by CBA was low and hotels there don't give good rates either. At least I could access the account and load it via NetBank.

Similar opinion? Write a review on ProductReview.com.au!
Dazza

DazzaShepparton

They don't tell you this

published

Get an ANZ card, no cost & (this is for all travel money cards) ONLY put AUD on the card...you will lose hundreds of $ converting onto & then off it. CBA charge you $17 for the card, then 5% to load money and whatever they want to change it back to Aus $....never again.

Similar opinion? Write a review on ProductReview.com.au!

Not worth the convenience

published

Used card in Europe. Don't get the card if you're happy to withdraw cash on your normal bank card. The travel money card gives you a significantly low rate in comparison to withdrawing cash. So, if you're happy to use cash during your trip, I'd suggest skipping the travel money card.

Similar opinion? Write a review on ProductReview.com.au!
Dave Dee

Dave DeePERTH

  • 9 reviews
  • 2 likes

Avoid "travel money" cards at all costs

published

Banks not only make their money from customers being unable to do mental arithmetic when traveling, but any cash left after the expiry date they (wait for it) CONFISCATE ! The constant fees for switching between currencies are the least of a users problems. A much better idea is to obtain a credit card with no annual fee and no conversion fees, and preload it with Aussie dollars making sure it is NEVER in debit and use that to withdraw cash at overseas ATMs. The 28 Degrees card is very good in that regard, but make sure you pay off in full every month or high interest charges apply.

Similar opinion? Write a review on ProductReview.com.au!

Rip off exchange rates for Commbank travel card

published

Commbank offering .84 exchange from NZ $ to Aus $. FOR $226NZ I am getting $196 AUS. Cancelling my card, Commbank travel card repeatedly gives you very low exchange rates.

Similar opinion? Write a review on ProductReview.com.au!
Travel Money Cards & Currency Exchanges

Find out how Commonwealth Bank Travel Money Card compares to other Travel Money Cards & Currency Exchanges

Know better, choose better.

Compare all

USA

published

Had major issue with the primary card did not work at all had to rely on secondary card or my own credit card. At Las Vegas airport it did not work at all and some places would not accept card pre-loaded with cash.

Similar opinion? Write a review on ProductReview.com.au!

Not the product that is sold.

published

What got me on board with the travel card was what I was told was the current exchange rate conversion. Well, even adding 0.1 to a conversion to 100 Pounds makes it $10 more. Which is obviously going straight to the bank. Do not pass go. Not to mention the $4aud they hit you for withdrawing cash. Even at an ATM advertised as 'no withdrawal fee'. I just used my Mastercard Debit card for my last purchase, got the true exchange rate so now we'll see whether the fee is reasonable or not... so to my mind at this stage this travel card is at best a 'backup' that set me back $15 and that charges extra every time I want to put funds into it.

Similar opinion? Write a review on ProductReview.com.au!
Monique

Monique

  • 7 reviews
  • 9 likes

Worked ok

published

The fact I owe $90 on a prepaid card is ridiculous. The explanation on email was very dismissive and when I went in, they said it was due to a singular purchase. The explanation summerises as: the product was bought on one day, wasn't cleared until a few days later and there wasn't money in at the time. This is incredibly dodgy, as there was still money in my account a few days after this payment supposedly went through AND I added another $100 dollars after the payment supposedly went through. The way everyone was so dismissive when dealing with this was both infuriating and made me feel like I was being treated like a child. $90 is about 2 average weeks pay. That's a lot of money for me.

1 comment
Monique
Monique

Since this review, I have been refunded the $90. Still wouldn't use it again.

Similar opinion? Write a review on ProductReview.com.au!
Demi

DemiSydney Surrounds, NSW

  • 10 reviews
  • 5 likes

Unsafe

published

I used the card in London, Paris, Italy and Greece, each time I had to sign for my transaction nobody checks the signature on the card. Once I just scribbled a signature that was not the same as my signature on the back of the card and I was able to pay for a $200 meal.
So why was I give a pin number. I called customer service from London and was told that signature was the only way I could use my card in most countries. If I had lost my card anyone could have used it. Will never travel with this type of card again.

