Surprised at the reviews here
Shopped around and got this card recently for the various benefits. Happy with how it works and what it does! Can't quite understand why people are so angry, it's hit the mark easily for me and what I need out of a card.
Travel money card
Well it seems that quite a few of yous have given negative feedbacks . Sorry to hear.So I don't have any at all. But we have to take matter in to your own hands.like check before you go . the money exchange rate can change time to time I have been to Vietnam twice and Thailand three times and never had a problem . As some where a long the line . We have to pay for convenient to transfer money one account to another. the travel card will transfer straight away.
sometimes the service you get will cost you but what can you do.. go somewhere el...
Much better than woeful NAB product
We used CBAs "Travel Money card" in HK + China. Although our 1st it was about the best example of any card product I've used so far.... Small charges apply re only the ATM w/drwls. (We are customers- beats me why those non-CBA users dislike so much) Nearest to ideal set up. With excellent phone app = constant access to facility allows freq monitoring (secs-min) = proof of its rapid response esp in difficult "new" countries like China! Truly amazing 4+ stars* to CBA. (Tip1: Transfere as much $Aud as u want to facility but Dont convert excessive ...$FOREX. u loose the most money esp when conv excess back to AUD. All the banks profit c every Forex conversion! Tip 2: You must home in on the branch staff that have themselves used the product- 1+week B4 u leave! Other bank staff Wont have a clue re. their "newish" MasterCard Product. (Currently NAB prod is crap - Sept 16)
I like it
I use it in Hong Kong It's great to use on purchases just try not to draw cash out at ATM it has $3 Australia fee if u do take a lot so not to do it too many times
Used in Nepal. Works but know the tricks for ease of use
I was so bummed after reading all these reviews that I had been ripped off by CBA for selling me this card. In the end we took it as an ultimate backup and used it with dread.
The first time we used it in Nepal was with a Himalayan Bank Ltd atm in Kathmandu and after accepting the extra fees and keying in the transaction the atm gave the card back and no cash. We then had to screw around at the branch trying to get a refund as the money was out of the card immediately. It's been two months since that happened and I still haven't seen the money...
I'm using this card while living in the UK. There's fees to withdraw cash but the best way to get around that is to withdraw large amounts at once. The mobile app is really intuitive and the card doesn't have reload fees through BPay. I experienced the best customer service when setting up the account. The only downside is that it can take 24 hours for money to move across via Bpay.
I found this was a really good card we had euros and pounds on it, it was easy to switch between currency and to add money too we travel for 10 weeks with no hassels
This is very useful when overseas
Last time I reviewed this I was not happy with the card, mainly around having to wait to get my money when transferred via BPay. Now it appears to be shorter, but if you have an online account to can directly deposit (transfer) instantly which is just great when you need to top up. I use my mobile com app to do this when overseas and works very well.
I would now highly recommend this card as I live overseas now and get paid into my com bank acct and all works fine.
Probably the most frustrating thing is the exchange rate but overall it's good.
Worked well for my daughter
I bought this card (you actually are given 2 cards) for my 16 year old daughter who was travelling to the UK. I loaded the card up with GBP and she used it without an issue in the UK. She used it at shops as a normal eftpos card, and also at ATMs to get cash. There was a GBP2 charge by the UK banks to withdraw money from the ATMs, and the forex rate was the CBA over the counter rates as expected. When she ran low on cash, I was able to upload more money to the card via NetBank instantly - I thought that was great. This card gave me confidence that my daughter would not be left without cash overseas.
Great When Our Daughter Was OS -
Warning to intended users:
Having just had both my children OS using different travel cards - An 18yo in Japan (CBA Travelcard) and the other 17yo on a school trip in Europe (Travelex Cashpass), I thought it important to review the operating methods of each.
Travel Cash Cards are a great idea, if you do your research the ATM Fees etc are up to a third of the cost of using your normal ATM or credit card, especially if you load the card with the local currency of the country you are visiting.
As a parent knowing you can load more cas...h or follow the expenditure of your children while OS is important. Especially if there's an emergency. The CB Travelcard, while it charged up to $6 per ATM withdrawal was by far the easiest to recharge and check online. We never had an issue with any transaction or getting online, which we did several times a week. Also, when we loaded the card with more cash via Bpay it showed up in less than 24hours. The Travelex Cashpassport on the other hand was diabolical! After setting up the online access the card became locked, even customer service, which is situated in the UK, didn't understand why. Then, when ever we tried to log online to review our daughters balance it would take up to 3 attempts. Often the browser would time out or say the URL was not found. This would happen on different browsers and different computers.
I traveled around Europe and the UK for 6 months and found this card adequate if not amazing. Yes the exchange rates are worse than market- but the same is true of exchanging cash. Exchange rates are still worse than my debit card but fees are less for withdrawing cash so it is about even. It is free to use in stores.
I haven't had any problems at shops or ATMs in not accepting the card- except once in Spain. The fees for ATM withdrawal are straight 2 euro just as informed by CBA as long as using bank ATMs and not 'any card' ATMs which charg...e their own fees. Some merchants will attempt to charge you inAUD (which if you have euros will result in being hit with exchange rate 3 times instead of once- and also at the merchants rate which is always bad) but if you instruct them to charge euros it's not an issue. This was most difficult in booking Ryanair flights online where I had to go to a special section of the website to ensure I was charge in euros- not obvious at all. If you are aware of this issue it is easy to avoid. Overall this card is useful to have in addition to credit/debit cards but like with anything traveling I would not rely on one money source. Also it's important to be informed about fees or exchange rates that are not immediately obvious to avoid getting ripped off. With research and correct decisions this card works exactly as it is supposed to. I will probably use mine again, but it would never be the only card I take traveling and it is not significantly better than a debit card.
All in all the travel card worked well in Phuket but the hidden charges are almost the same as using a credit card.
An ATM withdrawal of 10,000 Thai Bhatt ($326 AUS) attracted a CBA fee of $3,50 + a Thai charge of 150Bhatt (= $5,00) and on top of that the exchange rate was so low that the there was a hidden loss of another $22.24 in the exchange rate. I think the loss on the exchange rate is typical across all credit cards and not just the travel card but the other $8.50 is still lower than credit cards but not by a lot.
Worked easily. Using your own money and not credit.
Costs are not what the bank tells you.
I've had no problems...
We have been using our CB Travel Money Card for over 2 years now and rarely ever have problems. It has always been reliable when using as eftpos, over the internet for purchases and at atms for withdrawels. It can be a bit difficult as we dont have a chip in our card so can be a hassle when a swipe option is not available. I would never travel without our CB Travel Money Card! We did have a friend who had significant issues while trying to use his card - he had a chip in his card where as we didnt - I dont know if this had anything to do with i...t? All in all we have found it very useful and worthwhile. Easy to check balances, Easy to move money between currencies, Relatively decent fees compared to other products No chip in card so some purchases werent able to go through.
Been great in Canada and US
We are travelling in North America for a year and loaded money onto the Travel Money Card before we left. Because of the high costs associated with withdrawing from an ATM, we only use it for store/petrol purchases and have been really happy with it. We have been using it for over 3 months and it is widely accepted in Canada and the US. I like the way you can reload via BPay - just do it a few days before you need it, as it takes 3 or 4 days to load on. We regularly load USD and Canadian dollars on and it hasn't let us down.
It is nice knowing ...
Worked Perfect for us
We went to NZ, Canada and USA for 4 weeks and used a travel money card, I was really worried about it after reading reviews that mostly seemed bad but we had no issues at all. Used it as a credit Card and at ATMs everywhere. It was great having a second card so you had backup incase one got stolen / lost and could check our balance online easily.
Easy to use and was accepted everywhere.
Conversion Rate and charges for withdrawing from ATMs (a lot of ATMs had a $200 limit withdrawal in USA) but if you go to major bank ATMs it works better.
Supereasy & Convenient
I used this up and down the East Coast of the USA with zero hassle over an eight week period.
Cities visited: NYC, Washington DC, Boston, Philadelphia
Bought Metro/subway/bus tickets in all cities
Daily Tour tickets
Entry to musuems and other places of interest
Shopping in Dept and pretty much every other store in all cities. Woot!
Restaurants and other food places ...
I loaded USD $2000 onto my Travel Money Card for my trip to the US. I didn't make any cash withdrawals from ATM machines, however I used it extensively in restaurants, department stalls, pharmacies and online (Amazon)in San Francisco. The card worked perfectly and I thought was extremely convenient. I ran into a slight glitch where I used my card in one shop. The first time they swiped the card, the merchant wasn't sure what to do with a pre-paid. An error message came through and they tried again. The second time it worked. When I went to look...at my transaction history online at the CBA site, I noticed that my funds remaining was lower than I expected by exactly $160 (the amount the store charged me x 2). I believe that the shop accidently charged me twice. The only problem is, the the transaction history on the CBA site takes a while to update. So I can't check if it's a duplicate. I've now waited 36hours...maybe it'll update in 48 hours. Still, it's a little inconvienient as I'd like to go back to the store to fix it if it was a duplicate. convenient, better than carrying cash, no credit card transaction fees, good for use in major stores transaction history takes a while to update making it difficult to check the correctness
This looks like a good deal for overseas money, but their are definitely traps and you need to read carefully between the lines.
Great that it looks like the only card you can hold multiple currencies on the same card. You can hold AUD on the card until the exchange rate is in your favour to switch between currencies
Just need to watch the exchange rates as there is, for example for the US dollar, about a 3cent discount to the money market rates you see declared on the TV news each night.
They say switching between currencies is free - well n...
Questions & Answers
can we transfer money overseas (India) through travel money card by using money gram.
How to renew my travel money card with commonwealth bank while I’m overseas ? Do I have to be physically present in Australia in order to renew it? Is there any other way to renew it while I’m overseas?
Hi Kit. Check out all the reviews before you renew the card.
Hi, the card was used to withdraw $100 USD from an ATM in Walmart in Kentucky USA. Was charge $2.50USD by the Commonwealth , but then charged an additional $18.36 USD. So a $100USD withdrawl cost $20.86USD , About $30 AUS. Is this right? How do we avoid this.
It was probably a private ATM. Always use recognized banks. I would suggest only withdrawing when you need cash and don’t do this often. Use the cash card to pay for as many of your transactions as possible as there is no fee for payments.
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