Similar opinion? Write a review on ProductReview.com.au!
Fed Up

Fed Up

  • 3 reviews
  • 6 likes

Problem: A lot of stores won't accept this as a credit card!

published

A major problem is that a lot of stores refuse to accept this card as a valid credit card when the holder is making a purchase. The reason is that the Commonwealth Bank has, rather stupidly, not put the holder's name on the card. I have run into this problem time and again on my travels in Europe and the U.S.

Similar opinion? Write a review on ProductReview.com.au!
Tired and Emotional

Tired and EmotionalSydney, NSW

  • 12 reviews
  • 4 likes

Bring cash instead!

published
Similar opinion? Write a review on ProductReview.com.au!
Travel Money Cards & Currency Exchanges

Find out how Commonwealth Bank Travel Money Card compares to other Travel Money Cards & Currency Exchanges

Know better, choose better.

Compare all

The banks versus us

published

Many people seem totally naive . They obviously unaware how much the banks rip off us while travelling. Remember they sell us products for their advantage and do it in a way that's hard to follow. We are currently in Europe and the card works well enough but it seems unnecessary as a credit card and debit card seem on the surface to be less expensive and you can control the amount of money transferring into your debit card account. If you don't want to be ripped off don't travel. Not that being in Australia is all that better

Similar opinion? Write a review on ProductReview.com.au!

Not able to contact bank

published

The idea of a travel money card is great except when you key in the wrong access number and are blocked from your account. Ok not a real problem until you want to contact the bank to tell them you made a mistake!! You tell me how you do it because I'm in Vietnam no CBA bank to be found and I now have to just use my visa debit card to make transactions. So for this holiday the travel money card was a waste of time.
The thought that if it was stolen only a limited amount of money would be lost.
If anything goes wrong you are not able to contact the bank.

Similar opinion? Write a review on ProductReview.com.au!
Janine

JanineMelbourne

Not in New Zealand

published

Foolishly went on advice of my local bank. You cannot test out the card in Australia first, as it is in NZ currency. When we got over there, the chip was corroded and it was useless. then the back-up card also died and could only be swiped, which did not suit about half of the machines in NZ. Lucky we had another account.
No fees when it works. Already paid all the fees up front.
Expensive initially. One card did not work at all.

Similar opinion? Write a review on ProductReview.com.au!

Tesco UK

published

If you want to shop at Tesco, try something other than the CBA Travel Money Card, mine has been rejected by them, it comes up as requiring a signature which they will not accept. I have resorted to drawing cash at ATM's (OK with main banks, not so all machines)

Similar opinion? Write a review on ProductReview.com.au!
Traveler

TravelerTraveler

  • 2 reviews
  • 2 likes

Bureaucratic process which ensures the bank holds on to your money not you

published
Similar opinion? Write a review on ProductReview.com.au!
Page 1 of 2
See all Commonwealth Bank Travel Money Card reviews

Questions & Answers

Javeria H.

Javeria H.asked

can we transfer money overseas (India) through travel money card by using money gram.

No answers
Kit Sheung Lai

Kit Sheung Laiasked

How to renew my travel money card with commonwealth bank while I’m overseas ? Do I have to be physically present in Australia in order to renew it? Is there any other way to renew it while I’m overseas?

1 answer
Dorothy
Dorothy

Hi Kit. Check out all the reviews before you renew the card.

Noelia P.

Noelia P.asked

Hi, the card was used to withdraw $100 USD from an ATM in Walmart in Kentucky USA. Was charge $2.50USD by the Commonwealth , but then charged an additional $18.36 USD. So a $100USD withdrawl cost $20.86USD , About $30 AUS. Is this right? How do we avoid this.

1 answer
John
John

It was probably a private ATM. Always use recognized banks. I would suggest only withdrawing when you need cash and don’t do this often. Use the cash card to pay for as many of your transactions as possible as there is no fee for payments.

See all Commonwealth Bank Travel Money Card questions

Get an answer from our members

Details

CategoryTravel Money Cards & Currency Exchanges
Release dateNov 2009

Visit official website

Other Travel Money Cards & Currency Exchanges

Previous
Next

See all Travel Money Cards & Currency Exchanges

ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.